Deceptive Billing, Privacy Breach & AG Complaint Filed…read more I wish I had read other people's reviews before coming here. My experience with this office involved deceptive billing, serious privacy breaches, and aggressive collections. The 'Medical' Bait-and-Switch: I booked a standard Routine Exam. The only outcome of the visit was a prescription for glasses--no medical treatment, no medication, and no follow-up scheduled. Yet, they billed the entire visit as 'Medical' instead of 'Routine' without ever warning me, just to trigger a higher deductible. Privacy Violation & Collections: They admitted in writing that they mailed my private medical and financial records to the wrong address for five months. Because of their clerical error, I never received a bill. Instead of calling me, they simply sent me to collections without a single prior contact. Admitted Negligence: They admitted in writing they 'should have asked' for my vision plan at intake but failed to do so. Despite admitting this failure, they refused to correct the bill. I have now filed formal complaints with: MA Attorney General (Consumer Protection) U.S. Dept. of Health & Human Services (HIPAA Violation) MA Board of Registration in Medicine (Professional Conduct) Consumer Financial Protection Bureau (Unfair Debt Collection) Avoid this provider if you expect honest billing and competent administration.

The real/honest reviews are on YELP not Google…read more I really did not want to write this review, because 11 years ago my experience was different. But the fact that it's come down to this, hope it's a testament of how awful this place has become. 11 years ago I had a chalazion, I came to see Dr. Lin, and she has incredible bed side manner, she removes the chalazion in a surgical procedure, the entire process goes well. Fast forward to now, it is completely impossible to even get an appointment here, and after surgery even a followup appointment. When you're in dire need, the office doesn't care and neither do the doctors. After one botched surgery already, and months of waiting for an appointment, I come to see Dr. Lin in April: she sees my eye, and decides to remove the current chalazion i'm experiencing, and doesn't take time to answer questions, is incredibly rude, and shoos me out of her office. I come in on the day of the surgery and she says she "removed the chalazion" but not even 3 days later I still see a very prominent bump there. I ask her for a follow up , saying Im in pain and the bump is growing, she refuses. I try to contact someone in the office by calling and messaging every single day, and no one for days replies back.... They finally call back a week later and say they will see me for a follow up appointment, but the charge is 200 dollars, because I'm not in the "10 day follow up window" anymore. LMAO. I was only one day out of the window.... Even the billing lady was on my side, when I requested her to let me be seen, because the office was not cooperating in the first place, and she said she would ask Dr Lin if that's okay with her. Calls me back and said Dr. Lin refused!! THIS PLACE IS A MONEY HOARDING SCAM. Dr Lins behavior makes me laugh. 11 years I came here, they don't care about their patients they don't have any loyalty so DONT WASTE YOUR TIME. This put me in such a severely ill mental state, the amount of pain, suffering and just anxiety I went through because of this ignorant and disgusting doctor and practice is beyond me. She has a lot of lawsuits against her too and im not surprised. I will never be coming back

They just moved, and I love the new space! Especially the corner designed just for the littlest…read morepatients, or the younger siblings of patients. All of the doctors have always been so understanding and gentle with my very nervous, sensitive children and make the exams emotionally painless for them. And I've always been able to get an appointment time convenient for me. The optical center, however, I'd give 3 stars. The selection is good, but we came back 5 times to try to get my son's glasses fitted properly so they don't slide halfway down his nose. Finally gave up and drive 45 mins to a place we trust that fixed the problem in 2 minutes. I will continue to come for the exams, no question. But I'll take the prescription elsewhere to buy glasses.

Not a good optometrist, the BEST optometrist: Drs Dwayne & Connor Baharozian at Family Eye Center…read morein Westford. With annual exams, cataract surgery and recent subsequent minor surgery, this father/son team has kept me 20/20 since I started there about 8 years ago. Thank you Team Baharozian.

I have been to Mass Eye many time. My doctor is Doctor James Kim. He is brilliant . He has…read moreperformed two cataract surgeries on both my eyes. I highly recommend Dr. Kim and his entire staff. Thank you, Margaret Burns. 3 Cayuga Rd. North Tewksbury, MA

Right on time, and a fairly brief check-up…read more I had laser surgery here about 18 months ago and have had no issues whatsoever.

I had a terrible experience with them. I called to make an appointment on 2/14/19 and was thrilled…read moreI was able to get 2/18/19. I even repeated it several times to confirm. I showed up to find their office closed. The next day I called to see what happened and was abruptly told I was wrong and I made the mistake by a very rude employee named Lisa. I asked to reschedule for an evening appoint and put on hold. About 5 mins later Lisa came back on saying their next appointment was 10:45am on April 24th. When I told her I requested an evening appointment she said they don't do appointments after 4 and was abrupt. Now I need to find a new eye doctor hopefully with better customer service

If you, or they, have to reschedule an appointment it's usually 2 months out. Staff is courtious,…read morebut my doctor recites status and diagnosis like he is a bored physician that sees retirement approaching and is just trying to get through these last couple of years. Whoever manages this practice needs to add some younger doctors and enable their practice to schedule appointments without making people wait for months. I'm leaving this group, hoping to find something better.

Everything about this business is exemplary. From the courteous and efficient front desk staff to…read morethe optometrist and optician. This is a great place to go to for your eye care. They have a good selection of frames and state of the art exam equipment.

From the owner: At Village Eye Associates, we provide the highest quality optometry services to all our patients…read more We are dedicated to helping you improve and maintain your health in a comfortable environment. When you visit our office, your health is our top priority. With our up-to-date equipment and technology, you should know that you are receiving top-tier care in the most thorough exam you have ever experienced!

The first time I went there (Concord office), the doctor had an emergency, and I had to wait over…read morean hour to see him. The second time I went (Oct 2024), a 'tech' did the refraction evaluation (read the chart) and put in the eye drops to dilate my eyes. The doc came in, spent 10 minutes with me, and the charge to BCBS (which I have a vision plan for), was $485 PLUS they charged me $65 to do the refraction eval. Neither Medicare or BCBS with EyeMed coverage covered the $65. Never have I had to pay for an annual through insurance. It's ridiculous and exhausting, and expensive. If you're worried about the cost of eggs, worry instead about the ridiculous charges from doctors of all kinds. Based on other reviews, I'm going to find myself another group to go to.

I am very disappointed in the Lexington Eye Associates Sudbury location. My first visit was great…read morebut the second visit to get my contacts checked was a big let down. Dr. Gabriella seemed cold and annoyed that the prescription she prescribed me was not the most accurate. I thought they were too strong and we had to go down a level. She seemed like she was in a rush and trying to get me out the door even though she mentioned it was a quiet day. In addition, she didn't seem to want to answer my questions and when she did, it felt condescending. Since the lenses were too strong, they needed to order new lenses for me to try. I am traveling for work the next week, and I have mentioned this to them because I requested for a weeks worth of lenses to bring to work. Dr. Gabriella did not want to give me the lenses she ordered and her reasoning wasn't because it was the wrong level but because she "couldn't give it out because it is just for the office". One of the front desk works was very nice and called another office to see if they have spares for me. This was bizarre to me because why can one office give lenses out but another can't? I really had high hopes for this place. So the second visit was disappointing. I hope it gets better.

The wait time for an appointment is ridiculous. I find most of my interactions with the staff…read morepeople to be short and rude. I've decided to take my business elsewhere.

These is among the worst, greediest company in the medical business and they don't even care they…read moreare the worst. They make or contract out for the absolute flimsiest, worst quality glasses with frames that routinely break and they charge obscene prices for it. They require a 48 hour notice for cancellation otherwise they hit you with a $75 fee, picking this 2 day notice knowing full well emergencies come up and they can gouge people for more money. Lexington eye associates should be investigated by the state of MA for unethical business practices and quite frankly should be driven out of business.

Gateway vision is awesome. Friendly, professional and kind. Made sure I understood my insurance. On…read moretime and just a wonderful group of people.

Dr. Hunter and her team are extremely friendly, kind, and professional. They use modern equipment,…read moreexplain the exam tests and are open to answer questions as well as easy to talk to. They offered ways to maximize insurance coverage. I felt like I had a personal stylist assisting me with selecting perfect frames for me.

Dr. Vosbikian has been my optometrist since I moved to Massachusetts 6 years ago. I've been wearing…read moreglasses and using contacts for over 18 years and I've never had an optometrist listen to me more. My eyes are on the more sensitive side and I've always struggled going to the optometrist because of it. She was able to pinpoint reasons why my eyes were extra sensitive and put me on a better plan with contacts that worked better for me. She is genuinely interested in her patients and you can tell that she loves what I do. I know mine and my families eyes are in good hands always.

I am a new patient of Dr. Andrea V. and I must say she is such a nice, understanding and great…read morelistener of an eye doctor to begin with. She took time to thoroughly ask and answer questions which I appreciated. I agree with the other reviews that she is genuinely interested in her patients and their eye health. She made sure that I get the correct prescriptions unlike my former eye doctor. The staff are very helpful from the front desk to Lourdes who helped me choose my frames and helped explain the benefits behind my prescriptions. The office is well maintained and has welcoming atmosphere. I would recommend this eye office to anyone who's looking for an above and beyond care for your eyes.

Went for a bone density test. I was not given a hospital gown to use. Test was done with my blue…read morejeans on, with metal zipper and metal buttons. Not supposed to have any metal on for a proper test result. The tech wouldn't allow me to remove jeans. Said it didnt matter. Most women rely on the Dexa scan to determine level of osteoporosis for doc to prescribe meds if needed. Critcal to be done right.

the lab area of this facility could not be worse if they tried. Routine waits of 1 hour or more…read morefor a 5 minute blood pull. and this not transient or new. I have been forced to use this olace for years with no improvement. I'm fact I would say the problem grows. apathetic staff. unclear queuing. unknow wait times. patience will only get you so far. i feel this place is willfully bad.