Placed on order for a "bagel platter" to be ready on a given date and time. Placing the order was not easy: I was given a blank "order form" with no listing of platters available or prices. I asked for the information so I could place an order. I got a listing, but no listing of the available types of bagels and cream cheeses. Since I did not want to stand up and try to read the signs over the bins, I asked for the menu. Got that and a marker, rather than a pen. Marker was to thick to write information on the form. So, I asked for a pen. Said I was sorry to be a pain. To which a long-time female employee said, "too late for that". WOW. Okay, I figured maybe she was joking and not be sarcastic and nasty. Gave the order and paid -- went over the time and date (which I had written on the form and which she also wrote on the form.). Showed up 2 days later to get the platter. No platter. Had not been made as the female employee had "forgotten to pull the orders" (according to another employee). I had two options, leave with no platter or wait. I waited. I finally said to this nasty female employee -- who was just going off on me in a loud and nasty voice "you might want to just say that you are sorry." She was sarcastic and told me I acted as if they did this on purpose. WOW. As I was leaving with a nice employee who was helping me get things to my car, nasty lady yelled "have a nice day." WOW WOW Will I go there again. H... no! And, I have been going there for years and before this week had a nice relationship with that female employee. read more