I was not very happy with my experience here. I waited 15 mins after ordering an egg bagel with egg/cheese/bacon and they barely apologized and gave me a cold bagel that was dry. It just wasn't that great but I may be biased because I grew up in the NY bagel shops haha. read more

Food is good, I can't knock that what so ever, the service on the other hand is horrible. On numerous occasions I have gone there and ordered and my order was completely wrong. I've even gone back to rectify the mistake and was given an attitude and told my I got exactly what I ordered. If your looking for good food, go there, but just double check your food before you walk out of there, read more

The only reason they are getting 2 stars is because the food has always been good and never the problem, the problem is some of the staff. I do not know why the Management allows some of the workers to have the attitudes they have. There is one very young guy, cannot recall his name, who is always professional and courteous. There is another guy, not so young, who is sarcastic, rude and bitchy. I will end with this, an encouragement to the management that if they don't want to see there business go down the toilet, they need to retrain their staff. read more

Love their bagels but they're NOT WORTH IT for the customer service. There are a few employees in particular that are just assholes for no reason. The manager is terrible at conflict resolution and treats you like a kindergartener in trouble. I had placed a mobile order, as I do on a frequent basis, and went to pick it up. Was told I never submitted it and it was my fault for not calling to ensure they had received it. Then paid for bagels that I had already paid for and some kid with a bad Justin Timberlake dye job told the kitchen "take your time on that." I was already late for work at this point. The manager then called to tell me my mobile order had been sent to the wrong location and I should've double checked which one it was being sent too. Normally if that happens, the restaurant is more than happy to make it for you still. Not Bagelman. The manager told me on the phone it was my fault for using the mobile order because "Bagelman has nothing to do with that." The owner was supposed to contact me but now it's been a week and I'm sure he isn't going to. Just go to any New York style deli for your bagels and skip the headache. I'd recommend Lox, Stox and Bagels. read more

Walked out. slowest service I've ever seen. went to Dunkin Donuts down the road and actually got served in a reasonable amount of time.

You can also get their bagels at ShopRite in Brookfield for a better price.

Have been coming to Bagelman for years and everything is usually great. Went last weekend and it makes me wonder if this place is under new management. Didn't recognize any of the employees, which would be fine if they knew what they were doing. Order our egg and cheeses on a bagel, sit down and wait for it to come out. First, the place is absolutely filthy. No one cleans the tables after guests leave, literally every single tables has crumbs and food on them when you sit down. Not to mention the garbage littered throughout the place on the floor....LAZY.... 20 minutes later our food arrives, cold because the girls working there now are clueless as I'm sure our food had just been sitting there. To top it off, she messed up my order but i wasnt about to wait for another one. Hope they get their act together because it used to be my go to spot for a sandwich or egg n cheese but the young girl employees are awful and LAZY. CLEAN THE DAMN PLACE ALREADY! read more

Worst service possible. Apparently if it is close to closing customers are annoying. They close at 3, they stop serving before that so they can all leave at 3. Total crap. read more

Sorry, but it shouldn't take 20 minutes to get one toasted bagel with butter. And then when I got it, it was just barely toasted. What a waste of my time. read more

The bagels are the best in the greater Mew York area with a nice variety of hot and cold deli sandwiches. Food and coffee always good. Sometimes lines are out the door, always a good sign. A favorite of locals. Having a party? The Italian 3 to 6 foot long Giant Subs are always a big hit with guests. read more

Mark and his crew do a great job! Highly recommend.

Food is delicious but the line/service/ordering structure needs a serious overhaul.

The best bagels I've ever had. Always light and never sugary. Excellent selection of spreads. They also make delicious fresh sandwiches for lunch. Highly recommend the open faced Tuna Melt. Been going to them since the early 90's, the quality has never changed. read more

I read some of these posts and they couldn't be further from the truth. The food is great! Sorry they asked you to leave when they closed and you didn't ask for more oil and vinegar on your sandwich but it's not the stores fault. This place Rocks and all us locals have been coming here for over 20years! read more

Best bagels in the area by far! I have moved away from the area & still make excuses to travel to that side of Brookfield to stop at Bagelman & get my fix. Recently shipped some out to former B-Town residents on the West Coast and they devoured them in hours. Even though they are packed on weekend mornings, they still keep the line moving so you don't have to wait very long for their delicious fresh bagels. Love Bagelman! read more

0 stars, nasty processed bagels. Only good thing about this place is the staff was kind other than that shop rite bagels are better than this. read more

Good Bagels! Best in the Danbury area

Bagels are great but the boy who waited on me needs to learn some respect. If I had more time I would have asked to speak to the manager. He was rude and disrespectful. I won't be back. read more

Called in for a pick up order Saturday morning and the guy who picked up was extremely rude. This Bagelman definitely needs better staff. The guy on the phone asked for my credit card even though I told him I was 5 minutes away. I offered to give my credit card and he said "you know what, you called last week, and nothing has changed"....I never called last week, I never go to the Brookfield store. I never will again. I simply hung up and placed my order at the mill plain rd store, they were nice as usual, never asked for my credit card (not that I care), but customer service goes a long way! read more

I will go out of my way to stop by Bagelman if I am remotely in the area. The food is great, but on occasion the seam on th e paper coffee cup isn't sealed and my coffee slowly leaks all over while I am driving into work. read more

Easily my favorite Bagelman location. Their staff is always courteous, pleasant, and accommodating. The bagels are delicious and consistently fresh whenever I go. Highly recommended. read more

First off let me be clear that this review pertains to the Brookfield location ONLY. The owner of this store recently made a point to come out to speak with us after we had placed our order. Apparently he was waiting to speak with us regarding the "custom" order that we usually place: scooped-out bagels, extra egg, scrambled egg, with salt/pepper/ketchup/hot sauce. ALL of which are among the MANY options provided to customers who order online and then pick up - you simply check off the boxes as you go. As per this tag line on their Facebook page: "Come in and create your custom breakfast or lunch at Bagelman." Well, apparently there are consequences to actually exercising the options they offer. Imagine actually using the ordering options PROVIDED BY THE BUSINESS! The owner had taken a photo of a printout of one of our orders and posted it on his FB page (thanks at least for obscuring the name on the order before posting it, confirmation that you do at least have a working brain), citing it as a reason why they "sometimes get backed up LOL". OK, a lame if harmless attempt at humor . . but then it just got weird. The owner approached us as if we were friends (we do not know the man) and advised us within earshot of everyone in the vicinity that our orders were gumming up their works. Wearing a weird goofy smile and totally inappropriate . . . when we went there a short time later (i.e., the LAST time we will patronize his store), one of us placed the order and then at the end one of us had the gall to add salt and pepper . . . to which the obviously annoyed counterperson said, "you can do that yourselves". When I commented that they probably had our photo on a wall in the back, this fine customer service specimen stated flatly, "we do". OK, that's it, we don't need anyone spitting in our food. . . . the only remaining problem with boycotting the business is . . . they actually make a decent breakfast sandwich. Problem solved: when I commented to the owner of the Mill Plain Road what a weirdo the Brookfield owner was, I learned that although the owners of the stores are related, he has no ownership interest in the Mill Plain Road store and is never there. Bottom line, the Brookfield store has a very weird vibe which apparently flows directly from the owner. Right down to the bunch of the owner's cronies who hang out there on weekday mornings leering at the customers. My only remaining complaint is that I had to give this review at least one star in order to post it. Zero stars is not an option. read more

DO NOT GO HERE. Waited literally 35 minutes for a chicken wrap because they claim they "make it fresh so it may take some time." Staff was nice but very disorganized. They must be better. read more

I love the bagels and sandwiches there. But the customer service is so terrible. They're mean, rude, and not helpful. I hate going to this store because of the people that work there, but I do come back because I love the bagels so much. If there was another bagel man closer I'd 100% go there and hope the customer service is better. read more

I always enjoy fresh bagels and great coffee in this location. Sometimes I came two days in row , I have never experienced bad customer service until yesterday. I came there with my son and my friend. I placed the order hard roll with bacon and cheese , extra egg. I ordered like like that , because my 3 years old like to take my egg. So my friend order something too. I didn't take a receipt . Our order came and I checked if I have an extra egg, which it didn't , so I tell lady , I am sorry , but egg is missing. So she went back and came back to us saying cook did put two eggs.... where?! Anyway , time goes by , I already give my ONLY egg to my son . Another lady come out ( Latin origin) and telling me there was two eggs in very unpleasant manner. She took my fork lift up my hard roll and told me there was two eggs ,but I moved them . WTF?! First of all no one should be touching my food !!!! So she was raising her voice on me and people around was staring. I was in shock. Seriously. So what exactly happened they give my egg to my friend, not me . And they told me to take an egg from her . I mean she is my fried I don't mind. But so if I am having breakfast with someone I just meet ? Or it is some kind of business meeting? They did a mistake, they gave me an attitude about . I will never come back in this location again. NO CUSTOMER SERVICE AT ALL!!!! I don't need to get yield when I am having a breakfast!!!! read more

I'm insulted... Surprised.... And confused. This place use to give me good vibes. Those were pleasant memories. What the frick happened? Did the cook have a stroke, or is he mentally incompetent to the point where he can't make a proper panini and bacon sandwich? But let's start with the service, shall we? The first attendant at the counter was warm, pleasant, and sweet. In walks miss thang. This girl really hated herself. Her stone faced b#%\chy attitude belied what would normally be considered an attractive face. Her words, monotone and apathetic, were as rigid as they were rude. She double charged us for some items. The food was no better than her attitude. My paninis cheese wasn't even melted, and the vegetables were harder than listening to Donald Trump speak. My friends bacon sandwich tasted as though they took bacon flavored dog treats, cooked them in dirty oil, then threw them on some sad bread. We were so disappointed when we took our first bites. Step up the game, man. read more

I used to love Bagelman. I would go every day before work. However, one day I was in a rush to get to work so when I was handed the wrong order. I assumed they misheard me when I ordered on the phone. So I paid for my bagel and left. Later to come the next day they begin to accuse me of stealing someone else's meal. The man trying to save his own said that I had just took the meal and left. When I went to get my order the next day they insisted that I pay again for a meal that I never received. I ended up paying for both meals and I heard no apology for their mistake. Will not be going back. read more

FYI to anyone who goes to the Brookfield Bagel Man, I went there so I could grab some breakfast but the total came to $10.02 gave her a $20 she gave me back $9 after hitting a few buttons saying "oh shoot" I watched her not be able to count the right change ($9.98) and close the draw and walk away. When I called her over I told her she short changed me she said " oh well I typed in you gave me 20.05 so I was going to give you $10"as she's giving me at 10 .. Still wrong. Moral of the story don't work with cash if you need a computer to count for you. This frustrates me To no end and the owner has to make up for your mistake or she was going to pocket the extra cash in the draw at the end of her shift cause I imagine were not the only ones this happens too. Count your own change shoppers. The bacon egg and cheese was ok. I have much better service at the Danbury location where the staff is happy, food is neat and well prepared and I don't here the crew complain on how busy it was in the am "which sucks cause I just want to go home" like one of the other counter girl said today to her co worker just coming on for her shift. read more

This is the reason I come home from college. I love this place, the bacon egg and cheese and their bagels are to die for.

Food is okay, bagels are decent for this area, imo Barristers in Danbury is much better if you get them fresh. I don't understand how people around here support this place so much you would think they serve NYC bagels. Setting is extremely dated and has looked the same as long as I can remember. Service is absolutely terrible which is why the 1 star review. I have given them multiple chances, busy or empty, food is almost always extremely slow or just wrong. It's amazing how many times they have messed up such a simple order for me. Went to get a chicken cutlet deluxe before work had about 45 minutes before I had to head towards my job. No problem right? Waited 10, 15 , 20 minutes on a casual day and started to see people that ordered after me get served. Keep in mind I had already paid. I go up and inquire about my order after 30 minutes and they scurry around all confused. Somehow they didn't even start the order?? So at this point I have no time to wait for them to make another and have to get a refund and now go to work with no lunch. Finally deciding to wise up and just avoid this place. read more

Service extremely poor at this place...girls at the counter more interested in busily chatting away while my wife and I stood at the counter waiting to have our orders taken. We were the only customers at the counter and one of the girls glanced at us but kept chatting away then she walked right buy us! Guess we were not her register but again maybe 6 people in the place and we are the only ones at the counter, not even acknowledging us or telling her friend hey you got a customer! The sandwiches we ordered were not bad, but I had to go the counter to get mine (steak and cheese) took longer to prepare but they forgot to bring the order...she was very apologetic but from the way they took care of the counter it is just how this place operates. Then we watched them lock the door at least 5-10 minutes before closing time which was 3PM! They waived customers off as they were locking the door! Can you believe that what great customer service! Watched as a few people that were inside need to wait at the door to get out, no one caring to notice that they wanted to leave. This day here on Sunday Jan 5th 2014 was total joke. You need to speak up to get attention for service, you need to speak up to get your order brought to you, and then you need to find someone to let you out before it is truly closing time! Will never go back again. read more

I live near this place I been there few time because every time I go there I said my self I am not coming back service is ok when I go there I ask for toasted bagel because they are busy in the morning time they just quickly pass thru the toaster and give to you time to get in your car bagel is already cold read more

Ordered chicken salad on hard roll. It was the most lousy, lackluster, skimpiest sandwich in the history of mankind. These people should be locked up for stealing money from you! read more

I have never been moved to write a yelp review but my hope is that this is something that management takes to heart so that they can improve. I used to love this place but will definitely not be going back. I have worked in food service and understand how difficult it is for staff but if you cannot even recognize when you are wrong and step up then you really should not be working in customer service. I ordered two breakfast sandwiches today, expecting to wait because they take longer and Saturdays are crazy busy. 15 minutes later, after watching about ten people who were behind me leave food in hand (most with breakfast sandwiches too - I heard their orders) I watched as the person who took my order originally found it sitting next to the coffee machine up front. He had gotten distracted and completely forgot that I even existed. Instead of coming over to me to apologize, I watched him take the order to the back as if it had just been taken. I would have assumed in a case like this that you would apologize to the customer and walk to the back telling the kitchen crew that you screwed up and this person has been waiting for a long time already so please move this order to the front. None of this happened. So ten minutes later when I still did not have my order, I asked someone to please check on it and explained that I had been waiting for almost a half an hour at this point. When I explained that the whole line behind me had already been served I was told that they probably didn't have breakfast sandwiches and that the grill was really backed up. I would rank this as more of a defensive move when you think your customers are just being impatient which I guess makes sense seeing as the person who screwed up had made it look like I walked in the door 20 minutes after I had. 40 minutes after walking in the door, I left with my order. Which was wrong, by the way. read more

Best bagels - always soft no matter what time of day you stop in. Terrible customer service though- employees are blatantly rude, especially the woman with the piercings and buzz cut. If you can suffer through the rude employees then I recommend stopping in. read more

shocked...inspired...amazed! I walked in and my eyes were drawn to the most beautiful girl I've ever seen. Short brown hair, captivating brown eyes, the bagelman hat perfectly placed like a crown upon her head. The words somehow escape my lips, "What is your name?" She softly, yet intimately replied, "Kaleigh." I will never return to any other bagel shop, for this one holds my most perfect woman. She placed my order into the bag with such grace and beauty. The bagels were just okay but the experience was divine. read more

Hands down the best bagel shop around. The best part is that it's not just bagels: Burgers, Sandwiches, Smoothies, and more. I always get the Bacon Egg & Cheese with Pepperjack Cheese and a Hashbrown on a toasted Everything. Great place to stop for breakfast or lunch. read more

Have to say this is one of my favorite places for breakfast,There is a worker named Ashley she is always a pleasure to have wait on you.Very happy go luck great way to start you day! Thank you Ashley and enjoy you day. read more

My whole extended family lives in NY (Putnam, Westchester, Dutchess Counties - originally from Brooklyn/Queens). Every time we go to visit any of them, we have to bring Bagelman Bagels. They remind us all of the great NY bagels "of old". We won't buy bagels, unless they are from Bagelman. And Mark has the best staffers working for him. Kudos to Debbie, Betty, Alice and the rest of the gang. Thanks for always making our visit a pleasant one. Deb L., Brookfield read more

They have the best bagels in Connecticut. I wish they had another location closer to Hartford / New Britain. Their coffee is excellent too and their service is always fast and friendly. read more