My last visit to Bagel One might be one of my last, just because it was so depressing. I placed a phone order, which was alright. However, the shop itself was abysmal. No chairs because of Covid, but it looks post-apocalyptic - there's no ambiance to even mention. The customer in front of me ordered with someone who was running orders - and by the time she got to the counter to pay, the girl behind the register didn't know the order. The customer, an elderly person, couldn't remember and I helped her recall her order. When I cashed out, they gave me my order of two cinnamon raisin bagels, and I asked about the blueberry muffins. My question was answered but the girl cashing me out didn't ask if I'd like to add a blueberry muffins to my order! Cause I wanted to! But before I knew it, my card was swiped and it was over. I understand food service isn't a glamorous job - I worked here for 3 1/2 years about 5 years ago. Even on my toughest days, I tried to put on a smile for the customers. It's literally all about the service they receive and their loyalty to the establishment to return. Quality of food is part of it - which the crew in the back has had for *ages*, but everything the customer sees is sad. My motto was that you eat with your eyes, and that means the ambiance and appearance. None of which Bagel One has right now. I hope this changes. I used to love it here. And it hurts to see Bagel One like this. read more

I used to come here 10+ years ago and loved the bagels, but when I came in today I was appalled at how dirty the restaurant was. All the tables were dirty, drinks spilled all over the floor, and the ceiling tiles were so brown and stained that some of them were sagging. We ordered before realizing how dirty it was and were worried the whole time that we would get sick. The food was ok, but I can't get past the unsanitary conditions and won't eat there again. I don't think they could possibly pass a health inspection with the state of the eating area. I really hope they clean the restaurant up and get more friendly staff so they can stay in business. read more

These bagels are delicious and they've got such a nice range of flavors that you can't get just anywhere. My only point of improvement that I hope the shop sees/reads me on this: please be conscientious about the knife you are using to cut a savory bagel vs a sweet bagel. Today I got a sesame with cream cheese and strawberry jelly. The one off was the hint of garlic I could taste likely from a prior cut with the knife. But overall, best bagel around for miles ! read more

I don't understand the hype. There was no one in line, and it took almost 20 minutes to have our order ready. The employees disappeared to the back and didn't emerge for quite some time. Were they working on other orders? Was it only the two of them? AnywayWe figured it would be well worth the wait. We were wrong. It wasn't. Opening up my wrapped to-go sandwich, I was left with the age old question, "where's the beef?" This flavorless and tiny sandwich left me disappointed and hungry. Same with the other sandwiches in our order. Is this a fluke? Should we try it again, or should we stay away? read more

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Poor service. Place was empty and had to wait while counter person BSed in back after she saw I was waiting. After I paid, no thank you, so I thanked her and no your welcome. Need someone with personality waiting on customers. read more

The actual bagels here are quite good. Our favorites are the spinach-garlic, everything with salt, whole wheat, and egg. A half-dozen to go is pretty standard for us, after we order food. Husband likes the hummus, tomato, and lettuce on a wheat or pumpernickle bagel. Daughter likes veggie cream cheese on a toasted everything with salt bagel. I think the pastrami on a spinach bagel is divine; always get the pickle! I have also enjoyed any of the egg-based breakfast sandwiches. But, the decor is so tired and dirty. The employees are so apathetic and borderline rude. read more

I used to go to Bagel One all the time when I was at UConn. I did not realize then how good I had it! No other bagel shop compares to Bagel One. Their bagels are fresh and tasty and they have the best flavor selection around. I had a fondness for the sunflower seed bagels back in college (I'm pretty sure our dining halls must have gotten their bagels here as well, since we had sunflower seed bagels every day). The nuttiness, when toasted with just a little butter...it's just perfect. In my adult life, I've never found these bagels anywhere else. One spot had a "sunflower seed bagel" that appeared to just be a plain or egg bagel with sunflower seeds "pasted" all over the outside. No bueno. One Sunday morning, I was out doing errands and just decided to take the ride to North Windham for some bagels. 10 - 13 bagels cost just $10 (of course, I got 13), which is a pretty fair deal. My freezer is now stocked with my most favorite bagel, and I couldn't be happier. In my opinion, Bagel One is worth the drive from anywhere, their bagels are beyond compare. read more

Bagel One - Sunflower seed bagel, done right!!!! Only place in the state where I've found these. - Bagels Near Me - North Windham, Connecticut

Never any bagels on the weekends, staff is not friendly. The seats have holes and rips in them, pretty gross.

Their bagels are fresh and delicious and their cream cheese is phenomenal. I take a star off because the service can be so-so (sometimes slow and sometimes not the friendliest) and the decor is really outdated and I personally hate seeing their bug zapper on the wall right next to where you order. I mean, I'm glad it works but something about looking at a bunch of dead bugs right before you eat is just kinda gross. read more

When did bagel one get so cheap with their sandwiches? One slice of meat. And stupid me gives a 2$ tip. Lost me as a customer.. I guess the breakfast sandwiches you can't go wrong unless they start using bantam chicken eggs. I've been a long-time customer. Not any longer will I spend money on the sandwiches. read more

Bagel. Underwhelming...gives off a stale taste and texture. If I wanted stale bagels i'd go to the grocery store. Got an egg and cheese bagel. Egg and cheese were alright, that's about all I can say. Service...oh. That was just pitiful. Imagine being handed your order by a seemingly mute employee. Sometimes you expect a enjoy, or a have a nice day. But no, just simply nothing. It felt as if they were annoyed I was a customer. It's not worth it...find a better bagel shop. read more

The bagel was nothing special, made incorrectly by 2 ppl who were atrocious in both their attitude and customer service skills. Deplorable. I have emailed the owner, no response. ***DO NOT RECOMMEND***AVOID*** read more

Waited over 15 min for 2 buttered bagels with only one person in front of me on the line. I've given it 3 chances and I am disappointed in how slow service is here each time. read more

This place has gone down hill they don't care if you are allergic to things. They don't use gloves and cross contamination happens a lot. There is a girl there that needs a shirt that fits her body always showing her stomach and hovering the cutting board. I will not ever return. read more

My experience was so bad that I made an account to write this review. It took over 20 minutes to get my order of 3 bagels, while it wasn't that busy. The employees were sitting behind the counter swearing at each other, and making physical threats to each other. Many of the other customers in the building were visibly frustrated that their orders were taking forever, or came out wrong. Most importantly, there were blatant food safety issues. There were bags of bagels on the ground, and the employees were vaping next to the bagels and in front of the customers. Please never go here unless you want dirt and nicotine in your food. read more

THESE BAGELS ARE TO DIE FOR! I've been coming here since I was in diapers. They have so many to choose from and you can see them making them fresh in the back. The staff is always very nice and quick. The place could be updated a bit since it's been around forever but there really isn't anything wrong with it. Always very clean. My bagel go to's are plain toasted with a ton of butter just because it's simple and tasty. (Sometimes I make it special and add some veggie cream cheese). Also love the French toast and crazy bagels, but seriously you can't go wrong here. They also have great home fries and BLT's. Pretty extensive menu even though they have reduced it slightly and they are open bright and early so it's the perfect option on the way into work. read more

Great food, crappy service. The bagels are great, and sandwiches are usually really good. But the service is often pretty bad, and most of the employees working the counter don't really seem to want to be there. Service here used to be better, but a lot of their former employees are gone, and the current ones are slow/uninterested. You usually have to wait an unreasonably long time to get your order, and although they usually get it right, if they screw it up the counter workers get confused about how to fix it. I keep going back because I like the bagels and coffee, and there's no place else nearby that has bagels nearly as good as Bagel One. But it would be nice if the owner/manager was around more to train and supervise the staff better. Also, the place usually isn't very clean. It's been around for a while and hasn't been updated, so I get it's not gonna be spotless, but it wouldn't hurt to have the staff clean off tables. If someone opened a competing bagel shop nearby with great bagels AND good service, they'd probably put Bagel One out of business. read more

It's the place to get bagels in the area. As authentic as it gets in this part of the state. Many cream cheeses to choose from and always fast and great service. If you have been having that hunkering for that bagel burger and a Snapple to wash it down with - Bagel One is the only one. read more

Bagel One - Bagel One - Bagels Near Me - North Windham, Connecticut

I would just like to say how wonderful B1 is. I have never been to such a place, around where I live there is garbage. But B1 is such a great way to start off my day. I wish I could go there everyday, its perfect for breakfast or lunch. I just wish B1 was open later that is probably the only flaw. I always order a blueberry bagel with cream cheese and it is just too tasty to pass up this lovely bagel over flowing with creamy cream cheese! =) I would also like to comment on the person below me who stated that he did not get enough chicken on his bagel because my boyfriend always orders the same thing and gets plenty of delicious buffalo chicken on his. I am giving bagel one 5 stars because it is TOO MINTTT read more

good bagels, especially for North Windham. NYC it is not, but passable bread-like, some bubbles, some crispyness, a little bit chewy. overall, not bad. i liked their "crazy bagel" with everything. read more

Everyone loves bagel one. No need to elaborate. (TOMATO BASIL BAGELS) But i will add as a side note---i love that they have half-sized napkins and rainforest alliance certified coffee. read more

Bagel One - Bagel humor - Bagels Near Me - North Windham, Connecticut

The best bagels and cream cheese! Jalapeño cheddar is my favorite. The staff gets the job done but not overly friendly. I wouldn't say the place is dirty but it could use a face lift for sure. The bagels are worth the drive to get em. read more

This humble diamond in the rough is a must visit for fresh bagels and coffee. Plenty of varieties of bagels are made on the premises and sold by an efficient if unemotional staff. Make sure you have plenty of time as the counter help are unaware of term "speed". But it's worth the wait as bagels are fresh and delicious, read more

they ran out of Asiago bagels while people were still ordering them and made us choose another bagel... everything. The bagel was ready and said bacon egg and cheese on Asiago...not everything... then proceeded to say "funny when people don't know what they ordered!". first time seeing this guy there but he's rude and we go pretty frequently. read more

Passin' through on RT 6?... These Bagels Rock. Up Early?.... See if you can peek through the windows behind the Cash Register to see Mark masterfully making the bagels. i Always ask for their "Craziest" 'crazy bagel'... read more

These bagels are filled with disrespect. I went in and ordered a simple bagel with cream cheese and waited over half an hour for it while 30 people behind me got served. When I asked about the status of my bagel, the worker was disrespectful af told me my order was placed 5 min ago and that I needed to calm down when my card was charged for the bagel 30 min ago. I could've walked to the Walmart up the street purchased bagels cream cheese and a toaster and made myself a bagel before they had my order ready. Safe to say that I will not be returning to this establishment read more

Been enjoying this place for over 20 years. Best bagels around. When family comes to visit I always take them there love this place

I have been eating Bagel One for forever! They used to deliver to my high school for daily breakfast. Which was when I was first introduced to them. It's a nice, clean quiet place to sit and have brunch! The selection on the menu is relatively big so there is something for everyone. They do not sell ONLY bagels. The bagels are always fresh and there is a variety. My boyfriend gets the Bacon, Egg & Cheese on a "crazy Bagel" (also known as an everything bagel.) The bacon is always crispy! While I typically order an Asiago bagel. They are addicting, you can TELL that the cheese crisped on top is great quality. If you want something sweet.... a toasted plain bagel with butter, cinnamon and sugar on top hits the spot! Bagel One has yet to fail me and will always be a quick stop for a snack! read more

I do like the bagels here very much. Great flavors. But almost every single time I place an order over the phone for 2 dozen bagels, they mess up my order somehow. I ask for the bagels sliced, and they are not (then it takes 10-15 minutes to unbag them & reslice). Or, I ask that the savory and sweet bagels not be mixed together, and they are. Or they don't give me the bagels I ordered, in the quantity I asked for. So, although the bagels are good, it is a totally "MEH" and stressful experience for me every single time I place a phone order and pick it up--something is always wrong. read more

Usually the bagels are amazing and it's my favorite place to get bagels, however the service is not the best. They all seem to not actually want to be there which is unfortunate. The phone rang for 2 straight minutes before anyone answered and when they did answer they were very rude. Then when I went in to pick up my bagels, my order was not ready and no one came out to help me for a few moments and when the man did come out he said "what" like I was there as an inconvenience. As he was making my bagel he asked the young girl "did you take this phone order" she said no, then he said "I don't blame you" the whole thing made me uncomfortable, it's a great place for some great food, but I really hope service improves. read more

Can't go wrong with their bagels! Always fresh & delicious. Love the variety of flavors and I also love that you can basically get whatever you want on a bagel. Added bonus is they have my favorite, V8 juice (not a lot of places have V8). read more

What a surprise this place was. It is such a treat to have an affordable bagel place nearby. The bagels are perfect and sandwiches are awesome. Place is always packed. It will become a weekly stop. read more

Great bagels and exceptional coffee ... Only downside is the consistency in the staffs aloofness, and their inability to understand "toasted twice" and if cheese goes on your bagel or not That being said, restaurants and customer service is very difficult to manage. read more

Honestly the best place to go for bagels if you're around. Amazing. Great cream cheese, sandwiches, and just bagels in general. Makes breuggers look like Burger King. Just incredible read more

The review before me sounded so great and then gave just 2 stars? I think the place is not as good as he made it sound but I have to give it 3 stars (becauase 2.5 isn't an option). Once I ordered a buffalo chicken bagel and it was like $5.50 or something and had maybe 1/4 piece of chicken in there sprinkled with some buffalo sauce and nothing more. I bought two and plus tax was down nearly $12 for something I would feed my dog. On the other hand I do enjoy their sausage/egg/cheese tomato bagels with a side of homefries...standard comfort breakfast. Overall a decent dig. read more

Yet to be disappointed! A little pricey but you get great service and nice environment. There is some self serve and it doesn't lean towards a specialty cafe, it's a lot more focused on the core essentials. There's a nice walk down the road in between the airport/mansfield hollow dam. read more

It's called bagel one, get anything on a bagel. they are good. It's a great business plan. Also the coffee is good.

Customer service has gone way down hill over the past year. Big Boo! Ruins your breakfast experience, which for most people is the start of their days! Hire some new employees that actually look like they want to work and can port forth a little customer appreciation. read more

I went in on Monday. It was terrible Amber told me too hurry we other people waiting . I've been several time and as long you have somebody her I will never return read more

Service was extremely rude. Cashier challenged my husband on weather he purchased diet coke and wouldn't believe him until another cashier verified after which she walked off in a huff and still forgot part of order. Thanks but we can get bagels somewhere else. It doesnt cost anything to be friendly and courteous. read more