This is NOT a gym or a meat market for people looking to look good or hook up. It is filled with…read morepatients who are injured or have diseases which require therapy who have a need for a professional therapist who have been professionally trained. I am one of the latter and have been going to sessions here for quite some time, and have had substantial improvement.
I've read the reviews, including one from a woman who seemed to dislike everything about the place! I disagree with her opinion in every aspect. Every therapist who has worked with me has been well-trained and is thoroughly knowledgeable in the best therapy exercises and equipment to deal with my specific problem. They don't stand around chatting with each other, and if one therapist gets tied up with a patient another therapist comes over, knows who you are, and how to work with the piece of equipment you are working on.
Each and every therapist, if they are not working with a patient, immedately works on keeping the place clean, neat, and disinected. I have noted that every time a patient finishes using a piece of equipment another therapist will come and wipe down the machine with a disinfectant. (This is between their duties washing, drying, and folding towels for the use of both patients and therapists.)
Vern, who acts as an operating supervisor, know virtually all the patients and what they are working on, and will step in very quickly to assist a patient who needs further instruction. Chaparral maintains extensive records on each patient, not merely to be sure they are billed correctly, but that they are tracking a medical professional's diagnosis, and are keeping records of each patient's exercises on a given day, and how well they performed.
The two ladies in the front office, Elissa and LeaAnn, are knowledgeable, professional, pleasant, and unbelievably patient.
All told Chaparral is a first class operation, is convenently located near a freeway offramp, and has more than ample free parking.
You would do well, if you need physical therapy, to talk to them and visit them to consider their services. I believe you will be impressed.