1. Back In Balance Massage Studio

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Mckinney, TX

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Back In Balance Massage Studio

5.0 (6 reviews)
ModerateMassage
Open • 10:00 am - 6:00 pm

By appointment only

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Elements Massage - We offer Aromatherapy - Peppermint, Sweet Orange, Eucalyptus & Lavender

Elements Massage

3.9(12 reviews)
2.1 mi
Certified professionals
Offers customized solutions

Great atmosphere as soon as you walk in, staff were very welcoming, knowledgeable and went above…read moreand beyond on hospitality! I've never received chocolate in my massage room before and was such an unexpected delight. Love the decor and serenity of the rooms. The actual massage room was beautiful, very clean and even had hair ties available, which I'd totally forgot to bring. The attention to detail was so appreciated and found everywhere. I used the CBD oil, next time I'll also incorporate the amazing smelling eucalyptus aromatherapy offer. My masseuse was Mark, I swear his hands were magical, I've never had my body mapped out and kinks worked out so well! He even took the time while writing out my recommendation card to show me an exercise I can do at home to continue to help out. Mark's magic hands paired with the attention to detail and customer service led me to sign up for their 2 hour membership package!

I initially sought treatment for what I believed was a frozen left shoulder. After completing 12…read moresessions of SoftWave therapy without improvement in my range of motion, I began physical therapy. My therapist recommended massage therapy to help release the severe muscle tightness around my scapula, armpit, and collarbone. My session with Naomi was excellent. She took the time to understand my pain, limitations, and restricted range of motion. While some of the work was painful due to the extent of my muscle tightness, she was skilled, patient, and respectful of my boundaries throughout the session. She managed to effectively address problem areas without pushing beyond what I could tolerate. Because of how positive the experience was, I signed up for a monthly membership and scheduled a longer follow-up session with Naomi. The facility itself was clean, quiet, and relaxing, which made the experience even better. Unfortunately, shortly afterward I learned that my shoulder issue was more serious than originally thought. Imaging revealed a torn ligament that will require surgery. As a result, I called to cancel my membership since I would not be able to receive massage therapy for an extended period while awaiting surgery and recovery. When I called, I explained my medical situation to the receptionist. She told me my membership would be canceled and even wished me a successful surgery and recovery. However, I was later charged for another month. When I called back, I was informed that cancellation requires a separate form and signature. This information was never provided during my initial cancellation call. My concern is not with the quality of the massage services or Naomi, who was wonderful. My concern is the inconsistency in information provided regarding membership cancellation. If you decide to sign up for a membership, make sure you obtain all cancellation requirements in writing and confirm that any necessary forms have been completed. Depending on who you speak with, you may receive different information. It is frustrating to be charged for services that I am medically unable to use, especially after making a good-faith effort to cancel the membership when I learned surgery was necessary.

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Back In Balance Massage Studio - massage - Updated October 2026

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