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    Back In A Flush

    5.0 (4 reviews)
    Closed 8:00 am - 6:00 pm

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    NexGen Air Conditioning Heating & Plumbing

    NexGen Air Conditioning Heating & Plumbing

    (2.5k reviews)

    x 5. Operation OverChill was a success. Mission accomplished. Bravo zulu…read more The N-Gen squad rocked up and BREACHED the attic trap door with tool bags, STORMED the previous installation that held our home comfort hostage, IDENTIFIED the hostile tango (a wily unit with deceptive drainage), and neutralized the problem with EXTREME prejudice. I heard a POP-POP and the system went down. One shot in the plenum, one in the coil. They installed a democratically elected ruler of indoor comfort that is committed to equal airflow for all rooms. HVAC gone rogue? You could do worse than to get an estimate from The N-Gen. We'll keep them on speed dial while keeping their last names private in the review photos. They liberated our home from uncertain climate control. These service-minded mercs didn't even require us to pay the invoice in crypto. Hooyah. I love me some monthly payments in USD. Believe.

    Absolute nightmare of an experience. Had a tech come out since our AC had stopped working (he was…read moregreat! None of this review is his fault). He believed he fixed our AC issue & after $6K in upgrades & recommended repairs, he left. Not more than 5 minutes after he left, our system shut down again. We immediately called Nexgen but got an AI robot. Tried a different # but it was obviously an overseas call center. They could not or would not connect us with anyone in the US or the local office our tech came from. Said they would "contact dispatch" & promised someone would call that night. Shocking.....no one called. Our tech was at best just 1 or 2 miles away. How hard is it to call him, say there is an issue at the jobsite you just left, & circle back?? We then contacted the AI robot & he scheduled us for someone to be here the next morning between 8am-12pm. Great! But next morning, we get a confirmation text for an appointment a few days later....not the next day as promised. We wait today until 9am for the local office to open. They again "can't help" but promises someone will call us today to address our issue. And you probably already guessed it.....no one called. Could you possibly have any worse or worthless customer service? Is it Nexgen policy to bill someone $6000+ and then just bail on them? Avoid this company like the plague!!!!

    Back In A Flush - waterheaterinstallrepair - Updated September 2026

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