I was told I could move-in at 9am, so I arrived at 10am. I was made to sign paperwork before seeing the apartment, which I did and signed lease & paid rent and deposits, then was shown the apartment. Nails were in the walls, the apartment was not painted (was told it would be fully freshly painted the day before), scrapes, dings, smells, etc. For what's billed as a "Premier Community" the apartment I was to move into was far from it. I was then told to come back at 3pm and everything would be move-in ready. I called to verify it would be ready, spoke with Jordan, who assured me the apartment would be move-in ready and that I could put my finger on the wall because the paint would be dry. I walked in about 5 minutes to 3pm, and there were 6 people in the apartment, walls wet with paint (wasn't even close to fully painted as there were rollers in painters hands), in short, it was disappointing. Craig Ladines (property manager) was in the apartment and agreed during our conversation outside it wasn't "move-in ready" nor would it be that day. He agreed that I should not pay for that day of rent, Bach Homes should pay for the extra days rent at my prior residence, Bach Homes should pay for movers, and Bach Homes should extend the curtesy of half months' rent. He agreed to this while a neighbor was smoking pot in the hall one door down. All this while many maintenance staff were trying to fix what should have been done days before. Jordan wasn't helpful (leasing agent), as many social media posts indicate, Craig Ladines ended up not being helpful, as also many social media posts indicate, and Shannon Ragsdale was terrible to deal with, as she blatantly said the apartment was move-in ready at 3:20pm and that the walls were dry and staff was gone. I have pictures and video that clearly show otherwise. In short, it was a nightmare. Friends and family were to help move that day, as I took off work as well. All for not, as I had to have movers get everything done the following day while I was at work. To this, Shannon Ragsdale decided my requests were not appropriate, and that she, backed by Bach Homes, wouldn't agree to appropriate customer service etiquette. For this reason, I post this review, and hope that it dissuades you from staying at any Bach Homes property, and gives you great pause when renting an apartment. Be diligent, read the fine print, read social media, and PLEASE stand up for yourself when wronged! If you do not, companies like Bach Homes will continue to treat people poorly, and they should and MUST be held accountable. I believe in fair criticism, honest reviews, and factual accounts. Read through the "fluff" and condescension of Bach Homes attempts at acting concerned, they are likely only concerned with their bottom line, and not your situation.
There is research being conducted on a potential class action lawsuit against Bach Homes. Please visit the site below.
https://www.bachhomesclassaction.com/ read more
