I highly recommend NOT using this shop. They are very slow and have no concerns about the customers or their needs.

I was driving to work yesterday and my 1999 expedition (which is my favorite vehicle I have ever owned and is in tip top shape)developed a mechanical problem. I was able to make it to Babbitt Ford and wanted to let everyone know what a great experience I had . My service advisor(Tim) was both friendly and professional. The other service advisors were friendly and helpful. The shuttle driver (Jen) was courteous and prompt. My vehicle was repaired the same day and functioned perfectly on the way home and going to work the next day. The cashier (Nancy) was friendly and efficient even the service manager(Bill) and the General Manger (Ryan) we're smiling and very friendly. I would definitely recommend Babbitt Ford to everyone I know. read more

The worst experience, the sales person was extremely unprofessional and failed to go over the purchasing process. I would recommend skipping this dealership and going to Phoenix. read more

So...I will try to make this short and to the point. This is by far the worst dealership/parts department I have had the displeasure of dealing with. We came to Flagstaff for a family vacation, it was centrally located for what we were doing. While here, I came to realize that I had a minor leak in my coolant system that required a replacement o-ring. After spending the day skiing, we came back to town and I tried to pick up the part. All of the parts store did not have what I needed and would have to wait for it to come in the following day, and I would have to buy a three pack which was significantly more expensive. So, I then called the dealership at approximately 5:50 p.m. I was told that they had the part, but it was $9.00 plus tax, almost twice the cost of any other dealership in the country, but still less expensive then the parts store. I told the parts guy I was on my way there and that I really needed this part. His response, we close at 6, basically, too bad if you don't make it before then. Okay fine, I'll attempt anyway. I left, thinking this guy might just wait a minute or two knowing I was on the way. Well I got to the dealership at 5:59, according to my phone, and they had already locked up and were walking away. So not only did they not wait, at all, but they closed early. I mean the time literally changed to 6:00 while I was talking to the employees as the locked up the store. Out of town, needed an o-ring that only they had, to get back to Texas and they couldn't even give me at least the 15 seconds before actually locking the doors, what a joke!!! They have this town on lockdown and they know it, just read some of the other reviews. Even in south Texas where I am from, they show a hell of a lot more respect and hospitality to all of the locals and even more so to visitors. I mean the sale would have probably taken all of 30 seconds to complete, if that long. I get that people want to get home to their loved ones, but a little hospitality goes a long way. 30 seconds of your time, can mean saving someone else an entire day, obviously these people here could not care less anyone else, but Ford should. This minor experience is making me rethink the make of the truck that I will be buying next and I love my Ford more than my Chevy before it, but maybe I'll give Chevy another chance. UPDATE: Okay so I spoke with the parts manager, Victor, which was a waste of time. Victor implied, on several occasions during our conversation, that I was l lying about the time that I had stopped at the store. Victor further stated that it wasn't his fault and that I should plan better.....plan better??!!! How exactly do you plan for your part to fail? Anyway, after arguing with Victor for several minutes, I told him I wanted to talk to the GM to which he obliged. I then received an audience by both the GM and the service manager. Both of these gentlemen agreed with me and further stated that there is no reason that I should not have been able to get the part, even if the part department was getting ready to close, the dealership would have still gotten me the part. The parts department told me that would not be able to do that because the cashier and the part department would be closed. The GM furthered offered to pay for my part, I declined as this was not the issue, but it was the proper gesture and I appreciate that. In the end, the GM and the service manager both seem like good people and tried to rectify the situation as best as they could, but, as we all know, time cannot be replaced. So, I will change the rating from 1 star to 2 due to the next day interaction with the GM and service manager. However, I cannot go any higher as a result of the previous day and the interaction that I had with the parts manager, VICTOR...I recommend no one interact with this incompetent fool, he probably can't even run his own household, let alone an entire department within a major dealership. VICTOR should not be in charge of taking out dealership trash, he does not appear to be competent enough to handle even that menial job!!!!! So much for short and to the point, sorry, but I hope this helps others, especially the dealership. read more

BEWARE Bought a car from them for 10,000. After a year, and less than 3,000 miles put on the car, wanted to trade in. They could only give me 4,000 for the car!!!! I know cars depreciate the minute you drive off the lot but, $6,000?? BEWARE!! read more

I am a college student at NAU and I went to drive my car and the battery light came on, I had to have my car jumpstarted by AAA and I drove it over to ford hoping they would help. 2 days later I got a call, they didn't have a battery for my Ford Edge. I was told it would be in the next morning and that I would get a call around noon to pick my car up. noon rolled around the next day and nothing. I gave it until the next morning and called and it was still not ready. I ended up ubering over and waiting to get my car. Did I mention how rude the lady was when I originally told them that I needed a new battery, she told me to hurry up and get to the point. I don't care how old you are and how young I am, she was disrespectful and worthless. I ended up paying 275 for a diagnostic fee. A DIAGNOSTIC FEE! like what?! in total it was 479 for a new battery, go anywhere but here! what happened to only charging the diagnostic if nothing is wrong. DO NOT GO HERE! I have called many times to speak to a manager only to be hung up on. Worst customer service ever! read more

While the Manager Ryan Chan is a very personable and helpful individual, he is overshadowed by his unethical Uncle/Babbit FORD Owner Alan Chan. Beware the Body Shop and Dealership. They were tasked with replacing stripes, glass, front splitter, and repainting the front bumper. The only thing they did correctly was the glass. They ruined $2200 stripes and the bumper has an exorbitant amount of flaws in the paint. It looks like they painted it outside during a dust storm. The owner Alan Chan refuses to reimburse what was paid out for the hack job they did. In fact his idea of taking responsibility for the butcher job they did is by making me find a new place to have the stripes put on and then I am out of luck if they mess up. I PAID YOU BABBITT FORD COLLISION/ALAN CHAN TO DO THE JOB CORRECTLY. YOU FAILED TO DO IT RIGHT AND TO MAKE UP FOR YOUR FAILURE. I WANT A COMPLETE REFUND IMMEDIATELY. read more

Call University Auto Repair first. We were on vacation with kids when we had car trouble. We went straight to Babbit Ford where we were treated indifferently and told we could check back later and they might could get to us that day. So we called University and they were cordial, helpful, and got us back on the road as fast as they could. read more

Broke down while on vacation and my insurance company will tow to the nearest dealer for free. Unfortunately that was Babbitt Ford. It was dropped off after hours and I called in the morning to find out they wouldn't even look at it for 2 weeks, bottom line. Don't waste your time, take it to someone who will work on it right away for you. They wouldn't even recommend another shop. read more

Please Be Aware that if you're scheduling a service with Babbit Ford their system is a M E S S! I tried scheduling thru the website and it had available times for early october (This was Mid September) so i scheduled and was called back and told services were booked until mid-october. Which was fine, i figured more people book services by calling rather than online so my scheduled appointment was for this morning Oct 15. I came in at my scheduled time after receiving confirmation texts&emails saying my service time was for today and as an 18yr old/female i was treated so poorly by the staff at Babbit Ford. After receiving multiple days worth of confirmation FROM THEIR SYSTEM, and my appointment date was still completely wrong. The mechanic industry is already notorious for making women feel uncomfortable coming in so it's sad to see another place where women are made to feel like they aren't welcome/looked down upon. read more

Fritz Barnard took great care of me and made it worth my drive up from the Valley to buy a car in Flagstaff! Along with Shayne Pearce, they provided a friendly no hassle buying experience that made this my easiest car purchase ever. I am very happy with my car! read more

Turned in my girlfriend's 2007 Mustang to get a check-up done on it. It had just recently hit 100,000 miles and she was going to be going on a road trip, so we wanted to get the spark-plugs replaced. We wanted them to look at her seat, which is electric, which had stopped working and was so far away from the pedals, she could barely reach them (and she's 5'7") as well as there being a tiny rattle from a loose exhaust. Also, two of her brake lights were out, so we wanted to purchase the bulbs and do the work ourselves. When she got her car the next day, not only had they not "had time" to look at the seat or order the brake lights, but the whole vehicle shook, back and forth, noticeably rocking the suspension. It was misfiring as well, which made no sense. The vehicle we had turned into them was, mechanically, running perfectly. The men in the Service Department told her that it was either her exhaust or her gas, and that she had turned the vehicle in like that. They gave her quite the run around, playing dumb with her and everything else. Frustrated, she left and called me, meeting me at her apartment around 10 minutes later. It was unbelievable how a car that was running in top shape was reduced to a limping pile of metal AFTER coming out of a shop, a "well-respected" Dealership's shop at that. When we went back, I was visibly upset as well, due to this not being the first time she had gotten the run around for being what they must have thought, was a pretty, dumb blonde girl, which she isn't even close to being. She had previously found a guy who treated her well there and wouldn't overcharge her or give her the runaround. She found out when she was trying to schedule this appointment, that he had been fired (most likely for not being a misogynist). When I got there, they changed their tune from "it came in like that " to "we know it didn't come in like that, we'll take a look at it tomorrow." We had a nice little discussion, and I subtly let them know that treating her like she was a complete idiot they could take advantage of was not appreciated. Turns out, the next day, that they had put in a bad spark plug and were going to just pass her off somewhere else until I came in. I then took it to my favorite shop and they were able to do everything they were and weren't able to do in less than 2 hours. They also found that, even though we paid to get the coolant replaced, it hadn't been, and the engine oil had been replaced, but that the cap was just sitting loosely on the filler hole, not screwed in at all. Long story short: If you want fair, honest service, stay away from the misogynistic crooks at Babbit Ford. (Oh, and the best part is when they started to try to tell me that they had been around for 100 years, as if that was relevant to the disabled Mustang that was sitting outside, coughing like it had caught mechanical tuberculosis). read more

Never buy from these terrible people. Worst customer service experience of my life. Their was a recall on my ford escape. I called for months to schedule a service time. Every time I was eventually forwarded to a voicemail where I would leave a nice message. I would never get a call back. I would call again trying to explain my situation about never receiving a return call. Every time I was given the run around and forwarded to the answering machine. One time I called 4 times, trying to explain to the receptionist what was happening to me. She wouldn't listen to 3 words before forwarding me to the same answering machine. I wasn't able to get help until I called the corporate offices and filed an official complaint with. The corporate office called them and was able to finally reach someone. Knowing Babbitt Ford would do what they could to screw me over more I had to drive down to a Phoenix dealership. Stay far, far away from these awful people. read more

Fritz Barnard as great in finding us the perfect truck and getting all the details taken care of to drive it off that day. It has performed great, especially in the recent snow. We look forward to more trips in it. We will definitely recommend Fritz to help you purchase your vehicle and we will be back when the time comes to get another vehicle. read more

Worst customer service. We were stranded on our way to Sturgis. The truck alternator went out. The rest of our party had to go ahead. They expressed zero sense of urgency in prioritizing and helping us get back on the road in a timely manner. Nothing happened without prompting. It was almost as if they wanted to slow things down. read more

I moved to the area recently and needed an oil change. I WASTED 4 HOURS AT THIS LOCATION! For the first 2 hours, I was sitting in my phone so I didn't notice the time at first. I started to fidget, checked the time, and started to get frustrated. I asked if my car had been taken back, and the guy told me it would be any moment. Again, I lost myself in conversation on my phone, so another 2 hours pass. I am beyond mad at this point when I notice the time that has flew by, so I ask them why my car has not been taken back and ask to speak with a manager. My day was completely wasted. After while speaking with 2 managers, I told them my story and the employees confirmed I had been sitting in their lobby for 4 hours. They gave me a free oil change, but I will never ever return here. Never. In fact, I have been severely displeased with Ford in general, which is why I bought a new car from another dealership. Ford will never earn my trust, and it's sad that the service here is so bad! I don't understand how people come here... read more

We purchased a 2013 C-Max and love the car. We worked directly with Fritz Barnard and he was great. We showed up late to our appointment but he was very relaxed and laid back. He listened to what we wanted, presented several options and there was absolutely no pressure. We decided to think about the choices given to us and Fritz provided numbers for all options for us to take home. Never had a dealership done that before. We got home and decided to buy the car, texted Fritz and he said to come down, even though they were closing in about 30 minutes. He had already started the process and it was extremely simple. This was one of the best car buying experiences we have had and we have had a lot. I would highly recommend Fritz and Babbitt Ford if purchasing a new vehicle. read more

I have been bringing my Ford Escape here since I purchased it from Babbitt Ford for all service needs. They have always been very accommodating for scheduling service and have it ready in a reasonable time for a reasonable cost. That is important to me because I travel a large distance to get my car serviced and time is a critical factor. I will continue to use and to recommend Babbitt Ford service department. read more

They tried to soak my son-in-law $800 for a front break repair that should have been no more than $300. This is the way they treat out of town Ford owners? read more

I purchased a car last year at another dealership in Flagstaff and was amazed at the difference in service that I received from Fritz Barnard. He was very organized with the paperwork and I love my new truck! He even had the fuel tank filled up for me. The last dealership did not do this for me. Everyone that works with Fritz was funny and professional and I loved how I was in and out of there quick. read more

I had an appointment at 2:00 pm today 13 June 2014. I took my car there and was told it would be ready by 3:00 pm. At 3:00 pm, I went to pick up my car. Front desk couldnt find any info on it. Went to the back and found out they havent even touch my car. Oh..if I wait another hour, they can . it. I waited one hour by walking around downtown like a tourist and they want me to wait another hour! I have an appointment. I planned for that specific time today. I am not a walk-in customer...what are they thinking. No.....I rather drive it to the valley to get it serviced. read more

A claim has been made to the better business Bureau. I have never felt so mistreated in my life. Paid almost a thousand for my truck to be misdiagnosed. Brought my truck to a new shop after so many times of things not 'turning out' the way the thought. Things they said were broken weren't and I was treated poorly by the main tech. After paying I went to talk to the main manager. He yelled at me when a simple I'm sorry for your experience would have been welcomed. I asked to speak to the owner, he would not give me a way to reach him and didn't let me know a time I could come in and talk to him. Everything about this was shady and I feel very scammed. read more

If you're taking a car in for service or repairs only take it here unless it's a emergency or under warranty. The "service" department has not been very helpful. I took mustang in for a 3rd brake light leak. Waited a week just to get it diagnosed. Another week for the part to arrive. Then they scheduled my appointment for 3 weeks after that. It's currently been 5 weeks with water coming down my headliner every time it rains. To top it off I'm currently sitting in the waiting room writing this. Appointment was at 8am it's now 11am and they still haven't even moved my car for a 30min repair max (4 bolts and 2 clips) yet people have been coming and going with bigger problems and no appointments. The guy at the service department was rude and I've been nothing but polite and patient. It's a shame because the dealership has potential but they lack customer service. I can't recommend this place to anyone. read more

I took my new truck in for service this morning and found out at 4 pm that the whole dealership was closed due to the weather. No one called me to let me know that they were closing so my truck is still there and not accessible!!! Needless to say, I am NOT A HAPPY CAMPER!!! read more

My family and I were recently on vacation from Texas going to the Grand Canyon. While traveling the Check engine light on my 2016 F250 came on as well as the wrench with a message regarding the exhaust cleaning system. The power to the engine was cut and we were reduced to no power while pulling a 12,000 pound 5th wheel trailer in the middle of nowhere on I40. We eventually made it to Flagstaff and drove to Babbitt Ford first thing Monday AM. I explained my situation to the to Tim, the Service Rep. They were able to get my truck in and serviced by the end of the day at a very reasonable price. Our vacation was only delayed by one day because this dealership was able to help us out. Thank you Babbitt Ford Service for helping us during a time of need. read more

I had the displeasure of doing business with this company. I have purchased here before in the past. However, the business was sold, and not even owned by the Babbitt family anymore. I had work done at their collision center, and was lied to, the work was sub-standard, and it took over 2 MONTHS!!!! First it was "hard to get" parts from the manufacturer, then they didn't fix the sunroof, and had to disassemble the whole thing again, and when we go it back none of the interior lights worked properly, my instrument cluster illumination came back non-functional, the weatherstrip on the sunroof kept falling off, and the back up camera which was working the day we took it in, was no longer working...come to find out they took the rear gate off 3 TIMES!! and then proceeded to tell me that is was probably just worn out. We had to take it back for all the electrical problems they created, then told me that the back up camera was not their problem. The rear window seals leaked and so did our rear gate window...never fixed! Very displeased at their shoddy work. read more

Avoid the service department at all costs and it will cost you. They were caught in several lies about a repair and still not willing to make it right. The service manager is obviously paid on commission and he will meet his quotas at your expense. read more

If there was a star that was in the negatives I would check it! Customer service in the Service department is non-existent, and the knowledge of the staff is just ridiculous! My 15 yr old Son knows more than they do. Go to the Valley, especially if you're like me and bought the service pack with the purchase of the new vehicle, it's worth the trip! read more

Had our Ford King Ranch Expedition towed to Babbit Ford after it would stop for no reason at all right in the midst of lots of traffic. When they got it at their dealership, Jim, the Service Writer, said they couldn't f;ine anything wrong with it. I explained to him that we are elderly and cannot accept this happening as we drive in lots of area without cell service and he said...Well...they couldn't find anything wrong with it...even after the computer did show an error message. So we picked it up! The very next day, it happened again and we took it down to Jones Ford in Camp Verde. They found that it needed an electronic throttle body and is working fine! Would not take it back to Babbit Ford again! read more

I would give less than 1 star if I could! We broke down several times on our way to a family reunion and had to leave our Ford (under warranty) with the service department. We had to rent a car to drive home. We told them the problem and they diagnosed the issue as being a serious part replacement. They cleared the diagnostic code that popped up but never tested the car on the highway to verify the issue had been fixed. They said the vehicle was fine so we flew back to drive the car home. After 50 miles on the highway, the vehicle broke down just as it did before. We told them very clearly what the problem was and they NEVER fixed it, rather they just returned the car to us, unrepaired and claiming it was "fixed". Their oversight has cost us time and money and they have been unapologetic thus far. read more

we were camping in flagstaff took truck in for what we thought was a power steering leak .had to call my dealer in phx. to find out what was covered in my policy babbitt said they couldn't find out even though it's through ford. they did look at it right away and got back to us the same day saying it was going to take an unknown amount of time probably 4 to 6 weeks because of lack of availibity of parts. people were very nice. didn't charge us we took it back to phx to a larger dealer with more rescorces .had it fixed in less than a week. read more

Called ahead to have sales guy ask about negotiating price before i drove 100+ miles to test drive vehicle. After getting to the dealership went and test drove truck and sales gut said he never talked to manager about price and when we started talking about price the manager was only willing to take less then $500 of the sticker price, which was $3000 over dealer prices in PHX. read more

I've HAD to deal with Babbitt ford in Flagstaff AZ for the third time in 5 years ...always with a vehicle (under )warranty... What would think of dealer that tell you that you have to have an appointment for a bad battery that's (under warranty). I told him the bat wont hold a charge...he said we would have to make an appointment and that they couldn't get to it till next week...IT was than I asked you don,t have some one that can LOAD ck their bat (under warranty)to confirm that it is bad... I was told that i could take it some where else, yeah the next ford dealer is 50 mi away in Winslow AZ and the story only gets worse...At that point I could not start my vehicle and they couldn't jump because the bat was junk... I finally got the bat replaced under warranty...after you look at other reviews it looks like if they can sell you a new car you love -em if they have to fix something your S#!# out of luck ford should do something about BABBITT Ford-haven't even told about the other two times I was forced to deal with them or by pass my warranty and pay out of pocket... read more

Unhelpful-unlike many other ford dealerships they operate "independently" and don't mind you going elsewhere for business. This was also the second chance we gave them. Highly recommend not going here. read more

I took my truck in to have the turbo fixed and had it there a day before the appointment. It took 2 days for them to even look at it. They said they needed to order a new turbo and didn't order it for TWO WEEKS! My truck sat on the lot for 2 WEEKS and they lied when we called to ask what was being done on it. They take absolutely no pride in their work or their customer service. If you are a local and need work done on your Ford vehicle either use a different, locally owned, garage or if the work must be done by a Ford dealer (warrantied parts, like my turbo, must be serviced by a Ford dealer) drive to another dealer in Winslow, Cottonwood, or in the Valley. Do not go to Babbitt Ford, it's not worth your time. Needless to say, I will not be returning to them for any service and recommend you do the same. read more

Worst experience I have ever had getting my car serviced. The representative was extremely rude to my mother on the phone when she called to ask questions about services, told her "sometimes we need to let our kids grow up and figure things out for themselves." I brought my car in because the check engine light was on and they diagnosed that it was the oxygen sensor, but did not do anything to fix it. Instead, they charged me $110.00 just to find that out. My check engine light came back on within two days because they did not look over it thoroughly, when I brought it back in for that I waited all day only to have to call for myself and find out that they had not even looked at it, so it was a complete waste of my time only to deal with more terrible customer service. I had such a horrible experience that I even wrote an email to the owner which has not even gotten a response. Basically, if you can take your car anywhere else, do not take it here. They are horrible with their time management and cannot get enough done for how many cars they take in at a time. read more

While driving from southern California to Flagstaff, I had a couple of injectors on my 2006 Ford F-350 fail, started blowing smoke and lost a little power. We arrived in Flagstaff during a Friday evening. We took the truck to Babbitt Ford on Saturday morning, however the service center like numerous repair facilities in town, were only open for half of the day. The service advisor told me that he wasn't sure if the diesel tech was coming in that day, sounded like an optional overtime day. After not finding anyone else that I wanted to take a chance on, I left the truck at Babbitt Ford. Later that day, I received a call from the service advisor, he told me that the diesel tech had come in and had diagnosed the problem, but that the repair could not be done until Monday. Although I had to return to CA Sunday, I had no choice but to leave the truck. Jim was our service advisor, he was easy to get a hold of and kept me informed. Picked up my truck the next week, it runs fine. Babbitt Ford was able to get my vehicle in right away and was able to get the job done in a reasonable amount of time. I wish that Babbitt Ford was near where I live, my local Ford dealer is the complete opposite when working on my truck. read more

Excellent experience as always. I replaced my 2007 explorer with the all new 2017 escape titanium. The technology is great and I really enjoy the sync 3. Staff was great I appreciate the easy transaction. Thank you Babbitt Ford. read more

Fritz Barnard saved my move to OK in August 2019. I had a 2004 Explorer Sport Trac that had a brand new engine installed by another dealer under warranty and thought ok should not have a problem with driving out of state. 40 miles outside of Flagstaff the alternator blew and took probably most of my electronics out. Finally got a tow to Babbit Ford and after they told me what happened I knew I could never trust or drive that vehicle again. I walked the lot looking at used trucks knowing I just could not afford a vehicle to replace it and saw a used truck that would probably fit-along comes Fritz and told me the price and miles. He worked the rest of the day to assist in getting me financing and a good deal. I drove away that afternoon with my trailer of stuff in a newer better vehicle that drives like a dream and is actually better suited to my needs. I did not have a payment before so kind of sad about that but this vehicle will last for years beyond what that payment term is and is a much better vehicle. Also kudos to the guy who arranged my financing-think his name was Nate who busted tail to get me an affordable loan and was even able to get me an extended warranty for a very low price. Very good team there. I made it to OK and love my new truck. read more

They kept my truck for 3 days without even looking at it despite my making an appointment to have it repaired.