Just amazing all around. Never had a better service experience in my life. Randy might be the…read morenicest guy on the planet

Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!

Good service in my visit. Needed to get a check-up on a brake line…read more They were professional, polite, and friendly. It only took them about 30 minutes to look into my inquiry. No service was actually required, and they did not charge me for the labor involved to check my car. A satisfactory experience.

I took my 2013 Ford Edge in because the brake pedal had a lot of travel in it. I had done some…read moreresearch and was told that it was probably air in the lines or something simple like that. I also found out that if you pump up the break pedal and it holds, it probably not the master cylinder, which makes sense. I told the guy at the counter I didn't want to spend a lot of money on it because it's an old car with a lot of miles on it, but I still use it as a backup. It's worth maybe $3,000. So I left the car and got an estimate a couple of hours later with $7,500 worth or recommended repairs, including a new master cylinder, brakes shoes, new hoses and tires, system flushes, etc. etc. I literally told them that that I didn't want to spend a lot of money and really only wanted the brakes looked at. It's an old car and I get that it has a lot of stuff that is wearing out. But maybe next time do what the customer asked and quote the job at hand first before you try to upsell a bunch of extra stuff.

Helped me fix a check engine light and did it quickly with very clear communication and fair…read moreprices. The shuttle was a lifesaver.

My service advisor left, which was disappointing because we had a good rapport…read more This is the first major concern I have had since he left, and I am disappointed. I changed jobs and work further away. They can no longer shuttle me to work, which is fine, but no alternatives were offered. I have literally spent at least $15,000 here in past two years. Disappointing, but I guess I see now where I stand as a customer. Looking for a new shop now.

Update: received a call back and they actually do provide general service on BMWs and were able…read moretake in my X3 today. They were able to take a look at a couple of the diagnostic messages and determine my car is in good shape. They were very generous with the service provided. I would certainly bring my vehicle back for service when needed. A good experience, a clean shop, professional and knowledgeable people. Initial review: I called and asked if they service BMW's (X3) and was told "unfortunately we do not." More of an fyi ... experts, just not on all import autos.

I recently moved to the valley about five months ago, and as time goes by, our vehicles require…read moremaintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop.

Joe and his team is amazing they do thorough job in checking out the car using computer scanners as…read morewell as visual on the car for any damages, wear and tears, accidents, timing belt and test drive to check if alignment or any code pop up while driving the car. Since I was purchasing the car out of state Joe and his team made it seamless for me to get the car. A highly recommended Joe if you are purchasing a used card to get the car checkout to have piece of mind. The best thing about My Mechanic Friend is mobile they will go anywhere instead you taking the car.. Thank You My Mechanic Friend.

I'll start by saying this business is a brilliant idea, I have bought many used cars and have never…read morehad them inspected by a third party. I'm very glad I did! I had them look at a 2014 BMW before I purchased it from the dealer. What I got back was a comprehensive list of things to watch out for as well as things to request from the dealer to inspect further. One additional great thing was they gave me a few smaller things to repair that I wouldn't have thought to look for such as window lock and trunk lighting. The inspection resulted in a more thorough dealer check and repairs that otherwise I would've bought the car with unexpectedly. Having your own experts inspect a used car should be a mandatory practice! I highly recommend My Mechanic Friend!

Faithworks is a great place to do business, as a woman I appreciate their honesty and always get…read morewhat I need done, thankful!

This shop was close to where I broke down! Thankfully I chose the right shop! They couldn't work on…read moreBMW so that didn't help but they were professional and communicative with me with the limited interaction that we did have! Fun fact, I think you have to have a beard to work there- lol.

Efficient, friendly and fair, definitely recommend if you need a mechanic! The prices are great.read more

Had them service my vehicle on Tuesday 7/22/25 for an oil change, tire rotation, replace air filter…read moreand cabin filter. After all was said and done was told I didn't need new filters after all. That is one of the things I appreciate about this shop they take money out of their pocket and put it back in mine, other shops would have just put in the new ones needed or not and charge away. Service is always done in a professional manner. I would recommend Jerry's to anyone that needs work done on their vehicles.

They were great. I went in to get my brakes checked and they ended up being fine, but they noticed…read morethe oil leak, which I was aware of, located the problem and fixed it in quicker then they quoted me. The price was very reasonable and the guys were all very knowledgeable. I couldn't have been happier. Great work gentlemen.

We took our Mercedes GLC 300 here for an apparent transmission malfunction. They quickly diagnosed…read morethe problem as a weak battery sending false codes to various sensors. They were honest, fair and quick.

I was parked at the Walmart Neighborhood Market next door when my battery died. I walked next door…read moreto this Spencer Auto Repair and told them about my problem. They immediately walked with me to my car to see if the battery was strong enough to jump. We discussed battery prices at Spencer but he never pressured me to buy. He mentioned another company that may be a few dollars cheaper, but I drove my vehicle next door to Spencer. They immediately checked my battery strength and replaced it. Everyone there was very friendly and helpful. It's been nice to speak with business people that speak to you genuinely, not like a business looking for money. I would tell anyone to give them a chance to treat you right.

I for sure understand that Snap Auto loans are a third party lender, but you advertise for them in…read moreyour shop and it's not in the best interest of the customer. 30% loan after someone calling to inform you before the appointment time, to not waste your time or mine, that I couldn't afford a big shop bill at the time and you guys recommended a system that is meant to take advantage of people in similar situations. That IS your fault. Also I came in with a check engine light and was told to, "Google the error code". why in the world would I take my vehicle into a shop to get worked on to be told to "Google" check engine light codes by the employee? Plus directly after that conversation and after the one about not being able to pay a big shop bill proceeds to tell me, spark plugs, break fluid and oil change HAD to be done. They didn't I can show the last oil change and break inspection. Vehicle is at another shop as of today and they use your shop receipt as a reference of all the. "work" that needs to be redone bc you have a bunch of kids who don't know what they are doing and tell you to "google" it. The only urgency I experienced was getting payment. Really hope no one else who is trying to figure life out solo doesn't take their vehicle here to be taken advantage of.

I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

Came in to get my brakes replaced. I was overall satisfied with their service. Thought they were…read morevery professional and the pricing was reasonable. I would recommend.