Rude employee - not a hi or welcome when I walked in and then acted bothered that I asked for help…read more Went across the street to Auto Zone and was greeted and had friendly employees eager to help.

Great auto parts store. With respectful and knowledgeable employees! Every time I go in I always…read moreget better at the for and they normally have my parts in stock or they can get them in a couple hours.I suggest everyone give them a try.

Easy to find correct parts for a brake job. The clerk was helpful by asking if I needed grease.read more

Never had a problem with customer service. They were always helpful, from putting wipers on to…read morechecking and installing batteries. It is my go-to auto parts store.

the store at 915 Joe Frank had one employee who would help with anything, batteries etc...I…read morerecently found out he was let go by a very rude man who claimed he was the manage. I will never buy from this store again, this man said he was the manager and I asked him to read my check engine light, you would've thought I asked him for money of something, if this man is your manage, the hiring pool must be desperate. The man they fired would give the code and look it up, I will never stop at this store again

I don't buy many parts anymore but the staff is always helpful when I do. The computer system they…read moreuse is pretty reliable with referencing parts options

Recently had an incredible customer service at the oreilly auto parts store located at 5021 Altoona…read moregateway, acworth, ga store. I was replacing a bad heater hose on my sons ford Ranger. The hose I ordered from ford turned out to not be correct. Not having the ability to order another hose, I headed to Oreillys. Walked into the store and was greeted by a young man by the name of "Grayson". I explained my situation to Grayson and willingness to pay whatever to find a solution. Grayson immediately began assembling the parts I needed. He however went above and beyond by actually assembling a complete hose. The sheer relief I felt knowing that I would be able to get the truck back on the road was tremendous. Grayson is an incredible asset, truly knowledgeable and his customer service should be acknowledged and rewarded. Chris Szeszko Cumming Georgia

Called looking for a 15amp breaker reset button for my boat on Saturday 6/6, about 1 hour before…read morebefore closing time. The person at the store couldn't seem to find or have an idea what I was referencing even though I gave them a specific part number. He put me on hold only to eventually hang up on me. I called back and was transferred to a different person who put me on hold for about 6 minutes before hanging up. I wasted so much time dealing with these unprofessional employees by the time I got to any of the auto parts store they would be closed.

I was in need to change my car wipers. Parked my car and struggled to get my old wipers off, in…read moreabout a few minutes Karen came out of the store and asked if I need it help. YES! She worked hard to take my wipers off; they were stuck. Even another associate tried to help but it wasn't successful. Karen stayed to the end. It was hard to remove my old wipers. II got new ones and I'm very grateful for the above and beyond service also the kindness from Karen and this store associates. Thank you very much Karen!

Almost like a life saver. Very nice, professional, knowledgeable and capable staff. I trust the…read morepersonnel's knowledge more than any of the area's dealerships service departments. I was able to get exactly what my truck needed and installed at no additional charge. Thank you so very much. I will be back if needed.

10/08/25 I stopped by the location on Roberts Rd where Old…read more41 crosses Cobb Pkwy (41) by Hooters. I wanted to get my "check engine" light diagnosed. But my phone rang just as I arrived and I got distracted and left my keys in the car and locked the door. So I went in and asked the clerk if they could sell me a SlimJim (lockout tool.) It was less than $4, and the two young men came out to my car to help me use it. I would not have gotten the door open without their help, even with the tool. They were very smart and it only took them a few minutes to get my door open. Then I explained my reason for visiting, and one of them did a "check engine" diagnostic reading for free! And then explained to me what it meant and what the implications were. Two young men who gave exemplary service to a tired old lady.

Please help me to give a shout out thank you to Marko and Lisa @ Advance Auto on Baker Rd,…read moreAcworth.. their customer service was excellent, top gear!. I brought my daughter's car to the store to test the battery... they attended to me with patience. I was very happy with their services. Good job! Thanks for all that you do in running the store!!

The phone service terrible part failed within the warranty parameters still gave me trouble, then…read morecould not provide another part Definitely not a parts place for me

Didn't have what I needed, but knew what it was and was able to tell me where to get it. Solid…read moreplace in my book!