TERRIBLE SERVICE - RUDE BILLING DEPT - NO ACCOUNTABILITY!
I only used BP for 3 months. The first problem I had was a billing issue. I was quoted $200/month for twice per week pickup. When I received my 2nd monthly invoice there was a $34 diesel charge added. I figured this was a simple mistake and called to ask about it. My call was never returned. I called back the beginning of the following week. I mentioned that I never got a call back. They said they'd call me back - again, nothing. A third call a few days later didn't get a response. Finally, on my FOURTH CALL, I said that this is the fourth time I've called and haven't had a response. Her reply was "I handle all the billing, I would have remembered you". As if I was lying about having called - Some nerve!
After some back and forth, she called the owner and the issue was resolved.
Skip to February... My first service day of the week comes and goes with no removal.
I call to ask what's going on. They say they are busy due to snow and will be down to get it that day. They say the building was locked. This is untrue. My restaurant is located in a mixed use condo complex. The dumpsters for the individual shops in the building are all located inside a garage/trash room. When I first called BP, I explained this. They also have another customer who has trash in the same spot. After the first time a driver couldn't figure it out, I re-explained the situation. When my monthly invoice arrived, it had no deduction for the missed pickup.
After calling to complain about my SECOND NO-SHOW for pickup / 2nd BILLING QUESTION,the person that answered said that they will come pick it up. I asked about the billing and was told they will always pick up what they missed from the last time. I said that I get my trash picked up twice per week for a reason and I don't want trash piled up making a mess and shouldn't be paying for no-show days.
I then told her that I was getting pretty fed up with the missed days and the poor response from billing. She said "I handle all the billing and I would remember you" AGAIN!!!!!!!
I said that's the second time you've told me that... come pick up your containers and get them out of here! She said they will pick up my trash and take away the container but they wanted me to pay my new invoice over the phone now! How ballsy do you have to be to handle complaints with demand for payment (on the invoice I just received!)
I said I would like to speak with the owner about the matter. I explained the situation to the owner Steve. Instead of any sort of apology or way to fix the situation, I was met with nothing but BULLSHIT EXCUSES. The excuse was changed from "we can't get in, it's locked" to "we never go inside buildings, you're supposed to roll it out onto the sidewalk" which they NEVER MENTIONED before. If that were the case I would not have gone with them. He also said that I told him "verbatim" that they need to come inside and get the key from me. Well, I don't even have a key for that door, nor does it require one, so that was also untrue.
Also, what the hell does that have to do with the billing dept. ignoring me and being incredibly rude or their trucks not showing up on pickup days??? That was his serious response. That and "I don't know how many times you called so I can't say if that's true or not" That would be like a customer telling me he stood at the counter with no one taking his order for twenty minutes and I say "I wasn't there when you walked in, so I don't know if that's true"
STAY AWAY - BIG TIME EXCUSE MAKERS. read more
