WORST SERVICE EVER! My daughter was in a car accident and unfortunately I was unable to call my family towing company so my insurance recommend this company. I figured at the recommendation of my insurance company they had to be pretty good. Well boy was I WRONG! It took their driver almost TWO hours to load my daughter's car and the other vehicle that was being towed. There was NO reason that it should of taken this long to load the cars. To add insult to the matter it took the driver THREE hours to deliver my child's vehicle to the body shop. I had to call the towing company three different times. The firs two times the only nice person from the company (the dispatch lady) was unable to find their driver. It took her sever (45 minutes) to locate the driver. She was very apologetic. Said she would def have the car to the drop off in 25 minutes. After waiting another 45 minutes from that point I then had to call and threaten to report the car stolen in order to get my car to it's destination after THREE hours. The dispatch lady was very understanding and assured me that she would call me once the car was dropped at the location (which she did) and said she would have the owner call me. (Which he did.) I have to say that I talked to Mr Irvy, owner of B&D and he was the absolute RUDEST man that I have ever spoke to. He had nothing but excuses after excuses as to why it too THREE hours to deliver my car. Said that he was sorry but I have to understand that things happen. When I asked three hours worth of things happening? I left the location at the EXACT same time as the driver and it did not take me three hours to get from accident site to first stop and from first stop the final destination. He said maybe next time I should use my regular company if I was so dissatisfied and while I was futher expressing my dissatisfication he hung up on me. RUDEST MAN EVER! DO NOT USE THIS HORRIBLE COMPANY! I pray that he never has a child involved in a car accident and have to waive THREE hours for help! read more
