TOP-TIER SERVICE - DEEJAY MILLER IS THE REAL DEAL!…read more I've had several vehicles towed over the years, and I can confidently say Deejay Miller with Hanks Towing & Recovery is hands down the best tow truck driver I've ever worked with--no question about it. From the moment she arrives, you can tell she takes pride in her work. She's professional, dependable, and goes above and beyond every single time to make sure the job is done right. I've used her services multiple times, and every experience has been smooth, on time, and completely stress-free. Her communication is excellent, her response time is on point, and she handles your vehicle with care and respect like it's her own. That kind of service is rare these days. I'll be honest--I was surprised the first time I saw her step out of the truck, because you don't often see women in this field. But after watching her work, it became clear real quick--she's not just good, she's elite. Skilled, confident, and fully in control of her craft. If you're looking for someone reliable, respectful, and truly dedicated, Deejay Miller is the one you want to call. She's earned my trust, and I'll continue doing business with her anytime I need towing services. Keep shining and setting the bar high--your work speaks for itself!

Chuck gave me quality service yesterday. He was there in half the time that I was told to wait. He…read moregave me a concierge ride to a car rental company and took good care of me the whole way. It was a very enjoyable trip and I would request Chuck if I ever needed roadside service again.

I used them through AAA. They were prompt, efficient, and competent, and I was very pleased with…read morethe service.

Amazing I called this morning to have my car towed to me from an hour away Mark was kind quick and…read morerespectful I highly recommend this company very respectful and will answer any questions you have to the best if their abilities

Took in an 01 cherokee with noises in the front end I pre diagnosed as atleast a bad steering gear…read more Bought jeep in PHX drove to visit friend in the Mabank area before heading home to Indiana. Called Tuesday set up Wednesday appointment 8:00am. I told them "I think it has a bad steering gear and maybe some other stuff maybe some linkages or something". They said "alright we'll have to do a diagnostic then still". They do a diagnostic and agree steering gear is bad but nothing else is gonna need an aligment too extra $60 no biggie. I bring them down a new one within an hour of them calling so about 11:00(had ordered some parts in PHX preemptively didn't want to wait). Asked if they thought they'd have it done that day said "maybe well we got lunch yet today". Anyway leave it with them get a call around 4 saying "it won't be today probably 10-11:00 tomorrow". Called at 11:00 next day not ready. Called at 2:00 not ready but they said "it's done as soon as a tech can get it an alignment. I said "so I'll be down at 3:00?". They said "yeah if we can get a tech on it". Anyway I show up slightly after 3:00 it's ready I'm like "cool" still got 14hr of driving still. Pay the $400 and change. Main noise is gone but still has a noticeable noise and sloppiness in front. Also they ripped my floor mat hook out of the carpet. The check sheet of alignment had the same red zone as before but I don't align cars so take that as you will. So anyway I take off and drive to MO. Stop about every 2 to 3hrs on the way. Feeling front wheel bearings and diff cover. First stop diff cover was warm stopped at TSC grabbed 3/8 square drive open it up took a good bit of gear lube and obvious sign rear main seal had failed. Right front bearing seemed warmer than left. Second stop diffs cool other than throwing a little fluid right bearing is hot and left is definitely warm. Continue this next day too get home. Both wheel bearings definitely bad and a bad rear seal on front differential. Summary wouldn't recommend if you're on a time crunch or for a sole opinion on mechanical issues. Price was kinda high too.

Needed a tire repaired and the folks at Burnett got it repaired super quick even though I was a…read morewalk-in without an appointment. They got me up and running in no time. Highly recommended!!!

My vehicle unexpectedly,died, less than two miles from home. I could not even turn on my hazard…read morelights. Thankfully the first person who drove by, was a county Constable. He was unable to jump my battery so I needed a tow. Because I am in Mineola, I called the closest towing company, which was Wyatt's Towing Service. Steve answered the phone, took my information and, in less than 20 minutes, a truck was there. The driver was courteous and efficient. He confirmed that the car could not be jumped and needed a tow. He confirmed the location where it would go, gave me the option of paying him or paying when I met him at the dealership. My vehicle was carefully loaded onto his truck and delivered safely and promptly to the repair shop. The price was fair and the service was excellent. Given the frustration of my situation, I could not have had a better experience.

Had them move a non-running tractor I purchased. They were affordable and timely. Will use again.read more

My A/C went out and the guys at Taylor Automotive got me in and out real quick! Very professional…read moreand answered all my questions. Even gave me a ride to work that day!!! Definitely 5 STARS!!!!

We had a great experience at Taylor Automotiv. Honest pricing, quick service, and excellent…read morecommunication. They didn't try to upsell anything and the work was done right the first tim. Highly recommen!

I am displeased with the services you and your shop performed to say the least for the following…read morereasons: 1. The night when I dropped the jeep off, you stated that you would diagnose the problem with the starter by checking that the jeep was properly grounded. I told you that I already had the device hooked up at autozone to run the standard scan and you said that there are things you can check to diagnose the starting problem beyond that. 2 When I arrived at the shop at noon today, I was in good spirits. You were not ready for me to pick up the jeep. I assume because you had not diagnosed the starter at all at that point. My belief is that you then hurriedly went to the jeep and hooked the same scanner to it that I said I had already used, and that you decided that you would base your entire diagnosis of the problem off of that scan since you did not plan your time properly to do the entire diagnostic process you had described to me the night before. 3 I was in good spirits, until I saw that you added a $60 charge for diagnosing the starting problem when A) you could not duplicate the problem to begin diagnosis and B) you did not perform the detailed check of the grounding and the other modules in question (pcm, chip sensor, ignition switch) as we had discussed Therefore you charged me the full price of your starter diagnostic for simply plugging the device I told you I was not interested in from the beginning and without reproducing the problem OR performing the other diagnostic checks you had outlined 4 when it came time to pay, you were not accommodating regarding the coupon I left at home which was only for a $25 savings and compared your shop to major big box stores regarding your policies for adjusting the cost without the coupon being presented. This all came , after discussing the coupons with you in great detail and asking how they were applied on the phone before scheduling the diagnostic. I also, mentioned during that phone conversation, that the only reason I was coming to you was because of the coupons and the flyer. To make matters worse, you did not offer to allow me to go home and retrieve the coupon, even though I was dropped off with no transportation and it became awkward enough that your female employee ended up offering this, which I politely turned down on principle. 5 when you ran my card, the chip was worn out on it, so you would have to swipe the card to allow it to process. I let you know that the chip was worn out (there are thousands of dollars in that account) and your only response was that I could walk to an ATM I find it fascinating that your motto is "your dealership service and repair alternative" while your shop holds many of the same attributes as a dealership, in the following ways A) a non-conservative approach to repair (i.e. you insist that u-joints (driver side) should be replaced during the upper and lower ball joint repair, even if they aren't worn) B) you talk a lot about the different diagnostics you will perform and then use a handheld scanner and charge me $60 for that, like a dealership C) you compare your policies and method of operation to Walmart when I asked for an adjustment on the cost of the services not performed (or forgot my coupon), which shows me that you prefer operating like a big business, unfriendly, in & out car dealership. D) write long letters to CyA for legal purposes after the diagnostic services After learning these facts about your operation, I am surprised to see such good reviews about your shop online (although there can always be a first negative review). I can only assume that you are overwhelmed with the rich, mechanically challenged demographic from some select parts of Terrell and that you are selling them or up-selling them on parts they don't really need or services that were not fully performed. I assume that they just haven't noticed. This is all very similar to the way the big car dealership departments operate their business.

Stopped by to get an inspection on my car. Keven and the whole crew were friendly and helpful. I…read morehad a couple of issues to take care of, but in less than an hour I was on my way to get my registration. Thanks guy's, I will be back.

.My car was locked in PARK and was unable to release it. I called Wyatt at 830 this morning and…read moretheir truck was at my door at 930 with a smiling helpful gentleman named Chris. I can't thank you enough for your help and super fast arrival considering I'm at least 35 miles from their business. Fair price fast service and a willing hand. Thank you so much.

Great job with my X5M late at night after a pig hit. Kept me updated where they were and when their…read moreexpected arrival time would be.

I pulled in for them to check my air in my tires. And I found out my tire was old cracking. The…read moreowner came out and asked if I would like him too put a better tire on? Well I did not have a way to pay. And he let my husband pay him on his payday. That made me and my kids safer in the vehicle. I'm very thankful he did not make me fill out paperwork and run credit. It was like the good ole days.

I would give it higher stars if I could! These folks are the best…read more My car showed I needed air in my tires yesterday so I filled them all up. Today the light was on again. I was advised by O' Reilly Auto Parts in Wills Point to come here and I am glad I did. When I got there they took me right away, showed me the very small screw that was in the tire and immediately patched it up! I also mentioned I needed my front license plate attached (new to TX-didn't have one before) and she remembered that even before she checked me out. When I originally ordered and bought the plate holder from a Honda dealership in Dallas they were going to charge me over $90 just for the labor on top of the $85 for the part. Airport fixed my tire and put plate holder on for $40!!! I have been to many mechanics over the years and these folks are the nicest most efficient! Highly recommend!