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    Captain Jacks Road Service

    3.4 (5 reviews)
    Open Open 24 hours

    Services - Captain Jacks Road Service

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    3 More Services

    Junk vehicle removal

    Winch-out service

    Vehicle towing

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    Friendly's Roadside Service

    Friendly's Roadside Service

    5.0
    (3 reviews)

    I was parked on the Square in Tyler and my car wouldn't start. Alan with Friendly's tried to jump…read morestart it, but it just wasn't going to start. He tried other things before having to tow my car. He also helped me find a decent mechanic shop to tow the car to be fixed. He called and let me know the progress of the mechanic as they worked on my car. A very friendly, helpful gentleman who I highly recommend and his rates are extremely reasonable.

    My sister was traveling from Houston to Tyler, Tx when she backed up And popped both tires. We call…read moreAllstate to assist with a tow but couldn't find anyone at 3am in the area. Aria the Rep eventually was able to get ahold of Alan who is not a tow, but only does tire changes. Aria (Allstate) rep stated that although Alan isn't a tow but tstated that he would come out and see if there was anything he could do at all. Alan changed one spare tire and double plugged the other ... Let stand abt 30 minutes and then trailed me a bit to get to the closet tire shop. Alan got out of his bed in Tyler, Tx at 5am for the flat rate my insurance covers. Aria asked if he would like to be paid for both tires he declined and said I'm going to go out regardless just to see if I can help. Alan is the EPITOME of AGAPE love .... He was an Angel this night as I was traveling alone. Our family really loves and appreciate you and your family for being Positive Impacts in your Community.. I pray many blessing for you, your family and Company!!

    Burnett Family Tire & Auto Service

    Burnett Family Tire & Auto Service

    4.0
    (19 reviews)

    Update on my review: I am changing my stars to 4 because once the owner was contacted the tire…read morecompany made EVERYTHING BETTER. They fixed any issue we had. We went to Burnetts with people giving us great recommendations. It started off well. Everyone seemed extremely nice.... up until we had an issue. We bought 4 brand new tires from them. When we took our truck nothing was wrong with our tire sensors. When we went to get in our truck after they placed the new tires on, the tire sensors were not working. So after we went inside to tell the guy (we never left the parking lot) he said sometimes that happens all 4 sensors go out at the same time. NOTHING was wrong when the truck went into the shop. Not only that, we had to be the one who said the sensors were not working, not them. So we just paid about $800 for tires and now we are leaving with another $550 bill. That doesn't seem right to me!!! I get it, if we were having a problem with the sensors before, but we weren't! I do not feel the customer service was as great as some people may have received in other reviews. I wish we did! After speaking with several other tire companies and the Chevrolet house, they said this is NOT normal for all 4 to go out at the same time. l'm not okay bringing my vehicle in and leaving with $550 more damage and then the company telling me it's just something I need to deal with and to buy more sensors. Something must have happened when the tires were changed. I will no longer use them, nor will I recommend them, especially since their response to me was "sometimes this happens, you can go buy the sensors and we will put them on for you." No thank you, there shouldn't be anything wrong with them now.... not all 4 tires going out at the same time. Most likely Burnett's pinched the sensors or something like that! I get accidents happen, but they should have owned up to their mistake. They should have better customer service otherwise I would not be writing this. There are ways to fix accidents/mistakes, but Burnett's definitely did not go out of their way to fix the problem that was caused there. And on top of that... here is the best part.... they put three of the right tires on and one wrong tire!!!!

    Had 1 vehicle that should have been given up on way before it was confirmed I should. ​Then told I…read moremust have an oil leak in the next, never found it causing me to need a new engine. They had also replaced the fan motor to the A/C without telling me to replace the circuit as well. So you guessed it, the current was too high and it blew rhe replaced motor for the fan. Never going back.

    Captain Jacks Road Service - towing - Updated July 2026

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