Great service and knowledgeable staff. Jordan, Tobias and Frank always step and go the extra mile…read moreto make sure we are taken care of.

Short but sweet story:…read more -was sold the wrong alternator. Honest mistake on staff's part, worked with me to get the replacement in when I returned to California. -ended up having to pay for the install twice. I shouldn't have to do this because of their error. -District Manager, Dan, and Regional Admin Assistant, James, offer to help if I provide receipts. -I provide receipts, both DM & Admin Assistant ghost me since 11/8/23 after multiple emails + text messages to both employees. I'm not quite following where or why the disconnect is happening. Happy to update my review and rating if someone can fill me in on what's going on.

I like the NAPA here in Creswell pretty well, I do usually find them a bit higher priced than the…read morecut-rate Auto stores but I find their parts to be a bit higher quality and that makes a big difference to me. They are sometimes a little slow but when I finally make it up to the counter they give me just as good a service as they did all those ahead of me and since they are 15 miles closer to me I'm willing to wait my turn. Thanks, Creswell NAPA for being there for me when I need you the most, I will be back!

Today I went into the local NAPA store to purchase a polishing pad for polishing my boat. The price…read morelisted on the tag was $14.99, and the person rang it up for $30.36. I notified the clerk that the price on the tag was considerable less, to which she explained "they've had some price increases, and there use to be a sign on the door". I told her it was very deceiving, and that this was quite the price increase, and she had adjusted the price. Later I had realized that the pad wasn't the right size for my polisher, and wanted to exchange it, and get some polishing compound instead. The listed price on the Mcguires polishing compound $17.99. The gentleman who rang it up this time, rang it up for $41.62. Again I mentioned how this was considerably more that the price tag had stated, to which he had replied "We use to have a sign on the door". I asked the man "would you go grocery shopping at a store that has a sign on the door stating their prices may be considerably more than posted?", To which he was silent. Fortunately this man honored the listed price after tearing off the price tag from the shelf. I don't normally write complaints, but this seems like a very shady business practice to me. Is it normal for NAPA to have sudden price increases that double the price?

friendly, helpful staff. They have a great inventory of in-stock parts. And good pricing. Asp/…read moreParts Authority is becoming a first-call for me! Ben, in Medford

Massive warehouse at wholesale prices I love it!!! Reminds me of this massive auto warehouse in…read moreCarson CA. I definetly plan on comming here again for auto parts!!

I WOULD GIVE THIS ZERO STARS IF POSSIBLE. This is not a safe…read moreplace for women to shop for auto parts. The staff are unprofessional and will give out your information to non-employee friends without consent. Take your business elsewhere.

When my dash engine light came on, it was on Friday afternoon on my way home from work. It was too…read morelate to schedule anything, so on my son's recommendation, I went to Auto Zone for a FREE engine diagnostics test. I just assumed that walking in and making my request for a free engine diagnostics test without any intention of buying anything would be met with a bit of annoyance. My experience was quite the opposite. Justin was extra helpful and even looked up the code for me. I would have assumed it wasn't that major of an issue, but he assured me that I should get it to the repair shop as soon as possible. I followed his good advice, and he was right. Thank you, Justin.

After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

Great employees the took time to explain all the products I purchased and inquired about. They even…read moreexplained the problems I was having with my vehicle. After my bad experiences at Auto Zone it was a fresh breath of air when I went into Napa looking for answers and reliable products. Napa you solved the problems I was having with my vehicle, Thank you. Highly recommend this location.

Gavin was very helpful and professsional and we appreciate the servicce. Thank you Gavin!read more

My employee and I received the worst customer service I've possibly ever seen today from thus auto…read morezone. after the guy was very rude and unprofessional he tried to charge me tondo a battery check and once i left he refused to let me spean ti a manager or even call. Hangingp up everytime i do. Very pour place to do buisness.

I've been going in and out of many O'Reilly auto parts through the years, and find the management…read moreand team members greet and welcome you in a very kind and respectful way. There's a man Kevin Rockwood, who absolutely is one of a kind. This man will roll his sleeves up. Come out and Honestly let you know what your problem is and more times than not He will do his due diligence in a great deal of respect for the customers and do something for them to fix their problem that a mechanic would totally rake them over the Coals for. Thank you Mike for hiring Kevin, a Man who leads by example in helping others, were many others don't have the knowledge, experience, or even common sense of know how to fix people's cars and send them on their merry way, making them in business. What are the most valued customers I call them cheerleaders and private referral people many if not all,who barely limps in with their car not knowing what the heck is going on with it and Kevin of course with all his knowledge comes out roses leaves up gets dirty with love in his heart for everything he does thank you Kevin and thank Mike for your team members who go the extra mile day in and day out.

Caught driving in the rain, my car needed new wiper blades. I told the sales associate the make,…read moremodel, and year of my vehicle, and he directed me to the correct aisle. I chose mid-priced blades. Before I had a chance to pay for them, he already went out to the car and removed the old ones. After I paid, he promptly installed the new ones. I was in and out in less than five minutes. Excellent customer service.

When they were in business that recommended the perfect battery for me. They were always friendly…read moreand helped you find the need item.

Yelp 100 Challenge 57…read more Came in looking for a sunshade. Didn't notice other customers in the store at the time. Two gentlemen were working behind the counter and pointed me towards two types of shades. The shades weren't as thick as I was seeking and since the employees didn't offer assistance, I left. Store was clean and shelves were orderly however, would be wise to offer better customer service. Parking is available out front even during the current construction.