At first Chaquitta's communication was timely and pretty good, she said all of the right things. She agreed to come the morning of Christmas Eve. She asked for deposit which is rare in this field, but I agreed to pay her $50 deposit due to the holiday and short notice.
Unfortunately, that is all that is good to report, the rest is really bad.
Chaquitta canceled due to "car troubles" at 8:05am on Christmas Eve. After going back and forth, she agreed to come around 2:00 that afternoon. 15 minutes before she arrived, she asked me if she should bring a vacuum or a steamer. And I said, "I don't know but we have carpet, tiles and cement floors." Without a response, she showed up with her cleaning supplies solo, and no vacuum or mop. I was really clear when I set up the appointment that I wanted a two-person crew, which she had agreed to, and when I asked where her crew mate was, she replied that he was "watching the car (that had broken down)".
She started out by vacuuming our MB with my little stick vacuum that was not really appropriate for what we needed done. In all my years of hiring cleaners, no one starts with vacuuming first.
After about 15 minutes, she reported that "she was going to get her vacuum and mop and now that she'd seen the house she knew what she needed."
She called an Uber an was out of here lickety-split, never to be seen again! Not only did she not return to finish the job, but she also stopped responding to my texts and has not given me a refund for the deposit yet either.
When I went to Freshbooks to view the invoice that showed my deposit, it had been deleted from the system. So clearly she has no intention of returning the $50 deposit and clearly she needs it more than I do!
Stay away from B&P Cleaning, they have some really shady business practices and are far from professional. read more