I posted this on Google as well (and went much more in detail), but would like to share my personal…read moreexperience of a renovation from Mendr. Starting on day 1, a subcontracted demo crew arrived along with Marcus from your team. They accidentally nicked a knob and tube wire along with 2 pipes. We did not know at the time, and noone from your team told us even though I have video proof they knew earlier that morning. We later found out when OUR plumber came to check on the pipes and noticed the mistakes and pointed it out to all workers present at that time. Knowing these pipes were nicked, they closed the floor anyway with the active leak inside. Following installation of the toilet and shower head, when I went to use the toilet, water came spewing through my ceiling downstairs- The team refused to acknowledge responsibility, initially stating it was the radiator regardless of my insisting. Upon locating the leak was actually in a drain pipe, they then said it was the subcontractors fault for nicking the pipe, completely ignoring the fact that if it wasn't enclosed under flooring, this would not have been an issue.
Along with this issue, I had multiple concerns with professionalism and communication throughout. I was never told who would be coming on what day, and I encountered about 6 different workers in the time Mendr worked on my house. I was told Marcus would be my project lead, and he was only present the first 2 days. When we would relay a message to one worker, they would not relay it to the others, which lead to huge gaps in communication. We would ask for things to be done a certain way, and the team would ignore and do it the way "they always do it", even when resulting in poor installation of the sister beams, flooring, and cutting into my stack pipe for the exhaust fan. Your team did not put any tarps down unless we asked them to and even then, did not fix them when they would rip. There were multiple discussions regarding safety issues I caught on camera as well that your team still tries to pawn onto the subcontractors I didn't even know were coming.
The absolute worst part about this team regardless of all the issues I encountered in my home is that your team still refuses to be held accountable, and does not seem sympathetic in the least for any of the damage caused in my home. I have photo and video proof as well as multiple other professionals who stated the work your team provided may as well be illegal with the lack of safety concern and poorly following ANY coding guidelines. Even with all of this, Kyle, you still try to deny claims and report the subcontractors did it- completely ignoring ANY of your teams responsibility in this matter. Do better, Do not rip people off if you can not handle the project. We deserve our down payment back, none of the work you performed was actually usable! You are only as professional as ALL of your employees and it has been made clear you do not send the same employees for all of your jobs.