1 STAR -- Management showed zero compassion or common sense
This is specifically about MANAGEMENT, not the tow truck driver.
A friend was receiving a medically necessary in-home infusion when her visiting nurse's vehicle was hooked for towing.
Yes, the nurse was parked somewhere she technically should not have been. There were no available spaces near the home, and the alternative parking is roughly 700-1,000+ feet away depending on availability. For a visiting nurse carrying medications, sterile supplies, infusion equipment, and emergency supplies into a patient's home, that is a significant distance.
This wasn't someone parking illegally because she didn't feel like walking. She was there providing medical care. She was not parked in front of anyone's driveway, not in front of a hydrant, not in a fire zone. Just not in a HOA spot as there were none.
While the nurse was actively administering the infusion -- gloves on, medication open, needles placed, and the patient in the middle of being connected -- B&C hooked up her vehicle.
The nurse explained the situation and asked for a few minutes to safely finish what she was doing. The driver understood and was willing to wait. He showed compassion and common sense, knowing this was not just someone not following the rules
Then his supervisor called and told him he had already been at the location too long and needed to leave.
That is where my problem with this company begins.
Management was made aware that this was a healthcare professional in the middle of actively treating a medically vulnerable patient. They knew the driver was willing to wait a few minutes. Instead of allowing him to use basic human judgment, management pressured him to move the vehicle.
The Police ultimately had to become involved -- not because we wanted the driver in trouble, which we made known, but because he was being put in the position of either towing a nurse's vehicle during active patient care or potentially getting in trouble with his employer for showing compassion.
Despite everything, the nurse still had to pay a $125 drop fee. Which is absolutely absurd and disgusting
And that says everything I need to know about this company's management, rude, full of themselves, and no human decency.
What would have happened if nobody noticed the vehicle being towed? What if the nurse needed to run outside for additional medication, rescue medication, sterile supplies, or emergency equipment and discovered her vehicle was gone?
There are situations where human judgment needs to matter more than collecting a fee.
The driver showed humanity. Management chose the money.
If you are an HOA, apartment complex, business, or property manager considering hiring B&C Services Towing & Hauling to patrol your property, I would seriously consider whether this is the type of judgment you want exercised while representing your community.
A towing company isn't just removing vehicles. Their actions reflect on the communities and businesses that hire them.
Based on how management handled this situation, I would never recommend this company. read more
