We had the worst experience with this company in the summer of 2024. Hired them to install a new walkway and a stone platform at the side door. we had nothing but problems with them, including putting the deposit down for the work.
no drawings were done, and the owner Bill showed me pictures on his website of work he supposedly had done, and would do similar at my home. After having to correct everything they did because of their poor communication skills, we ended up with something not even close to what they have on their website. When we expressed concern, the owner said they weren't masons and couldn't be expected to do the job we wanted.
His crew even allowed a teenager to do the brick work, and our ring cameras, which recorded everything, show him slapping stuff together. No spacers were used and the lines were not straight. It was the worst work I have ever seen.
They dumped out the concrete buckets into my gardens which I then had to dig out. they promised multiple times to come back and finish filling in the spots they missed with polymeric sand (we have actual holes in our front landing) and they never did. the sand joints are now failing less than a year later, and they are cracking because they are not solid. One of the slabs in the top platform cracked a week after installation.
Their quote was not honest and when we made adjustments to the side entry because if the cost, they ended up adjusting other places so it was just as expensive. my itemized bill shows I was billed for over 100 cobblestones, when they only installed 25. The original quote had them removing some of the siding to flash it properly against the new landing, then they decided they couldn't do it. They were supposed to notch out part of the top platform for the downspout to fit through, and they decided not to do that. Even his employee Timmy is on the ring camera saying how stupid it looked, and questioning why he was taking short cuts.
I made adjustments to the plan based on how badly everything looked, which I paid for. Any changes I made I had no problem paying for. they had to do a lot of things over because they did such a poor job. I'm sure they lost money on us, but they committed to doing a job they weren't capable of executing correctly. They even laid the pavers down oriented incorrectly which they then had to redo.
I would stay as far away from this company as possible. I've tried calling and emailing to give them the chance to make it right, and over the fall they kept saying they would come by, but never did. Now I can't get in touch with anyone, so we will have to hire someone else to fix the poor job they did.
I do not often leave reviews but had to, hoping to spare someone else the same grief. I have pictures of everything and documented everything, including video of their work. Happy to show anyone who would like to see the quality of their work the pictures. read more