I'm very disappointed in the process and how things have unfolded with this business.
They were quick to respond with a quote but fell flat when it came to the integrity and promised appointment time. My appointment was scheduled in advance on January 31st. They sent a quote I had to sign with their scope of work and I was pleased with how smoothly it was going until the day of service.
I had requested the day off to ensure I was there in case the person had questions or concerns for me. I was led to disappointment the morning of my appointment which was scheduled for 11 am, on 02/08. First, they sent a confirmation that my appointment was going to go through, then I received a voicemail saying that "I may have to reschedule." It gets worse because I tried calling their office and texted them and they didn't answer. I felt like I was being ignored. I then went back on Yelp to see if they would answer me there and they did. I asked if they would still be able to come out because I would be at home all day and that I didn't mind if my appointment had to be pushed back until the end of the day as long as they can make it. The person (Ray or the owner) said that they would be able to make it and that they would update me with time. It was 5:41 pm as I typed this and still no word. I had to be the one to reach out to find out if they were still coming. No one ever reached back to me.
I called their office 02/09 and a woman answered and she sounded surprised that I called back after being burned with my first appointment. Her words, "you are the person that needed the ceiling fan work." She was polite and did apologize. However, I asked if I can be rescheduled and she said their next spot was 3 pm on Thursday 02/10. I accepted and gave them another shot. Not once did I receive a confirmation for my rescheduled appointment. At this point, I began to feel like they weren't taking this seriously. I felt at that moment that as a customer my request wasn't of any value to them.
02/10 - I didn't hold my breath for them to show because of the lack of communication. I actually became hesitant to even try and contact them because I knew in the back of my mind that they weren't going to show. On 02/08 I started questioning their integrity and started digging a bit deeper into who they were. I discovered that they have burned (aka stood up) multiple people and then completely ignored them here on Yelp and Google. I also learned that they may not even be licensed. I was shocked to see that the owner replied to their customers with "dude" which is so unprofessional. As I type this, 10:19 pm, another customer posted on Yelp, Jason L. that they also got burned with their appointment. Read his review to understand our frustrations with this business.
Overall, if you made it this far I was very polite and understanding throughout the situation but I'm frustrated because I took a second day off from work and used up my final personal days so that I can be here for them to do the work. I knew they were going to ignore me and flake out like they did the other customers. On 02/09, I decided to book another electrician as a backup and they were very responsive and actually spoke to me over the phone rather than a receptionist who may or may not be good at scheduling. I'm glad I booked a backup but I wish I did more research into this Brother and Brothers business to avoid taking days off where they didn't fulfill their request for the work.
My recommendation is that you go with this business as a last resort or pay a little extra for honest workers out there. I was skeptical because of how limited their reviews were. However, I felt like I was placed on the back burner and tossed aside with no explanation other than, "he's still on another job." I get that you have to finish other jobs but communication is very key with customers. If you can't fulfill that and just ignore us, then how do you expect other people to trust your business and the work you do. I'm very displeased with my service and write this review as a warning to proceed with caution. It seems they have issues with their calendars and then just drop communication when they no longer feel like servicing you. If you do go with them, you should seek to ensure the integrity of their work. The amount of people they have flaked on is quite alarming and they lack the ability to communicate effectively with their customers.
Their lack of integrity is based on my experience and if you have to book another person while hoping this person shows at the same time really goes to show that they may not be reliable. I'm officially booked with another electrician and I got my fingers crossed that they show up for you should you decide to go with them. Best of luck! read more