I went in for a remote start installation purchased the Groupon back in November but the earliest appointment was in January. No complaints there I understand we have to be a bit more patient. I live 45 minutes away but I'm familiar with the area so decided to go through with it. The woman I made the appointment with was so sweet and accommodating fast forward to my appointment. I got in around 9 when I walked in the gentleman behind the counter was working on a task but he didn't greet me initially and when he did it was extremely dry as if me being there was an annoyance. He looks me up in the system and says I need your keys we'll call you when it's done. I asked for an estimate because like I said I don't live close, and it's drop off only. When I called the woman on the phone said it would be about 3 hours so in my mind that's what I had planned for and just wanted to clarify in case it was a busier than expected. The gentleman responds "it will be before 5 that's all I can tell you" no explanation of what was being done, workload, I potential upcharges or anything. He basically was like leave with his unwelcoming demeanor. After 3 hours I called and got no answer. But a call came in a few minutes later. He showed me how to use it sent me on my way as I was headed home I realized I didn't have any paperwork sent 3 emails and called twice. So if anything goes wrong I don't even know what or how to fix it. Go at your own risk.
And before anyone questions why I didn't say anything in the moment, its because I didn't have the chance to. The work is solid so I don't discredit there, the customer service needs work read more