I would highly recommend Familia Automotive and owner Klent along with his staff, especially Tim,…read morefor their honesty, patience, and excellent customer service.
I have a 2000 Montero Sport, and as anyone with an older vehicle knows, repairs can sometimes come with a few humps and bumps along the way. Klent was very transparent throughout the entire process and even showed me videos explaining the issue with my fuel sending unit/gas gauge problem, which was causing my gas light to come on even when the tank wasn't empty. The part took a little time to order, but he stayed patient and kept me informed every step of the way.
What stood out most to me was the honesty and integrity. When my horn stopped working, Klent initially believed I needed a new horn, but after speaking further with Tim, he realized it was only the relay. Instead of charging me for unnecessary repairs, he immediately corrected it, located the relay locally through O'Reilly, and had Tim install it the very same day. My horn now works perfectly, and I truly appreciated that level of honesty and efficiency.
Another thoughtful gesture was when Klent noticed the attachment for my gas cap had broken off. As a courtesy, he replaced it so I would no longer risk losing the gas cap. Small acts like that truly matter.
Overall, I received a tune-up, spark plugs, oil change, diagnostics, and several repairs, and I left feeling valued as a customer. The atmosphere was always warm, welcoming, and respectful.
Thank you, Klent and Tim, for taking such good care of my Montero Sport. I truly appreciate your professionalism and kindness, and I look forward to returning for future maintenance and oil changes.
Jamaca'