amazing customer service, go to this shop if you want an enjoyable and transparent experience. This team is awesome! Have an issue? They resolve them effortlessly. I got a new set of tires and an oil change for my Subaru WRX; they knocked it out of the park down to the specific tires that met my driving needs. read more

If I could give this place zero stars, I would do so. We simply walked in looking for parts, not realizing that the store next-door was closed. And the nasty person behind the counter had to tell us multiple times "it's been closed for i years" as if emphasizing "years" to make us feel stupid was a necessary piece of information. I guess people find all kinds of demeaning ways to make themselves feel superior. I tried to make small talk with her and she just kept repeating her smart ass comments. No customer service! Stay away! read more

I should also have listened to the reviews... I booked an appointment online, only to receive a call several hours later that I was required to drop my car off, as opposed to waiting in the lobby for my vehicle. When I inquired as to why, the manager (Allison) informed me that they were double booked due to their tire sale and literally would not let me wait for the vehicle. Furthermore she said that she'd be able to get me in after a WEEK and that even then they still would not service the vehicle at the actual appointment time. This was surprising and very disappointing, since I had an appointment. They wanted to talk about "options" but none of these options involved servicing the vehicle in a timely manner at the appointment time I had or would book. Such a bad sign and honestly probably indicative of the service, repair, and overall experiences. STAY AWAY - not reliable for something as simples as setting an appointment, so I can't imagine the quality of service I would have experienced. read more

I just stopped by here as I'm an hour or so out of town and my car started acting funky. I walked in and the gentleman working the front desk was absolutely one of the nicest people I have ever met. He was respectful, explained every step that he was going to take and was more than willing to check out my car even though they're hours behind just to make sure I was okay! I wish I got his name, but you'll know if you meet him because he calls you miss or sir, and is polite as can be! Thank you so much! read more

Fast service and installation. I had spoken to Michael who placed my battery on hold since I was in the hospital.

My rental car had a tire that was losing pressure. I coordinated with Hertz to have a repair done with the Lodi Pep Boys. Michael attended to my problem immediately and after inspecting the tire he determined it needed to be replaced. He was able to locate the exact tire I needed and get the change done, all within about 45 minutes. I truly appreciated how friendly, reassuring and professional he was when explaining the process to me as we went along, all while seamlessly coordinating with Hertz and the requirements of their voucher. While I was waiting for the tire change, I overhead Micheal on the phone speaking with other customers, updating them about their car repairs and other issues. He was equally as courteous and caring with them. I couldn't have asked for a better place to have my car taken care of. I was soon on the road, stress free and back to my vacation plans. Thank you, Michael and your dedicated crew. read more

In my few visits here for tires, brakes, rotations there was always a lack of enthusiasm. Prices were okay. Time was fine. But I did need more suspension work they said could not be done. Not we can't do it just it can't be done. I don't feel that they're interested in anything more than getting the most money for the least work. read more

I had the pleasure of working with this Pep Boys as my mother had some charging issues with her car. I'm in Southern California and had to do my best to help my elderly mother remote. We had her car towed in and come to find out that that the battery did work, alternator and the starter were okay and that my mother needed to take the battery back to Les Schwab to replace or to recharge. Either way, Michael (I believe this was the Assistant Manager's name) was extremely helpful and made sure to contact me prior to and after the appointment, even helping my mother with her GPS on to her next stop. They went above and beyond, even though she didn't spend any money with Pep Boys, they treated her as if she did. Great personnel at this location! read more

Great Service. We purchased 4 new tires and they were installed . Perfect timing. Thank you

Pep boys has been a shop I go to on the regular. I have been there to fix my tire on both of my vehicles. They have always had great quality customer service and great value for the service they offer. I have also had oil changes, batteries replaced and tires repaired. They continue to be my go to when it comes to get my car serviced. read more

Listen to the bad reviews! We should have. We made an appointment online like others stated, we rearranged our whole day, drove an hour to the location, when we arrived we gave them the name and info. As soon as they noticed that we were an "online" appointment the "manager" immediately said we'd have to leave it or wait all day and that they can't get to it because they were double booked, she's short handed, yadda yadda....she was extremely unprofessional and had no desire to resolve any issue and frankly did not give a s@#& about customer service, approach, etc. As a business owner I have no idea why anyone would make this person a manager unless you want to continuously lose business. My suggestion is get her some classes/training so she can be a better asset being that there are several other complaints on her here..... We took our business somewhere else in town and had a wonderful experience with classy, professional, good service. read more

Why Pep Boys is terrible... The A/C in my car went out. I looked online Friday night, found Pep Boys, and scheduled an appointment to have them work on it at 10am Saturday. I arrived about 8:30am Saturday. They welcome me in and ask how they can help. I tell them who I am and that I have a 10am appointment, but needed to leave my car early. They immediately tell me they can't get to it today, maybe in a few days...which they said was Thursday! I could leave my car but I can't bring it back later when they are ready. Either I leave it with them or I could kick rocks (my words lol). The car must be left with them so they can get to it when they can but no guarantees, maybe look at it Sunday or Monday but not work on it until at least Thursday...5 days after my appointment. Of course I left thinking again they are terrible and it's why I only choose to have them work on my vehicle when I feel stuck since I can walk there. They could have at least called me when they opened...they knew they couldn't work on my car as soon as I told them about my appointment, so they already knew. They could have allowed me to bring it back when they are available, not leave it with them for days without another vehicle and without knowing how long they'd have it. So, I took my car to Midas at 9am. They immediately took it in, gave me a price but said they'd check if there was anything else wrong and call if there was. I knew there would be because I smelled a burning smell a day earlier. They called to explain what definitely was the problem and what else could be damaged, what the prices would be, sent me pictures, I authorized the repairs, they called me back to tell me the second part wasn't damaged and they were done. Saved me $500 from what the cost would have been if everything was damaged. Picked my car up at 11:30am, 2.5 hours from start to pickup. Fixed. This isn't about the 2 companies and who is better or who is busier...it's about customer service. Midas provided it every step of the way, Pep Boys didn't appear to give a crap. Bet you can guess that I won't be going back to Pep Boys. Also, if they try to claim anything other than the truth I just told you, I will post all the receipts...appointment, cancelation, Uber ride canceled, time I got to Midas, Uber ride, time Midas called to update me, pictures they sent, time they called again, and time of pickup. Have a wonderful day and try a company other than Pep Boys...I mean this isn't a promotion for Midas after all . I don't care if you use Midas, I just care if you're foolish enough to use Pep Boys. read more

We purchased a set of tires from Pep Boys because we thought it would be the best value but we were wrong. We also paid extra for free flat repairs. Well, we got a flat and I went in the next day (taking a day off work) to get it fixed and they didn't have time to fox it. I would have to drop it off and hope they could find the time to fix it. Every other tire place I have dealt with would take care of it asap. I will never buy another tire from them. I will also tell everyone how bad the service is. I ended up taking it to another tire store just to get a flat fixed and had to pay. I only gave them one star because I could not leave a zero star review. read more

Myself and since we're driving up to Sacramento and we got a flat tire. Pep Boys was really helpful in trying to get as quickly back on the road. They hate us for 45 minutes but were able to get it done in less than 30 minutes. The staff was very friendly and hospitable to our needs in urgency into the matter. I would recommend this store to others that are traveling along. That was our's customer service representative and she really helped us. We called ahead of time to ensure that we were able to get a tire for the car that we had rented. She was able to contact enterprise and get everything straightened out before arrival at the store. This was really grateful and appreciate it to us in a time sensitive matter. read more

Pep Boys - This is the front of the Pep Boys store that really helped us in a time of need - Auto Repair Near Me - Lodi, California

The customer service that Katrina, Scott , & Hueh gave me were excellent. They were very helpful and knowledge. Katrina went above & beyond to help me! She definitely knew her stuff alongside with her team. Way better store than the one on March lane in Stockton! Oh and they are definitely fun to hang around with haha read more

Pep Boys - Auto Repair Near Me - Lodi, California

After going to Sanborn for years getting service done on my car every time I left there I was disappointed in the service. Today I thought I would try the Lodi Pep Boys for oil change and tire rotation. From the time I walked in to the time I left Allison the advisor was great, excellent customer service, knew her car business . She explained everything didn't try to sell me anything unnecessary. The tec was great. I was in and out in a reasonable amount of time. I will definitely be back at the Lodi Pep Boys. Very happy with the service read more

Unfortunately, I have a flat on my Enterprise rental late last night. Enterprise advised me to take it to Pep Boys in Lodi as they are contracted so I wont need to pay. Great! I thought. I get here at 8:10am. " do you have an appointment?" No, I have a flat on my rental and was told to come here. She said, "no appointment, it will take hours." I said, "for a tire patch?!?! Are you serious???", "yes I have 3 guys and 3 cars already". Ok wheres the common sense here? At Les Scchwab, even AAA mechanic shop, its not just first in/first out; its also logic... get the small, quick things done. Literally, keep your Enterprise contract.. get the small things done and out. Work smarter and not harder. She asked if I had called Enterprise for a swap... duh. They have 30 reservations today and only 15 cars... I checked all my resources before wasting my time here. Last time I was at Pep Boys was 2004... theres a reason I never bring my vehicles here. It definitely did not improve and Im surprised they are still in business. Now I wish I would have paid Les Schwab $25 to get it fixed myself. Unreal. Would never recommend this shop for anything. In 2004 it is brakes. This time a patch. Really. Get your act together. read more

My battery tested bad at the dealership. I made an appointment with the Lodi store which is not the store I purchased from. They gave me a call and made sure everything was ready for my arrival. At my appointment Megan promptly got a technician working on my car and got it replaced under warranty. Good experience. read more

Extremely rude women in tire dept do not go there avoid at all costs ..go to Torres tires half the price and amazing customer service

This is my second review. My first review was in 2013 and was 1-Star. This review is unfortunately going to be repeated. Last night, I went online to place an order and schedule an installation appointment. I entered the make, model, year, and engine and ordered the vehicle specific parts. I then scheduled a 1:00pm appointment and paid online. I received the customary emails thanking me for my order and confirming my appointment. Today, I walked into Pep Boys at 12:45 and informed them that I had an appointment. I provide name and vehicle info and was told that I was not in the system. The service advisor turned the screen and I pointed out my name and vehicle quickly. It was clearly marked "web" because it was made online. He then sighed and told me they prefer appointments to be made in person or by phone. Then said, "we're really booked up. We'll try to get to it." The service should have taken only about 30-45 minutes. If I wasn't lazy, I could have easily done it at home, but installation was free and I like my hands clean. After a little over an hour waiting, I was called up and informed that one of the products I ordered did not fit my vehicle. I explained that their website was very clear that the products I ordered were for my specific vehicle. The service advisor told me that their website is always messed up and he is always telling customers to come in or call when making purchases. Said he never recommends their website. After a few minutes, they get the right product and get started. About 15 minutes later, they called me back up to inform me that the same thing happened with the other product I purchased. As I type this, I am now 2 hours into a 45 minutes service. I go online to their chat function. It shows "store inquiry-complaint" so I click it and start a chat with "Amanda". She asks how she can help me. I start to explain the nature of my complaint. A couple lines in, she cuts me off and tells me to call another number and asks if she can be of further service. Evidently complaint in their chat selection does not actually mean that you can complain. I have ordered numerous auto parts over the years from various online sources and have never had this issue. Second time pep boys had failed miserably. I'm not sure I have the patience to go for a third strike. This is, yet again, an overall failure in customer service online, in store, and through their online complaint function. So, thank you Yelp for providing a meaningful platform to be heard. Just paid... 2 hours and 45 minutes total time. read more

Excellent customer service & very helpful. They got us in, repaired our flat & got us quickly back on the road again! Ritch even reloaded our luggage into our trunk! Can't thank you enough for today :) Several years ago now... I found review in my drafts tab! read more

I ended up here with a blown tire at 730 at night! I always go to pep boys so when I pulled off freeway and there was one right here I felt so lucky! But knowing my tires were special size and would have to be ordered , my heart sank when they showed me my tire was split all along the inside rim and a 2nd was about to go! No repair possible and they didn't have my exact tire size . But even after closing , Richard , Zane and Francisco and kim all stayed to help me make sure I could find a way home! They were so nice to me knowing I was stressed out! they were calling everywhere to get me tires . Eventually they found 2 that fit my car and even gave me a coupon knowing I wasn't expecting to replace 2 tires! They were fast putting them on too! Thank you pep boys in lodi! Now I can make it home to sac safely! read more

Pep Boys - Had to replace 2! Tires were really bad ! Thank goodness they were right here. Thanks pep boys ! Saved my day! - Auto Repair Near Me - Lodi, California

Today, I stopped by to get a tire gauge since the "low tire pressure" light came on. Everyone was very helpful! My son learned how to check the tire pressure from Jesse & the lady at the front desk gave him a little toy car. All I wanted was to buy a few supplies but they made sure we were taken care of. The holidays are coming up and this was his first present :) Last year when we first moved to Lodi, friends & family had good recommendations for the best places to go for what we needed. Everyone told me to stay away from Pep Boys because of the terrible customer service. Maybe the toxic management or something else has changed. I think the people of Lodi should give Pep Boys a second chance. read more

Needed a catalytic converter to smog my car couldn't find one anywhere for under 500 they had one special ordered from New York for me for $224 bucks!! Manager was extremely nice and part worked perfect exactly what I needed for less then half the price of anywhere else!! Thank you! read more

The other day I had an emergency I had a tire that was getting ready to go out on me and I need a new front tire so I stopped in to Pep Boys it was kind a late but the guy said be about two hours so I told him that me and my sons are going to go across the street get some to eat will be back because me right after we order our food this is not gonna be able to get to it doesn't have time was a total waste of my time and then I had to go find somewhere else to get it done read more

I don't understand how every time we come here, something is wrong. Last time they put on the wrong windshield wipers. Then yesterday, I asked them twice not to rotate our tires because it was already done and they still did it anyway. It's really not that hard to make a note. read more

I received a great value on my 4 new tires and had my suspension done as well. I worked with Francisco who made me feel like I was the most important person. They did it fast and did it perfectly too! I was so happy I ordered the same treatment for my 2nd car 2 days later and got exactly the same experience. Highly recommend! read more

Amazing attention to detail and commitment to quality workmanship. Shout out to Allison!!! Definitely an asset to any business.

The crew here at this location are amazing. Always does a fast, excellent job. The manager Megan always welcomes me and you can tell she runs a great store because all her employees always seem happy. In retail that is hard to pull off so that tells me alot. For sure my place for any of my car needs. Keep up the good work! read more

this by far is the worse pepboys i have ever been too. I have been a customer for almost 20 yrs and moved to a different location. the lodi one is the closest one i have. i read the reviews before going here and should have just believed it. i brought two of my cars to have an oil change. they said there was no wait so thats a good sign. then for some reason they couldnt pull my previous info. they said their systems are not linked which i believe is a lie. i have been to the downey, norwalk,, paramount ones and they all just needed my number to access everything. 2nd i bought the lifetime tire allignment at the downey location. i called and asked herb the manager there if it will work in a different location. and asked when i bought it too. said it should be fine. the manager said at lodi that she cant since its not on the system and would need the order number or receipt. i said fine ill call the downey location. when i was gonna dial up the downey one she then stopped me because they said they actually didnt have the technician to do it? like why tell me now when im getting the info. she said they are gone for the weekend. well its wednesday and its not the weekend. thats a lie again. so i said fine just do the oil change for both cars and tire rotation. 20 mins after i got a call and was told they cant do the honda because of the oil being low or what. i said fine just do the mitsubishi. then they said they need the lock bolts for the mitsu for the tires and said they are inside the glove compartment. i went back after 20 mins and when picking up the car they didnt rotate the tires. they told me it was the wrong bolt. and im like thats the original one that all my services from pepboys used how can it not work. i checked it and now its the wrong bolt. so they stole the lock bolt i have to have an excuse to not have my tires done. this place is a scam and should be reported. i would call corporate and just have my lifetime alignment refunded since this location wont even do it. also i brought my honda to oilstop by chevron. they had no problem doing the oilchange at all. that place was way better than this one. read more

Pep Boys - this is the lockbolt they replaced with a different one so they cant do my tires - Auto Repair Near Me - Lodi, California

Katrina is amazing!!! I live in LA and will Only come to see her, she always gives great customer service to my family and I! Thank you Katrina for always helping my experience be better then good.... read more

Made a reservation, they then called me 30 minutes before the reservation saying they can't hold that time. Planned my morning around this, I'm a busy guy with a family, this was a huge inconvenience. Jiffy Lube, here I come read more

They require you to have masks, but don't provide them. I saw a man come in that fought for our country and was forced to pay $10 for a pack of masks, just to be able to enter the store. To add to that, the employees weren't even wearing their masks correctly. Pep boys is huge. Social distancing is very easy to do here. The fact that they require masks and then have a pack of them for $10 right in the front is absolutely a rip off in my opinion. Not to mention I've been waiting 2 hours for 4 new tires to be put on AND I HAD AN APPOINTMENT. read more

Making an appointment here is a waist of time. First time I bought 4 new tires. Dropped it off at 10 am. Went back after work at 5pm and had to wait another 45 min. The manager was very apologetic. Came back for brakes appt at 11:00am. and specifically told them I needed by 2. Not ready. Another hour. I won't be back. Both times I had places I had to be and didn't make it. read more

Had my oil change there at Pepboys in Lodi very reasonably priced excellent job very quick service Megan and the other folks at the counter were very friendly and helpful! read more

There is no point of having appointment when you still have to wait over an hour before they even touch your car. Also, they are not very organized and seemed like they all didn't know how to communicate. Next time I will just go ahead and go next door to jiffy lube. read more

Came in this morning to get a rotation and balance. Have a slow leak one tire. And an oil change. Katrina her crew, Scott and Rue, really good people, and they are much appreciated for their effort to get me back on the road. Rue actually caught a potential problem with the coolant system. We were able to order the parts, and schedule an install for next week...thanks Rue!...I dig being able to make an appointment online, and rolling on in for the service on my schedule...digging Lodi PepBoys... read more

My car was idling rough and I was in the drive thru at Starbucks on Kettleman. I drove down the street and Pep Boys was the closest place. I had prior bad experiences with the old manager so I was leery to stop in but I did. I found out there are new managers who really know what they were talking about and they got me in and out AND solved my problem. I swore I would never come back but Thank you Megan and your team for making me a loyal customer of Pep Boys again!! read more

Took in my 2009 Mercedes Benz for an oil change I typically take my vehicle to the dealer. This time around I didn't do to the dealer being booked until next week. Took them 2 hours to do my oil change. I commute to work 45 min to an HR depending on traffic. Well I hopped on the freeway literally not long after I had by passers honking at me , flashing their lights pointing at my car not thinking anything of it. I arrived to work. As I was leaving to go to lunch my car had leaked all the oil out my car it was dry I was driving my car with no oil in my car for almost an HR. What type of service is this. I could of blown out my engine. I will definitely will never go to you or any at that to do business and I will definitely being telling friends and family. I'm not done I will be returning tomorrow get my money back and calling corprate. read more

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I made an appointment online beforehand for 4:30pm I got to my appointment about 20 minutes early. Was told there was a 40 minute wait due to cars ahead of me ... At 5:30 I ask how much longer would I have to wait. At this time I'm told they are getting my car now and I'd have to wait an additional 45 minutes!! Extremely annoyed Don't bother making an appointment because you will be wasting a few hours waiting around anyway!!!!! read more