Excellent customer service. I was helped out by Josh the manager and he was nothing short of spectacular.. I had to come in to get an oil change to a Nissan dealership service department was closed on Saturday, and the Jiffy Lube crew was more than happy to help me out. read more

They were great. Got oil changed, filters changed and rotated tires in just minutes. I totally recommend - friendly informative staff too

Customer service is amazing, Gary, Tony, Anthony is very knowledgeable and treat consumers with upmost respect! Thank You, Jiffy Lube!

I went for oil change at 8:25 am on a tuesday (1/21/25) Mgr said there were 3 cars (oil changes) in front of me and thrre were 3 employees on duty. They left the car in front of me sit waiting for a lug nut from auto zone who would not deliver it in any time frame. So the mgr left the car set. After the owner asked mrg about car, sge said hust get me out of here. I was next and oul change completed 1 hour and 30 minutes after my arrival. Mgr never informed us of anything. Need a new manager!! read more

Tried to get in early to beat the rush (everyone had the same idea). Ashley was super sweet and worked quickly to help get the room full of customers out . Thanks again. read more

Got there a little over 11am, there were 3-4 cars in front. One of their "expert" team members told me it's going to be at least 40 mins wait. I have been sitting here waiting for almost 2 hours (it's now 1:01pm) and I'm not sure how much longer I'm going to wait for the job to complete. Incompetent employees. read more

I used to go here a lot. Then the service went down and I stopped going. It's probably been 3 or 4 years since I was there. I decided to give them another chance today. The kid that helped me was amazing. I told him it had been awhile, so he set out to win back my business. He vacuumed the floors of my car himself. I don't think the carpet has ever been that clean! I wish I would have paid better attention to his name so I could let corporate know what a Jewel they have. He definitely needs to be promoted, or at the very least, he needs a raise! read more

This evening I took my vehicle for an oil change at Jiffy Lube on Hammer Lane. Outstanding work and attention to detail. Special thanks to Moises for going above and beyond to provide exceptional service. read more

I came here to get my "oil change required" thing reset as well as my coolant replaced and the super nice guy who had half his hair in a ponytail thru his hat and the rest down (like eren) wears a black face mask literally had me in n out in like five minutes and did I mention he was so nice so impressed with the service. Actually the blonde lady who works in the morning was so kind, helpful, and informative as well. read more

Impressed by the neatness and professional conduct of the crew. Well kept shop, neat and clean. Left car for service and went to breakfast. Came back to a completed service, well explained point by point on the screen. Wouldn't hesitate to send a lady here for her car servicing. read more

During an oil change the attendant showed me two old raggity air filters and asked if I'd be interested in having them replaced, which I declined. I can change air filters myself. When I arrived home and went to replace my air filters, both were in great condition and did not resemble what they showed me in the lobby. While I sat and waited, more than 1/2 of the customers were upgraded to "new filters" and the "topping of their anti freeze." What a scam! Finally, they claim to clean your windows, which they may do for those that they sucker into replacing their filters, but mine were as dusty as when I arrived. If anything, they looked worse, because it was clear that someone just dusted the dirty off of each window with their dry hands. read more

I've been servicing my cars at Jiffy Lube for years. & at every location, they always deliver exceptional customer service! Upon arriving, I was greeted and escorted to the lobby to be checked in. There was a lot of customers ahead of me but thank goodness their cars were finishing up so I didn't have to wait long for my car to get started. The gentleman at the counter was very friendly and gave me recommendations for services since I was getting my car ready for a road trip tomorrow morning. The prices are decently affordable but honestly, I will keep coming just for the customer service. Also, be sure to check into Yelp for a $10 off any oil change coupon!!! read more

Jiffy Lube - My receipt. - Auto Repair Near Me - Stockton, California

Service is super friendly and fast here. Employees are always smiling and greet you immediately as soon as you drive up on the lot. Comfortable clean waiting room with cold water, coffee, cable TV , and magazines. Dennis the office manager is super helpful and professional. See pictures. I get my Mercedes Benz E class service D (aka an oil change) at a fraction of the cost of the dealer. Yelpers get discounts for checking in. Highly recommend to everyone. read more

Jiffy Lube - Auto Repair Near Me - Stockton, California

These guys are amazing!! Very professional and I feel so comfortable bringing my car here because they always explain everything so good.

It nice and nice flow for clearly and fix for my car change for oil and enjoy driving around

Initially called in and was kindly greeted and answered all my questions. Went in same day, despite covid restrictions. Everyone was friendly, professional and very informative about my oil change. Absolutely exceptional customer service starting with my phone call and throughout my car being serviced. Most definitely will be returning here for my next oil change. Thank you. read more

I've been here twice now and they got me in and out pretty fast considering how many other people were in front of me. The last time I went in for an oil change Michael was really helpful. read more

They are certainly very upbeat and courteous and I appreciate their professionalism and red flags as far as potential problems with my cars but by the 2nd oil change of any car I bring them, the car invariably starts leaking oil. That's three consecutive cars now, a BMW 6 Series, a Honda van and now a Jeep TJ. I don't know what to think. read more

I want to thank Chris for his great service & Help .... I have to say I have not had the best service at both locations prior , until recently , The customer service is so much better than before , I noticed all new employees thank goodness , I have had parts missing on my car my hood left unlocked & have had almost a accident prior . Both locations are doing a amazing job on customer service .. I will be back due to Chris & his teams customer service Thank you , Chris ... Best customer Service read more

Always happy with this location fast and friendly service. Being recognized as a returning customer makes you feel good. The staff here are fast and knowledgeable. In and out in 30 minutes when they are not super busy. Even with my company car everything is smooth. read more

I'm gonna start with three stars. I've been here for two hours to get an oil change and tire rotation. For every 20 minutes I'm gonna drop it another star. By the way, when you show somebody a "cabin air filter" and recommend they replace it, make sure it's not an ENGINE. AIR. FILTER. Alright two stars read more

Came here for a top off.Since covid has been going on I haven't been driving around as much so it's been a couple months since I been here.I know they have a top off policy for every 3,000 miles no matter how long it's been.When I got there as soon as the guy scanned my car he was like oh it's been awhile since you been here so theres no way we can do a top off for you.I let his comment slide then I ALMOST spent nearly 80 on a oil change for him to tell me I need to have my window all the way down(it was cracked) when hes telling me to pull my car in mind you hes not wearing a mask.After that I backed out and called jiffy lube in galt simply asked if I can still get a top off if its within the same mileage on the sticker.He says sure no problem.That saved me $80.Worst customer service ever. read more

Jiffy Lube - Auto Repair Near Me - Stockton, California

See all

Customer service and others was good. Sad; I couldn't use the Oil filter and oil I bought from auto zone, to have em change the oil for me. Should have called, to verify due to they advertisement of signature oil change from having busy schedule. read more

I live close by to one of the places on March and it's usually my backup. But then I will find another place that went beyond their service and tend to go there first. It's all about service and hot you are treated. read more

If I could give no stars I would. so my girl was having problems with pulleys in her car making loud noises she decided to go there instead of where I suggested she go ( I was right ) they diagnosed the problem as an alternator and gave a quote of 600.00 plus dollars the attendant went as far as showing her the discoloration on the alternator I call bullcrap.On the Business Jiffy Lube and your terrible practice of up selling your services I got all 5 of the pulleys replaced at less than 200.00 shame on you and your employees read more

Jiffy Lube - Overpriced estimate Jiffy Lube you should be embarrassed - Auto Repair Near Me - Stockton, California

So convenient! Pulled in here after work and was serviced right away. Hugo was very helpful explaining all the pricing and assisting in oil selection. Got a new jug of oil put in the ole beater, a fresh air filter and a light bulb swap for a very reasonable amount. (Helped that I used the $10 off yelp promo). What really blew me away though was the speed and the availability. There were a couple other items that came up that require more time and possibly ordering of parts. Hugo was so helpful and said that they could help me out by letting me get hear items serviced during my work hours. They could drop me off at work and pick me up. AMAZING. I never have time- let alone time for car maintenance.... Been to many, many Jiffy Lubes in my life and this one definitely out shines the others! read more

Jiffy Lube - Fancy digs... ;) can't complain tho. Free coffee and a TV. - Auto Repair Near Me - Stockton, California

Unfortunately, the mechanic Peter is no longer working there. Called in for a quote for a heater core replacement. I had already gotton a quote for the part in advance which was $75.00, this new mechanic quoted me $151 for the part and $120.00 per hour in labor 5hours a total of $751. Why would you charge double for a $75.00 part???? Whow Jiffy Lube you have lost a returning customer now I question the previous work you performed on my vehicle. ****DO YOUR RESEARCH BEFORE YOU HAVE A JIFFY LUBE MECHANIC TO WORK YOUR VEHICLE****. There integrity is questionable. read more

Jiffy Lube - Auto Repair Near Me - Stockton, California

Great Jiffy Lube location. By that I mean they're great, not so much the location. Not that the location is bad... Anyway excellent customer service, fast oil changes and overall would definitely go again. read more

Very impressed with Jiffy Lube customer service at 1648 E. Hammer Ln. Stockton. Every employee my husband and I encountered today was very professional, engaging and listened to our needs from the time we drove in until we left. Service was done in a timely manner. We went in for an oil change. Upon leaving the agent that walked us to our car yelled out to the bay "Customer Leaving" and all the employees yelled out. "Have a good day" that was such a nice touch. I left smiling. Thank you Jiffy Lube staff for showing excellent customer service. We will definitely return. read more

Jiffy Lube - Auto Repair Near Me - Stockton, California

See all

Michael, the assistant manager was stellar! So nice to be treated so warmly. Customer service is a lost art. Not here though.

I've experienced quick, courteous service consistently over the years. That's why we bring our cars to Jiffy Lube for all routine maintenance. read more

We stopped by recently to get a quick oil change. I was delighted they were open. Everyone here was friendly and courteous. I highly recommend this business. It's clean and comfortable too! read more

Usually my go to for oil change but yesterday was pretty just OK! Must of had a lot of turn over recently, first person to come out didn't know if we can bring our own oil, oil filter & air filter. Then 1st day counter person was overwhelmed it seemed with 4 customers & another walking in. But then was answering all questions. When I showed him my coupon he quickly said no can do that's not our franchises coupon, I had to ask if they have a AAA or Costco discount. He said yes 10% but now I'm looking on yelp. He failed to mention there $10 off coupon here after declining to use the one mailed to me. Sign on the wall shows services provided and a few are clean windows & vacuum interior, but my windows were never touched! read more

Jiffy Lube - Signature Service NOT - Auto Repair Near Me - Stockton, California

See all

So I'm just going to start this off by saying one of the best services I've received at a jiffy lube. The wait time was a little long today but it was busy when I arrived. The two men up front Angelo and Anthony where very informative and help me along the way I'll definitely be returning to this location for now on. read more

I used to go here for my oil change on a regular basis because of their turnaround time and customer service. I won't be coming back. While it was a little busy, it seemed to take way longer than it should have. I was there for at least 1 1/2 hours. For the most part, it seemed as though the employees were huddled together in the work bay talking--I had to also wait quite a while just to get a chance to ask about my car. Once I did, they seemed to snap into action. They seemed to come back every so often to suggest this or that additional service. I just wanted an oil change Finally, when they got going to process me, they checked me out with the wrong car, despite my telling them which car. I know that mistakes happen, but it just all added up to be poor service. read more

I tried a couple different places out for an oil change and places just kept coming up short for me and I was not happy! Decided to swing by jiffy lube one day & ive Been coming here for oil changes regularly since & have not been disappointed yet! They always check everything out for me and give me their best suggestions! Best of all, I never have to wait long at all! Highly recommend this location! read more

I went to Jiffy Lube today on Hammer Lane to get an oil change. I was greeted right away by Christopher. Not only was he friendly, but very professional. I had such a pleasant and affordable visit. I would recommend Jiffy Lube on Hammer Lane to everyone. Thank you Christopher and crew! read more

I waited over an hour just for them to tell me they're scared of spiders. My service was for oil change and tire rotation. Guy says it's a safety hazard for his crew to work when there are spiders and completely forgot about tire rotation. Don't waste your time coming here. I came to convenient care care and less than 20 minutes it was already up in the air being worked on. read more

Horrible wait time. The Mexican who ringed me in did not seem like he knew anything about cars, but instead was just trying to get as much money out of customers. Didn't appreciate how he didn't even bother to get my name. Didn't feel trusted when asking him about which oil is recommended. Or his thoughts of needed oil filter change. He just wanted everyone to back in 3000 miles for oil change to get more business. However, the actual manager /owner was amazingggg. Very humble and sweet gentlemen. Very honest and sincere. And appreciative of time. I think he needs to reevaluate his staff member though. Overall, was a basic oil change job read more

Every time I come in greeted with a Smile Nate the front desk Man is helpful always trying to save me a Buck the whole team even the guys in the shop are always helpful will be coming back here for all my oil changes read more