This is my second time renting a RZR in the last month from them. Nice people to work with even with my credit card being a pain in the ass. Got that taken care of and just show up at their rental place. You drive the RZR from right there and start your adventure. As easy as it gets. The box canyon area has miles and miles of trails. So much fun. Some fast smooth roads and slow sort of technical spots. And these things can climb! In 4WD it seems these things can go up almost anything. I heard from the employee you talk with in Florence, that they are bringing some of those machines up to Payson area for the summer. On top of that,I made some fun memories with my sons and friends read more

AZ Rentals and More - Me and my boy. I plan to rent one every couple of months bs buying one of my own - ATV Rentals/Tours Near Me - Florence, Arizona

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I want to clarify several points that were omitted or misrepresented in the business owner's public response. Regarding highway use, I have already acknowledged that I overlooked this restriction in the rental agreement. I traveled less than two miles from the rental facility to our campsite and accepted responsibility for that oversight. However, this does not address the condition of the equipment, repeated engine stalling, roadside assistance, or subsequent billing dispute that prompted my review. The owner acknowledges that I immediately contacted him about the flat tire and was given the option of driving the machine back or paying for recovery. That is precisely my concern. I reported the issue as soon as it occurred, sought guidance from the rental company, and followed one of the options provided. I was subsequently expected to pay full replacement cost for a new wheel and tire, despite the existing wear and cosmetic damage to the original equipment. His response also conveniently fails to address the heavily worn and weathered front tires, the machine repeatedly stalling throughout the rental, and our extremely unprofessional phone conversation, during which he told me I was increasing his blood pressure simply by attempting to calmly explain my position. Most importantly, I made a genuine effort to resolve the disagreement by offering to split the replacement cost, despite disputing responsibility for the damage. His documented response was, "Not happening," followed by, "K this rim is now my spare. I am charging you for the new rim." Furthermore, following our initial phone conversation, during which he threatened additional charges, I was charged the entire $2,500 security deposit in addition to the disputed wheel-related charges. This escalated what should have been a straightforward disagreement over equipment damage into a significant financial dispute. Resolving this required opening a formal dispute with Chase, documenting the entire incident, submitting photographs and text communications, and spending considerable personal time on multiple phone calls with my bank. The process took months before the charges were ultimately corrected and my money was returned. While the outcome of a credit card dispute does not independently establish who was legally responsible for the damage, the fact remains that I had to go through an extensive dispute process to recover my funds. This was an entirely unnecessary amount of time and frustration over a one-day rental. I have openly acknowledged my own oversight regarding the brief highway use. I believe customers should be accountable for their actions, just as rental companies should be accountable for the condition of their equipment, the assistance they provide, and the professionalism they demonstrate when resolving disagreements. I have provided photographs and screenshots of the actual communications so prospective customers can evaluate the circumstances themselves. I stand by my original review and would not rent from this company again. read more

Great place and such a welcome addition to the Florence area!! We were so happy to find an equipment rental company here so we didn't have to travel to Casa Grande or Queen Creek. Rental fees were low and they were very friendly and helpful. We will be telling everyone about their services and wish them great success in the future!! read more

Scam (Reply) That's fine cause you can't prove the psi of the tire nor that the rim was damaged by the customer, plus your trying to extort customers by threatening them to charge inconvenience fees for ruining your day about a dispute. Contract clearly states normal wear & tear isn't charged to the customer air the tire back up or plug it not keep $2,500 ‍Your machine wasn't wrecked or damaged in any kind of way it was driven on the trails as instructed. Customer has over 50 videos to prove that. Regardless of the situation your a scammer and that's why banks are able to assist in fraudulent charges as well as lawyers are available too. Wrong customer buddy Unfortunately for you this person has the resources to ensure justice Thankfully technology allows us to record conversations and I heard you trying to extort the customer with unreasonable financial threats. Flat tires can happen from wear & tear,driving over rough terrain does that & you sending people down a paved road to get to the trails also damages the tires lastly you stated in text that the machine was brand new when in fact the customer has proof that the machine had over 300 miles on it before delivery oh and how do you charge somebody for returning a dirty side by side when your driving in dirt especially when there isn't any place available to wash the rental before returning it, it wasn't on a trailer with the capability to go to a car wash, you literally drive off the lot into dirt it's not about taking responsibility if the machine was wreck or damaged it would be no hassle to pay for those damages but a flat tire is a reach read more

Does so much business that $100 would hurt them. We've rented 3 times and have spent $1500 you'd think after the owner up and moves their boat an hour away from gilbert and then another hour away from a lake they'd use common sense with an existing loyal customer but NOPE all about the Benjamin's here with this company. James has Zero f's for his customers, very arrogant and rude. Someone in this business should have some customer service skills, be accommodating, use common sense and not be a stickler instead think of the big picture. When competition happens you'll be left with your big company but few customers. Best of luck to you guys, we found a new rental place to give our hard earned money to and they are "reasonable." read more

My experience was great! I booked same day and they had everything ready to go when I arrived. They were friendly. I ran into them multiple times on the trail. The machine ran great. I would love to come back. Return of my deposit was prompt. read more

AZ Rentals and More - ATV Rentals/Tours Near Me - Florence, Arizona

I waited for a long time to process review, just in case some oddball charges showed up on my credit card. Nothing showed up on my credit card besides except for charges that we agreed to. I read a few unflattering Yelp reviews about this company, so I was skeptical. My son and I experienced a 100% professional, accommodating and a very friendly staff. We rented at the last minute, during a rain storm weekend as our time in Az. was limited The contract specifically states that the vehicle needs to be returned within certain cleanliness guidelines. Our vehicle (CanAm) was covered inside, outside, top to bottom in mud. However, I felt this was unavoidable due to the weather conditions that weekend. Our engine light came on while driving down the mountain and I was concerned that I would be accused of some type of mechanical issues relating to exceptional wear and tear on the engine. We were very careful with the use of this machine. I know sometimes things tend go South when a company has your credit card number and signature guarantee of $2500 advance damage deposits. None of the above was questioned and we had a great time creating great memories of our time in the mountains thanks to AZ Rentals last-minute accommodations for us. We will rent again when visiting Arizona in the future. They rocked. read more

AZ Rentals and More - ATV Rentals/Tours Near Me - Florence, Arizona

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This was my fourth rental here. Everything went smoothly- easy check in, beautiful tour, and easy return. I'll be back!! read more

AZ Rentals and More - Getting our rental ATV - ATV Rentals/Tours Near Me - Florence, Arizona

Love this place. Go there, have fun, and go there again. Box canyon is amazing and this place being right next to it is great. Have only rented twice but would like to fo at least a few more times cause the exploring out there is endless. read more

Do you like to be cussed at, threatened, bait and switched and to be charged for services you didn't receive?  Then this is your place! Seriously though, if you're considering using this outfit ask to see a copy of the joke of a waiver that goes along with the $2500 deposit and then ask yourself if this sounds like a business you can trust with your money.  The owner literally yelled at me that "if you have any issues with the machine at all... then I have your ass!" If I had actually signed the waiver prior to his comment, that would have probably been true.  This was his response after he tried to bait and switch a different rental than what was previously agreed upon.  I obviously refused to do business with him.  He still charged my card for the full amount and refuses to refund my money.  This guy has no character or integrity. At no point was I rude or disrespectful with him.  Do yourself a favor and take your business elsewhere. read more

We made reservations a couple hours before we arrived in Florence. They did an awesome safety and drive orientation. We rented for half day and a great time. The map they provided was small and could be larger with some suggested rides to take. The vehicles ran very well and we had no problems. We were provided with a replacement drive belt, tire plug and basic tools. We will be returning to explore the area more and look forward to reserving with them again. read more

Three trips this year (5 Rzr rentals, 12 people) Highly recommend AZ Rentals. Great people, system, process, prices and product. Rented 2 and 4 seaters and had fun with these amazing machines. Before you go, install the free AllTrails app and download the Box Canyon 4x4 trails and safely enjoy the wilderness. We saw desert sheep in and around the Box Canyon on two of our three trips! read more

For the most part everything was great. Communications were mostly via email (very prompt in responding to email) and only can do reservation via web which may not be the best for people that may not be comfortable not communicating electronically. Other than that no complaints. Everything went very smooth and we had a great time. I will be back again. read more

We had such a blast renting the side by sides! With a group of 8 the 4 seaters were awesome. The trails in the canyon exceeded my expectations and the staff was extremely knowledgeable and helpful! We were a little crazy showing up with out a previous reservation but the team there worked their magic to get us out on the trails in no time! Thanks again AZ rentals. We will be using you again!!! read more

The trip was a lot of fun, the machine worked flawlessly, and it was an all around fun day around box canyon. Only thing I would suggest is that the rental company needs to provide a much better map of the trails system. read more

I reserved a UTV for a full day and will not be renting from him again sadly. We went back and forth over what amount of deposit was appropriate (he wanted $2500, but accepted $250 as I already had ATV insurance for my dirtbike). He kept emailing me form after form to fill out and charged my card $380 before I even signed anything and days before the rental day. Weird process, but I wanted to rent the damn thing. We showed up 15 mins early for our 9am rental, and there was no sign of James. I called his cell and got no answer. He eventually called and said he forgot we had a reservation and would be there in 30 mins and said he would take money off the rental. The UTV's two rear tires were almost worn bald, it wasn't gassed up, and it was muddy (he charges $125 an hour to wash the UTV if you get mud on it). I asked him to take $50 off the rental for the hour delay, but had he refused and said to keep the rental for an extra hour. Whatever, just give me the damn vehicle already. He didn't give us a map or boundaries of where we can go or even how to operate the vehicle, just tossed us the keys and said have fun. We took the vehicle into the mountains just north of Rt 60 and west of Superior. The RZR1000 was great and had lots of torque and power. Halfway through the day, my phone got service, and I had a voicemail from James that said he did not allow his vehicles to go that far and that we need to talk about compensation for the wear I caused on the engine, clutch, and tires. I found that strange since all the contracts and forms he sent me had no mention of any boundaries. We continued on with our rental and returned the vehicle back to his lot at the end of the day. I never heard back from James about the supposed wear I caused. His contract states he will hold the security deposit for up to a week to give him time to inspect the rental for damage. A week came and went, and I still had the $250 on my card. I emailed him to have him remove it and received no reply. Three weeks went by and he returned the deposit out of the blue with no communication. I would have been furious if he had his standard $2500 deposit on my card for that long. I got a new CC# because I don't trust him with my card information. I'm not suggesting anyone avoid this business; I only want to share my experience with James. Read everything he sends to you, take tons of photos of the vehicle, and don't give him an opportunity to take advantage of you. read more

I will never rent from them again. I returned it early and they gave me some BS about driving it on the highway and he would charge me $50 extra for wear on the drive belt. What a bunch of BULL! My grandkids were hunger so we decided to go directly to the restaurant and eat, the highway was the shortest route. It would have had way more wear on the belt to take it back up the mountains. I own one must and know all bout how the wear goes. Reading other reviews now I see he uses that line on other people also BEWARE of the outfit. They are a RIP-OFF!!!!!!!!!! read more

Thankful for Credit card companies and the consumer protection they offer. We disputed the charge and of course the credit card company refunded our money. No communication from James during the process. So after no communication at all, he calls today and has the audacity to ask that we change the review since we got our money back. Like he gave it back!!! I usually only take time to write reviews on sites when it is good news but this guy is turning out to be a real piece of work. read more

We rented an ATV for a half day trip to box Canyon and beyond. We also brought our pistols and went shooting on the way to box Canyon. Had a great time. The customer service was excellent and the price was really good. I called other places and was told that I would have to bring it back filled with gas and also about additional cleaning fees, they said everything was included. The thing I really liked was that we were able to drive there ,get in the ATV and proceed directly to box canyon without having to trailer it there . I would not rent from anyone else. read more

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I am a returning customer our guests from MN and WI all talk about and look forward to UTVing in the box canyon area. Amy at AZ rentals makes renting seamless and easy with all the great online rental paperwork, so don't hesitate DO IT! AZ Rentals is AWESOME! read more

Great adventure had. Vehicles we in good shape. I would recommend to anyone coming to AZ.

I had a great experience. The service was great and the Polaris xp1000 was above and beyond. I highly recommend Az rentals and more. They had the machine clean for me upon pick up and helped me unload the Razor Xp when I dropped it off. Thanks Az Rentals and more, for the amazing recommended trails as well. read more

AZ Rentals and More - 2013 SXS rental from Arizona rentals and More - ATV Rentals/Tours Near Me - Florence, Arizona

Today's tour was well done, tour guide James made the trip interesting with stops at scenic points, challenging passages that were a blast and his equipment performed flawlessly even in the most extreme obstacles. For our group of first time drivers it was especially fun with few restrictions to what we successfully attempted. read more

Great experience good direction on places to go. Will rent here again!

We had a great experience. Jimmy couldn't have been any more accommodating. I haven't had a lot of experience with the razors. We got the four seater for me and my three boys. He made sure I was comfortable with it. Gave me great tips and advise. Best camping trip ever. My boys and I had a blast. Memories to last a life time. read more

AZRNM was great! We rented the Teryx 5 seater over Easter weekend and had a blast. The deposit is a little high compared to other rentals but you get what you pay for. The machines were clean and well taken care of. They were flexible with pick up and drop off times and even provide trailers and free helmets. We will be renting from AZRNM again. read more

Met James and his team at the Glamis Imperial Dunes over this past Halloween weekend after being nearly duped by a nearby competitor. The level of integrity and overall service by this group was bar none the best I've experienced. Their prices were fair and their machines top notch. If you're in the AZ area or run into this group at the Dunes and are in need of a UTV or UTV repair I recommend seeing James and his team. read more

charged us $100 for being a hour late with rental after stuck in traffic-

Had a really bad experience from this company. First they tell you the rate for the day, but it is not for 24 hours. Then they don't allow you to take insurance out so be very careful with whatever you rent if you do, I would suggest going somewhere else. We were told when we called that it would be $300.00 for a day. When they got to my place around 1:00. They said they would be back at 5:30 to pick up! Should have been explained more clearly when first calling. THEN we were not able to take insurance out so when we got a flat tire within the first hour of use we were told that they would have to come out for a service call ($100.00) then we charged $150.00 for the tire! So for 1 hours of ehhh fun we were charged $550.00!!!! Owner James Brice was VERY RUDE and unsympathetic. After he wouldn't do anything for us, we told him that we were going to dispute the charges on out CC and he laughed and said he has lots of people do the same thing and he doesn't care because he will go to court and win. If you are thinking about going here DON'T!!!! read more

James was great to work with! His rates are in line, the equipment is top notch and in great condition. It was nice to drive off of his site and not need to trailer the atv / utv. We rented a side by side Razor from him and all are equiped with GPS so he may find you if there is an issue. After a short drive into the wilderness and passing through Box Canyon, we were on top of the world! His insurance options are needed and understandable with what he has invested in this type of business. We will defintely do this again when we are back in the Gilbert area. Thanks! Steve and Richard from Iowa. read more