I purchased a Hiland Hammered Bronze Tall Patio Heater about 3 years ago from Tractor Supply at a great price. It was intended as a back up to a much older patio heater that over time, didn't want to work well. It sat in the box in the backyard shed until about a week ago. I took the parts out of the box and while the construction of the unit went well, once together I could not get the "head" to remain lit since each time I let lose of the push in knob, the unit shut off. I changed out the tank, used the one on the grill and used the patio heater tank on the grill...both tanks worked as expected but the problem with the patio heater continued. I looked on line and found a number suggested fixes, took the head apart and followed several of the suggestions to no avail. Frustrated, I looked up the address of AZ Patio Heaters, found they were in Tolleson, about 35 miles way from my home, packed up the defective head with the intent of purchasing a replacement since I wasn't sure given the age of my unit that any replacement part would be the right one. Arriving, Danny Price, VP of Operations, greeted me and after I advised him of the problem, he immediately he went to work investigating what could be causing the problem. In the end, I walked out with a working heater head and returning home, I reinstalled it on the post lit lit up as expected!! Two thumbs up to Danny and AZ Patio Heaters for great customer service and customer relations! Any future needs for repair parts or a second unit, I know where I'll go to meet the need! read more

Purchased 30x30 square fite pit, has 1 yr warranty, after 3 months its rusting all around the cabinet and legs, and bolts, inferior materials and paint. This is an outdoor firepit yet its rusting aft 3 months and the cover fell apart rapidly within 3 months. I have 2 calls and 10 emails into the warranty and order dept, but its probably tbe same guy that answers the phone and put me on the merry-go-round. This company will not honor the warranty. I guess I'll have to take it apart, sand it down and paintysrlf, I also bought a new cover elsewhere since I'm getting nowhere with this dishonorable company. read more

I needed a part for a patio heater that I was unable to find. I walked into the showroom, interrupting their lunch, and they dropped everything to assist me. Both JC and Danny were fantastic. The part I was looking for was from a brand they did not carry and they could have easily dismissed me. Instead they worked to find a solution to my problem. They went above and far beyond what I expected. I am back in business and I highly recommend AZ Patio Heaters to anyone in the market. The customer service was fantastic. THANK YOU! read more

I needed a patio heater burner replacement and reflector. I called and got some very useful information before buying. The unit works great and they even threw in some parts I didn't know I was going to need for the assembly. Great delivery and customer service. I highly recommend AZ Patio Heaters read more

We purchased an outdoor fire pit table set two years ago, and when the propane gas fire would not stay on, we called AZ Patio Heaters for advice. Robert was so helpful and patient, giving us great technical support and talking us through the problem. It works great now. But if we need replacement parts in the future, we know who to call. Thank you! read more

We have been purchasing replacement patio heater covers and spare parts for the past few years. Always a pleasure working with them. Today, I spoke with Danny who was wonderfully patient when it turned out I clicked the wrong item on the web form and ordered the wrong covers. He was so helpful and patient and was able to help me with correcting my order. So nice to deal with people who are customer service first. read more

I want to give a shout out to Brian Hall who patiently helped me ignite my new heater, which I love. thank you, Brian! Jacki H Pacific Palisades, CA read more

My heater wouldn't stay lit so I took it in hoping to get a new thermocouple installed. I described the problem and the Salesman explained it was just the anti-tip switch, showed me how to replace it and then gave me one so I could do it myself. Saved me $30 in labor! I had another one with different problems and he told me how to take care of that too. Saved another $30! They have a selection of high-quality heaters and fire pits at home store prices and they even service what they sell (something the big box retailers don't do.) read more

I was helped by JC Contreras today. He knowledge of the stand up patio heater was awesome! I was looking for parts to repair a heater and he helped me save my time and money by replacing the entire top assembly. I felt the price was extremely reasonable. I felt compelled to purchase a fire pit as well as I believed he saved me a considerable amount of money. The pit was easily assembled and works great!! Thanks JC!! read more

*DO NOT BUY FROM THEM* I purchased their Propane pizza oven, the item came completely damage. The vendor I used could not help me, because they would not respond. This went on for weeks. Now I am stuck with a completely useless oven. Customer service is awful & quality of their product seems to be garbage! Even the vendor agreed & I listed their response from them in the photos. read more

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We received an outdoor fire pit as a gift. Two of the four bracket posts came out of the box badly mangled. When I spoke to customer service I was told that the replacement posts they had were in worse condition than the ones I had. Clearly there is a problem with the way the product is packed for shipping that leaves these pieces vulnerable to damage in the shipping process but the representative placed the blame on the shippers. Since he made it sound like others had similar issues it is clearly a problem with the packaging. read more

AZ Patio Heaters - Bottom two posts are bent and one is missing a plastic cap - Outdoor Furniture Stores Near Me - Tolleson, Arizona

We had a patio heater that stopped working. They ask us to send them the part, we did. As t turned out mud dabber wasps had built a nest in the tube so propane could not pass to keep it lit. They sent us a NEW unit and hoses. These guys are GREAT! Thank you PS It cost us nothing!! read more

Update 2010 people! Update 2010! VP of AZ PH pm'ed me on yelp. Asked me about my experience. I so appreciate that follow through as I try my best to do that for my business. He listened, I mean really listened...and the problem was finally repaired. Though having my patio heaters repaired in June is kinda of a cruel joke, I'll be ready for those harsh Arizona winters. Thank you AZ Patio Heaters for righting the wrong. You've got my business back. read more

AZ has been bumped up to 2 1/2 stars. The quartz tube arrived safely. It was not chipped, but once again there was no seat ring enclosed. Luckily, I ordered one separately. My heater is now working. Advice to anyone else who has to replace their tube through AZ: 1) Order the seat ring along with the tube. Even though the ad specifically says the ring is included, it is not. Just save yourself the hassle from the start and spend the extra $8. 2) If the tube arrives chipped, don't bother to call AZ and try to get a return label. It won't happen. Save yourself the time and trouble and simply send it back at your own cost. It's $15 through UPS. 3) No matter how frustrated you get, don't waste your time looking for the quartz tube someplace else. All other places will price gouge you because they know how terrible AZ is and they think they can get away with it. One place is charging $220 for the replacement tubes that cost $65 through AZ. Just suck it up and deal with AZ. 4) Lastly, if you haven't bought one of the AZ Patio Heaters, they may look cool, but they are far more trouble than they're worth. Pay a little more for another brand after researching their customer service. It will be worth it in the long run. read more

I purchased a table top glass tube heater from these guys in 2015. It worked fine--until it didn't. So off to tech support hell...which turned out to be a great experience! After a few attempts at replacing parts, it was determined that the regulator was the problem. During that call with support they offered to replace the entire burn mechanism and fedex'd the part to me. With in 10 minutes the heater was working better than ever. There are getting to be fewer service providers(in any field) that are willing to work through a problem and then make it right in the end. Great company with great service. PS I would write up a glowing Google Review but cannot seem to find anywhere to post that. read more

Danny was awesome!!!! We came in knowing little about our patio heating options, and he took the time to explain the different aspects of heating and guided us to what we were trying to accomplish. The products we purchased were high quality at a very reasonable price. Thanks again for being so customer focused. ~the Johnsons read more

AZ Patio Heaters - Backyard fun! - Outdoor Furniture Stores Near Me - Tolleson, Arizona

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I bought one of their patio heaters and in just a month the glass that was glued down came loose. I have called, left messages, and sent pictures but I have yet to get a response. It's been 3 months and no one seams to care. read more

AZ Patio Heaters - Outdoor Furniture Stores Near Me - Tolleson, Arizona

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I ordered bronze tile top propane firepit 30" round from Home Depot.com. was delivered today, comes from AZ Patio Heaters company.... It came with MANY of the tiles broken from the top section. Called Home Depot, they put me on hold and contacted AZ Patio Heaters... When they came back on they said to contact the warranty department at AZ. I did, Guess What? they said they cannot do anything. Said to Contact Home Depot, apparently to disassemble and return to store and reorder!!!!! Thats just UNSATISFACTORY..... Just wanted new TOP!!!! They wouldn't do it.... I am NOT happy with this company and will NEVER recommend nor BUY from them again...... Very Unsatisfactory........ they get a -0!!!!!!!!! read more

While I enjoyed the 1 use of the heater, I am extremely dissappointed in their customer service! I have called and emailed the company many times gor the past 4 werkd and I get NO response. What good is a one year warranty if I can't even get ahold of the company. The heater was not cheap, feel like it was a waste of money since I can't use it and the company has no customer service. Don't count on their warranty!!! I do not recommend them. read more

My heater was broken. Rather than taking it in for service we were told how to solve the problem. I just love when companies will help you out! (Seems bugs like some of the tiny parts that block the gas - our problem has been solved and we know what to look for after another summer in storage). I also saw him in a YouTube video. While we were there we saw an amazing selection of all kinds of outdoor heaters that they carry and are in stock. We'll be back when we're ready to outfit our outdoor space. I'm so happy we found these guys! read more

I bought a patio heater as a housewarming gift for my son and daughter in law. it never worked. I called their help line. after trying some tricks to get it working, we decided we had a dud. The gentleman said that was fine, he would send me an assembly to replace the defective one. They did that. I installed it, problem solved. until tonight (2 Months later) I received a FedEx bill for $32.96. Interesting how they are charging me duty and taxes to replace a defective part on their brand new product. totally unfair. I could have returned it to the retail store and got a brand new one for no cost. This cost was never mentioned to me. He simply said he would send one out, no problem. I am very unhappy about that. read more

Purchased a table top heater with glass tube which worked great for about a dozen uses. Over the summer, I stored the unit in my garage and brought it out for use over the holidays. The unit would not "fire up" so I contacted the service department and they recommended a couple of "fixes" but still no flame. I live locally so I asked if their service department could take a look if I dropped off the unit. Dave (service technician) said he would take a look and discovered that a spider nest was blocking the gas line. Once the small nest was removed, the unit worked like new again. The unit was still under warranty but I expected to pay for his labor because the problem was not a parts failure. The fix was provided at no charge because AZ Patio Heaters still cares about overall customer satisfaction! Thank you, Dave, and I recently ordered a second unit. read more

Wow. What an amazing customer experience. I saw a part I needed online and realized AZ Patio heaters was local to me. To ensure I got the right part for a repair, I drove to the show room with my broken part. The gentleman who helped me, took the part in the back, troubleshot it and discovered I only needed an igniter (different than replacing a larger component). He replaced the igniter, tested it and rung me up. However since there computer was down, he couldn't charge my card and I didn't have cash. Rather than send me to the ATM, he said "Merry Christmas, come back someday." I protested a bit, but went on my way. You just don't get customer service like this often. I'll be back! read more

I cannot say enough good about this business. My husband took our non-working patio heater to them. Not only did they fix it, but they did it while he waited! They were courteous and very affordable. If and when we need a new heater...this is where we will purchase one. read more

All you need to know from this review is the following..... They are knowledgeable, friendly and their price cannot be beat. So happy I didn't get gyped online and found them!! You're a dope if you go anywhere else. I wish I could leave 10 stars. Keep up the good work! read more

A couple years ago I received a small patio heater as a gift. It worked great on my balcony the last 2 winters but this year refused to light. I looked up the website listed on the heater and saw that I live very close to the manufacturer, AZ Patio Heaters. After calling to confirm they do repairs, I brought my heater in last Friday to be fixed. Yesterday (Wednesday) I got a call that my heater was ready for pickup. Turns out my heater only needed a cleaning and no new parts! The repair guy even explained how to clean it so I should be able to handle it myself next year. The $35 cost for cleaning was reasonable, since it would have cost around $80 to replace the heater entirely. The people at AZ Patio Heaters were very helpful, and although they were busy, I didn't feel rushed or pressured to buy anything new. They had some really pretty fire pits that I would have been interested in if I didn't live in an apartment! read more

I don't even know where to start telling everyone how wonderful the experience with this company was. I bought my husband a small table top heater for Christmas. New Year's Day we got it out and started it. It started fine but kept going out. So the following business day he called the tech support group. They walked him through multiple steps trying to see what the problem might be. After a few calls and much effort on the various technicians part they decided to come to us and fix it. Now we live south of Queen Creek. AZ. They are located in Peoria, AZ. That is approximately 90 miles one way. I have to say we are amazed that they came out to help us. Not only did they come that night and stayed until 9PM but when they did not have the exact part to fix it, they came back the next day. It is now fixed and I truely do not know where you can get this kind of amazing customer service anymore! Restores my faith in companies standing behind the product and going way above and beyond to satisfy the customer. Thank you so very much! Vicki Luster read more

I was there to have a few heaters fixed and purchased a new one. JC and his people were great. Service was excellent and very reasonable. The place was immaculate and had a great display of options to choose from. Will use them again amd again read more

My pyramid heater arrived with a broken tube. I sent them a photo and they immediately put another tube in the mail without charge. When I went to put the tube in I realized I must have thrown the knob away with the packaging. I called to buy a new one, and they dropped it in the mail.. again without charge. The second one was entirely my fault. At a time when they must be incredibly busy, humans answered the phone and took the time out to solve my problem without question. You can't ask for more than that. read more

We were able to purchase 3 fantastic Patio Heaters as part of a great discount at Fry's for our "Holiday Bonus" of 50% off. We assembled all and 1 didn't light up, so we called AZ Patio Heaters to trouble shoot and still couldn't get #3 to light up. Dan suggested we bring it in so we did he checked it and got it working in no time, it turned out to be a small fix. After that 1 on 1 attention on a very busy after noon they then gave us 2 complimentary covers for our heaters at what we guessed was for our inconvenience? I would use them again for both repairs or for purchasing nice outdoor additions for any home. read more

Terrible support!!! I purchased a burner unit for my patio heater and in less than a year it wouldn't ignite. I contacted Az Patio Heaters and they sent me several emails with cleaning and testing instructions. After running all of their test and cleaning the unit, it still wouldn't ignite. I requested that they send me a replacement under warranty. Chandler said he would send out a replacement unit the following Tuesday. Tuesday came and I called to find out the status of the shipment and was asked what control I needed. I then emailed Chandler the model and since we had tested the ATM valve and it didn't work I also requested a replacement ATM valve. I heard nothing back from him so I tried to call to get a status and I couldn't get him to answer the phone. I then asked for someone that was in charge and Danny picked up the phone He then informed me that their controls don't fail in a year. He said I could bring the control to their facility in Tollesin, a three hour drive, and they would check it out. They would not cover replacement under the warranty. I didn"t feel like driving to Tollesin so I will purchase the control on Amazon Not the kind f company I would recommend doing business with. read more

This is the best family owned company for Patio Heaters anywhere. The staff is always helpful, and the products are put together well. Highly recommended especially in Arizona where there are no burn days. read more

We ordered an outdoor fire pit from an online merchant and the shipment was lost and we were in a time crunch to receive it. I ended up calling AZ Patio Heaters directly. When I spoke to Danny, he immediately submitted a claim and had the exact fire pit shipped out the next day (to Colorado) as a replacement!! I would recommend AZ Patio Heaters to anyone nationwide!!! Danny was thorough, professional and so easy to work with. He was a perfect example of "outstanding customer service"!!! 5 Stars all the way!!! read more

I have made several calls to the store with question on the operation of my patio heater. I had the best service each time I had called. Top notch and professional I have now had my heater for 3 years and am now having to replace the screen I ordered this on the web site and the web site was user friendly and welcoming. I was not surprised after the exceptional service I have had in the past. Great Company!!!! read more

AZ Patio Heaters - Outdoor Furniture Stores Near Me - Tolleson, Arizona

I gave it one star only because you have to rate it. This is the worst company I have ever had to deal with! DO NOT buy any other products! They take your money and rip you off! Me and my wife purchased a heater through them. When it finally came (a week late) we were missing a key part, one of the legs. I followed the instructions on the manual and contacted the warranty department. After 8 calls and 2 days I finally was able to speak with someone. They made me jump through hoops to prove my purchase. Then said they would send me a email with instructions on what to do further with in the next few mins. 3 days later still nothing. I then email them back again 3 more times then finally I get the email. I followed the instructions and provided them with an item disruption and the part number of the missing part from their manual. After another 2 weeks of waiting we finally get the part! Oh wait it was the wrong part!!!!! How they got that one wrong was beyond me! I have been calling and Emailing them Now for another 2 weeks with zero answer after emails everyday! So I decided to go to their website and buy the replacement part myself so my wife can enjoy her heater. That's if that part I bought is the correct part and the thing works! I have never seen a company who sells all the part individually on their site for replacements. Looks like to me they do this all the time to get more money out of the consumer! They should be ashamed of themselves! Not even accredited by the BBB so I can't even fine a complaint their! But I will be Forwarding a complaint to their local enforcement agency cause it's down right theft what their doing. read more

Our patio heater needed repair and we found this store on Van Buren. Wonderful, friendly people, they like their jobs! They fixed up my broken heater then helped me assemble it the next day! They have the tools and the knowledge! Thank you JC and Dave! read more

After researching all the firepits, including reviews, I purchased the Hiland Outdoor Gas Firepit. The packaging was damaged when received and noticed that two of the pieces were damaged. In addition, the clamps that were provided for the glass (on top) did not clamp on. I called, sent three emails, including pictures and have never received a response since May 27, 2020. I understand with COVID-19, there should be a lag, but it is now July and no one has reached out. I guess that they do not care that I spent a lot of money on a "coffee table". Never buy from them. read more

Don't buy the NG-SS patio heater.The ignitor stopped working and you have to buy the whole assembly $97.00,instead of just the ignitor.This is not a cheap heater,but there seems to be a better way than just liting it with a striker to solve the problem. read more

I got a table top unit as a gift and it stopped working after a week. I contacted Robert and he sent out a new burner and solved the problem. Very helpful and generous! read more

They do not respond to emails... Had the patio heaters less than a year - not working tried to get help was ignored stay away! read more