Now days it seems good service and work ethics are hard to come by. From the first phone calls…read morewith Ashley and Vanessa, I was pleasantly surprised. Both ladies were quick in their phone responses, friendly and understanding. Their work crews were on time and took great care to get the area ready for the repair work. They used plastic and taped off areas to minimize dust and left the area each day clean and neat. Nico, Operations Manager, was reassuring and was not in any hurry to answer my questions. Thank you for your professionalism!

Our claim began on Monday, Feb 6th 2023. We had a leak coming in from our laundry room and it took…read moreus about a week to see if this was an insurance or home warranty issue, but when we found out this would be an insurance claim we contacted my ex husband who referred Alex with Slate. We called him on March 15th, he came out on the 17th and let us know the steps and process of what to do. He said to call our insurance (State Farm), assured us that they do a lot of work together and to make a claim. He said to tell State Farm we are working with a restoration company (Slate) and to start the claim. Alex did not give us a quote at this time but wanted us to process the claim in which we did. When that was done he started planning on his equipment arriving and getting the job started. Since she had told us that State Farm is a tricker insurance where he has seen claims like this get approved but also has seen claims like this get denied, we were VERY hesitant to start work and voiced our concern. We also told him we do not feel comfortable starting this process without the approval many times but he assured us by saying "Don't worry, I wouldn't accept this job if I thought it'd be denied" "It's okay, that we don't have the approval because if we don't, it's my job to get the approval because that is how we get paid." Our trust in him got our better judgment and we signed the papers to start work without getting a number estimate but again we have voiced that we want to stop at the threshold of our insurance deductible at $2500 because without approval we did not want to come out of pocket that much. We made it very clear financially we will not be able to go above that as well as move forward without being approved by insurance. Again, he was reassuring us that there is no way that this could be denied. (Texts messages attached of us asking for estimates and saying we need to stay with our deductible threshold) When the crew came on the 20th and started to pack up we had a conversation with the team because they were telling us how they would have to put plastic tarps up, cut out the cabinets (in the areas where the leak was not at.) I could only say "okay" cause I do not know what is right and wrong, what is wet and needs to be dried, I can only trust the company we hired. But when Thomas heard all of this, once again he questioned "why do you need to pull out all these cabinets? The leak is now there? What do you need to cut out the drywall that far? Why do you need to hang up tarps? That will be an additional cost." Which again, at this time Alex and his crew mentioned that they needed to test for asbestos, that they testing would be to our cost. I said, "okay but if it is hot for asbestos, would that make this claim more expensive? Because again, we have not gotten approval and if what is done so far is MORE than $2500 if it is hot for asbestos how much would that add on?" Alex said, "If it's hot for asbestos that will probably be an addition $1500" I then reminded and asked him again, "Okay Alex, remember we do not want to go over our $2500 if we are not approved yet. What are we at right now, cause if we are hot for asbestos and that adds $1500 we are already really close to our deductible. Shouldn't we stop until we get approved so Thomas will not be upset with the total?" Once again, "no, no Michele I am confident we can get this covered" Well, they ended up gutting our kitchen, ripping out the cabinets and ruining them that we can not put them back together, they told us no matter what they would do everything in the least invasive way possible because they needed to take pictures for the insurance company but again with the confidence that they would get this covered explained to us,"it's okay if they are damaged because if the insurance can not find a comparable match to what you have they will need to replace not only the cabinets pulled out but replace the entire kitchen." All of the review in pictures

Thank you, Roy, for dispatching your team, Hector and Jose, to repair the water damage at my…read moreresidence. They arrived on time and demonstrated a high level of efficiency, thoroughness, laser focus, and professionalism. After completing the work, the damaged area looked as if the incident never happened. The quality of their work was outstanding. I also want to give kudos to Jenifer and Kelsey for making my insurance claim process seamless. HOOAH!! James Wilson

I dealt with Kallan Creager the cor owner​ Wesmor he requested a very large deposit over $3,000. He…read moretook my money, never did the work and then threatened me and told me he was going to keep my money and not do the work. I would stay clear of this company. They are thieves and if you want to get ripped off use them

Quick to respond and honest. I had a water pipe leak behind a wall and they came out, dropped of…read moretheir equipment to help dry out the wall at no cost. They were nice and genuine, they were there to make sure my house was taken care of. At no time did I feel that they were there to just get money out of me or anything. I'm grateful Boston and Krystal came out to make sure my water damage was taken care. I've recommended them to my friends and family and I couldn't be more grateful for their service!!

Amazing service. Krystal talked us through every step of the process and made this all as easy as…read morepossible...thank you for great service

After a supply line flooded my house I called ServPro and within 5 minutes they were at my door…read morecoming to the rescue! Zimmer and his crew are wonderful and went above and beyond to make sure my house was safe and dry! They came daily to check everything and to check on me. I highly recommend this ServPro,!

We bought a dishwasher a few months ago & one day found water leaking below. The contractor who put…read morethe dishwasher in came out , removed the dishwasher & found water sitting underneath. It was recommended that we have a remediation contractor come out to see if there was any water damage & mold. After researching companies we decided on ServPro. Jason came out & inspected the island , cut a piece of drywall and confirmed water had seeped into the island. Remediation needed to start right away. After a lot of back & forth with the insurance company we decided to move forward with remediation along with upgrading our kitchen. Jason , Zymer , Ray & team did an AMAZING job! These guys always kept us informed of next steps, carefully took our ideas/thoughts/concerns into consideration & were very professional. We are so happy with the end result & would highly recommend these guys to anyone.

I'm writing this review to commend Mike Tedder, the Mitigation Manager at the Show Low office of…read moreDamage Control-AZ which specializes in restoration services for fire, water, mold, contents, and structures. When I contacted my insurance company to file a claim for a sewer line break under my manufactured home, they contacted Mike Tedder who immediately called me to make an appointment to assess the damage. He discovered that not only was shoddy repair work done by the plumber I originally hired, he also diagnosed a second sewer line break that the previous plumber charged me for but did not detect/repair. The break was not recent; consequently, there was ample evidence of the break that the original plumber should have detected. Additionally, there was water damage to the sub-floor in the first bathroom. Had Mike not found this and corrected it I would have had a much larger problem! As soon as Mike diagnosed the problems he immediately began the repair work which took several days and on two occasions he continued his work into the evening hours! Mike showed me how he diagnosed the problems and he communicated the repairs at each and every step. Mike is extremely professional, knowledgeable, and dedicated to his work and to his customers. I cannot recommend Mike Tedder highly enough and I will definitely rely on him for any repairs in the future!!!

Absolutely terrible experience with this company! Their workers are rude as can be! Would not…read morerecommend them to my worst enemy! This is how you run a fly by night company not a company that you care about the reputation of. Would give zero stars if I could.

These guys are awesome. Gabriel came on immediate notice and gave a very professional and upfront…read moreassessment. He was honest and gave very affordable and relevant suggestions instead of just throwing out high expenses. The guys that did the job Isaiah and Joseph were both stand up guys that were clear, detailed, and highly efficient in the damage resolution and clean up. There is not enough to say about how great the service was and if I had to go through this again I would recommend them a 1000 times over.

Thank you so much for being on the job late just to see my problem. Obviously I don't want this…read moreproblem of mold, but, that's why it's important to have confidence in the company cleaing it up. Steve Masizo of Masizo Restorations reached out to Gabe of Trilogy to come by tonight! Thank you for excellent customer service, Steve and Gabe. J.

I met the owners and staff after I had a pipe burst in my house causing thousand of dollars of…read moredamage, The owners of the company Becci and Brian came out the same day. They were professional and extremely courteous. They handled all the insurance details and started the repairs the same day. They didn't just treat me like a customer but more like a family member.

i've had really bad luck with leaks in my home this year. Luckily I called fast track restoration…read moreright away and they showed up quickly to see what's going on. I feel like they are very honest in assessing what needs to be done. For example, today I thought for sure they were going to have to tear the basement apart and it would be a huge insurance claim, but it wasn't! They tested everything to make sure that we were good and gave inexpensive recommendations on how to fix what was damaged. These people are great!

Excellent work. Tile floors were terrible looking over time after I used Rejuvenate wax on them…read more Always looked scuffed and dirty. Nothing I used to clean them worked. After Vickman Flooring came and removed all the residual wax, they look brand new. Also had 3 rooms of carpets cleaned and they look great. Great communication, arrived on time, used corner guards on all baseboards. Highly recommend them.

They did a wonderful job on old stains and carpet that hadn't been cleaned in years. I will…read morecertainly use them again.