I recently purchased a condo unit and wanted to have some small work done on it. I was recommended this company by the building manager because they had experience working on other units in the building.
Unfortunately the experience was not satisfactory. From the start communication with the company was slow and unprofessional. I would send an email or a text message and not receive a response for days. When work did begin, they entered my unit technically on schedule but without giving me any kind of heads up or notice about when to expect their arrival. When I asked them to come back to fix some things they missed, they said they would arrive in the morning but morning came and went without any kind of notice or communication until they suddenly showed up in the late afternoon.
For the work that was to be performed, some of it was completed well but a couple of large items were not done/fixed at all. This is partly my fault, because even though we identified these fixes during the initial walkthrough they were not present on the final quote/estimate (which looks like it was typed in Microsoft Word 1997) and I overlooked their omission. Their customer service rep informed me in strong language that they were not responsible for the missing items but they would send the workers back "as a courtesy" to remedy things but only if the fixes were easily done, and if they'd require more than a little work they would not fix them.
Some of the work that was performed was not done well. In particular I had a lot of smart light switches installed, and many of them are installed in a sloppy way, misaligned and with obvious gaps in some of the surfaces. This may be because the existing wiring/structure makes it difficult, but I would definitely expect some communication in this event e.g. "hello customer, we are having some difficulty with the installation because of X Y and Z, we can do either A or B, please advise" but there was nothing of the sort. I returned to my condo after the work was complete and was surprised by the result.
To top things off, the price I paid for all this work was far too high given the mediocre quality of the work and the poor customer service.
The people at Axis whom I interacted with were friendly, but if you go with this contractor please be aware of what you're getting: a small company with inconsistent and poor communication, which just wants to get the job done as quickly and with as little effort as possible. read more