If I could leave a review with negative stars I would do so after speaking with Anthony of AWM Plumbing just now. The story is that when I married my husband a few years ago he eventually took back a family property in California and I've been dealing with trying to get the house to standard and get repairs done (while raising to small children). I called AWM on 4 Oct about a job and I was told by a female that answered the phone that they would be out early the next week. I didn't hear from them. I sent a message on 11 Oct requesting feedback and was told they had gotten held up and would be out that Friday the 13th. I didn't hear from them...no update, nothing. I sent his office several messages requesting a status and still heard nothing. Finally called today and the same female answered and said they were passing on the job. And to be clear this is TOTALLY fine. No one has to take a job they do not want. HOWEVER, any professional business should, at the very least, contact the customer to let them know this so that they are informed and can move on. So when I called Anthony to see what the issue was and just to let him know I was disappointed to not hear from anyone he got immediately upset, said he didn't need a lecture and that I was not his mother and couldn't tell him how to run his business. He also called me a slumlord bc the tenant is apparently keeping the yard very messy and the house is very old and needs repairs. You can't call a landlord a slum lord bc the TENANT is dirty. I have to know or have a complaint to prep action to get them to clean up. And if the tenant said something to him that he thought was convoluted it would have been nice if he had just told me instead of making assumptions.
So the house issues are just what I am trying to fix! And I have to start somewhere. So to have to listen to his tone while I have my two little ones around was super upsetting to both me and them. I would have honestly been good if he had just owned up to the unprofessional lack of communication by his office just let me know that he decided he didn't want to take it for health reasons etc. Then I would have simply known that I need to look into the tenants living conditions and move to someone else that might help me get things in order at that house.
So in short...this business is unprofessional bc they do not provide timely communication or feedback, and the owner Anthony is rude and unkind. I would never ever recommend them to anyone and I will never call them again. GO ELSEWHERE IF YOU NEED HELP, esp if you are a landlord that is not near the property you own, and as a Military family we move around often and are in need reliable businesses that can communicate at the very least.
UPDATE: After writing the initial review above the owner called me several times and then finally left a message basically threatening to report the house to the city due to the condition the tenant had the home in. He said it was not because of the review but it clearly was bc if they cared that much about the conditions they would have reported it weeks ago after they went to the house. He then insulted my mental state by saying that I was rambling on about things that didn't matter. I told him that whatever he decided to do did not matter to us bc we had already contacted the tenant and sent an email to the city after being made aware that the outside was being kept to poorly. After all of that he finally apologized for their lack of communication which I really appreciated. I simply cannot honor his request to remove the review because he had been so negative through out our interaction today and people should have an idea regarding the type of company and people they may want to do business with. And in this case, he basically tried to use threats in retaliation for my review which was in extremely poor taste. It was not a perception that the owner was rude, unkind, and insulting to me personally, he actually was. We would have respectfully honored their request not to do the job and would never ask someone to do something that they felt unsafe doing.
They tried to say that asking them to work in those conditions was unkind but WE ARE NOT THERE (we currently live on the other side of the country) so we clearly don't know how the tenant keeps the yard and house on a day to day basis so I felt like they were just trying to misplace their own faults.
Again, we would have just put the tenants on notice to clean up and then moved on to someone else that could help. So, again, I appreciate them finally apologizing for the lack of communication and I think that that is noble. I am just sorry that he started with the threats and more insults before getting to that point. read more
