Found Water Heater SOS on Yelp when our tankless water heater stopped working, and I'm glad we did…read more They responded to our inquiry right away and had Andrew out to our house that same morning. Andrew was incredibly professional and thorough in diagnosing the problem. What really impressed us was how he took the time to explain exactly what had gone wrong and walked us through preventative maintenance tips to avoid future issues. It's rare to find a technician who genuinely wants to educate his customers rather than just fix and leave. My wife isn't easily impressed, but she made sure to tell me that if we need a plumber again, she hopes it's Andrew. We'll absolutely be using Water Heater SOS again if needed.

Customer service was great! The staff communicated consistently throughout the process and did a…read moregreat job with flushing my electric water heater. Will definitely be using them again!

Liz returned my call promptly as promised and was able to work me into the schedule…read more Luis was amazing. He was extremely thorough making sure we had addressed all blockages in the sink and disposal lines, providing wonderful advice on how to properly maintain my plumbing while using non-toxic methods. It's fantastic when a local business does what they say they're going to do, providing accurate competitive quotes, all the while offering high quality customer service on multiple fronts. Much much much gratitude!

I see fancy trucks and fancy uniforms in the images presented here on "yelp," but do NOT let that…read morefool you. The "plumber" sent out to look at a simple job was completely unprofessional and spent all of 35 seconds viewing the "job" which means he did not properly view, investigate, examine, etc for "bid." Further, the "plumber" was totally unprofessional, lacked courtesy, knocked over a step of mine built out of pavers, did not acknowledge that he did that and then did not replace the kicked out pavers. I would NEVER hire this company.

Hi Desert Plumbing offers comprehensive, timely, professional and friendly service…read more They always clean up after themselves & are so nice to our dog!

Hi-Desert Plumbing at 73377 Sullivan Rd. in Twentynine Palms also serves Yucca Valley, so I left a…read morereview there, too, in which I expressed great satisfaction with the owner Henry and his wonderful staff. I have gotten excellent service from his delightful office manager Alynna and also from Ruben, two Victors, Nicolas, and David. I highly recommend Hi-Desert Plumbing in Twentynine Palms and the surrounding area.

Jason and Celeste were very responsive and provided constant communication. Very professional and…read morehelpful with both scheduling and plumbing.

Highly recommend Javier from R&R!…read more Our bathroom had 2 issues. The shower had 2 points of discharge and water came out from both ends when we turn on the water. The control switch was not working properly and it appears to have something broken inside the switch. The second was the bathtub was dripping for months. Our property manager gave us some recommendation on handyman, and we reached out to a few others. Everyone of the handyman looked at the issues and said they couldn't do it. Javier from R&R was professional and friendly. He came, looked at the problems and gave us multiple options. We were told that our bathroom fixtures were on the older end, and replacement parts would be pretty slim. Javier said he would try his best to find ways to fix our problems, and if it can't be fix, then he would have to go with the full remove and replace option. Needless to say, the cheaper option would be less than half the price of the worst case scenario. We were presented with the cheaper options to be less than $1000, while the worst case scenario would be in the mid $2000 with our drywall cut open in order to do the fixture replacement. We would also had to then deal with redoing the drywall since that is not part of the company's scope of work. Javier came back after we accepted the estimate and was able to fix everything faster than I thought. To my surprised, he was able to find the replacement parts and fix everything. My experience with Javier and R&R has been exceptional. I highly recommend R&R to anyone with plumbing issue like i had.

We've used Quick Water Heater & Filtration Company twice now and have been very happy both times…read more Our first install was back in 2019 with Gregg and Jacob, and everything went smoothly. This time around, our Rheem water heater failed before reaching even 7 years, despite having a 12‑year warranty. Even though Quick is closed on weekends, Brandon texted me and set us up first thing Monday morning. Ben (sales) was extremely helpful, walked me through all the options, and made a genuine effort to get Rheem to honor the warranty. Unfortunately, Rheem couldn't provide a replacement and instead offered fair market compensation (still TBD). Not thrilled with Rheem, but Ben handled the situation professionally and kept me informed throughout. We ultimately went with a Bradford White, and Sammy installed it the same day. His work was excellent--professional, efficient, and spotless cleanup. The Bradford White + installation was very reasonable and very surprisingly comparable to my prior installation. Very impressed with Quick's responsiveness, professionalism, and ability to turn everything around in a single day. Highly recommend them.

Really dislike giving low star reviews. This is an established company. We enjoyed working with…read morethem in the past. Higher in pricing, but we used to praise their customer service. We are loyal to our vendors/contractors as great workmanship is not always easy to come by. In the past Jacob, Erik, and others on the team were always professional, prompt, down to earth-- and all experts. They installed our 3 water heaters from them and a whole house filtration system. We have recommended them to our neighbors as well. Had the most uncomfortable conversation with owner Brandon who we've never interacted with in the past. Shockingly rude. I even said, "sounds like I caught you at a bad time" - yikes. A top contender for most negative and weird vibes from a sales/client interaction. This call happened after a slightly frustrating visit with Ben who admitted he only has 1 year of experience and was trying to keep up as best as he could. He was actively trying to learn on the spot. He was honest which I commend. Ben left saying he needs an actual technician present along with the owner's help to develop a more solid option and plan to move forward. Not a problem at all. It must be frustrating being an expert in your field having to speak about the same products and concepts with home owners who are relearning different/new systems on the fly. But if customer service is not your forte, stick to delegating and take hospitality courses so your loyal customers don't feel like they have to be apologetic for having questions on a $11k quote. Sadly, a "could have been better" 2/5 star experience, wish we could stick with them. Pro tip, maybe ask to exclusively interface with the seasoned members of their crew with 5+ years of experience so you avoid any negativity and can actually get the work you need done.

Fast service, good customer service. Thank you for helping me out in a time of need. Y'all got to…read moreit on time.

Really helped me out in a pinch with a sink issue brad and his team rocked. Thanks…read more Would use again

James&Brandon are both nice guys they explained the breakdown of what needed to be done. They did a…read moregreat job in a timely manner.and explained how to use the app thanks

We used Hi Desert to hook up our kitchen sink, dishwasher and fridge and they were great. Lelton…read morewas prompt, courteous, and thorough. Would definitely use them again. Highly recommend.

Robert did some work for us in Palm Desert. His prices are fair and he does great work. He assessed…read morethe situation, updated a shut-off valve, performed the work I requested and only charged me the original estimated amount. We will continue to use Express Plumbing in the future.

Robert did some work for me at my place in Palm Springs last year. His prices are fair and he does…read moregreat work. He assessed the situation, gave me an estimate, performed the work and explained and showed me what he did. Can't ask for more than that! Will call him again for any plumbing issues.