It has been over 3 weeks since the surgery and recovery was a dream! Not only did we accomplish…read moreeverything we expected, Dr. Kaufman even identified additional issues the scans did not pick up and handled everything effectively. Can not thank Dr. Kaufman enough, especially after Head and Neck associates passed me off years ago saying there was nothing wrong and that I just had allergies. I feel like my head is actually lighter, breathing is a joy, and as a musician I've already seen a great improvement in my performance. The surgery center office was very easy to work with and I have not experienced any surprise bills, Dr. Kaufman's office was fantastic about checking in during the recovery and making sure that all of my needs and questions were met/answered. I hope this review helps someone make a decision in the future on yelp, and I've already mentioned the practice to multiple friends and family.

(Posting for both of Dr. Kaufman's locations as I had appointments at both.)…read more Surgery went better than I could have ever expected. Highly recommend Dr. Kaufman, his team and La Veta Surgical Center. Full review: Have wanted to get my deviated septum fixed for years. Could barely breathe on one side. Finally made an appointment after my husband found South Coast ENT on Google. Initial consultation was pretty quick. He confirmed what a previous CT scan had shown just by taking a look. Also noted my turbinates should be reduced too. - Was given instructions for two weeks pre-op, including notes about medication. Informed me of possible scenarios, but he also explained what he's typically seen. (If I remember correctly, I believe he said he's been doing these procedures for around 20-25 years.) - Had a pre-op appointment the week before. Was given a list of what to prepare, including saline, elevated sleeping arrangement, and extended list of what to expect. (Was able to buy saline and wedge pillow at Costco.) - Between the initial and pre-op appointment, visited both of Dr. Kaufman's offices. Everyone was friendly and explained things thoroughly. - As promised, surgery center called to set the exact surgery time the day before. - Arrived at the surgery center at 5:45am for check in. Was very impressed with amount of nurses, surgeons, staff, and operating rooms there. Despite the amount of people in the waiting room, everything went like clockwork. Seemed like they paced people checking in with those going into the pre-op area pretty well. Everyone was very nice and answered any questions I had. (Always somewhat nervous about surgery, but they reassured me a few times.) - One nurse did my intake while another nurse took my vitals. Third nurse checked on me while I waited, then the anesthesiologist explained their process. Dr. Kaufman came by after to chat before prepping. And then a fourth nurse who was going to be in the procedure helped the anesthesiologist prep me. Even with the amount of people involved, everyone was up to speed based on my chart of anything they needed to be aware of (including adverse reactions.) Other places might have felt overwhelming with that amount of people. In this case, it was an added reassurance how coordinated they were. Also didn't feel rushed and had some time to rest. - For septoplasty and turbinate reduction, procedure and anesthesia in total was between 45 min to an hour. (Awake before the person picking me up arrived from dropping off their kids at school.) Was under observation for a little while in a post-op area after. No packing in my nose, just a nose dressing under (with little hooks around the ears.) Was already able to breathe better than I had ever before. Some nausea that afternoon from the anesthesia, but that is normal for me. - Had no issues with recovery, despite what previous ENTs had informed me of. No packing needed. Very little spotting after first day. Drainage primarily the first week, but saline helped a lot. A little bit of a burning sensation when breathing deeply, especially on the side that had been blocked before (almost like it wasn't used to that much air coming in.) But that subsided as it healed. Took the antibiotics prescribed, but only needed an occasional acetaminophen / Tylenol for pain. Was more tired than I anticipated, but a few acquaintances told me they felt the same after other outpatient surgeries. (Sounds like it's just a part of the healing process.) - Both Dr. Kaufman and the surgery center called to check on me the next day. - At the one-week check up, healing looked great. Despite Dr. Kaufman having a steady flow of patients, he asked follow up questions to make sure everything was going well. He also helped clear some of the drainage. Stitches dissolved on their own, so he didn't need to remove those. Wait time was a little longer for this appointment than the others, but I was more than okay with that given how well the surgery went. (He seems to balance having some appointment / check in days and some surgery days well.) - One-month post op and I'm feeling great. Sleeping better than I ever have and have felt more energy throughout the day. Also feeling less anxious overall to the point that my family has noticed. (At the very least, getting more rest is probably helping with that.) Have already recommended Dr. Kaufman to a few friends who want to have their breathing looked at. As mentioned, was a much better experience than I could have ever anticipated.

This review is for Dr. Wells - friendly, caring, and has years of expertise. My 11-year-old was…read morevery comfortable with him, and she usually gets pretty scared at offices of doctors and dentists etc. I just read Dr. Wells' biography and I'm very grateful he is this kind and generous with his time because he is obviously quite busy with surgeries and is well known in his practice area. The front desk was also very nice - Aisha is really the best. Over the years, with one kid who was born with craniofacial defects and another kid who has sleep issues and large tonsils, we've seen many ENTs. Dr. Wells is our favorite thus far and the office staff are similarly fantastic. Thank you to everyone at Head and Neck Associates of Orange County. PS - if you call and you stay on wait for a long time, just choose the call back option. I'm convinced their answering service won't pick up - you're better off getting yourself in the queue where the answering service will call you back (quite quickly actually) and connect you to the office.

Dr Wells has been my go-to doc for Vertigo and Tinnitus. He cleared my vertigo and has been helpful…read morewith diagnosis and referals to specialists that treat tinnitus. His staff is excellent and welcoming.

Dr. Luu is the best ENT I've seen here. He's very knowledgeable and pleasant to work with. He does…read moreseem a bit rushed trying to get patients in and out quickly, but overall I'm happy with him. I still don't have any answers about my problem, but feel confident he will accurately diagnose me on my next visit after an audiology test. Dr. Luu is a great doctor and I do recommend him! Just make sure you have a list of everything you want to discuss beforehand because it's easy to forget a lot while you're being examined.

My mom had an earache around thanksgiving and she called to make an appointment but Dr Luu was…read moregoing on vacation so they gave her an appointment three weeks out. By then her earache had gone away but she decided to go to check for ear wax. Dr Luu noticed her thyroid had nodules on it as soon as he walked in the room. My mom goes to her primary care physicians regularly but she never noticed anything and only tested for thyroid hormones which were normal. Dr Luu suggested an ultrasound and then a biopsy at the pathologist. It turned out that there were some abnormal cells and my mom needed her thyroid removed. Dr Luu is so observant, knowledgeable, reassuring, and humble. My mom was so nervous about the surgery and he took his time to make her feel comfortable. He's a very sharp diagnostician as well as a skilled surgeon. We're so grateful for his care.

The doctors were phenomenal in taking care of our baby girl . She had repeated ear infections and…read moreher hearing was very bad . We had no idea and everyone made sure to diagnose and treat her. She had a tube placed in both ears and is now thriving . Thank you so much !

I should have read more reviews before coming to this office as it seems they're notorious for over…read morecharging and adding "procedures" that's aren't necessary. I came in for ear and throat pain. They had me do an entire hearing test, which I didn't need. I just thought it was part of the exam. I absolutely would have said no if I knew it was an add on. Then the doctor talked for me for literally maybe 30 seconds, scoped through my nose. Said everything was fine and out of there. I get a bill for over $500 for possibly 4 minutes of this man's time and for procedures I didn't need. Come to find out he did a nose scope and didn't realize he was supposed to do a throat scope. I would like to know if you charge everything à la carte in addition to an exam fee, what is the exam fee paying for exactly?

Normally people like to think doctors know what's wrong, even before they are seen. In the real…read moreworld people need to explain in great detail-depth their symptoms no matter how little it may seem in order for any doctor to make the right decision(s) in their prognosis. My father and wife are these type of people who stay quiet leaving out DETAIL ... LIVE YOUR LIFE TO THE FULLIEST SPEAK UP! If you don't connect keep searching until you find someone you do connect with, you'll never make everyone happy, there's no way, there's people I like and there's people I don't, at least I don't physically put them in harms way. Always smile and be extremely THANKFUL you were able to rise out of bed each day, as everything else, every task from that point on is secondary ... I like Dr. Cho's personality he's REAL in my opinion, its hard to find doctors like that HAVE A GREAT DAY!

I like Dr Cho. Professional. Efficient to the point that…read moreyou may feel rushed. . Clean office.

Don't be fooled by how easy it is to get an appointment with this doctor. I was desperate to get my…read more18-month-old son seen and noticed he had immediate availability. After my experience, I understand why. At our first visit, very little was done other than scheduling a sleep study. That was fine, I understood my son was young and additional testing might be needed. However, between that appointment and the sleep study, we ended up in the ER because of concerns about his breathing during sleep. The ER physicians reviewed videos I had taken and advised me to follow up with the ENT the very next morning because the videos suggested a possible obstruction. I scheduled an urgent follow-up and brought multiple videos documenting exactly what we had been seeing at home. The doctor refused to watch them. Every concern I raised was immediately dismissed with, "He's sick." The problem with that explanation was that I had originally brought my son in before he was ever sick because these symptoms had already been occurring. The exam itself was upsetting to watch as a parent. My son was screaming while being restrained while a scope was performed ( 2 days later another ent did the same not a tear no restraints needed ) The dr offered very little explanation, put him on his 5th round of antibiotics and a steroid and left the room. What bothered me most was not the medical decisions, it was the complete lack of compassion, curiosity, and willingness to listen. I came in with videos, ER recommendations, and genuine concerns about my child's breathing. Instead of feeling supported, I felt dismissed, unheard, and left the appointment in tears. As a parent, there are few things more frightening than worrying about your child's ability to breathe. I left this office feeling like my concerns were treated as an inconvenience rather than something worthy of discussion. I would never return and would strongly encourage other parents to seek a provider who takes the time to listen.

Dr. Jakobsen is pompous, dismissive, and rude. He acted like he knew everything about my condition…read morewithout listening to my experience. He claimed that my condition was not real and that I should be treated for acid reflux even though I had tried various treatments over the last two years. He eventually left the exam room without giving any sort of actual help. He is very unprofessional and should not be practicing medicine if this is how he will treat patients who are desperately seeking medical treatment.

Dr. Mundi performed double tympanostomy on my 18 month old and we couldn't be happier! From the…read moreaudiology testing to his office visits everything went smooth. Day of surgery I was so nervous but everything went well. She was under general anesthesia for a short amount of time. We went for her 1 month follow up and her tubes are doing well. Since getting the tubes her speech improved dramatically. She's been sick and no ear infection!Highly recommend the procedure and Dr. Mundi! He was great with my 18 month old.

Dr. Mundi performed my tonsillectomy and couldnt have asked for a better experience. From my…read moreconsultation to my surgery day was a complete breeze.. The surgical team & nurses were top notch and felt completely at ease. Although it hurt like hell during the recovery process lol im glad i got procedure done and over with! Would return if i need a ENT doc again :)

This was the most dismissive and disrespectful medical interaction I have ever experienced. I went…read morein with significant ENT concerns and was already feeling anxious about my symptoms. He entered the room, delivered an extremely distressing prognosis in a blunt and insensitive manner, and left without offering reassurance, options, or meaningful discussion. He presented a diagnosis and emphasized an extreme worst-case outcome that caused significant alarm. Concerned, I sought opinions from multiple other ENT specialists, who expressed that his assessment and the severity he suggested were not medically supported, did not align with their clinical findings, and were not considered plausible. This was both shocking and deeply upsetting The way this information was communicated left me in tears. I will always remember how I felt in that moment, completely unsupported. Regardless of the clinical circumstances, empathy and compassion are fundamental in healthcare, and they were entirely lacking during this visit. After reading other reviews, it is evident that many patients have had similar experiences, which is deeply concerning. It is also troubling that this is the second time my review has been removed, raising questions about transparency. I would not recommend this provider to anyone.

He cannot tell the difference between a bacterial infection and a viral infection.He misdiagnosed…read moremy condition, resulting in permanent injury to my cranial nerves.

What a lovely experience! Everyone in the office was so kind and had such great bedside manner. I…read morereally felt heard and it helped that the doctor I saw also had personally been through the things I was describing so I didn't feel like I needed to overexplain myself. I recommend 1000% to anyone unsure of curious.

I was seen by Dr. Doshi a couple years back after sinus surgery, so it was great to have her…read moreavailable when my son needed to be seen for his ear. It is such a relief to have an ENT physician who specializes in pediatrics close to home. My 5 year old was able to be seen right away, the staff and Dr. Doshi were great at keeping him calm so they could remove the items in his ear, which were pretty deep. The entire process was a breathe and the office was spotless. They made the appointment exciting for my son, so he wasn't so nervous. If you're looking for a great ENT, Dr. Doshi is the one!

They worked everything out and this visit was quick and easy. Good I don't need to change. Love Dr…read moreWainwright.

Once again I have had a 5+ star visit. They are my PCP with my Aetna HMO insurance. Not only are…read morethe front desk employees kind, professional, and helpful on the phone, they are even better in person! Not sure why there would be negative reviews. I work a front desk in a very busy orthodontic office, and I know how hard of a job that is. Everything was in order for my visit, I was seen right on time, and the office continues to follow good COVID protocols. Shawn Plowman is quite honestly the best care provider (aside from my midwife) that I have had in my years of needing medical attention. He is thorough, patient, and very easy to talk to. My adult sons still see him - he established such a good relationship with them starting when they went to middle school. He is a guy's guy with them - which makes them at ease and comfortable discussing anything with him. That being said, he also is great at my own visit, so he knows how to relate to any gender or age group. Getting my yearly screening referrals that line up with my insurance was super easy. (And usually there is generally nothing easy about my HMO with Aetna.) If you made it to the end of this long review, thanks! It is pretty much the same as my last, but I felt it was time to once again thank these folks for everything yet again.