This used to be one of the best places to eat À la carte in Hamilton, there was a time where the food and service was second to none and you had to book ahead in order to get a table.
Sadly, after having visited three times in the last 2 weeks, I would have to say that the standards are clearly slipping in this once fine establishment.
Now you can just turn up on spec and you are guaranteed a table, the dining room is nearly always more than 50% empty, even on Mothers day when we went on Sunday night.
The biggest disappointment of the Mothers day visit, was that they had replaced the normal À la carte menu with a fixed menu of the day which comprised of little more than pub grub, but with À la carte prices.
We were not informed at the time of booking that the regular À la carte menu would not be available on Mothers day, what a disappointment it was for a table of 8, there wasn't even anything on the fixed menu for the children to eat.
It was so bad, we got up and left.
On the previous 2 occasions, orders were just simply wrong, staff were then rude and unhelpful in trying to correct matters, some of the food was cold, honestly you would expect a better standard of service at a burger joint, definitely not what you expect from an À la carte hotel restaurant.
The hotel side of the business still seems popular enough, no doubt in part because of it's prime location in the town, but if your looking for a nice À la carte meal and don't want to be disappointed, then I would suggest you look else where and avoid this once great place, shame really. read more