Bad experience! Bad Service! Reserve somewhere else…read more I reserved a luxury car, Chrysler 300 (or similar) vehicle for myself and 2 other passengers. Upon arrival at Springfield MO airport (SGF), I checked in, got my car and walked to parking lot to pick up the car. It was a 2 seater! I walked back and talked to the staff. I said I reserved a Chrysler 300 (or similar) car, she stated that is what I received. I said there is a big difference between a 2 seater and a regular 5 seater sedan, especially when you tried to book a Chrysler 300. Her reply: "we can go round and round all day, that's what you reserved, that's what you got" I was told, at midnight, she can issue me a refund or take the car!! If you can, go next door and avoid Alamo and National (same office runs both). Go next door, better service! End of story: They rebooked me with a MID SIZE sedan at the SAME price!! Sorry, but I do not call that customer service! Terrible. Spoiled my whole weekend.

The car was nice. A shiny Chevy Malibu that was clean and maintained. The price was comparable to…read morethe other rental companies at the airport. The reason they didn't get five stars here was because it was difficult finding their rental counter in the airport. Whereas Dollar and Hertz and the other companies had big signs and were easy to spot the Alamo sign was minuscule by comparison, and set back to one side of the counter. I could have gotten over that, it's not a big deal I guess. What I can't forgive was the totally disinterested girl working the counter who appeared thoroughly irritated that I had the gall to show up to her counter to ask for my rental, when she clearly had more important text messages to pay attention to on her phone. The attitude rolling off her made me wonder if my daughter had a twin sister I was unaware of in Springfield.

Friendly service from Elias and Brittany ,service was fast, Friendly,clean cars and easy p/u and…read moredrop off service as well.cars are very well maintained and fuel effencicy.

I forgot the people who helped me two weeks ago when winter storm Fern hit Missouri and there was…read morecrazy amount of snow on the road. I think their names was Ella and Jerry not 100%. First time renting a car Ella explained everything to me and got me a car for the snowy weather. Jerry in freezing temperature shoveled my car path and even pulled out my car for me when I said I never drove in the snow before. Gave me some tips everyone was super nice. This was the night of January 26, if I got the names wrong please let me know!

Counter service was 5 stars. Katy was pleasant to work with. She identified a problem I had and…read moreoffered a financially smart solution. The inside of the car was vacuumed well but needed a good wipe down. 5 stars for the inside though!

Over $400 for a one way rental from Springfield to Des Moines (Over $600 with deposit). It would've…read morebeen less than $150 from Enterprise including the fuel, but they were closed. This Hertz was the only company with available one-way rentals, so they gouged on the price to compensate. Stay away unless you literally have no other choice.

They charged my card for renting a car but said my credit score was not good enough and said it…read morewould be 10 days before they would refund my money. Now every time I call them to get it back they put me on hold and never pick up. Really bad customer service

Eva and Erica was very helpful to us. The car was clean with friendly service.The Highlander was…read moreperfect for our trip.

We've been Emerald Club members since 1984. Service has always been excellent, with any…read moreissues--there have been very few--resolved immediately and to our satisfaction. This rental was even better than most, since we received a free upgrade. We drove 2872 issue-free miles in super comfort. The local staff always are helpful, courteous, and interested in us. We will be back.

Made a reservation, after an accident and just trying to get home to Texas. Got two email…read moreconfirmations... drove all the way to Springfield Airport from Branson AFTER calling to confirm the reservation. I got there and they told me they had no one-ways available - the agent said "I just rent cars, I don't know what else to say" - HORRIBLE customer service and bad business!!! RE: Hi Whitney, we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. - Lisa - THIS reply to a HORRIBLE review instead of reaching out to the customer shows the quality of this business. Went to the site and what's next? Call in? After all the troubles I've already been through w/ absolutely no regard from the staff or on-site management. No thanks. Screenshots attached - Confirmation and as soon as I walked in and they said there was no car for me and left, they canceled and sent THAT to my email. That could have been done before I drove the hour to pickup the car!!!

Rented a car and it smelled like cigarettes, no floor mats wasn't very clean. Don't recommend this…read moreplace at all. The "only" positive was customer service. They said I could bring back and switch but I was over two hours away at my grandkids graduation.

Desk agents lied to me and told me the local dmv would give me a temporary drivers license since my…read morehome state licensed had expired a few days prior... only to waste money catching a Uber to the Missouri dmv and be told I would have to be a resident to get a temporary drivers license. He straight lied to my face made me waste money on Uber fees and still didn't have a rental car while In this god awful town. Fake smiles and all lies. I hope he's terminated in time for misleading customers. When i fly back home I'll be sure to stop by the dollar desk again and give him a piece of my mind since he thinks shit is sweet!

I've been renting here quite frequently since January. Their cars are never super spotless or…read moreanything, but the employees have been ok. Our house is off a dirt road, so the car is never brought back super clean. It will have normal dirt on the floor boards, but nothing insane. This has never been an issue. Today I returned a rental car I got Saturday. I had got a little Chevy spark for the "mystery vehicle". The car was in poor condition on the outside & inside wasn't clean when we picked it up. I ignored this given we're going off a dirt road. I get an updated agreement and they charged me $75 for cleaning on top of the $400 for the 5 day car rental of a piece of junk car! Don't rent from these shady people, they need to wash the car when it's returned anyway. The car was returned to without any trash left in it, or any new damage. I will be disputing the charge.

We rented a car to have reliable transportation to my sister's funeral. The gas gauge didn't work…read more We had a blow out and couldn't get help from Thrifty because it was unsafe for them to help us on the shoulder of the road. We had to change to the donut tire ourselves and then once off the road, they told us to drive almost 500 miles on the donut to our destination. They made a really bad day even worse.

Great experience at pick up. The return was not so good. Fueled up the car 2 miles from the…read moreairport. Put gas until it clicked. We were charged $13 for gas and another $48 for a fuel service fee. Called customer service and they didn't help at all. Will be disputing this charge.

We arrived in Springfield very late and Avis was there waiting for us with a car. Fast friendly…read moreservice.

I've been renting here quite frequently since January. Their cars are never super spotless or…read moreanything, but the employees have been ok. Our house is off a dirt road, so the car is never brought back super clean. It will have normal dirt on the floor boards, but nothing insane. This has never been an issue. Today I returned a rental car I got Saturday. I had got a little Chevy spark for the "mystery vehicle". The car was in poor condition on the outside & inside wasn't clean when we picked it up. I ignored this given we're going off a dirt road. I get an updated agreement and they charged me $75 for cleaning on top of the $400 for the 5 day car rental of a piece of junk car! Don't rent from these shady people, they need to wash the car when it's returned anyway. The car was returned to without any trash left in it, or any new damage. I will be disputing the charge.

Beware. We had a solid quote of $138.19 that included taxes and fees for a small car. The agent…read moretold us he would charge $60 for an upgrade for a total of $208 and we agree. We wound up being charged $350, even after the agent told us he was taking $40 off when we questioned it and showed him the other agent (Nathan) quote, He said it was due to extrqa taxes and fees. We also pay $100 for 1/2 tank of gas - so total was $450. Gas was our fault - we didnt see gas station within 10 miles of airport and we were running late but this charge seemed excessive. Royal rip off but we were in a hurry to catch flight and paid it!! Never again with Thrifty.