We rented a car from the Springfield-Branson, Mo airport location. The car we rented seemed to have…read morean issue, so we turned around and came back to the airport. This time we worked with JOHN who was absolutely awesome (5 stars for him)--responsive, helpful, took good care of us, quick to see the problem and returned the car, found us another car, went above and beyond to make sure we would be safe and that we were satisfied. He saved our trip. Highest praise and highly recommend.

Unprofessional and rude, the manager behind the counter acted like he was on drugs with his erratic…read morebehavioral unwillingness to work with me. My booking was already paid for and he refused to give me a card because it wasn't one of the major ones even after calling their corporate office and them approving it he said and I quote "idont care who you call I'm not renting g you a car at all."

Friendly service from Elias and Brittany ,service was fast, Friendly,clean cars and easy p/u and…read moredrop off service as well.cars are very well maintained and fuel effencicy.

I forgot the people who helped me two weeks ago when winter storm Fern hit Missouri and there was…read morecrazy amount of snow on the road. I think their names was Ella and Jerry not 100%. First time renting a car Ella explained everything to me and got me a car for the snowy weather. Jerry in freezing temperature shoveled my car path and even pulled out my car for me when I said I never drove in the snow before. Gave me some tips everyone was super nice. This was the night of January 26, if I got the names wrong please let me know!

Counter service was 5 stars. Katy was pleasant to work with. She identified a problem I had and…read moreoffered a financially smart solution. The inside of the car was vacuumed well but needed a good wipe down. 5 stars for the inside though!

Over $400 for a one way rental from Springfield to Des Moines (Over $600 with deposit). It would've…read morebeen less than $150 from Enterprise including the fuel, but they were closed. This Hertz was the only company with available one-way rentals, so they gouged on the price to compensate. Stay away unless you literally have no other choice.

Where had excellent service from this budget rental, I originally rented the car for 6 days. Our…read moreflights ended up changing due to Covid so we had to stay an extra night well the rental car company had changed me for a 7 day rental because it was the best deal. Well I ended up in the hospital the day we were to fly home my wife called and they said no problem this it was on like 8.95 a day extra. Excellent service!!

We have been long time Budget customers but NEVER again! We rented a car for 5 days & paid in full…read moreahead of time to make it easier at check in. we shortened our trip & returned the car 2 days early & was refunded no money. Their excuse when I contacted them was "you got a deal for paying in full". Excuse me, why would that matter? Money should still be refunded for 2 days of not having the car. This business practice is ridiculous! Never again will we rent a car here. They screwed us out of money & had no remorse!

Very easy and good price. Bob was a big help when booking after a long and stressful day of travel.read more

Made a reservation, after an accident and just trying to get home to Texas. Got two email…read moreconfirmations... drove all the way to Springfield Airport from Branson AFTER calling to confirm the reservation. I got there and they told me they had no one-ways available - the agent said "I just rent cars, I don't know what else to say" - HORRIBLE customer service and bad business!!! RE: Hi Whitney, we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. - Lisa - THIS reply to a HORRIBLE review instead of reaching out to the customer shows the quality of this business. Went to the site and what's next? Call in? After all the troubles I've already been through w/ absolutely no regard from the staff or on-site management. No thanks. Screenshots attached - Confirmation and as soon as I walked in and they said there was no car for me and left, they canceled and sent THAT to my email. That could have been done before I drove the hour to pickup the car!!!

Rented a car and it smelled like cigarettes, no floor mats wasn't very clean. Don't recommend this…read moreplace at all. The "only" positive was customer service. They said I could bring back and switch but I was over two hours away at my grandkids graduation.

Desk agents lied to me and told me the local dmv would give me a temporary drivers license since my…read morehome state licensed had expired a few days prior... only to waste money catching a Uber to the Missouri dmv and be told I would have to be a resident to get a temporary drivers license. He straight lied to my face made me waste money on Uber fees and still didn't have a rental car while In this god awful town. Fake smiles and all lies. I hope he's terminated in time for misleading customers. When i fly back home I'll be sure to stop by the dollar desk again and give him a piece of my mind since he thinks shit is sweet!

I've been renting here quite frequently since January. Their cars are never super spotless or…read moreanything, but the employees have been ok. Our house is off a dirt road, so the car is never brought back super clean. It will have normal dirt on the floor boards, but nothing insane. This has never been an issue. Today I returned a rental car I got Saturday. I had got a little Chevy spark for the "mystery vehicle". The car was in poor condition on the outside & inside wasn't clean when we picked it up. I ignored this given we're going off a dirt road. I get an updated agreement and they charged me $75 for cleaning on top of the $400 for the 5 day car rental of a piece of junk car! Don't rent from these shady people, they need to wash the car when it's returned anyway. The car was returned to without any trash left in it, or any new damage. I will be disputing the charge.

We rented a car to have reliable transportation to my sister's funeral. The gas gauge didn't work…read more We had a blow out and couldn't get help from Thrifty because it was unsafe for them to help us on the shoulder of the road. We had to change to the donut tire ourselves and then once off the road, they told us to drive almost 500 miles on the donut to our destination. They made a really bad day even worse.

Came into Springfield 3 weeks ago for a school and had a rental through Avis. It was late when I…read morearrived and got my bags, almost 11pm. The staff at the Avis counter were very polite and had apparently had been talking about me since they knew I was coming! Rapid and efficient, they got me on the road quickly knowing I had a long drive ahead of me in order to get to my hotel! The car had a full tank and was very clean, staff told me right where to find it, and in this cold that was one of the most helpful things! If I'm ever in need of a car in my future travels I will have Avis in my mind for who to travel with!

Great experience at pick up. The return was not so good. Fueled up the car 2 miles from the…read moreairport. Put gas until it clicked. We were charged $13 for gas and another $48 for a fuel service fee. Called customer service and they didn't help at all. Will be disputing this charge.

I rented here quite frequently since January 2021 when I bought a house in Missouri while living in…read moreanother state . Their cars were never super spotless or anything, but the employees had been ok. Our house is off a dirt road, so the car is never brought back super clean. It will have normal dirt on the floor boards, but nothing insane. This has never been an issue. The last time I rented a vehicle from thrifty, I had got a little Chevy spark for the "mystery vehicle". The car was in poor condition on the outside & inside wasn't clean when we picked it up. I ignored this given we're going off a dirt road. After turning the vehicle in, I get an updated agreement and they charged me $75 for cleaning on top of the $400 for the 5 day car rental of a piece of junk car! Don't rent from these shady people, they need to wash the car when it's returned anyway. The car was returned to without any trash left in it, or any new damage. Their customer service was no assistance with this, and somehow it was ok they rented out a dirty vehicle but god for bid you'd return the car that they should be washing anyway.

Beware. We had a solid quote of $138.19 that included taxes and fees for a small car. The agent…read moretold us he would charge $60 for an upgrade for a total of $208 and we agree. We wound up being charged $350, even after the agent told us he was taking $40 off when we questioned it and showed him the other agent (Nathan) quote, He said it was due to extrqa taxes and fees. We also pay $100 for 1/2 tank of gas - so total was $450. Gas was our fault - we didnt see gas station within 10 miles of airport and we were running late but this charge seemed excessive. Royal rip off but we were in a hurry to catch flight and paid it!! Never again with Thrifty.