I've been part of Emerald Club for awhile but guess I've always failed at using it properly until…read morenow. Finally I got it to work with my company's 3rd party travel booking software and received a magical email the day before my pickup, saying I could skip the line and pick any car in the Emerald Club section. Both rental and return were easy. Didn't have to talk to anyone, lol. Also love that I could grab my favorite rental car, the KIA Soul. Gradually this is becoming my preferred rental agency! Especially because I've had THE WORST experiences at the OMA car rental counter.

Three Rentals = three bad experiences! That's 100% bad y'all!!!! And no one cares which is the…read moreinteresting thing... Steer clear!

I rented a vehicle from here last week and it was a pleasant experience…read more Vehicle pickup was very quick and easy. Vehicle drop off was the same, albeit a lot busier. The SUV was great. No complaints. It was clean and ran well. The employees were also really nice. I wouldn't have any issues with renting a vehicle from this Enterprise in the future.

I rented from the downtown enterprise as you can avoid airport taxes at this location. The vehicle…read morethat I received as a 'free' upgrade had 52,000 miles on it was in a little shaky condition. I was Just happy to have a vehicle so that I could make a quick round-trip to see a family member with health issues. The vehicle underwent extensive inspections, I was actually surprised how long it took compared to what it you normally do when you get a car at the airport. We had a conversation about the condition of the car because it had a cracked front end on the bumper. Upon return I was informed by the manager trainee that there were other cracks on the bumper and I would be responsible. After a lengthy discussion with the manager, they finally let it go when they were able to verify with the original inspector that the issue was pre-existing ,but it sure did leave a sour taste in my mouth, given that the exception had been identified prior to my departure. My only recommendation about this location is if you rent make sure you have everything is documented and you're clear on any exceptions to avoid problems when you return it.

Had a car reservation. Our flight got bumped so we had to take another flight that arrived at…read more8:30PM. We notified Avis to let them know our flight number and when to expect us. No one was at the counter. We called and they told us to wait 15 minutes! Still no one here!! Terrible customer service over the phone, too.

Absolutely horrible experience- almost died with toxic fumes from their ozium spray. Do NOT rent…read morefrom these people I need medical attention due to their negligence From Google- If you are currently experiencing severe symptoms such as difficulty breathing, wheezing, chest pain, or dizziness, seek immediate medical attention or call 911. Ozium is a strong air sanitizer (containing triethylene glycol and propylene glycol) designed to be used in unoccupied spaces to kill airborne bacteria. It is not intended for inhalation, and spraying it in a car just before driving can cause significant respiratory issues, eye irritation, and headaches.

We rented a vehicle from this location June 10-15, 2015. We had a very positive experience. The…read morevehicle they gave us was bigger than what we had reserved which was a nice surprise. All of the clerks we had interaction with were pleasant and helpful. I spoke with a woman on the phone the day prior and dealt w/ 2 different gentlemen during pick up/ drop off. The car was clean when we got it and the man we dropped it off to thanked us for giving it back clean. Overall good experience, would rent from this location again!

The van I received was dirty and had a smell to it. I later saw the dog hair in the back and some…read moresand on the floors. The gas was half filled when I picked up the van and they said they don't fill it since there's no gas station on site. I was renting through this rental car company after having a good experience with them years ago. I was in an accident with my vehicle that seats 8 and they gave me a van that seats 7. It also felt as if the car needed power steering fluid added to it. Reaching them via their phones is hard as I tried calling on three different occasions and when they did pickup they weren't very helpful. Recommend renting at another rental company.

We LOVE this rental place! It has a wonderful variety of vehicles to choose from! It is convenient…read moreand efficient! Romy is a wonderful manager and was super helpful and kind when returning our vehicle! check this place out if I'm need of a rental! Worth it! Thank You for a great experience!

Exiled to Iowa/Omaha, Nebraska was not my plan of a happy birthday. So I decided to rent a car…read more After looking through each rental company's lot and a reservation for a high end vehicle at another Omaha Rental Car Vendor was not anywhere close I was amazed to see the selection at Budget. Usually, Budget is not a purveyor of upper eschelon rental experiences however I was blown away at the selection at Eppley. 2021 BMW X6s, X5s, X3s, brand new Dodge Ram 2500 Limiteds, Expeditions with all the options, even their Camry's seemed to be a good mix of SE, as well as higher trim XSE and XLE, 4Runner TRD Off Roads instead of the typical lower end SR5 on rental lots. I chose a 2021 BMW X3 M40i. I could not believe they had this car. It was an enjoyable drive, very well equipped, and surpassed my needs for a escape from my sentence in Omaha, Nebraska. While it was not unlimited miles their mileage charge was reasonable and included 100 miles per day with the rental fee. I inquired as to why their selection was so great, Budget Nebraska simply uses the booking system of Budget for their rental business and it is not under the corporate umbrella, or so I was told. I have rented from a similar situation in Wyoming (that I would never recommend) but the group in Nebraska completely blew my socks off. The cars were all new with higher trim levels/option packages than I'm used to at rental companies, the service was acceptable, and the price was reasonable. I'd recommend renting from Budget at Eppley Field in Omaha, Nebraska if you ever end up there.

I do not recommend this location at all. I dropped off the rental car a day sooner than originally…read moreplanned due to a storm we had the next day. Returned it same way I received it. And this location likes to "try" to rip you off your deposit. They have lack of communication skills and customer service skills as well. Been trying to get ahold of this location since last week with no response. Called corporate office and they couldn't even find a reason so back to square one with these people. Next step is contacting someone higher up and my credit card company. I would definitely reconsider using this location to get any rental cars.

My baseball team and I were in a tough pinch after Avis overbooked by over 40 vehicles. We needed…read morea 15 passenger van. Logan not only helped us originally find the reservation (which was for a different company) but when we were SOL from Avis, he found a last minute reservation for us and totally saved the day. Thank you for your professionalism and staying true to your reservations/offerings.

Great customer service. Fast and efficient. Picked out a nice car for my family when it was their…read morechoice. Left a watch and they contacted me via phone call immediately.

I'll preface this by saying that my real experience from pick up to drop off was pretty good. After…read moredrop off is where I had an issue. I rented from Hertz at the Detroit airport location. This location is well away from the terminal and requires shuttle service to get between the lot and terminal. My issue was as soon as the shuttle left the lot, I realized that I had left my AirPods on the drivers seat. I asked the driver if he could radio back about it and that I'd ride all the way back with him. Upon return to the lot (less than 10 minutes), the AirPods were no where to be found. I showed the attendant through my iPhone that they were there, but after 30 minutes they could not locate them. I again told them that they were just sitting on the drivers seat. They brought the car back to me, after being cleaned, and let me look, obviously no where to be found. I wanted to stay and search, but I had to catch my flight and no matter how long I stayed, I was never getting them back. They cover themselves with a sign right where you drop off stating "Hertz is no liable for lost items". Just disappointed that folks just aren't all that honest. Update: I guess my AirPods weren't lost, but taken. I kept checking the location after I got back home and they now now at an apartment not too far from the Hertz lot at DTW. Somewhere around 41064 Canton Ct, Canton, MI.

I'm usually not one to write reviews but Hertz as a business themselves is a joke. As a business…read moreowner I understand the means of caring for clients, and good business. From the beginning of my experience to the end it was just the worst experience I've had with any business anywhere. All Omaha and Bellevue locations are very poorly ran, dirty, and staffed with rude and uneducated employees. I hope who ever is in charge of this company would see all these bad reviews and have a serious sit down with the board to make some serious changes. I've never in my life been more sad and regret so much to pay for a service in my life.

OMG....dangerous to rent their Vans at the AIRPORT location..first one the engine shut down near…read moredowntown so they gave me another one..these Vans are OLD and nearly 50 k miles on them and they show it. I sincerely ask all to NOT rent their vans..they are DANGEROUS. It was so bad I am filing complaints with the District Attorney and the National Transportation Board..as you see on their complaints..this Licensee must lose their right to rent under the Dollar name..I am in the process of filing a formal complaint with the Corporate HQ. And, the lady that worked in the booth..you could tell she hated her job and I assume it is the way they are treated by MGMT.