Had a car reservation. Our flight got bumped so we had to take another flight that arrived at 8:30PM. We notified Avis to let them know our flight number and when to expect us. No one was at the counter. We called and they told us to wait 15 minutes! Still no one here!! Terrible customer service over the phone, too. read more

Avis Rent A Car - Car Rental Near Me - Omaha, Nebraska

Absolutely horrible experience- almost died with toxic fumes from their ozium spray. Do NOT rent from these people I need medical attention due to their negligence From Google- If you are currently experiencing severe symptoms such as difficulty breathing, wheezing, chest pain, or dizziness, seek immediate medical attention or call 911. Ozium is a strong air sanitizer (containing triethylene glycol and propylene glycol) designed to be used in unoccupied spaces to kill airborne bacteria. It is not intended for inhalation, and spraying it in a car just before driving can cause significant respiratory issues, eye irritation, and headaches. read more

Parker was a pleasure to work with. Happy to know I have a trusted manager near when I need to rent a car in the future.

An email I wrote to nathaniel.peters@avisbudget.com and jamesswitzer@avisbudget.com which are supposedly managers of this location. Never even got a reply. Stay far away from this location. I picked up this vehicle earlier than what I had originally reserved and also at 10pm at night on Nov 27th. I originally reserved a minivan but was told because I am picking up early, they did not have my vehicle I reserved instead all they had was 12 passenger van. I accepted the vehicle and was given a barcode and a location for the vehicle. When I got into the vehicle, I noticed that the passenger lower convex mirror (used for blind spots) was broken and bubbled and the outside turn signal on the mirror was busted off. There was nobody insight to help me so I was forced to take the vehicle and use the barcode to get out of the gate. This is a safety issue and it is actually illegal to drive with a broken mirror. ESPECIALLY IN LARGE VEHICLE ! This vehicle should not have been in service until the mirror was fixed. Fast forward to Nov 29th. Omaha received a very bad snow storm. I went out of my hotel to unbury the car and get the ice off the windshield, I was trying to use the scraper and the washer fluid, Light comes on in the dash right away washer fluid low. Due to time constraints, I was forced to drive to a gas station and buy washer fluid because I was not comfortable driving in a snow storm at night with no washer fluid. I assume you and All your staff were aware of the upcoming snow storm. Why would they send a vehicle out with no washer fluid and a broken mirror when there is a snow storm coming, Visibility is already bad in the snow. I spoke with customer service and all they would offer me is a vehicle exchange and also 1 day refund off my rental. I was in Omaha for my son's wedding and we had activities every day for his wedding. I did not have time to go exchange the vehicle. When I brought the vehicle back is spoke with the gentleman that checks in the vehicles and he confirmed that he knew about the broken mirror in fact he said the white X on the mirror you see in the pictures is from him. He said he knew nothing about the vehicle not having washer fluid. He did however agree that the vehicle is unsafe in its current state and he would take it out of service. I appreciate your time in handling this very frustrating experience for me. read more

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I had an amazing expeditiously First-class service when I rented a car at the Omaha Eppley Airfield Avis car rental branch. I made the reservation the day before my arrival, choose "the mystery" option for unknown car for about $42 a day. Upon my arrival I was pleasantly surprised to get a new Dodge Ram 1500 Quad Cab with the HEMI. Considering Omaha was under weather watch for a big snow dump, this truck was perfect for me to manage my way through roads. Check-in and Check-out was effortless...I just used the app on my phone, keys were in the car, showed my drivers license at the parking garage exit and I was on my way. The process was streamlined so well that I barely had any interaction with any humans.... Perfect! This is exactly what a frequent flyer strives for to keep their travel experience flawless!! read more

Avis Rent A Car - Car Rental Near Me - Omaha, Nebraska

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Rented a car for 2 days in Dallas to take my 3 daughters to see there older brother before we was being delpoyed overseas. 2 weeks later they send me a bill for smoking in the car. NONE OF US SMOKE They refuse to even consider dropping the extra charges. Way to treat your military families! read more

Avis Rent A Car - Thanks AVIS. - Car Rental Near Me - Omaha, Nebraska

Do not recommend renting from this location. The airport is under construction and directions where to go and how to pick up are unclear. Once you finally navigate through the airport and locate the counter, Avis staff in both the Avis booth in the garage and the Avis counter are rude. Management is no better. If you need assistance call the Avis customer service line because the staff at this location is rude, unhelpful, and poorly trained. read more

Run away. Or drive away, if you can. No one is at the counter and there are no signs, only a QR code sign telling the customer to do a pre-check. You do that pre-check, the system asking you to put in by hand all your information that's already in the reservation, even though it started the sequence by having you put in your already received reservation number. After another 10 minutes or lifetime, the clerk at another car rental office - thanks, Thrifty! - tells you there is usually no one there, and maybe you should go downstairs to the Preferred status-only desk. (Dear reader, you can tell what will happen next, can't you?) You get to the Preferred desk and wait another 20 min or so with the other 4 folks that had been in line with you above. *Just* before you manage to make a reservation with someone else, a miracle happens, you're at the front of the line! Jessica, who is in a green fleece and has just started her shift (4 PM, Sep 1, 2025), asks for your Preferred membership. Learning you don't have one, she tells you to go back upstairs. You refuse and politely, but firmly, tell her, "I won't go back there, there was no one there for 20-plus minutes, not to mention the additional 20-plus just now in this line." She tells you that you're rude and she won't serve you. Thank the heavens, Kari in the next window is professional, polite and kind, and asks you to be her next in line. She apologizes for the wait and the absent staff above, and has you out of the airport in less than 5 minutes. 0 stars for this Avis branch. 10 stars for Kari, who apparently should be managing the place! Go to Kari, or Thrifty. Actually, Kari should go to Thrifty. read more

Ordered a midsize car and they gave me a FIFTEEN SEAT passenger van. Terrible customer service. It was a real bad start to my trip.

Absolute nightmare! Not as much with employees at airport but the customer service and supervisors are horrible over the phone. They always send me coupons but never honor them. I had a booking early August. I was still getting charged up until oct 10. They never contacted me at all. They just charged my credit card on file that I had only for incidentals this was a prepaid rental. Everything was paid upfront. There was numerous told charges that I was unaware of and numerous other charges two months after I rented my rental went from a $427 to 1300 I would've never known this if I wouldn't have looked try to get it resolved with supervisors, etc. even called corporate and they were worthless now I'm gonna take it up with my credit card oh yeah, the last time that I rented, which was just two days ago for the first time ever I was told that I couldn't keep my car parked at the airport. I asked him where I was supposed to put it then I've never been putting in that position. They said take it to the third floor of the parking garage. That's all they said after getting back from the trip, I got my car drove out and it cost me over $100 to park on the third floor for four days. I couldn't believe it I've never been charged before ever not to mention apparently if they would've told me to go park on the fourth floor the rooftop it would've been $10. I was never given that option. Personally I think every rental car company I use has been sneaky and never owns up to their promises. They're just as bad as Cell Phone companies. I could get in way more detail than this, but it would take me too long just to watch out. Make sure your credit card isn't being charged after your rental because mine sure was well over what I even paid for the rental. I will share my actual receipt, but then when you push share receipt, all of a sudden it changes completely most people wouldnt notice this. Also, you will notice that it says one extra day actually it was two extra days which I let them know while I was on my trip because I had two a voucher for two day free rental. I let the lady know at the Brownsville airport because I had to exchange the vehicle because the backup camera was not working. I asked if she wanted to see the vouchers and she said no we can see them just fine on our end. This was their excuse to raise the entire bill because they said I should've did a new reservation. I told them that I am not an employee of Avis and that is not my responsibility to understand and suggest to the Avis employees how to do their job. I was the customer. read more

Avis Rent A Car - this is my actual receipt and the one with red border. Push share receit and this happens. they're also over $100 in toll charges - Car Rental Near Me - Omaha, Nebraska

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Run!!! Pay extra and rent a car from a honest company that will not rip you off. I dropped the car in the condition I received. They sent me a letter a month later to inform me there is a crack on the windshield and charged my credit card for $600. read more

The AVIS representatives at Eppley are are friendly and welcoming. I've been to Omaha 5 times with my wife to decide whether we are going to retire there to get out of the rat race in SoCal. The vehicles we get exceed our expectations when driving around Omaha. Since im a preferred customer I am able to go straight to the parking structure to pick up my rental car which is great since construction and the expansion is currently going on at Eppley. My wife and I look forward to going to Omaha soon and continue renting a car at AVIS. read more

It was 15 degrees out and no one was in the warm airport I had to stand outside in the cold garage to get a car that was supposed to be ready.. Of course they asked me all the questions that was adopted as I set out up on line days before. Then after about 30 minutes of 17 degrees I had to walk way down to the other end of the carts, BEING HANDICAPPED BEING BROUGHT THERE BY A gentleman in a wheelchair had to go get my car... totally when I take the cart back I AM DONE WITH A V I S read more

Preferred member here! Reserved a mid-size hybrid car (Camry hybrid) for a higher price than a compact or subcompact hybrid. None were available when I arrived at Eppley. Rep at Preferred Desk did not ask questions, no acknowledgement of not having my preferred vehicle, and just confirmed without any say from me a sub-compact nonhybrid SUV (Chevy Trax). I would've gladly settled for the cheaper Prius they had on the lot, but she wasn't giving any room for negotiation or was helpful. According to her, they are equivalent in gas consumption (For reference Camry Hybrid is 50mpg vs Chevy Trax 32mpg highway). I was told by Avis I would need to speak with customer service when I return the vehicle, but I'm not holding out hope for any type of compensation if the Preferred rep is any indication of the kind of service I will receive. Point: willing to pay a higher price for the car I wanted, given a choice, would've opted for something cheaper and smaller if it was not available, BUT, not given that choice and instead forced into something I didn't want or would care to pay for. read more

DO NOT USE AVIS!!! I booked a small compact car from this Avis location 2 months in advance and paid for insurance to ensure I could get a small car. I don't drive often and needed to feel safe in a smaller car. I was only renting a car for one day. When I arrived at the rental desk, I was told that there were no more small cars available, and the agent was extremely pushy, trying to give me a huge pickup truck or an XL SUV. After refusing both of those options, he "found" a 'smaller' Chrysler, which was just as long as the SUV & pickup truck were. I was told that I didn't pay for insurance, and when I showed the agent my receipt, he told me that it wasn't valid on the larger car I was being issued. At this point I had already spent an hour at the desk with the rude agents. After going to the car pickup lot, it was full of small compact cars. I asked the agent downstairs why I couldn't have one of those, and she told me that they were reserved for other people! And she was extremely rude. I was told that if I wanted one of the other cars, I would have to write down the license plate, go all the way back upstairs to the pick up desk, and get the car switched to the other one. At this point, I've been at AVIS for an hour and a half, and I'm out of time. I have to leave to get to my meeting. It's obvious that this is a scam and I will NEVER rent from Avis again. I had already paid $130 well in advance, and I had to pay $150 more. So $280 just to be forced to take a car I didn't choose and deal with the rudest people I have ever met. I struggled to drive this car. I struggled to park it. And I was extremely uncomfortable driving it on the highway. All of this could have been avoided if Avis had just given me what I had reserved and already paid for! At dropoff, there was a line of over 50 cars. It was a disorganized mess! And there was no information given about how to turn it in. Eventually an employee walked by and I asked what to do and he said to just leave it there. When I asked for a receipt, and was told to go all the way upstairs to get a receipt. I got my receipt just in case they overcharged me or tried to scam more money from me. Overall this was the WORST rental car experience I've ever had. Never again. Don't make the mistake I did. Avoid AVIS at all costs. read more

Wow. I've never met an employee that's in customer service that was as rude, zero personality and didn't smile once during my transaction. No thank you when I paid. Nothing. There was a language barrier with customer in front of me so she wasn't happy to begin with but I'm in customer service so I'm always polite to those that have to deal with every type of customer. Said she's been there 29 years. Maybe it's time for a different job with the company, not dealing face to face with customers. Now, for the vehicle. Newer Rogue, 46,000 miles on it idles very rough. Oil maintenance light keeps coming on. Inside was fairly clean. Outside looks like I went 4 wheeling with it. Shouldn't have to clean the windshield before I pulled out of my spot. Tried to save a couple bucks. Next time I'll read reviews, but never Avis again. read more

If I could give less then a 1 I would. I was given a car that should of never been put on the road. Driving through Colorado with the snow and ice on bald tires I mean there wasn't an ounce of tread on these things. When I got to my destination of Arizona I got a flat. Hmmmm wonder why?? Maybe cuz tires were bald?? Anyway took them a whole day to get me a new rental so lost a day of my rental and because of this we had to leave later then suppose to and got caught in snow storm in New Mexico which made me a day late returning and missed a days pay at work. After returning car I called customer support because they charged me for everything they thought they could. Tow, new rental, 2 gas charges (both vehicles were full), day late fee and forget the others. I was charged in total $419 dollars for a car that should not of been on the road. How does that work? Tried to get some sort of compensation and only thing they would do was credit 2 days of rental...it was 23 dollars a day so putting my life at risk is only worth $46 dollars?? So now I am taking them to small claims court. $419 just turned into $2500 that I can sue for....they should of just have me my deposit back and all would of been good but nope now they get to pay 20 x more then the 419. Stuuuuupid...because I will win I have a solid case and lots of photos. read more

Avis Rent A Car - Car Rental Near Me - Omaha, Nebraska

PSA - Check your final bill and insist on a print out at return. Don't be duped by their process. I picked up and returned a car at Omaha airport. At drop off, rather than being given a printed receipt, I was informed to expect the final invoice via email. Upon review of the final bill, a fuel service charge was added despite the fact that I filled the car from a gas station about a mile from the airport. To get the excess charge removed, I had to call the Avis customer service. I was ask to provide the name of the gas station, the exact address, time of fill, and amount. The request for the gas station address got me a bit irritated as who notes the gas station address, especially when traveling. From Omaha, I went to Myrtle Beach and picked up another rental car from Avis and dropped it off at Charlotte. Again, I was not offered a printed receipt and again a fuel charge was added to the final invoice despite filling the tank before returning the car. Upon calling customer service, I had the same experience. To remove the fuel charge, you had better know the gas station name, exact address, time of fill and amount paid when you filled the tank. I'm inclined to say that this gouging practice is company-wide. If you want to waste half an hour talking to an Avis agent to get a refund, keep using Avis. But this woman is done. I would rather pay the higher rate with another company than be aggravated. I will also post this experience in the Charlotte location. read more

First things first, easy to find if you're at the airport which is nice. That was the only positive. However, we booked an elite SUV and specified that we needed a 7-seat SUV. It was confirmed and we were promised a 7-seater. When we got to the airport to pick it up, we were not asked about anything like extra insurance/extra drivers/toll packages/etc which was definitely unlike any other car rental experience. In addition, the kicker was that the SUV they had reserved us was only a 5 seater. Ridiculous. Luckily there was an extra SUV that hadn't been rented out yet but imagine if there wasn't. We would've had to look for another car rental at 11PM at night because AVIS doesn't follow up on their promises. Finally, when we dropped off the car, there wasn't even a single AVIS employee there. We had to drop it off at Budget. I would not recommend this car rental service to anybody. read more

Terrible experience. Car was booked 2 weeks prior. Waited 1/2 hr in "preferred" line behind 20 people also waiting. Cars were coming up one at a time and vehicle assigned to me (only choice) was filthy outside. Did not notice there was a chipped windshield until I used the wipers about an hour away from pick up. Avis billed me for damage that was already on car, but could not be detected through dirty windshield and poor lighting in rental car center. Disputed the claim and only response received was a copy of damage bill. (Great CSR training). No wonder Avis stock is down 50% YTD. Based on my experience National is much better place to rent cars. read more

After dropping off rental car at airport, I was thinking everything went well and liked the car we had. 3 weeks later, a letter was received stating my credit card would be charged $450 for "Excessive Exterior Dirt." I was shocked at the amount and didn't think I had $450 worth of dirt on the car. When I called customer service to inquire about the ridiculous amount, I was told this was a standard amount on the rental agreement which I did sign. I wish I had the foresight to take pics of exterior when I dropped off, but didn't think about it when I was trying to make sure everything was out of the car and to grab luggage in the back. I can honestly say this is the most expensive car wash I have ever paid for. WILL NEVER USE THIS RENTAL CAR COMPANY AGAIN! read more

Horrible customer service, I prepaid for my car online went in to pick it up and was told my card was not supported and nothing they could do. After cancelling my rental was told it would take 30 mins for a refund. When I called they said 3-10 business days. So out money and a rental and we leave in less then 12 hours. Thank god for Turo!! read more

Avis rent a car at Omaha airport. Nothing can be improved instead of lying about charges then billing you services fees after drop off and won't even bother to answer calls or provide clarity read more

I rented here at the end of the summer for a 4 day trip to see family in the area. I am a frequent American Airlines traveler and had received an offer from them for 2,000 AAvantage miles with an Avis rental of 4 days or more. When I got to the rental counter at the new airport garage, the agent noted the offer and the process was pleasant and efficient. 2.5 months later, there were no miles, so I called the CS number for Avis on the AA web site. I spoke with someone at Avis and all I got was runaround saying I needed to contact American Airlines, blah blah blah. The agent there said I booked on the wrong website, so I wouldn't qualify for miles. That's funny, because I booked on the link attacked to the AA/Avis email! In the end because I fly American alot, the CS agent at AA gave me the 2,000 as a goodwill gesture on behalf of the airline. Nothing from Avis! read more

Was landing just after midnight and was worried that I would not be able to pick up car. When I landed I was assigned a space for my car. Went straight there, hopped in, and went to the exit gate where the lady was super nice and said they always wait for the last flight to come in (which is not always the case by any means). Made the whole experience very easy. Thank you! read more

I brought the car back with a full gas tank but was charged $45.34 for gas. I complained, send Avis staff the receipt which represented the gas I used to fill the tank. I then asked Avis staff for a receipt which represented the gas for which I was charged but the agent refused to send it. Above suggested to me that Avis staff was scamming people for unnecessary gas. read more

I don't always get Avis, it depends on price and service. Between Avis & Enterprise, but this time it was Avis. I signed up for the free preferred service on the Internet, made a reservation and I was told I can go right to pick up the keys. I showed my id, credit card and I was off. Very quick and easy. read more

I received an unsafe vehicle from Avis. I talked to 4 different Avis representatives trying to get the problem resolved and all 4 said they could not help me. On a snowy freezing night, they gave me a vehicle with non-working washers. I was in rural Nebraska and had great difficulty seeing the road due to the frozen snow and dirt on the windshield, In addition, the vehicle was given to us dirty and the oil change light was on at all times. I strongly advise avoiding Avis. read more

My wife flew to Nebraska to visit her family this Thanksgiving. She picked up a rental car from the Avis location at the Omaha airport. The car was good, and the price was reasonable. We had used a coupon code and avis wizard number when making the reservation. One gave us a 35% discount, which was cool. The other (the coupon code) gave us triple Wyndham Rewards points for making the reservation, but in order to get the points, my wife had to provide our Wyndham Rewards number to the desk, so that the lady behind the counter could enter it into our reservation. Bless her heart, but she could not figure out how to do it. She didn't know what Wyndham was and thought we were asking her to enter a different coupon code into the computer. My wife called me and put me on speakerphone, and I explained to the lady behind the counter how the coupon worked, but that she should be able to put our rewards number into the system to link the reservation to our account. She never did figure out how to put our rewards account number on the reservation. My wife left her the rewards number, and she assured her that she would speak to her manager and figure it out. Apparently, that never happened. The points never posted to my Wyndham Rewards account. I would have given a 2/5 star review, except for the awful customer service I received. I called the customer service line and got a man with an Indian accent who looked up the reservation. I explained to him how the coupon worked and told him that the lady at the counter received the required Wyndham Rewards number but never entered it into the reservation. Rather than ask for the Wyndham Rewards number and try to fix the issue, he said that since there was no account number linked to the account and the reservation had ended, he could not help me. Never mind that I wouldn't have known to call customer service until AFTER the reservation ended because I wouldn't know if the rewards points had posted until AFTER the car was returned! It was totally the fault of the lady that processed the reservation, and he would not help me make it right. Ridiculous. What ever happened to people who take pride in their work? read more

Check your receipt for unauthorized fuel charges! The rental car was as promised, but when I returned the car and was rushing for the terminal shuttle, I didn't notice that I had been charged $15.99 for "Fuel Service." I had bought gas and brought the car back full, so there was no reason why I should have had a fuel charge. Avis's offshore call center rep refunded the entire $15.99, but the whole thing left me suspicious as to why that happened. I saw the Omaha airport check in attendant look at the fuel gauge check in, yet I was charged for "Fuel Service." Seems fishy. I'll choose a competitor next time. read more

Too much upsell. Said I was getting an option but no reference to price. No way to call the front desk at the Omaha Eppley airfield airport. The lost and found website does not work. Will never use them again. read more