The Enterprise Rent-A-Car experience at OMA airport was excellent. - no wait at the counter - friendly staff - clean vehicle - easy check-out from the lot - no problems with my vehicle throughout my trip - easy drop off. I would rent from this Enterprise Rent-A-Car location again. read more

I was in town for a week and rented a Nissan rogue. I found it disappointing on a Saturday afternoon that one person was working three different car rental counters which included enterprise. He had a good attitude and tried his best to get everyone through. After I paid, I went to the parking garage and was in a car within 30 seconds. I had the option between the rogue and a jeep. I took photos of the jeep because the license plate in the front was completely folded on both sides which was odd. There was a bad water stain on the car as if it was washed but not dried properly. My wife found tooth flossers in between the front passenger seat and center console Returning the car was easy and seamless. My 3/5 stars isn't for the customer service as I thought it was good and quick but because of the dirtiness of the car. read more

See all

We had a fantastic experience with Enterprise at the Omaha Airport. On-line reservation was easy, was escorted to a great SUV when we got there, and the return was awesome. Ramy Abaza was smiling, friendly, and made it a great experience. Will use Enterprise every time read more

May 29, 2024: The vehicle was dirty, and I received a ticket for its lack of registration. I called 4 times over 3 days with no return call or solution. They couldn't even give me address to send the ticket. When you are already stressed because of a sad reason to travel this is an unkind, unprofessional, uncaring response. Pond Scum. UPDATE: June 9, 2024: They still haven't returned a call or sent me a place to mail the citation after 5 calls! I just got this from the Omaha Police: Thanks for taking the time to appeal your citation (70468149). This citation was issued for the following violation: 50 Expired Plates/Unregistered vehicle(Sec. 36-170). At this time, your appeal has been declined. To resolve this citation and make a payment, please access the Web Payment System. Operator Comment: This citation was issued for Expired plates, not expired meter. Please send the citation to the rental company since they didn't have the vehicle properly registered. read more

Enterprise Rent-A-Car - citation - Car Rental Near Me - Omaha, Nebraska

Their customer service was awful and they refused to help solve any problems. I will absolutely never rent a car through them again

We have always used Enterprise to rent our cars for vacation but never again. I pre-rented a luxury car class for vacation. I called the day before to the rental location to make sure they could still accommodate us and I was told yes they could. We showed up on our rental day and was then told that they no longer carry that class of cars and downgraded us to a different type. Funny how my bill ended up being more at the end and I actually even returned it a day early. I have tried numerous times to reach out to the area manager and they will not return my call. I've tried connecting with the 800 number all they tell me is to go through the the local area rental manager. Again he will not return my call. I just called again and I was told it's best to email. If he isn't going to return my call he isn't going to return my email. Beware anybody who rents through Enterprise. Never again . read more

I have flown in and out of airport many times and this location is never prepared. Today was the worst with a 45 min wait outside in a cold garage just to get a car. I know Monday's are heavy travel days but y'all should also and PLAN for this. Or stop renting so many cars if you cannot do better. read more

Enterprise Rent-A-Car - 45 min wait for a car in the cold. Wow - Car Rental Near Me - Omaha, Nebraska

My mother rented a car to drive cross-country and had mechanical issues (car wouldn't start) on the way, which they corrected by providing a replacement car. Great. Unfortunately the replacement car has issues with multiple service lights coming on and a radio that doesn't work and Enterprise is unwilling to offer any support beyond "call roadside assistance". The main 800 number gave the old "I'm just doing my job" routine, another Enterprise rep told her to get the car serviced if she is worried. There are many Enterprise locations near her location but they wont help somebody that is stuck a thousand miles from home with a car that is untrustworthy. Not a great business model for keeping customers. read more

Fast , friendly staff, and efficient workers. Visited on orders and this was one of my most memorable trips yet with enterprise. Left wallet in seat and the member who assisted me helped me so much that day with grabbing it before flight. Thanks again Ramy! Keep up the great work. read more

This review is for the Omaha NE airport Enterprise. I dropped the car off and realized I left my expensive sunglasses in the car so I ran back. The car was still there but they said it wasn't the car I just dropped off that it was a different one but it was the same license and make and model! They said that they'd go find my sunglasses with the cars being cleaned and they just never returned. someone from that team stole my sunglasses so fast and their lost and found department is not helpful. I'm very frustrated with them. I guess only items they don't want will be returned. read more

Email: Your car is waiting Biggest lie and waste of my time. 5 to 10 minute wait, after that loooong walk from baggage claim. 3 attendants - zero cars available Great planning, Enterprise! read more

I always rent from Enterprise. I like the loyalty points and never have any issues with the cars or employees. They always try to give me a choice of vehicles and often upgrades me. They are always professional and friendly and returning a vehicle is a breeze. They email me a reciept which makes it easier to do my work expenses! read more

Enterprise Rent-A-Car - Car Rental Near Me - Omaha, Nebraska

One of the worst Enterprises location as the lady at the counter is rude and gave an attitude for checking if i could move up my reservation for an earlier time. She didn't even check the system to see if there is any available. read more

I left my headphones in my rental car, and realized just as I got to the terminal. My husband/son went back down and found Erica, and as soon as she realized the car had just been taken back for cleaning she SPRINTED down after the car to catch the guy driving! SPRINTED!!! Everyone I've dealt with at this Enterprise has been very helpful, but she went way beyond my expectations. And as you'll see from the picture, she also offered a sucker and a smile, AFTER sprinting out of the parking structure to recover my headphones!! SUPER IMPRESSED! read more

Enterprise Rent-A-Car - Erica - Car Rental Near Me - Omaha, Nebraska

4 1/2 STARS...an owner's manual would have been helpful to understand why with bluetooth off, the radio kept switching to "i-pod" to attempt to connect my i-phone and interrupted the radio when the phone was plugged into the USB port to charge. Otherwise, the rental & return experience and the vehicle were wonderful. I'll rent again from Enterprise when I need a car. read more

Enterprise is located in the rental car garage adjacent to Eppley Field. This was my first time to use Enterprise in several years as I usually use National. When I arrived, I immediately noticed how the Enterprse employees handle their customers. They really try to personalize the experience by talking to you during the rental process. My experience with them during the pick up and drop off was very professional. The car that they gave performed well with no issues. My only issue with them is that twice during the pick up phase two different employees (one in the booth that typed me up and the other who walked me to my car) really tried hard to get me to add liability insurance to my rental. My company has its own so I don't need it but felt their pressure to add it on. Of course I said no both times. Both employees told me that they strongly recommended it and I thought it was an overt sales tactic for an add on. Also during the drop off, an employee made it clear to me that if I was satisfied with my rental experience that I should say that I was completely satisfied if asked by a survey. Not mostly satisfied but completely satisfied. Obviously they are under a lot of corporate pressure to get perfect scores. I would rent again from Enterprise but prefer National. Just give me my car and let me get going. read more

I arrived late and they sent me out to a large parking lot and they had no idea where my car was parked. It was in Avis and not Enterprise. Next the car did not have a scraper so I borrowed one from the hotel. And I wanted to rent a standard and all they had was a SUV that was a pig on gas. When I went to the lot there were plenty of smaller cars. I'd avoid this location at all costs. For the record I travel all over North America and this was one of the worst car rental locations. read more

I will never reserve a car with Enterprise again. Booked a car, with a credit card, in advance, knowing travel on the 4th of July would be challenging. Included my flight number on the reservation, in case there were delays. No delays. Arrived at 10:15pm, to pick up my car for the drive to Lincoln. Was informed by an agent (who was on his way out) that they had overbooked, and I should take a taxi to a local hotel, and come back in the morning. I was given the managers card, to complain. Travel during a pandemic is challenging enough, without such poor customer service. read more

Made a reservation through Costco at a decent price for our long weekend. Flight was delayed, called and was told as long as we were there by 3am, someone would be available. Arrive at 140am to NO ONE!!! Gladly Avis was open and happy to have the business. read more

I've rented from this Enterprise location several times in the last year or so. It's easy to get to - just exit the airport, walk across the pick-up lane and into the parking garage. It's easy, fast, and the vast majority of the short walk is shielded from the wind. Anyway, in the past I've always been assisted by guys who were INCREDIBLY obnoxious about pushing their dumbass insurance plans. This past time I was assisted by two young women, both of whom were efficient, professional, and actually listened to what I said. They also gave me a slight bump-up from the car I'd reserved at no charge. With that kind of service, I'd go back to Enterprise next time, even if they were a few bucks higher. Not so much when some moron there nearly threatens me into purchasing extra insurance I don't need. Enterprise management would do well by taking a course in actually listening to their customers. Overall, I do not care for the company - but this location was great on my last visit. read more

Major Shout out to Cruz Barrett for being incredibly patient and kind during our families tough time. My dad and I flew out from Las Vegas and Los Angeles for His mothers my grandmas funeral. We made reservations but when it came time to pay our card wasn't working. My dad started to have a melt down with the potential thought of being stranded at the air port and missing his mothers funeral. Long story short Cruz showed true customer service and went above and beyond to get us into a rental and to her funeral. He had me in tears with his generosity. Super professional and 5 STARS Cruz for you kindness. read more

The staff gets a A+ The Chrysler crap ass Pacifica brand new shit box smoking steamer is crap. Storage is good/great Absolutely everything about this horrid shit box is a D- at best Tranny? Who knows it's got 9 useless gears Infotainment ? Go ahead and blow your head right the F off rather than kill you and another person simply trying to use the F'ing thing. Ohhh and if you like cruise control this thing will launch you at a high rate of speed into the car in front of you for fun! Almost died several times while the cruise completely let off the throttle then downshifts 7 gears to break traction and spin you into a 180. The computer system is so bad with Apple that you will have conflicting directions at the same time. Only cost me 3-4 hrs on my trip but hey who doesn't love crap tech right? Make it shine and sell it fix it later! I'm glad I rented a dodge product and I will never even ride in one of these POS. Horrible vehicle. Enterprise was nice but they should never again but a dodge product read more

I was helped by the extra ordinary management team of Jonathan and Nolan with my rental. I had a major problem earlier in the day in getting a rental car for the holiday period and both of these gentleman who work for Enterprise helped out! Thanks guys! read more

Tate just earned a customer for life. After the worst customer service treatment of my life at Budget, Tate and Enterprise saved the day and put our vacation back on the happy track! Not only did we get a car at a good price, Nate met us at the lot (with a smile) & walked us to our car. This small gesture meant the world to us after a day of seemingly endless traveling hassles. Thank you. read more

WARNING: This Enterprise location is downright shady. First, they ALWAYS will try to up-sell you. Not a huge deal, as other locations will try the same stunt but this location seems determined to get deeper into your wallet. Almost cult-ish. On my last trip to Omaha the salesman was very busy trying to up-sell my brother a SUV. There were only two of us so we were happy with a Camry. Frustrated, he simply tossed us the keys and we left. He did not do a vehicle check and being tired we foolishly skipped this step. Upon our return the attendant noted a small scratch on the front bumper and said he would file a damage report. We barely used the car and most certainly did not cause that scratch. Now their incompetence is OUR problem. Highly advise Yelp users stay away from this Enterprise location and encourage Enterprise corporate to strongly review the practices here. read more

I get there and the guy behind the counter insists on two phone numbers. I had my Amex travel agent make the reservation and I had just left Salt Lake where I rented from Enterprise. He would not rent me a car. But, 5 feet away was the Alamo personwas listening to the whole conversation. I turned to her and asked if I could rent from her with only one phone number. Sure thing. So if you are going to provide bad service, don't do it with your competator next to you. read more

Nice people working here... actually, almost too nice. From the counter to the car, I came across 5 Enterprise staff and each one wanted to shake my hand. I am not against hand shaking, mind you, I just thought it odd that their modus operandi was to treat me like a politician. Car was clean, it started when I asked it to start, etc. Just... go easy pressing my palm, breh. Ya feel me? read more

This was tricky, I made arrangement while in the plane at Phoenix, was landing at about 11 pm, and had the operator hold a car for me, the assistant Manager Matt Schommer was a real help for me, he landed me a Jeep and the 4X4 was reassuring as a storm was looming and I had to travel 2-1/2 hrs. (good call man!) read more

Our flight was delayed 2.5 hours. We got to the rental counter at 9:30 with considerable jet lag. The guy behind the counter upsold us to the fuel plan which was misrepresented as only topping off the tank. When we went to pick up the car, there were no "premium" cars left. We were offered a Nissan SUV which was a piece of junk. How bad was it? Manusl controls on the the driver's seat. Update Oct 14. After correspondence, the company refunded part of the charges. Bumped my review to 4*. read more

Enterprise Omaha airport continues to maintain an extremely high level of service with a friendly, cooperative staff. Upon arrival, we were immediately signed-in and directed to the pick-up location. The airport location actually "pre-checks" the cars and fills the tank, unlike other local locations, so this is a time-saver. The Omaha airport situates the car rentals in an adjacent, but distant parking garage. It can be a long walk from Terminal A. This doesn't reflect on Enterprise, just on the airport. I haven't inquired whether the team would bring a car around for an elderly or infirm passenger, but given the friendly can-do attitude I've experienced, I'm reasonably sure they would make arrangements. Our car was well-maintained and very clean upon pick-up. Everything was functional and there were no problems. I have rented from Enterprise Omaha and at two local offices over the years, and have never had anything but the best service. read more

This was our first visit to Omaha but not to an Enterprise. Everyone we dealt with from the counter to car were extremely courteous and willing to please. Our booked vehicle type was unavailable so we were upgraded with a few choices of vehicles, all were clean and ready to go. The offering of bottles of water and directions were a bonus. Thanks for a great experience. read more

I want to give the Enterprise at Omaha airport 5 stars but my most recent front desk clerk ruined my experience for me. Usually the desk staff and the staff in the parking garage are extremely pleasant, efficient and helpful. The cars have all been in excellent condition and clean. I even had a brand new car with 4 miles on it during my last rental. Unfortunately Willie at the counter ruined my opinion. Willie was obnoxious and did not even know how to add a rewards number to an already existing reservation! He mocked me when I asked questions and either didn't answer me or answered in the form of a long winded lecture. He lied to me about why I had to fill out paper at the counter when we usually sign electronically in the garage. (Wifi was down - just tell me that!) He was slow to enter my data. And he was RUDE! He made a joke out of my annoyance and then refused to finish my reservation because "I should know how to do it since I think I know everything already." To top it all off, when I tried to report the inappropriate lack of customer service to his manager Shawn (working at the terminal next to Willie), Shawn stated that he was working and didn't hear any of it. On the positive side, the national customer service line welcomed my complaint and promised remediation. I would have recommended Enterprise at Omaha airport with high praises if I had not had my recent interaction with Willie. read more

On Wednesday March 10, 2021 we visited the Denver airport Enterprise location. We had requested online, a rental car from the 10th to the 14th of March. When we inspected the car with the sales rep. he took pictures of the car. During our visit in Colorado there was bad weather predicted so we decided to cancel our flight and drive home a day early to avoid the snow. We called Enterprise and let them know of our decision and they said the rental car fee would be $100 additional to return the car to Omaha, NE. This made the total rental $216.86 plus our points. They charged our American Express card immediately over the phone. Our payment was then taken care of. When I returned our car to Omaha by myself I returned it with a little gas missing. Making our payment go up $8 (very understandable). The man Josh doing our inspection told me there was a dent on the roof of the car. I could not see the dent on the car. Josh stated "oh this car is coming from a large airport. Large airports always send us damaged cars so we have fix them". I asked Josh to view the photos that were taken in Denver by their sales rep. He stated that he doesn't have that program to view any photos. In the meantime I called my dad and husband to come and look at the car. As I was waiting for my dad to arrive I was watching Josh inspect other cars. He was very quick on inspections and not as thorough as he was on mine. There was a jeep with a couple in it that pulled in and I never saw Josh or anyone get a ladder out and inspected the roof of that car. Once my dad and husband arrived they inspected the car and did not see any damage or dent that the inspector was claiming there was. When I asked Josh to show my dad and husband where the damage was, Josh the inspector slammed his fingers on the roof of the car very hard and very rudely. I then asked to speak to a manager. I had the manager inspect the car. Kay is his name. Kay did not see any damage. Then we told him where Josh said there was damage on the roof. Kay the manager got inside the vehicle and started pounding on the roof from the inside saying tiny dents are easy to get out all the time by doing this and continues to pound hard at it. My husband and I never did end up seeing any damage and declined to sign any paperwork. I asked for their business cards and they said they don't have any. Never once in my life have I felt taken advantage of for being a woman, but this changed it all. Because I was returning the car on my own they thought this was something they could get away with. Josh handed us a bill for $700 even though our bill was already paid for in full. This ended up taking extra time out of day dealing with damage that didn't exist and a bill that was wrong. I'm extremely dissatisfied even more so with the fact we are platinum members with enterprise and have never had issues like this in other states but here where we live we get treated so poorly. I have also reached out to file a complaint about sexism with Enterprise, and getting taken advantage of and corporate was suppose to reach out with 24-48 hours, it took over 3 business days and me reaching out again to get ahold of anyone. Of course because there was no damage the charges got dropped. No management reached out from the Omaha location or anyone for a matter of fact. Im disappointed that such a large company like Enterprise would allow employees to take advantage of woman or any customer in general. If you look online this is not the first review on sexism and it probably wont be the last unfortunately. Please think twice on renting a car from this company. read more

I have used Enterprise on more than one occasion and have found everyone I have encountered to be great to work with! The rental process is easy and quick usually. Representatives of Enterprise usually are friendly and smiling at the earliest and latest hours in the day. I cannot give five Stars because there is always room for improvement. There were a couple "minor" issues on my last experience, but I will not bring them up here since I did not bring them up with Enterprise. Again overall experience has been great! I do wonder if another local Enterprise company would pick me up at the airport location when their rental rates are cheaper than the airport location rates? Hum. read more

I received an email requesting me to rate their service so I feel obligated. Problem: optional coverage was all declined, but I was charged for it anyway. First few messages we played phone tag. Finally on Friday smoke said they saw what was wrong and would fix it before I return the car on Saturday. Saturday...not fixed and my drop off time was before they opened so I couldn't speak with anyone. 10 messages later (not joking) I received 2 call backs. One call was 4 am. The other promised the manager who could fix it would call me right back. Made a call to the 800 number. The regional manager should call me back..hopefully...tomorrow...not at 4 am. Just FYI. I wasn't being rude or anything. I know people make mistakes. I just want them to fix the problem. Guess doing the right thing is a difficult task. read more

We come frequently to Omaha for family events and I always rent from Enterprise because they are the only car rental agency that carries the Fiat 500, one of the most fun cars to drive. Unfortunately, they didn't have one available the day we arrived so we had to settle for a Toyota Corolla, a perfectly fine car, just doesn't have the fun bells and whistles the Fiat 500 has. The service representatives at Enterprise are always efficient and professional and will get you into your rental as fast as they can as well as check you out of your rental with speed that you won't find with other agencies. They do business with Costco so there is that added discount and free extra driver included in the discounted price but I believe there are other rentals through Costco that do the same thing. We rent from Enterprise specifically for the Fiat 500 series they carry and no one else does. read more

Tate Rohde provided us with EXCELLENT customer service today. After his service today I will only ever use Enterprise!

After my recent soul-crushing experience at Hertz in Charlotte, I swore never to use them again. Well, today I made good on that promise. My experience at Enterprise in Omaha was everything I could possible ask for. No line. Attentive, knowledgable, friendly desk clerk. No pushy up-sale or debate over taking insurance when using an Amex card. Automatic upgrade without asking. Free bottles of water for me and my passenger. Easy walk to the lot. SUV was clean, spacious, and ready to go. Free and instant membership into their Emerald Club. Great job, guys. This is how you run a company. Keep up the good work. Hertz can eat it. read more

I've used Enterprise before in the past, mainly because they rent to those under 25(there is a young driver fee, however. Will be glad when that doesn't apply to me in two years!). I've had great experiences with them in the past and this time was no exception. Plane landed early afternoon and I followed the somewhat confusing signs to the desk. The lady there was very nice and after learning this was my first time in Omaha, gave me a couple places I should visit. It was a bit of a hassle to walk the terminal, go outside, cross the street, and hike the covered walkway to the parking lot where the cars were held. However, again was greeted by another lady who gave me a free bottle of water(much appreciated as this Californian is not use to muggy/humid/hot weather). After looking through my options, we went out to the car. She was very efficient, walked the car with me to point out already seen dings and marks, and went through the mandatory spiel about insurance. She was very nice about it and it's not their fault they have to tell you all about their different insurance policies. I'm sure they dislike having to talk about it as much as we dislike having it told to us. Returning was simple and quick as well. The gentleman noted my mileage, gave me a receipt and told me to take my time gathering my belongings. He took the time to make sure the car had met my needs but also didn't hang around or stand by watching/waiting as I unloaded my things. A free map of the surrounding area was a bonus. Consistent service all around whether I'm renting in Southern California or Omaha. read more

At Enterprise at the Omaha airport, I just had the best experience I ever had renting a vehicle. I rented a small SUV. The woman at the front desk was friendly, helpful and efficient. The young man in the garage walked me to the rental, carried my luggage and helped me load it and was friendly and engaging. The man who checked me back in when I returned wanted to know how I had been treated and sincerely cared what I had to say. Both days, they got me in and out fast. Oh, and the vehicle was spectacular. A new Nissan rogue. I have not had such excellent customer service from any company in many years. That team created a loyal customer and I'm happy to be able to share my experience. read more