Our experience was painful. The taxi was half an hour late to collect us after a very long return…read moreflight. it's the last thing you need when you just want to get home. I will never use or recommend them due to the unreliability and uselessness of their call centre to keep us informed and resolve the issue.

Despite the fact that me and my friends have had numerous undesirable experiences with this taxi…read morefirm, we find ourselves constantly using the company time and again, simply because they are the most taxi firm in Leeds and always have a taxi available when other firms do not. The fact that a taxi is always available from Arrow is one of the only positive aspects of the business - they are renowned for overcharging, especially for shorter differences such as Headingley to Leeds city centre, and the drivers are mostly unfriendly. On more than one occasion, we have contacted them in advance, asking for a six-seater people carrier to be told that one is on its way. Yet lo and behold, two four-seaters turn up in place of one six-seater, meaning the company makes more money and the customer spends more. I would recommend Premier or Amber over Arrow, but with the state of the taxi industry in Leeds (there are barely any black council cabs unlike London or Liverpool) there is little to choose between all the private hire taxi firms; you just have to bite your tongue and pay the extortionate prices. Or walk.

Dude, I'm a Gold Enterprise Plus member, and I've never seen such awful service as I got at the…read moreEnterprise Leeds Bradford Airport branch on August 25th, 2025. Earlier that day, Joel Rouke, the agent, told me on the phone, with my friend there, that everything was good to go, my license was fine, and I could rent a car. But I wasted £44 on taxis, waited 45 minutes, got stared at by the staff in a super intimidating way, and then Jacob Lambert, the manager, wouldn't give me a car because of license points that were already cleared! It felt like they were being mean, ignoring me, and discriminating against me because of my health, mental health, how I looked, and because I wanted a fair price. They were totally unprofessional, didn't care, and weren't honest. I was humiliated, stressed, and really upset. It was a total abuse of power, and I'm a loyal customer! This wasn't just bad service; it was on purpose. Enterprise needs to be held responsible for this whole mess. Dude, we had those two calls, and they said everything was good to go, right? But now I'm here, and there's even more stuff to check after I already got the car at a decent price! And now, six points? Seriously, these people are the worst. Where's the compassion for anyone who's different? How can they not see how this makes people feel? The way they're handling this is just awful..

had a few short term car leases from the guys at cacoon. always a fantastic service and never let…read moreme down. dont try and be cheap skate by getting your car repaired cheep, they are reasonable on alloy fixs etc

From the owner: Cocoon Vehicles specialises in Car Subscriptions, Flexible Car Leases, Short-Term Car Leases and…read moreCommercial Vehicles including Van Subscriptions. We can also help startup businesses in getting vehicles via our short-term solutions as well as Expat Car Lease customers.

These guys do an absolutely roaring trade, and it's not hard to see why. They have turned a…read morerun-down old petrol station forecourt into a simple but professional car-washing emporium. I went along with my pa to get his newish car washed and, for little more than the price of a thirty-second car-wash machine in a petrol/service station, the fellas at Adel Hand Car Wash spend at least ten minutes treating your car with love and attention, the end result being a automobile that sparkles but is not scratched or dulled in anyway. Seriously, these guys could write the book on car-cleaning.

I have used Adel Hand Car Wash several times t0 clean my baby Micra and they always make her extra…read moresparkling clean. I often feel that my car isn't particularly clean after using the mechinical car wash machines. Located on the main road Adel Hand Car Wash is very easy to just pull into for a quick polishing up stop! You can't the miss the place! It is an old petrol garage with the roof still attached with about 5 or 6 staff ready and raring to clean. Staff aren't overly friendly however they do a brilliant job from just £5 for a small car and £7.50 for a large. I garuntee it will be a better clean than your local esso will offer! The brilliant thing about Adel's is that you can specify to the staff what needs extra cleaning attention! The venue is located about ten mins drive out the city center so if you are located centrally it is a little way out but if you like a sparkling and presentable car this is your place for a real clean.