I should have read the reviews before I chose to rent here. I will repeat what others have said....STAY CLEAR OF THIS PLACE.
The actual initial rental went well except Vito the person at the desk, complained that we had just made the reservation earlly that morning and he was going to have to give us a car he did not want to give us. Also the car did not have floor mats. It had just been cleaned inside of the Sears repair shop and we were asked to take it out from there. The problem started when my son age 33 (second driver) wanted to switch to a different car because the one we were provided was not a good fit for him. It was a Hyundai Elantra and for his height and size it had too many blind spots. He called and was told there were not any other available cars, but could call back at 1:00 pm to see if any had come in. He did call back and was told he could have a VW Passat in the morning between 9 and 10. So at this point we were happy. He arrived to swap out the car and was told he could not have the new car until he vacuumed the old one. There weren't any floor mats so there was some grass /dirt on the floor. My son was frustrated, but said fine where is the vacuum I will vacuum it. He was then told that they do not have a vacuum on the premise. Since we saw them wash the car when we picked it up, I find it hard to believe that they no longer had a vacuum. We do not live close to the rental location and my son was on the way to work in the opposite direction of his house and would be late if he went home. Vito was insistent he could not have the other car until the original car was vacummed. My son was incredibly frustrated and told him so and left.
As the renter, primary driver, and the one that paid for the car, I called to speak with Vito, who proceeded to be incredibly rude to me on the phone. I told him I was confused by what had transpired and had never been asked to clean the car before we brought it back and if that was a condition for changing cars, he should have indicated so upfront. He cut me off, proceeded to go on a tirade about how he was doing us a favor giving us a more expensive car in a higher class (which we did not ask for-only a different car within the same class) and it was common courtesy to clean the car before bringing it back.(it was not dirty) That he had not said to come in between 9 and 10 but to call. He told me he did not want to hear what I had to say. I worked very hard at keeping my calm and tried to remain respectful, even when he was not. I had to finally interrupt him and I asked him to let me speak. He basically said no, he would not let me talk and continued on and on. I told him I had rented and paid for the car and I was the one he needed to talk to, however again he was dismissive. I never say this, but in this situation I truly believe he spoke to me in that manner because I am a woman. He was beyond rude and when I told him I was going to complain to Costco travel who I used for the rental, Avis with whom I am a platinum preferred member and Amex who I used to pay for the car, he told me go ahead, he did not care. We are keeping the car we have, will return it on Sunday as per contract. it will be interesting to see if he tries to charge us extra.as he did with others. l will NEVER do business with this man again. I also will NEVER rent from Avis again if this is the type of franchisees they allow to do business under their name. read more
