This review is about Hertz but the problem I am speaking to is entirely an online one not specific…read moreto any Hertz location. I rented a car in Salamanca, Spain and got a speeding ticket. Afterwards I was notified by a Hertz email that I could pay the ticket online for a reduced fee, but only within 72 hours after being notified. I tried to pay the fine online twice but was blocked both times. I called Hertz. It gave me a Hertz email address to contact to address the problem. I emailed it twice, but the emails were bounced as undeliverable. I told Hertz, but it could not explain why the address didn't work, even though it was a Hertz address. After several emails to Hertz customer service, to which I attached all the relevant documentation, e.g., the ticket, the car rental receipt, screenshots of the blocking of my payment, Hertz told me to email the same address again that I already knew and could prove did not work, without explaining why or what purpose that would serve. The 72 hours expired and I still have not paid the ticket because I have not been able to get around this technical problem, which by all indications is Hertz's responsibility. I was just informed by email that the ticket would be forwarded to an unknown "agency sanction issuer", presumably in Spain, that would then send me a notice to pay the fine, presumably (this is not clear yet) at the higher rate, which would require me to pay approximately 40 additional Euros. So, it looks like I will be mulcted for gratuitous money I should not have to pay, the illegitimacy of which I will most likely, in reality, be unable to resist unless I want a black mark on my driving record that shouldn't be there, or unless I can figure out with massively more expenditure of time and effort what legal procedure, if any, may exist to vindicate my right to pay at the promised lesser rate - and then go through that procedure (How many more emails? How many more fees for miscellaneous items and filings? How many more procedural irregularities and idiosyncrasies?). Even if it turns out that I only have to pay the fine at the lesser rate (this is highly unlikely), this review is still not premature: my time and energy has already been dearly wasted simply trying to communicate with someone who could handle the most basic troubleshooting. It is beyond inexplicable how and why Hertz could not figure this out, and how and why it would continue to give me a dysfunctional email address, after being informed that the address doesn't work, without a viable alternative. These are the little experiences of corporate and administrative tyranny that accumulate piecemeal and eventually, in conjunction with other larger injustices, result in the kind of society-wide rage that is destabilizing the whole world.

Car and service at pickup were fine. On drop off, I've never seen a more thorough physical…read moreinspection of a car (we've rented in numerous countries). Upon finding literally anything she could wrong with the car (a small tick in the rubber of a tire) she somehow knew right away that we didn't buy their additional insurance. Seems she had it on her mind that she would charge us for something in the absence of their up-charge.

Sixt Malaga charged me €450 for pre-existing damage on the bottom of the front bumper. Read all…read morereviews on Trustpilot and Tripadvisor, Sixt will scam you with bogus damage claims, or other shady extra costs. Disgusting company-values, avoid avoid avoid...

This was probably the best experience I've ever had renting a car. We were taken care of by…read moreManuela. We were very stressed as our train was late but she was super patient with us and made the process so smooth and enjoyable. Manuela gave us the best customer service and we will definitely be returning customers here solely because of her. Thank you!

Gayle and I rented a car in Spain for 9 days. We arranged the Reservation through Auto Europe and…read morepaid slightly less than $50 per day, which included basic and comprehensive insurance. That means a high Euro deductible and no real personal theft coverage. A GPS and putting Gayle on as the second driver were also extra. I declined all the extras, although in hindsight I would have changed my mind on the GPS. Also extra (of course) was gasoline and various Toll Roads/Tunnels that popped up here and there during our journeys. Europcar rented us a VW Golf, which had plenty of personal and luggage room, had good pep and acceleration, scored good gas mileage, and made driving a stick enjoyable again. The only time I was concerned about traffic was in the commercial areas of Andorra, although Gayle was sure that I was going to drive the car off the road in on narrow section above Pal in the Mountains. Our biggest complaint over the entire trip was that the CD Player didn't work. We brought music to pass the time (including our favourite - The Crazy Heart Soundtrack). Short of that, we occasionally listened to trashy Euro-Pop, got on each others nerves more when trying to navigate, but otherwise enjoyed each others company and conversation. We picked up the car at Atocha Station in Madrid. The Rental Desk is upstairs and it took awhile to figure out how to find where the car was on the level below and farther back. The folks here were cordial, but not particularly helpful in getting us on our way. Yet once we got in and the guy moved the vehicle that was blocking us, we were pleasantly surprised to discover how easy it was to get out of Town. I also appreciated the thorough pre-inspection they did, which identified every scratch and dent on this car. I figured from the description, that anything short of significant fender bender would go unnoticed when we returned the car. Luckily, we returned the car in better shape than we found it.

ZERO stars. I reserved a midsize car but was told by the clerk that I had reserved a compact, so…read moreshe upsold us a midsize (my traveling companions didn't want to argue, so I relented). We ended up paying twice as much and got a car that had 100 liters less cargo space than the one I reserved! And the car itself was atrocious. The list of dings and scratches had 46 items on it. 46!!! There was no way to verify all of them without delaying our trip for an hour. The result was that we got charged for damage that was almost certainly already there--a ding that caused a small piece to break off when all we did was close the tailgate! Ridiculous! The whole experience felt like Rent-a-Wreck. Never again will I deal with this company. NEVER.

USE EXTREME CAUTION: everything in Madrid is presented in Spanish. As I checked in, the clerk added…read morea bunch of the optional items to my contract. The contract was emailed to me, my fault for not doing my due diligence at the counter. I was in a rush to pick up my Son. Make sure you review the contract before leaving the office!

DO NOT RENT HERE THEY SCAM PEOPLE! I rented a car that was damaged and was noted on the agreement…read more Now they are trying to charge me $4000 for the same exact damage!!! They have not responded to my emails!!

From the owner: Bluemove es un negocio especializado en Carsharing. El…read morecarsharing es un sistema de alquiler de coches por horas , en el que los usuarios sólo pagan por el período de tiempo que utilizan. El carsharing es el sustituto ideal al coche privado. Es como tener un coche pero sólo durante las horas que lo necesitas. Puedes ahorrar más de 500€ al mes si dejas tu coche privado y te pasas al carsharing. Si tienes vehículo propio pero vas al trabajo en transporte público y sólo utilizas el coche cuatro o cinco veces al mes, Carsharing es perfecto para ti.

Yo no me quedé a gusto con la atenciòn recibido, y el servicio de contrato tampoco me pareció…read morebueno!!​

From the owner: entauro Rent a Car dispone de una de las flotas automovilísticas más completas y actualizadas,…read moreentre los que se destaca una cartera de vehículos híbridos y SUV; además de coches familiares, automáticos, descapotables, furgonetas e incluso vehículos de 7 y 9 plazas. Una estrecha relación con las principales marcas del sector automovilístico y la renovación de los vehículos cada 7 meses son dos aspectos fundamentales para ofrecer la mejor flota a nuestros clientes con una óptima relación calidad - precio.

First they don't have the car you've booked, and they play their tricks to let you pay extremely…read morefor another car. In the end they will send you a claim for damage that you didn't cause. They are thieves! Totally rotten company-values. Stay far away!

We rented a car here for a week. The Sixt staff tried their usual scaring techniques on us to make…read moreus add all sorts of insurances packages to our price, but out of rational judgement, we decided it to be unnecessary and denied all of them (turned out fine). Then came the usual damage check: You get a list of documented damages and you have to check the car for new damages and have them added to the list. Now the car is parked in a dark parking house (at this office), so unless you have a flashlight, you won't be able to see new scratches, dents etc. The Sixt employee also falsely said that new damages should be reported to "our colleague in the parking house" who, turned out, doesn't even work for Sixt (because it's a normal parking house used by everyone). So back to the Sixt office to get official staff to document the unreported damages we found on the car. We found several, but the Sixt employee was reluctant to add a few of those to the damage report, although they were all larger than the reported ones on the list. After this hassle, we finally drove the car out of the premises. On return, we encountered a different employee who did the damage check with us. This one was more pleasant and basically just went around the car, checked off stuff from the damage list and said "everything fine and okay".