USE EXTREME CAUTION: everything in Madrid is presented in Spanish. As I checked in, the clerk added a bunch of the optional items to my contract. The contract was emailed to me, my fault for not doing my due diligence at the counter. I was in a rush to pick up my Son. Make sure you review the contract before leaving the office! read more

DO NOT RENT HERE THEY SCAM PEOPLE! I rented a car that was damaged and was noted on the agreement. Now they are trying to charge me $4000 for the same exact damage!!! They have not responded to my emails!! read more

If and thats an IF... you can find it is not that all bad! However, we rented a regular sedan BUT ended up leaving in a benz mini van. Which was awesome but shows that the dynamic can change at any moment here. 4-stars go to the guys that did not steal my phone. We returned the car using key drop and realized we left my phone in the car. I almost bid it farewell but showed up next morning 5 minutes after opening time and was able to grab my phone out of the van. Awesome exp if you ask me. Just have to stay ahead of the game. Cheers! read more

THESE GUYS ARE CRIMINALS!!! -- I rented a car in December, and six months later they sent me a letter saying they were charging me $51.00 for a "management fee" for processing a parking citation. They refused to forward the alleged "citation," but noted that I would also be contacted by the "Authorities." This store is in an crowed neighborhood, with zero parking spaces or lot. There is only a drive way, where they bring the car out and where I returned the car. It was apparent that their staff was double-parking cars on the street when I returned my car, but I didn't think too much about it. Now I see they get ticketed for it and pass on the fines to their unsuspecting customers. I shall also be forwarding a letter to AVIS in the United States -- it's only because of the corporate name I chose to trust such an operation with my business. NEVER AGAIN! read more

Worst experience I've ever had with a car rental company!!! Booked a BMW 3 series (or similar) for 11 days through Orbitz.com along with my plane ticket. After a 16+ hr trip I went to the Avis desk to pick up my car, I showed them the reservation and was informed that they didn't have any BMW 3 series or Audi available until the end of December so they were looking at comparables, there were no other ppl at the desk so I told myself easy-peasy! I was then asked for my passport and TWO credit cards. I was extremely surprised that they needed 2 CC's, this was the 3rd time I had booked a car in Madrid the past 3 months and I had never had to provide 2 credit cards, usually one is enough for the fee they need to authorize the funds since everything was prepaid. If you are like me and like to travel light, you won't bring all your cc's with you, after all who wants to have to replace 5 credit cards, redo all the Autopay etc in case your wallet gets stolen. This was a bit unsettling because usually when I travel I only carry 1 cc, 1 debit card as backup and cash. I think you get the picture from here, 1 cc worked, 1 was declined and the debit card also declined because I hadn't called the bank to informed them of my travels, main cc was good but they still needed another one for an additional $10 they had to authorize. No big deal I said, I'll just pay cash! NOPE!!! had to be a cc the rep said. At this point I start scrambling through my wallet, looking and praying that maybe somehow I brought another one with me. I texted my husband to send me a picture of one of the CC's I had left at home but the representative told me that, that was ILLEGAL in Spain. I told him that our business takes CC over the phone/fax/web every day and get processed through Merchant Center but he insisted that there is no such thing allowed in Spain, he suggested that I call the bank (the time in the US was 2 am) which I laughed at but did it anyway, left a vm but you know that wasn't going to help me then and there. So I start panicking, I'm tired and hungry and I just want to get my car and get to my destination so I can get some rest. I asked again why they had to have 2 CC's and was told that because of the value of the car I booked, I had to have 2. I asked if they had a lower value car that didn't require 2 CC's and the rep Javier said there was nothing available w/ automatic transmission. At this point he informed me that he had to take on the next customer, I looked back and there was already a line behind me, I checked the time and we'd been there for over an hour. Complete nightmare! He then proceeded with the next person in line (couple that I later found out was on the same flight as me, keep trading it gets interesting) After confirming with my husband that the 2nd cc was good to go, I signaled Javier that both CC should be good to go now but of course I had to wait for my turn again since it was someone else's turn now. Had to wait quite a bit, when all approved and FINALLY done, I went to the parking lot to await my car when I notice the couple that took my place in line (while I was going through my CC fiasco) was also there. After 10-15 of waiting, it was pretty obvious that we were all tired and unhappy with how long we've had to wait so we started to make smalltalk. I asked if they also had to have 2 credit cards authorized in order to get their rental and to my surprise they said NO!!! Whattttt??!!??! Now I'm extremely confused! The woman suggested that it may been due to my age? I said I was 34 and then she said she thought I looked younger but since she was 35, age wasn't it. We chatted for a while and finally their car showed up: an Audi sedan. Wait what? Didn't the rep tell me THERE WERE NO BMW or AUDI available until the end of December? I asked if that had automatic transmission and it did! As a matter of fact there was another Audi sitting in the parking lot that was also automatic but was informed it was not available - see pic I am stating to feel like I've been fooled and lied to and that angers me. How can a company tell me there are no BMW's or Audi's for a whole month but have no problem taking my money when I book and furthermore have an Audi available for the couple behind me and another one in the parking lot? Am I being discriminated against? The couple was on the same Dallas flight as me, close age 35 vs 34, rented similar cars .... yet I have to show I'm worth the value of the car I'm renting by providing 2 credit cards and they just received an Audi with only 1 cc authorization. Oh did I mention that they gave me a Volkswagen Passat and tried to convince me it's the same value as a BMW? I am not a car snob but Everyone knows the VW is the cheaper brother of BMW, same engine but just not quite the same. Did I just witness discrimination against me? US citizens get the Audi but US Permanent Residents get the Volkswagen? Am I the "cheaper brother"? read more

Avis - Car Rental Near Me - Madrid, M

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This company speaks English and Spanish fluently. There is room for improvement in the process for Avis. The car we rented and the WIFI were very reliable and comfortable. The customer service is in need of a process improvement. The check-in wait was 1.5 hours for a car with an appointment. We arrived on time and when we went to the window our reserved car was not available! When reserving a type of car style a comparable car is usually offered. In this case, we reserved a sedan and received an SUV. Usually, I would be upset but since we were doing distance driving this car was safer. The man helping check-out the car was very informative and accommodated us with all the expectations and details. He was knowledgeable on foreign insurance coverages for comp. and collision and bodily injury insurance. Problem: Long wait time and not guaranteed reserved cars The solution: More tellers during appointment bookings of peak hours. Do not give reserved car styles away. However, when check-in the car the woman was rude by yelling at us to leave the car, even though we turned it in earlier than expected, saying we turned over the car to her and now she is liable and complained how she needed to drive the car to a parking spot. However, she did not give us a receipt so we returned after 5 minutes to receive a check-out receipt for WIFI equipment return and no damage and she did not process the closure of the account yet. She did not explain the process and was very aggressive for no reason. Solution: Have a clearly marked park zone where people can return the car. Provide people confirmation of the closure of rental at the time the person is present. read more

BEWARE: AVIS SPAIN RUNS A CORRUPT BUSINESS. This company has zero compassion for customers. They left us stranded for 3 hours as their contact number for "Roadside Service" included and paid for in our service agreement did not (STILL DOES NOT) even work when you drive only 3 hours outside of Barcelona to France. Aside from paying $2000 for our missed flights, not to mention a whole 8 hours day of work we had to take off, we even had to pay for our own towing truck, which to this day, we have not been paid back for ($279 USD). On top of all of this, Wells Fargo confirmed 4 additional UNAUTHORIZED charges (random amounts) from them post-sale, that Wells Fargo luckily refused and closed my card. After being stranded all day, and losing THOUSANDS of dollars on new flights, a tow truck, and 8 hour day of work, they still made us pay $900 for the car rental. They need to be put out of business because this whole company is a SCAM. read more

Avis - Car Rental Near Me - Madrid, M

Avoid at all costs!!!! Hired a car in Palma last year. Booked an Audi A1 however, we were given an Opel (I'm no car expert but don't really think you can compare an Audi to an Opel). The car we were given was in a very poor state, dirty and many scratches on the paintwork. Cars from much cheaper companies were of a much higher standard. Still despite the state of the car we treated in the same way we would our own vehicle. Returned the car early on the morning of our return home, in exact same state we were given it, there were no Avis staff members in the office at this time. Upon return we received a bill from them for damage which had conveniently appeared after we had left the car, yet before they had been able to check it, which was over an hour after it had been left. Have tried many times to discuss with Avis but their Customer Service is appalling, they are not interested just keep telling us we have to pay. I would advise anyone hiring a car at Palma Airport to use one of the cheaper companies, you may have to wait a bit in the Airport but in the long run it's worth it, a better car and customer service!! read more

The ladies and gentleman that helped us were very sweet and kind, and the car choice was great, but this has to be the worst Avis experience ever. Their location is invisible from the street, except for a small 1x1 signage and there's no understanding where to park the car to return it. Because it's a historical building there's no signage they are not allowed to put a sign. So just fair warning on your return, it will take a while to return your car. Your GPS is not incorrect when it tells you to turn right to go into a parking garage as that is where the rental return exists!!!! read more