We stayed here for a whole week while in Madrid. Must say my first impression of the hotel was not…read moregood mostly due to its busy decor and feeling outdated. Also wasn't sure of the location - the main museums are at the other end of Gran Via - a half hour walk. However once I got over the decor and color scheme - dark greens, beige and salmon colors - the furnishings and fixtures are actually good quality and modern. Standard rooms however are very small. Only one chair. Bed is comfortable with crisp cotton bedding and shower excellent but for two people the space is a bit cramped. We had a second floor room with a small balcony facing the front (only the second floor floor rooms have balconies) and with the French doors there's a bit more light making the room seem more cheerful. Fridge, safe, electric tea kettle are good to have as well. Breakfast is good, they change the pastry types once in a while. It's not automatically included in the room rate but cheaper if you include it when booking. The area has lots of parks and green spaces. Sabatini gardens right across the street. Walking distance to a couple of metro stations. Carrefour Express store in the next block. Nice local restaurant Loredo around the corner. It is a half hour walk to the main museums near the other end of Gran Via - Prado, Thyssen, Sophia, as well as the train station Atocha - so might not be the most convenient depending on what you plan to do in Madrid. However metro is easy and cheap to take so getting around is not a problem as long as you are near a metro station. We've used all three nearby metro stations - plaza Espana is the closest, Principe Pio is second (connected to a huge shopping mall), and Opera near the theater a bit further has some more nice restaurants.

Excellent beds, clean rooms in good location. The shower was…read morea little tricky to open and close but good water pressure. I would suggest they invest in non slip shower mats. I found the tub to be slippery. I found the towel warmer useful to dry my hand washed clothes. The staff was helpful. I recommend the hotel.

Staff was lovely, helpful and the taxi station was right there…read more Shower door glass was loose and leaked water all over the tile floor. Slip hazard.

Service and staff are fantastic as always but this is not the usual vibe we experienced on this…read morevisit. Well this is why. As of now 10/18/2025, construction is on going and the noise is unbearable at the 12th floor. Before booking your stay, , please inquire about the on going remodeling and Avoid it for now until they are done. We always stay here at Melia and is our favorite hotel due to its location but this time no one informed our agent and they did not let us know about the construction activities when they booked our rooms. We were awaken with jack hammering noises, ear deafening and wall vibrations etc. Many thanks to carameltrail.com handling our reservation. They were able to move us to the other Melia Hotel to save the vacation / holiday trip. Thanks as well for the years of private tours and booking our hotel accommodations. Will edit this post when all is back to normal.

This beautiful hotel in the heart of Madrid is close to the action in the heart of the city yet…read moreoffers quiet interior rooms upon request. This was unquestionably our favorite shower in Spain. Anyone and everyone who works at the front desk is incredibly helpful and friendly! Unfortunately, the pillows are flimsy, and the mattresses do not offer good support. So this was our only hotel in all of Spain at which we struggled to get a good night's sleep.

Location location location! While the rooms were a little dated, the bathrooms were magnificent…read more Hotel staff resolved issues very promptly.

Wonderful hotel in a great location. Check in was super quick. Was here for three nights on…read morebusiness. There are so many restaurants close by, as well as a small grocery store. Also lots of shopping in the area. And an easy walk to the palace. Public transportation is right outside the front. My room was very quiet. It faced an inner courtyard that was very quiet, in spite of me opening the window at night. The bed was comfortable. Great stay. Happy customer.

This is a cute little hotel in a good location, but not too busy. The room is not big but my stay…read morewas comfortable and clean. The restaurant also offers good food.

Having visited the top of the Riu in the evening, I was excited to go back to see the views of…read moreMadrid during the day. We were able to go up to the top on almost immediately with only a very short wait. Once there, it was also a very short wait for a table outside against the railing, looking out over the city. Wow, the service was a little bit slow, they were extremely busy and our waiter was so nice. We ordered cocktails, as well as nibbles to share. The food was good, the cocktails were tasty and you cannot beat the views! We did stand in line in order to take pictures standing out on the glass overlook. It certainly gets your heart racing! Definitely worth a visit.

March 2026 View is incredible!…read more We had an excellent experience celebrating our anniversary at the 360 Rooftop Bar. Located in the RUI Hotel Plaza Espana. Enter at the back of the hotel. Reservations are recommended. €10 per guest for entry to get to the top floor. There are several place to be served food and beverages. The menu is similar in each venue. We chose sunset happy hour at the lounge which was an upbeat vibe. Others went to the rooftop bar that is open air. Pricey but worth for once in a lifetime special occasion. Tapas and drinks were good. Service was great. I definitely recommend. Enjoy!

This is a nice enough apartosuite hotel that is conveniently located close to the Royal Palace and…read morethe Plaza de Espana. We got a suite, which is one bedroom, one bathroom with kitchenette and sofabed in the living room. Our suite was non-smoking, but someone in the hallway had obviously smoked, and we could smell cigarettes pretty much throughout the hotel. The suite was fine but hardly luxurious. The bathroom was large, and the shower had good water pressure. The beds were comfortable. There were two televisions, but the one in the bedroom did not work, and the maid they sent up to help us was unable to make it work, even for local channels (and there was no plug for Chromecast). The pillows were pretty thin, and the towels were scratchy. Being March and rainy, the rooftop lounge was closed, but I can see how that would be a lovely place to watch the sunset in the evening. We did not have breakfast in their buffet, but in the afternoon, the breakfast room is open for free coffee and snacks. There's a Carrefour Express a block down the hill, and we went there to get fresh orange juice, fruit and yogurt to start our day instead. Would I return? Maybe. The location was great. The staff was very friendly and helpful. But I did not like the lingering smell of cigarette smoke, and the room was barely ranked as mid-range in decor.

I stayed for 3 nights in April 2024 so my review is tardy. My room, a studio, was wonderful! Very…read moreclean, well set up. I had a view of the sunset every night. I would go to the grocery store and bring dinner back with me. The view from the rooftop terrace was amazing. It was not yet open so I'd bring up a glass of wine and a sandwich. The front desk personnel were very helpful. I am looking forward to staying again in April of 2025. Going to make reservations as soon as they open.

This hotel is absolutely amazing. The rooms are very nice, the breakfast is delicious, the service…read moreis absolutely amazing. When I needed their help they were on it! They made sure that I had an amazing stay in their hotel and it really was. If I'm ever back in Madrid, I know for sure I'm going to stay here again!

We really liked this hotel for many reasons. First the location is great. Walkable to a lot of…read morelocal attractions, restaurants and shops. If not though, it was right by a metro stop! The decor is beautiful. Really comfortable and aesthetic. The room we were in was a bit small but overall clean and comfortable. The service we had was great. Everyone was very friendly and helpful. I would recommend staying here if you get the chance!

Caught a flight out of Madrid so we stayed here for a night…read more Room 404, 2 beds Small room with all the usual + a mini bar. The room was separated from the bathroom with a glass wall. With some parts frosted. i had wished there was more privacy than a glass wall separating the bathroom and bedroom. I don't really want to see my friend in the bathroom or her see me.

Upon walking in, you can already tell this hotel takes their service seriously. The staff at the…read moredoor is very welcoming, along with everyone else inside. During check in, we were given a complimentary upgrade. I was expecting a slightly bigger room or bathroom and did not expect the suite-like room (we were in 406)! It was such a wonderful surprise walking in to a luxurious room after a one-month long backpacking trip across Europe. We have had mixed experiences in hotels across Europe and this is by far the best we've stayed at. From the complimentary water, handwritten note, and even the personalized welcome message on the TV! I also loved how the bathroom was supplied with actual toiletries! The best part is the enormous bed and great ventilation in the room and restroom. We have 1 more night before we finally return home and I am actually sad because it's been an amazing experience at this hotel so far. Oh, it's also very close to train stations and eateries. Approximately 15-20+ mins. Will definitely stay here again if we return to Madrid! Thank you to the staff who have made our final European destination an amazing experience.

Outstanding facility and service staff. Bar staff went above and beyond and made an ice pack for my…read moreaching back.