The person I called at this location told me all I would need to rent a car from this location was my debit card, a $200 deposit, and the $74 for the price of the rental. I then asked, 'how do I rent the car?' and 'what's the next step?' Instead of telling me I could reserve the car over the phone, like a good customer service person would do, she told me to come up there. I wasted $45 for a ride to BWI. When I get there to get the car, she tells me the price of the rental is $224 (for one day!!) plus a $200 deposit. I am utterly disgusted with the deception and heartlessness of this so-called business establishment, and wasted $81 on a round-trip to being lied to about the fact the prices of their cars change all the time, even within the same hour. read more

Unbelievably bad customer service. Took over an hour to rent a car and they did not have the car size we rented. Bad attitude and lack of personnel. 30 minutes to get a receipt turning in the car. Slow...did I say slow? Never rent from Avis again...ever. Car we rented had sticky tape all over it...crazy bad. Horrible customer service...don't care attitudes... read more

I will NEVER rent from Avis ever again. The customer service was terrible, the way they talk and treat you is disrespectful. None of the people working there are wearing appropriate attire. The car I received after waiting over and hour and half was completely filthy. I had to get a car wash and it was still filthy. When I returned I asked for a manager and was told I had to go over to the booth and wait in line....worst rental place ever, not professional at all. read more

All I can say is Sunny and Douglas @Avis were awesome!! I was having a horrible day and they not only provided excellent customer service but also turned my day around. The rental process was quick and easy and no issues with the car. Again huge shout out and thank you to Sunny and Douglas for outstanding customer service! read more

Like many other reviews here, mine is in relation to this location's service as an Avis Preferred customer. After arriving around 6am in the morning after a red eye, I proceeded to the Avis preferred board per the instructions in my email and the 2 signs next to the main rental counter. I found my name on the board and it simply said "Ctr" as the location of my car. After searching around for further instructions and not finding any, I could only assume this meant go to the counter. The Avis preferred counter was closed, so I was forced to go to the main counter. By the time I had walked out to the board and back in to the main counter, the line had completely filled up with customers who were not Avis Preferred customers. This meant standing through a 45 minute long line of customers handing over their credit card and license details. This is exactly why I choose to provide my details in advance and in this case it disadvantaged me. I felt like I had received the least preferred service. When I finally reached the counter I explained the situation to the single Avis worker manning the counter, she gave me an non-genuine "I understand your frustration". When I asked her if she was going to move the two signs that pointed Avis preferred customers outside to the board, and not to the main line to prevent other preferred customer going through the same experience I had, she simply said "No, I am not physically going to move the sign". She clearly had a complete disregard for Avis preferred customers. The only positive I can comment on is that the car provided was a free upgrade, however this was not enough to make up for the poor experience. I would avoid this location and it has me questioning whether I should use Avis at all - I have had bad experiences with them in the past too. read more

I would not rent from this company. We were given the wrong car and when it was discovered at the exit gate they made us take the car back to parking and return to checkin counter for the correct car. I was told we would be upgraded for our trouble and then we were given the same car we were assigned in the first place. Never Avis again. read more

I typically rent from Alamo but was offered a significant discount if I booked Avis through American Advantage. My mistake. Avis does not offer kiosk check in or online check in. The short line is VERY slow. The people working the desk barely seem awake....except when their carry out arrived- they took care of thatvright away. There is no sense of urgency. My time is not worth the savings. Will go back to Alamo. read more

Well, the reviews of this location speak for themselves. Aside from the basic flaw in the remote location (employees are idle between the arrival of bus loads of customers), the wait for clearing the paper was far too long. It took me at least 45 min to get my car while standing in a 5 person line. Of course, the car wasn't ready and what I received had just been washed. Between landing at BWI and leaving with my car, over one hour had elapsed. Thank goodness I didn't check any bags. Easy to see how leaving BWI would have taken longer than the flight from Chicago. Avis management needs to take a look at why this facility is so freaking SLOW!! I mean - their job is renting cars - how can you not have this down? Too many employees checking their cell phones while the facility sits idle thanks to a poorly conceived BWI design. Not good. :p's. 5 solid raspberries, here. read more

Called these peeps last night - no answer. Called them just now - got hung up on twice (like where someone answers and hangs up immediately). Conclusion: politely GFY, BWI Avis. read more

Standing in line at BWI Airport. One agent, 8 people in front of me, 1:00 Am and they are out of cars. Of course I prepaid through Priceline..... read more

Avis - Car Rental Near Me - Hanover, Maryland

Pros: * I got a car that worked Cons: * My car had trash in it (left over fast food bag, half-empty water bottle) * The staff at the counter treated me like I just kicked their dog or something read more

I have used Avis several times now, and rented out from others and so far, this is the first time I have experienced the shuttle bus being full over capacity. The shuttle buses are being shared by several car companies, and they seem to only go about once every twenty minutes which is not fun in a cold area like Baltimore. This is also the first time I observed that the shuttle drivers not assisting their patrons with their luggage. Well, only the morning driver on a Saturday didn't do that. It was very awkward when an old lady had to haul her luggage up the shuttle, and when she got inside, the bus was packed, and my husband had to get up and help the elderly lady put up her bag as the shuttle kept moving, and the poor lady had to hang on to save her hips from breaking. I had to hold her when the shuttle didn't even wait or checked to make sure that passengers have their luggage situated safely. TSK TSK. However, on our return, the shuttle driver actually helped with the luggage so I am taking that the morning driver was just lazy. So please: constantly remind your shuttle drivers to help with the luggage for the safety of your patrons. This is not a public bus so people should not have to be packed like sardines and hanging on for dear life while their luggage can crush them or someone else at any time. I know this is not entirely Avis' fault since, like I said, the shuttles are shared by many other rental cars, but maybe Avis can step up and give this concern some voice. HELP WITH LUGGAGE, AND MORE SHUTTLES TO COME BY MORE FREQUENTLY. The customer service at the counter was O.K. Although I had a coupon that was supposed to give me a car class upgrade for free, they didn't take it saying that under the rules, the car was supposed to be rented 2 days in advance. When I used that same coupon a week earlier in a different location, and that was not even an issue. To add insult to injury, they overcharged me. I havent complained directly to corporate about this, but I honestly don't feel like arguing. This is not the first time a rental car employee slips a fee to meet a quota. It is exhausting, but since they usually keep these charges under ten bucks, and I know they do this on purpose so that the charges may annoy the patron, but not too much that they complain. But, there you have it folks! The car was good, but the employees just as sneaky as any other car rental places. read more

I had not visited BWI in years and like all airports it had all changed. It was not apparent that you have to take a BWI shuttle bus to get to ALL of the car rental locations on a far location on the airport property. So learn from my experience NOT TO LOOK FOR AN AVIS BUS because you will never find one looping around! Take the BWI RENTAL CAR BUS that takes you to a cavernous facility that reminded me of the cruise ship staging area. From there you find your Rental Car agency, and for some crazy reason Avis assigns me the weirdest cars from a Suzuki Hybrid, to a Ford SUV with NY plates. They did it again, but this time they have a pick from lot so instead of taking the weird car they assigned to me, I got to pick out an economical brand new sedan to chauffeur my new Supervisor around in! THANK YOU AVIS!!! AND THE VERY NICE STAFF THAT HELPED ME CHANGE MY CAR!!!! read more

Terrible service people are awful and no help. Don't rent or even bother them cause your just wasting everyone's time.

I had a bad encounter on my first rental from this location. Explained my problems to one of the management leads Mr. Marsha and he did take care of them to the best of his ability. Although there was little he could do after I returned my rental he gave me his business car and his word to aid me on my next rental and he followed through with his commitment that I will now continue to rent from AVIS especially the BWI location. It speaks volume when the company goes an extra mile to correct a problem. Thank you AVIS read more

When we arrived at night, tired from a day of flying, we got the car with 3/4 tank full. Luckily we had just enough presence of mind to notice that as we drove out and mentioned this to the attendant, who noted it for the return. Of course, if you don't pay attention, you're out of luck. Other than that, preferred check-inn is quite nice although obviously you have to pay for it. I have plenty of childhood memories of interminable arguments at this stage of things! We actually had more annoyance returning the car, as the dude working there was clowning around and flirting with two women trying to appeal their grievances, which took at least 10 minutes. Once we actually dealt with the guy directly he was affable and efficient with us, but it would've been nice to have skipped that wait. Having filled the tank up to 3/4 again, we also got $20 towards the next rental as an apology, although there is of course an "expiration" and we may well not be able to use it in time. read more

Moving with a purpose, is something the employees here have never heard of. Also the cost was substantially more than EVERY SINGLE OTHER RENTAL COMPANY. There were reasons why I needed to go though them specifically, but I will never be a returning customer if they continue their current work practices. read more

If zero was an option, I'd mark it. This location is so extremely shady!!! They charged me for XM radio without even mentioning it when I was going through the options. They tried to charge me for every single upgrade, which I refused repeatedly. When I called to speak to a manager, they refused to refund me because I allegedly signed the contact on the electric screen. I was never asked to sign for XM radio, nor did I see this as an option that I signed for. I am contacting my attorney to dispute the charges and refuse to ever use Avis again!!! I rent cars weekly for business and will never use their company for the rest of my travels. Worst company I've ever dealt with!!!! read more

Awful! Reserved car and prepaid and are a preferred member but no cars when we got to rental cars. Name on wall said CTR. Come to find out no cars... how does this happen when you prepay!!!!! read more

Rented from Avis on a trip to Baltimore. From the airport you are shuttled off site to a car rental terminal that is pretty nice and spacious, seemed pretty new. It was almost a little too spacious as it then just feels sort of desolate. But it is nice and new and so really, it's just fine. The shuttle ride is sort of lengthy so plan for 15 minutes of travel time on top of waiting at the terminal for it. As for Avis, the day we went there were two women working and a line of about 4-5 people waiting plus a couple that seemed to be having some sort of issue and were on the phone with someone somewhere. The woman working seemed to be working about as quickly as they could to try and get through the line (and deal with the couple having a bad day) but me thinks another person should have been staffing the desk. I mean, you figure the majority of people have reservations and you give them the time you plan to pick up (and flight info if you want) so they should have a good idea when they might have a bit of a lull or a rush at the desk. So basically, our wait wasn't exactly short. Once we got to the front of the line and got to the desk, the ladies working were very nice and personable. They went about their business making sure everything was squared away and thankfully weren't at all pushy about all the crap car companies try to tack on. We were the last ones in line so they didn't need to rush anymore and so they took the time to chat with us about our plans and where we were heading next and all that. They were really nice and thumbs up to them. The car we got was exactly what we reserved and finding it and getting out were all pretty simple and we were on our way. The slowish service initially wasn't ideal but they were very friendly, professional and got us on our way. read more

Just spent 40 minutes in line waiting for a car through the "Avis preferred" "service." The attendant behind the counter was obscenely rude, and when I asked to speak to her manager, she literally threw my drivers license and credit card back at me, onto the ground. When I asked her for her name she said, "It's Rebecca, write it down." I am done with Avis. read more

This is the longest I've ever waited, after 45 mins and I am still waiting. I am NEVER, EVER EVER taking Avis or Budget again. This is the last time!! The worst service. read more

Rented a car via the app and paid ahead using my Amex. Received reservation email and payment was charged. Hours later i get an alert for declined payment from capital one for 250. Attempted to call and got no answer for why. Got to the counter and the rep was one of the rudest people I've ever met(i work in corrections so that says a lot). she did not listen to anything i said, was very dismissive and kept saying that my reservation didn't go through with that card. She asked for a new one and i gave her the SAME Amex and it went through. So kept saying my card earlier didn't go through as if i didn't have the money available. Which was not the case. It was why they charge my Amex and then try to charge another card later. She said they don't do that even though i attempted to show her it was done. Not to mention i had to tap on the window for her attention(she was on her phone) and she was taking other calls why i was waiting and didn't even ask me to hold. Been using Avis for years. Worst experience ever read more

This negative review is due to a two time fail. After having a negative experience the first time, the manager Marsha Williams assured me a better experience the second time. Not only did a get a negative experience again, but I got charged tolls from another country that I did not even visit. 1) Even though the counter lines may appear short, it takes a long time to get to you. You'd think after seeing unhappy people waiting, the counter agents would maybe lessen the amount of upsell (more insurance? an upgrade for more money? gas option?) to get people through the lines. 2) The agent that brought me my car accused me of taking forever to pick up my car. Wait a minute... I was the one waiting in line. Nothing boils my blood more than being accused for something I didn't do. 3) My rental car was missing just over an eighth a tank of gas. I tried to say something, but the agent was long gone in the short amount of time it took me to get in my car. I wasn't going back to line up to tell them I'm missing gas. You know if you missed that amount, they'd be charging you. 4) Upon return of my vehicle, the agent asked if I wanted a receipt. What business traveler would not want a receipt? When I said yes, I was told to get back in line at the rental counter again. This resulted in more wait (wait to check out a vehicle, wait to get a vehicle, wait to return a vehicle, and now a wait to get my receipt). 5) Nobody from the car return agent to the rental counter could locate the car I just returned, so they just "picked" a car to return and made the dollar amounts match for my receipt. In all my careers, this is considered a "falsification of official document." My receipt shows a car I did not rent and miles I did not drive. There was over 1,000 miles on my car even though my hotel was only a couple miles from the office. My boss was wondering if I went on a road trip when I was supposed to work. 6) After avoiding posting negative feedback because I want to give the Avis manager a chance to make things right, he told me to ask for him on my next trip. He never replied to my e-mail that I was returning, and when I got to the airport, nobody could get a hold of this manager, even on his cell. I said I'll see him when I return my car. When I came back, he was still not able to help. I asked the manager on duty if she could help, but she said she didn't know what my manager had offered for assistance. BUT WAIT, there's more! BONUS) I was willing to forget everything because maybe Avis at BWI is just having a bad time, albeit twice. I find a toll charged to my corporate credit card. Remember how my hotel and office were only a couple miles away in Baltimore? Apparently, my toll charge was for driving through a toll road in Canada! It seems that when they gave me a receipt for a different car, they associated my credit card with that other card, so I'm incurring other people's charges. Remember how I mentioned how I don't like being accused of something I didn't do? Now I'm being charged a toll for a road I never traveled on. Epic! This is when I decided I had to post something online. I need to warn others of this Avis location. In looking at the other reviews here, it looks like I'm not the only one. Avoid Avis at BWI. If your boss asks why you didn't choose Avis, which was cheaper, refer him/her to this feedback page. You'll be saving time and money by going with some other rental company. read more

Service was quick and efficient... The 2011 Ford Edge with Sync was a GREAT vehicle! Driving it for a week with full iPhone integration makes me want to buy one. read more

Avis - Car Rental Near Me - Hanover, Maryland

A very good collection of folks who couldn't care any less. When you are an Avis Premium member, you expect to hit the rental facility smoothly, jumping in the car on the fly, out to beat the traffic of evening Rush. This was a s@#t show of care less folks, not at all concerned that the vehicles weren't ready. "Go back in and stand in that line". Then the car finally does show up, had not been cleaned. As I waited 10 minutes looking frustratingly at the 50 + cars that were already to go, the attendant would not even acknowledge me, let alone offer a clue to when my vehicle would arrive. No big deal, you won't have to worry about my business getting in the way of your day again. I'm also a National Client. Next. read more

Got my car on 1/31 at 5am. Sorry to the lady working the desk who obviously hates her life and her job! Rudest person I have met so far out here. I definitely wont be back to Avis due to her rude ass ! read more

I will never use Avis again. I used the "prepay" option which was total BS. Upon arrival to my 1:30 reservation I still had to wait in line for over an hour to sign agreements. I was also greeted with shady signatures and extra fees that added up to an additional 150+ dollars for a crappy Ford Fusion. Was also supposed to get a 30% discount when I made my reservation online which I also didn't get. I will just use Uber from now on. Will be cheaper and easier. read more

The young lady working the rental car return area was fantastic. She has a thankless job but does it with efficiency and a big ole smile. Also, the rental area as a whole has made tremendous improvements in customer service. Now if they could just fix the horrible bus service. Thank you morning car return lady. Great way to start a travel day. read more

The car we rented still had tape on the outside. They never bothered taking it off even though the car had 5000 miles on it. Rented through priceline and expected a bill for the gas as I agreed to. But I was sure surprised when they added in charges for a bunch of things I specifically said I did not want like the insurance and road side protection. I was sure I signed that I did not want them. But there they were on my bill anyhow.. Avis ended up charging me more in those up charges than I paid for the rental through Priceline. They have added in hidden charges to my bill too many times. I am done with Avis. I gave them 2 stars because the car was acceptable despite the tape on the outside and the stained back seat. read more

I picked up a car at an Avis elsewhere and returned it here to BWI. The trunk was dirty when I picked up the car and thankfully the originating location documented this. Weeks after returning the car, BWI Avis apparently referred me for additional charges, a $75 cleaning fee for the trunk. Getting my $75 back was a complete nightmare. Endless calls, calls after calls after calls, getting bumped around from one prick to another, nobody believing me, nobody owning the situation, nobody giving my money back. Nonsense kafkaesque catch-22's, miserable jerks on the phone probably making $5/hr telling me they investigated the charges and they were sustained as legit (even though nobody had contacted the original location, ever.) Screw these guys. The only reason I didn't just do a credit card chargeback is because I am a captive audience. I am forced to use these people for work, they are the only option, and I didn't want to risk getting blacklisted. But, worst customer service EVER. Zero coordination between the individual locations and national customer service. Everyone passing the buck. Nobody giving 2 nuts about fixing a problem. Despicable experience. read more

The actual phone numbers are: (410) 859 1591 or (410) 859-1691 Address: 7432 new ridge rd. Hanover md. 20176 7 minutes from the airport terminal! must take the rental car shuttle bus (free) to the facility, if flying into bwi. Fyi..do not look for an Avis shuttle bus. One bus..all companies Customer service: (800) 352- 7900 when representative answers, ask to be transferred to customer service and billing. If you do not ask to be transferred, the rep answering is reservation agent , who will not be able to answer your customer service inquiries. Note: those of you paying with a debit card,/visa/master check card, (no prepaid or bank cards accepted upfront, but you can use to pay upon returning the vehicle) are subject to a EQUIFAX credit check, upon your arrival. a credit check , with a 200.00 deposit plus all rental charges!! ( including fees and taxes) is needed upfront! you won't be able to rent a car if you do not pass the credit check. the 200.00 deposit is held up to two weeks, after returning the car. also, all additional drivers need a major credit card and a valid drivers license. the fee for additional drivers is $13.00 per day. must be 25 or older. Hope the above information have saved you time and headache. read more

Car rental had a friendly staff. There were no lines to receive our car and were out of the facility in only a few minutes. Returning there car was easy as well. read more

The price was great through Costco. I would prefer never to use Avis again. 1) I wanted a mid-size vehicle 2) Avis gave me a FULL size 4WD that got horrible gas mileage 3) Avis said that they didn't have any mid-sized cars left when I arrive and offered me a smaller SUV, and I ended up with a FULL size SUV (at no extra charge). Before leaving a car rental facility, I want to make sure that I understand how to operate the vehicle, as well as that the blue-tooth works. I was not given any instruction regarding how things worked, or even how to start it up (it is a push button--keyless, that I am not familiar with). I could not get the blue-tooth to work with my Samsung Galaxy S9, either. I was further delayed by having to find someone to help me with it, and was told that the blue-tooth was 'too complicated'. Oh, I run back in to get another vehicle and was given a BIGGER SUV where it was only after trial and error where I was able to drive away with the blue-tooth working (and it had a key, no button). Last month, I rented a car at the BWI facility from Budget, where they gave me a quick demo on the vehicle. It would be NICE if someone would spent a few minutes with the customer to ensure that one knows about the key/key-less system, operation for the windshield wipers (even the rear one, so there's no guessing if you need it), turn signals, blue-tooth, mirror adjustments, and how to adjust the seat. The agents at the front desk seemed to lose patience with me, which I did not appreciate. I thought that Avis was supposed to be a better car rental agency. Not so---not with their attitudes and non-help to ensure everything works to customer satisfaction. I had to drive 8 hours to Michigan from Maryland for a funeral, and was not in a 'good place' to begin with. Being the only one driving, I felt it was not very good to have booked a full-size car, then to be given a gas-hog SUV. Budget (last month) provided me with a Toyota Corolla that got way better gas mileage, and I felt comfortable with driving. Don't use AVIS. They don't give a damn about the customer at all. read more

It's frustrating after a long flight to have to wait for SO long in a line. When the shuttle pulled up and we disembarked there were two people at the counter. The very minute we all lined up, one of them left. We'd probably still be standing there -- hours later -- if not for another customer -- a very irate business man, probably used to efficiency. This is the 2nd time in a row I didn't get the car I was promised, and I took Avis over other companies -- even though it was more expensive -- because I wanted that particular car. Now they also charged me for a second driver, and I don't think I've been charged that before. The woman who finally did help us, took a while, kept making faces, and was rather rude. Now that I'm "twice bitten", I'll likely shy away from this Avis in the future. read more

This is a follow-up to a negative review I wrote about AVIS at BWI. The negative review was deserved. After we got home, we realized that we had left a bag with some small electronics in the car. After filing a lost-item report on line, after a few days, we were contacted that it had been found. After completing an on-line form, the item was shipped to us (at our expense, of course). I commend the facility for their honesty and professionalism. read more

I prepaid for a rental in full online on November 11 for my upcoming thanksgiving trip to see a sick family member who I probably will never see for another thanksgiving. I was asked by the counter person if I wanted additional insurance I told him no, I already paid in full and I want everything left as is. He asked for my cc to verify my online information. To my complete surprise this past week while looking at my cc statement on the 27th I was charged for the additional insurance that I said I did not want. I will never rent a car from AVIS and I highly recommend that you do not as well. If you decide to, make sure to read every tiny line of the contract that they print out for you. Also, if you do get shammed be sure to fill out the survey they send you, it is one of the key items that managers of each AVIS site is judged by during their employment review process. read more

This is the WORST car rental experience I have ever had. This is where customer service goes to die. I had an intermediate car reserved a week in advance. When I arrived, I had a minivan waiting for me. When I requested a different car, the representative at the front desk said the only other vehicles available are premium vehicles which were not available for upgrade. If the facility does not have a car ready, I should not have to deal with their lack of preparation and not be offered an upgrade. A reservation here is pretty meaningless. They just stick whatever inventory they have in your spot and expect you to deal with it or find a location that does have your car and drive out to exchange your vehicle. That is the branches job to coordinate cars they need not mine. If you fail to do this, the customer should be accommodated with an upgrade NOT a downgrade. The West Fayette Avis location is amazing. If you are coming in during business hours and need a car I would highly recommend taking the marc or light rail to this location. read more

They were nice and friendly. I received excellent customer service. A+. I do not have anything bad to say. The experience was very pleasant from the beginning and when I returned the vehicle. No issues or incidents. read more

Outrageously unrealistic cancellation policy, charging $50 even if you cancel months in advance. Not worth the risk.