Tony is the best. I love this location because it's an old school feel with car wash and vacuum in the back. Great fleet of cars and SUV's to rent from. I even rented a van from Tony to take my kids to Disneyland and then to LegoLand. I appreciate the lady that works with Tony as well! I'm a very satisfied customer! read more

I've had the pleasure of working with Elizabeth and Tao for almost two years now, and they have been absolutely amazing throughout the entire rental process. Their professionalism, responsiveness, and genuine willingness to help have made every experience smooth and stress-free. They always go above and beyond to answer questions, address concerns, and make sure everything is taken care of. A special shoutout to Tony as well for building such a fantastic team. It's clear that great leadership and a strong commitment to customer service are at the heart of this crew. Elizabeth, Tao, and the entire team consistently deliver exceptional support, and I truly appreciate everything they've done over the years. Highly recommend working with them! read more

It's not even worth 1 star. It sucks. All the front desk staff (2 women and a man) are rude and pathetic. They are unorganized and don't know how to talk to customers. I had a confirmed reservation for a Mini Van and when I go to the location to collect it, the lady says "We are out of minivans, you can take a SUV". I am like WTF, it won't work as I want a van as I need more trunk space. Right there I see other lady handing out a mini van keys to another customer. How can they explain that ? So disappointing and frustrating. They are running a SCAM business here. I would advice AVIS to replace the management at this location or else take a beating and lose their customers. Advice to all : BEWARE OF THIS HORRIBLE LOCATION, THEY ARE FRAUD, AVOID IT AT ALL COSTS. read more

Fraud!!!! SCAMM!! SCAMM!! Do NOT rent from here. Read all the negative reviews first. This place will try to scam you via giving you false informations, make false accusations against you, and charge additional fees to your credit either hoping you won't catch it or have you go through he grueling process of disputing their charges hoping you'll give up. They'll for sure inflict a ton of emotional distresses. Keep a sharp eye out for the chubby messy bed hair Asian dude. Do not just drop your keys off to them and leave. Inspect the vehicle with them upon returning, ask for receipts, and keep a sharp eye paying attention to anything they may plan to charge you for or falsely accuse you for. Be ready to take notes for anything you may need to take them to court for. Be sure to video record and take tons of pictures before should you do make a mistake from renting from this scamming place. Google up common rental car scams and you'll see the scam consistencies here. Do not fall victim to their false charges or scams. This place is an inviting place for class action lawsuits for deceitful practices. read more

Good experience renting for work. We needed a larger SUV with 4wd and we're able to switch to it from a compact SUV with no extra charge. The terms were clear and the price was much better than enterprise. It didn't take long to get the car once we got to the front but it took very long waiting for the single person working that day to take car of everything for the two groups in front of us including having to run to the back to clean and vacuum their rentals! Appreciate the guy working that day but shouldn't be so short staffed on a busy weekend. read more

Avis - Our rental - Car Rental Near Me - Fremont, California

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It's nightmare to have a business with Avis! We took a 2 hours flight to Vancouver and ended up waiting at Avis "counter for almost 4 hours to pick up a downgraded car. The driver seat adjustment was broken! The AVIS customer service in Vancouver airport was unbelievable bad. One open counter with Avis/Preference light on with a staff has no communicate with a bureaucrat attitude. Their operation is so broken and inefficient, staffs were not competence and have a "DON'T CARE" atitidute. read more

This is my second time renting a car from this Avis Branch. The people who work here are fantastic. They listen to you. They look at the options you have and the selection they have and try to please you with the journey that you're going to have in their vehicles. One is a gentleman named Tao, who is excellent, polite, and helpful. I strongly recommend this rental office. I will come back and rent again. read more

Best Avis auto renting shop. We have been renting a car more than three years now. We are having Avis preferred membership. Our past experiences with Avis's San Jose airport rental was very bad. The representative(Owner) here, Tony gave us time for choosing the car model. He was very calm and helpful. Thank you!! read more

Avis - Car Rental Near Me - Fremont, California

Not even worth one star... sucks! Horrible service and the front desk man gets paid for just standing there. If you have no choice like me, the SJ airport is not too far away. read more

I set up a car rental while my car was in the shop for repairs. Terrible experience dealing with the Avis call center (reps gave wrong information & poor communication skills). The local Avis team helped make things right for me - Thank You! read more

I have rented from this location twice and have had a positive experience both times. On both occasions, I worked with an employee with great customer service and my rental was cleaned and ready for my use. When returning the car early in the morning, I did not have to wait long and I'm in and out in no time. Keep up the good work Central Ave Avis! read more

Avis - Exterior of the building - Car Rental Near Me - Fremont, California

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I rented a car from the pickup location 5307 Central Ave, Fremont Ca 94538 under rental agreement number . I was leaving for Tahoe and once I received the keys to my rental as I was leaving, I tried to clean the windshield when I found the fluid to be empty. I turned around to tell the person at the front desk, that the fluid was empty and going to the snow I was going to need that fixed. That is when I noticed the front tires were both bald. I told him that the car was not safe to drive to the mountains and he said he would give me another car that was much newer with lower mileage and that this one should be fine! I was then leaving the premises when I drove around a mile or so down the road and noticed that the low tire light on the dash was on. At that time I went to the nearest Gas station to check it out. When I looked at the tires it looked like the front driver's side tire was a bit low. I then found that it was indeed a bit low as all the others were around 38lb pressure and the front drivers side tire was 30. After filling it up I went home to finish packing and left for my trip. I watched for the tire light to come back on but it did not. I was able to drive to Lake Tahoe with no problem. I drove the car a few miles the next day to go to dinner and that was it as my cousins came and they had a 4-wheel drive. It was snowing and we were in the mountains so the rest of the time I drove in their car. On Monday 3/7/2022 When I went out to car to put my luggage in as we were leaving and needed to get on the road early to return to Fremont, I found the rear drivers side tire was completely flat. When I called roadside assistance, I explained to the lady that even though I had a donut in the trunk I could not drive with that on as I was in the mountains and needed a new tire. When I asked her if the tow truck was bringing a tire she responded "YES" When the tow truck arrived 2 hours later he just put the donut on. I asked him why when I told the Roadside assistance I could not drive in the mountains and 200 miles home on a donut. He said " Ma'am I am only here to change the tire." Well, I waited 2 hours. I could have changed the tire and put on the donut myself hours ago. At that time, I was already so angry that I had to have my cousin follow me around to the other side of the mountain an hour out of my way in the mountains to the Avis rental at the Hard Rock Casino and drop that car off. At this point I just need to get in my cousin's car and have her drive me home! I was charged $150 more for dropping it off. What a nightmare! read more

Think you have a had good experience with Avis earlier? Try this location, I bet your views will change. Bad staff, no courtesy, shameless, incorrect billing, unhelpful on follow ups. Name it and they got it all for you. Been using Avis for an year at another location but since taking a car from here, been on call with them every month for like half an hour, only to be literally told 'we are cheats don't come here again'. Thank you next month I won't. One more thing, the two good reviews they have, bet they are family and friends since this center isn't worth it. read more

0 Stars for cancelling my reservation the day before pickup due to "overbooking." I booked the rental a month prior and received a final confirmation email 3 days prior to the cancellation. Worst of all, customer service was unsympathetic, said reservations depend on "availability of the vehicle," and hung up on me. Vacation ruined. read more

Note I originally wrote this review on 9/17/2013 but it got assigned to the old location, and I haven't been able to get Yelp to move it. So here it is again, but for the correct location. I've rented from this Avis a few times. I've been happy with the cars, but Avis seems to have adopted some questionable business practices. They decided that (due to a computer glitch they claim) they gave me too good of a discount on the car I rented last month, so they're going to take that discount back and charge my card for it now, weeks later. Checking online I see they're doing this to a lot of people these days. It wasn't even really that great of a discount, hardly seems worth losing a customer for, but I can't do business with a business that's this shady. Update: the reply from Avis: Please view section 16 of your rental contract, which states, "The charges shown on the return record are not final and are subject to recalculation." If you go with Avis, they reserve the right to change your rate at any point after the rental. read more

The customer service and treatment I experienced at this location was so terrible. Rating them just 1 star is giving them a compliment! Negative star is what they earned. Their associates are so ill trained in customer service, simple etiquette and manners it's unacceptable. I am very disappointed and unsatisfied by the service I received by the associate Gram. I recommend to future customers to definitely avoid this location. The owner Tony Nguyen seriously needs to revamp his location or risk losing further business. The building is dirty and not kept, cars are rented filthy and the employees appear to be there against their will. I contacted Avis corporate office to file a formal complaint. read more

I see bad reviews on here from a long time ago so just wanted to drop in. Tao was the agent who helped us he was super efficient and friendly. I watched him help 3-4 people at the same time patiently. I recommend this spot based on my experience. read more

This business and the entire Avis business is a JOKE. Gave me a car which the transmission kept heating up and did not even do any maintenance on it. SMH read more

Terrible experience, never going here again. They charged me Uber rental for a week that I did not consent and already returned the car. Now I'm doing paper work with U.S. Bank trying to get my $248 back. read more

If I could rate zero, I'd do that. Gram the manger at this Avis location, if that's even his name, if he's even the manager, claims his last name isn't relevant in the matter. Worst customer service imaginable !! If I was needing a rental car in this area, I'd avoid this particular Avis on central in FREMONT like the plague. PLENTY of other Avis locations with trained professionals to handle your needs. Gram was clearly inexperienced, juvenile and for from professional. This guy MUST be related to someone else who works, no way he'd pass an interview process anywhere else. read more

Terrible customer service. We came here at 8AM. IT IS NOW 8:38AM. MANAGER IS STUCK IN TRAFFIC. I don't know what kind of a clown hired this highly under qualified idiot. You just can't come to work 38 minutes late. If there's traffic when you're coming from 1 and a half hours away you better be leaving around 2 and a half hours before your shift!!! LEAVE GODDAMN EARLY THATS YOUR FAULT. PEOPLE HAVE TRIPS TO GO ON. When I approached him he looked nothing like a manager. He was the manager for sears auto department who had the keys to open the door. He saw the anger in my eyes and was a little frightened to open the door and had the nerve to say what do you need? I stated "My friend and I have a reservation at 8AM, the moment you guys open and we had to leave as soon as possible to catch our flight on time to pick up two friends before that. The car they promised us, it was there parked up but someone smashed the Drivers side of the window so we couldn't take it. Best options were a F-150 truck which looked spacious and a ford SUV which was a little less. Oh and by the way the co workers covered up saying there was bad traffic because we walked here for 45 minutes and saw no traffic anywhere that leads to here. Maybe there was a little of traffic when he started driving(making him 38 minutes late) HIS FAULT. Wake up earlier you lazy bum. Worst car rental in the area. I ADVISE EVERYONE WHO CONSIDERS RENTING A CAR FROM HERE FOR ANYTHING TIME SENSITIVE DO NOT EXPECT ANY EMPLOYEES TO ARRIVE HERE ON TIME. Even the receptionist came 20 minutes late. read more

I have been renting cars for years, and this is the worst car rental office I have ever encountered. I rented an SUV to take to Tahoe for two days, and decided to choose this office because it was conveniently located. Big mistake. What kind of place asks the customer to wash the car before returning it or else face a car cleaning fee? Especially when they gave the car to me in filthy condition? I'll be driving to the airport next time, not coming back here. When I picked up the car, it was so filthy (i.e., generally sticky and gross) from the inside that I had to use clorox wipes to wipe down the steering wheel and other surfaces before I felt comfortable driving it. I didn't want to get sick from whatever crud was on it. After two days of driving in bad weather, the car naturally had residue from the snow and salt on the road along the exterior. When I returned the car, the man in the office asked me to go take it to a car wash or suffer a "cleaning fee." Seriously? I've rented cars forever and this has never happened. As far as I'm concerned, I left the car cleaner than they gave it to me. read more

Good morning service pick up car at 8am sharp and the gate was open , dropped the car off at 8 and agin the gate open Cars are clean low mileage could not asked for anything more.Note thay also rent box trucks not a suit& tie environment.4 Stars read more

The absolute best place to get a rental. Wife and I go out of town several times a year and always come here. The agents are super nice and really work with us to get the best car at a decent price. One of the salesman suggested we rent a Subaru. I had some reservations about. But he was absolutely right. It was the best car ever. Not only do they rent the cars but they give you suggestion on what the best car to rent for your occasion. Will always come here for my rentals. read more

I had booked an Intermediate SUV 3 weeks before the pick-up date. When I went to pick-up the vehicle I was told there were no Intermediate SUV available! Apparently this Avis location is a franchise unit. As a paying customer, it is Avis brand I booked and got an extremely poor service. read more

This is my second rental from Avis on Central Ave. in Fremont, CA. My first experience was hard to beat as I got a new Camry with 17 miles on the car. This weekend I was going up to wine country to meet my brother and his family in Windsor. Traffic leaving the bay area on Friday is gridlock and its a tough drive in a manual transmission car like my Corvette so I rented a full sized car once again. I ended up with a little Mazda 4 door and when I went out to the car it was just filthy. It had rained recently and so I just rolled with it. The counter employee showed me how to start the car...push button start...then basically just walked away. I had to wash the inside windows as they were so smeared with what I figure was dog saliva that I could barely see well enough to make a safe lane change. The car had been quickly vacuumed and that was it. Lots of dust on the dash and in the gauges etc. and even the wheels...read hub caps...were filled in with brake dust and road dirt. I will try them once more this Christmas then just find another rental outlet. One piece of advice would be to use your Amex card if you have one. I have read of them adding charges to your account after you check the car back in. With Amex they would not do this because all you have to do is call and dispute the charge. read more