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    Hertz Rent A Car

    2.3 (50 reviews)
    Closed 7:30 am - 6:00 pm

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    7 years ago

    Nice customer service- good pricing and was convenient when I had my car repaired at Calibur Collision -

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    14 years ago

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    9 years ago

    Only one employee here working on a satrday!!! Long line poor business administration!!

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    I walk into the Double Tree where the hertz is located, it was hard to find kinda, the sign is small.

    Mentioned in 2 reviews

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    Avis - Part of the parking lot

    Avis

    2.2(24 reviews)
    1.9 mi

    Fraud!!!! SCAMM!! SCAMM!! Do NOT rent from here. Read all the negative reviews first. This place…read morewill try to scam you via giving you false informations, make false accusations against you, and charge additional fees to your credit either hoping you won't catch it or have you go through he grueling process of disputing their charges hoping you'll give up. They'll for sure inflict a ton of emotional distresses. Keep a sharp eye out for the chubby messy bed hair Asian dude. Do not just drop your keys off to them and leave. Inspect the vehicle with them upon returning, ask for receipts, and keep a sharp eye paying attention to anything they may plan to charge you for or falsely accuse you for. Be ready to take notes for anything you may need to take them to court for. Be sure to video record and take tons of pictures before should you do make a mistake from renting from this scamming place. Google up common rental car scams and you'll see the scam consistencies here. Do not fall victim to their false charges or scams. This place is an inviting place for class action lawsuits for deceitful practices.

    It's not even worth 1 star. It sucks. All the front desk staff (2 women and a man) are rude and…read morepathetic. They are unorganized and don't know how to talk to customers. I had a confirmed reservation for a Mini Van and when I go to the location to collect it, the lady says "We are out of minivans, you can take a SUV". I am like WTF, it won't work as I want a van as I need more trunk space. Right there I see other lady handing out a mini van keys to another customer. How can they explain that ? So disappointing and frustrating. They are running a SCAM business here. I would advice AVIS to replace the management at this location or else take a beating and lose their customers. Advice to all : BEWARE OF THIS HORRIBLE LOCATION, THEY ARE FRAUD, AVOID IT AT ALL COSTS.

    Photos
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    Our rental

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    Exterior of the building

    Hertz Rent A Car - Worst customer service!

    Hertz Rent A Car

    1.7(12 reviews)
    2.2 mi

    We rented a mini van from this Hertz location for 1 week. We never rent car from this location. We…read moreused to rent car from another Hertz location which was really good. It was a bad decision. The mini van's 2 front tires were paper thin and with holes on them! The pressure of 1 tire was only 22 ( normal pressure should 36 ) because of the hole on the tire and kept leaking air. We always rent cars with Hertz since it is the national leading car rental company and we trusted Hertz. However, this time Hertz really disappointed us because it left our family at great risk. We had 2 seniors and 2 young kids in the van. We called emergency road service, and Hertz replaced the 2 front tires. Be honest, the emergency road service was good. However, it costed us to waste half day at Arizona with 105 degrees. And our trip had to be extended and costed extra hundreds of dollars to cover the extra day's hotel and car rental which was not in the original trip plan. And the mini van has 48,000 miles on it. Too high mileage! And the van was not cleaned when we received it. The tank was only 3/8. And the van's trunk lid did not have power, I had to use all my strength to lift and close it many times everyday. Thanks for the van, then I didn't need go to gym during the trip.

    Like other reviewers pointed out, they are pretty bad at customer service…read more - There will only be one associate who will be serving the location and will be available only if you book the reservation ahead of time. - The car they provided broke down. They replaced it with another but I had to wait for 30 mins. - When I called the number provided on Yelp, they said they'll be able to drop me off but when I came to return the car, no one was there. Upon calling the same number they said it's from a different location. I obliged to drop the car there if they could drop me off, they declined saying that hertz policy allows drop off only for 3 miles while my home is 3.5 miles.

    Hertz Rent A Car - carrental - Updated May 2026

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