If I had to rent out of ohare I would have been much more frustrated. The line was packed in there. Luckily I was just returning a car which went fine for the most part except the lack of signage and direction after you arrive to the "car return" area. It opens up into a big lot of parked cars and we were wondering where to next. We then went inside to ask someone and were directed appropriately. There were two shuttle buses with a very courteous and helpful driver who took all passengers to their terminals and personally assisted unloading their luggage each time. read more

It almost always the same in and out. I dropped off my car and its easy. Make sure you get in early. Takes a while for the bus ride. I had no line. I dropped off the car walked to the bus and it took off. The drive was funny I do remember that read more

Regular business travel. Perfect every time. The check out and return employees are top notch

Arrived on a Saturday afternoon. I am a preferred member and my car was ready and waiting for me. The process to pick up was super smooth and no waiting in line obviously. We returned on Tuesday at 4am, just pulled in, took bags, and hopped on Shuttle that was waiting. Great service. I do not think I will book anywhere else. read more

Waiting in line for over 30mins to pickup a reserve car rental. Manager walks around distracting / interrupting the agents who are trying to provide customers service. The line is packed but there is on agent available with an inactive counter. They are all on break in front of a long line shows no concern for customers. 4 counters only 2 rep working the other are in la la land. This is 5/16/19 at 9:45-10:3 now I'm still standing in line read more

I'm also a Preferred member and I have to say the service here at O'Hare doesn't even come close to the AVIS standard. Received the email once on the bus to the lot so that was positive. Put everything in the car, adjust mirrors and ready to start only to find the toll road white box missing from the windshield. Asked several workers parking cars but they could not help. Went inside to the counter where one of the available agents was too busy laughing and flirting with a visitor who was not renting a car. Finally an agent came over to help only to tell me there is nothing he can do but I can select slot her car in the G lane. Unload the first car to load the second when I open the door only to get a strong smell of smoke. Also a cover was broken to pieces inside the console so I informed the checkout person who apologies for my bad experience who should be moved up to the counter agent as she would do the job of Customer Service very well. AVIS should really visit some of their locations as a customer to assess how they represent the company. read more

Didn't have a problem. The woman helping me out was professional. Wait was a bit lengthy (it was 1am so it's understandable) Service was OK. I have used budget before and I'll use them/Avis again read more

SCAMMERS - as others reviewers pointed out they added close to $35 for fuel surcharge. Also they have unnecessary taxes and fees close to 20% of your quoted price. As I was leaving with my rental agreement I was told that if I got my tank near full back I would get back close to $55 taken off my rental price of $200. Also the lady told me if the gas wasn't full they would deduct the amount appropriate for used gas. I was very clear that I did not want to pay for a full tank of gas as I was driving a hybrid and my estimated use would be 100-125 miles only. She assured me that this would not happen and the charges would be deleted upon return. I return my car with gas near full and they charge me the full amount. As I was unloading the luggage the guy accepting the returns took off after giving the bill to my wife. WILL NOT USE AVIS AGAIN AND FOR OTHERS I WOULD RECOMMEND NOT TO USE THIS COMPANY. read more

Snuck accident insurance into the contract after specifically requesting to opt out.

If I could I would give them 1/2 star. They have such poor service. They always overcharge. Customer service is awful. Agents are very very slow. Will never recommend anyone. I have asked our corporate to change rental company of choice from Avis to something else. read more

Great shuttle service, no doubt. And very nice helpful people. At first I was worried because they seemed short staff but after a brief wait they had the line moving quickly. I will be back to rent from this Avis again. read more

I used to love renting from Avis--I've been renting from them for several years now. In mid August I booked a reservation for Labor Day Weekend--no big deal. Directly prior to Labor Day weekend there was a lot of talk that cars would not be available due to Hurricane Harvey. I called to verify if I would have a car or not and was told that the location that I had arranged to pick up and drop off at would be closed...no one would be there. I got upset that I wouldn't be notified of such a change and got off the phone. Well, in all my time renting from them that just didn't seem right so I called and talked to another person that assured me that everything was cool to pick up the car but UH OH...the location was closed on Labor Day proper. They told me I'd have to drive across town and drop it off at the airport. This seemed crazy to me too because my reservation was for a specific location convenient for me and I had somewhere to be shortly after dropping off the vehicle. So I call and drive to the location the night before to see if there are any outgoing voicemail messages or signs posted about being closed for Labor Day or Labor Day weekend---nope, nothing. At this point I'm like well I guess I'll show up tomorrow and hope for the best. Next morning I show up and rent my car and everything is SUPER COOL. In and out easy-peasey! We tell the clerk about the confusion from the night prior and that's when he tells me oh, yeah we ARE closed on Monday. I express the issues I have with returning the car on the other side of town and he tells me to just drop it off at the Avis after hours. This sounds not altogether right to me and I ask some questions and I'm assured that it's ok. I'm told where to park so that if something happens to the vehicle it is captured on their security cameras. I agree and head out with my rental. When Monday morning rolls around I go to return the vehicle and hrmmmm the parking spots I was told to use are full! I call and talk to a representative and find out that at some point my reservation was CHANGED to drop the car off at the airport on the other side of town. I ask for some leeway--give me an hour to take it over there and I'm told I will be charged $45. I'm completely stressed out. I ask to talk to a supervisor--no can do--they REFUSE because "they're just going to tell me the same thing". My ride that followed me to the location now has to follow me to the other side of town (he has his own schedule he needs to be following as well). We drive all the way out there and yes, I get penalized. We ask to talk to a manager and we're instructed to cross a breezeway, enter the airport and go downstairs and we can discuss it with a manager. We do this and I'm speaking with the rep, Esther, in person and she can't be bothered to stop clickety clacking on her computer long enough to look me in the face and express any kind of empathy. Instead she keeps repeating stuff back to me all jumbled up ("ok so you're here to pick up a car?...", mangles the city I picked it up from etc.) and then tells me oh there's no supervisor for me to talk to. He can call sometime today...probably. Well it's been almost a week and a half and I still haven't heard from Shawn Lester. This has been a completely awful experience. read more

My experience at this Avis location was the worst I've ever had at a car rental facility. Granted, it was the middle of the night, shortly after midnight, on a Saturday night, early Sunday morning, and I'm sure the staff would rather have been anywhere else. It probably also played a role that there was a new, young, attractive employee who was asking questions of other staff about how things work, and they were clearly more interested in helping her than in my transaction. I get it. But it was still unpleasant to have been given cursory treatment and, even worse, when I returned the car I discovered that without my knowledge I had been "upgraded" to a larger car at an extra cost of $25 per day. This I saw on the receipt when I handed the car in and couldn't believe it. Then I checked the contract and saw in much smaller print that this was true; it was an upgrade at $25 per day and the clerk had clicked on "Accepted" for this (without actually obtaining initials from me or even discussing it). All this was astounding to me, because the guy hadn't given me any choices of car when I reached the counter. He just said "Your car is a Nissan Sentra and it's in space J22." That's it. No discussion of upgrading or choices of cars. He did ask whether I wanted various types of insurance, but those were the only questions he had for me. Confusingly, he also said something about how the car could be used on toll roads, but he did not instruct me not to look for a toll transponder and he did not tell me that Avis had plugged in all of its license plates into the toll collection system and that it was therefore fine to drive through express lanes and not pay cash. That caused me to get worried a couple of days later when I needed to use a toll road, and so I spent an hour on the phone with various Avis offices and people (thinking I might need to swap the car) before I finally encountered someone who explained that I didn't need the transponder because the license plates are in the system already. To make matters worse, the car itself was in poor shape, with a rubber strip around the windshield coming loose and flapping around in the wind, and when I called Avis after the rental to ask about this involuntary upgrade, it ended up taking multiple calls to convince Avis that I hadn't signed up for this and shouldn't be charged, and even when they did agree to reverse the upgrade charge the person on the phone emphasized that this was a "one-time" agreement and that I could not expect to benefit from this kind of thing ever again. Way to make me feel like I'm being treated like a schemer! This also had the effect of making me what to switch to Hertz or other companies for all future rentals, just because Avis might not ever want to listen to me again, if I ever had another problem. On balance, really sad for me, especially given that Avis has an in-town rental office near my home that I have used many times over the years, for convenience, and I now am nervous about using Avis ever again. So sad. read more

Arriving at this rental location - agents were chattering at 6:39am! A male employee had noticed I have been standing up there for awhile. There were three agents available. Not entirely sure why one of them did not call me. When I made my reservation, I picked a jeep wrangler. Rochelle, the counter agent, was pleasant, but she had the most difficult time for someone to help her from the lot to locate the car. I would think that if the car was or was not available , that should be updated. As high-technology as we are today, updates should not be an issue unless the person responsible did not do their job. In between helping me, Rochelle, took another customer, while she said, they were locating the car, but after the fact, no one was looking for the car. I can hear in the radio communications... Rochelle offered as a VOLVO SUV that consumed so much gas! As fancy as the car is, I would've paid that much gas for the car I really wanted to rent. RETURNING was (I thought) OK. The lot agent, AGAIN, did not do her job, as easy as it looks... She asked me If I wanted the receipt to be emailed or printed. I initially wanted to be printed but there was a wait on the counter for that, so I opted for e-mail. I immediately got a text that the car was successfully returned. Two days later, NO EMAIL for the final receipt. I called the customer service number -- 800-633-3469, talked to three different agents - George, Albert, Magali... All three had NO IDEA the difference of ESTIMATED versus FINAL total. Long story short, the agent who checked in the car upon return charged me for fuel when the car was returned with a FULL tank of gas. I called the local number printed on the rental agreement (23 times), and of course, come to find out that they will not answer any calls. GREAT! If you have any questions about this rental call 773-825-4600. OH - that's just to make you feel better. We don't take calls, all calls are routed to the call center. DUH! :( FINALLY -- I resorted to social media, Facebook, and within half an hour, a SUSAN, had replied and address my concern. From picking up to returning - such a HORRIBLE EXPERIENCE with the O'Hare location. Never again. read more

I have been renting from Avis for years and love the new way that they are checking in guests. I received an email before I arrived with the car and space number. Excellent and much more efficient! read more

Long lines for reservations with only one staff member working who is in no rush to help customers.

This review is to tell everyone about Maria's amazing customer service and care. She rented me a car and I wasn't aware that it was an upgrade that's why I was wondering why the rate was so expensive! When I returned the car I explained to customer service that I didn't know it was an upgrade. They fought me on it for a while and they insisted that I agreed to the upgrade - but luckily Maria was in the customer service area and she listened to what I had to say ( and she probably also saw how genuinely upset I was). She was able to help by giving me a discount. She listened and she cared enough to make me feel better. That's customer service! read more

There was not enough staff to handle the number of renters on the budget side! After waiting over an hour, Markeeta from Avis helped us and did an outstanding job. She got us into a better car by letting us know about a special they were running! She was our hero because the Avis side was moving so slow that we would have been there another hour! The rest of the Avis staff also helped other customers. I'd give Markeeta 5 Stars! I gave Budget 3 stars because the car was actually nice! read more

1. Getting the car: as others described -- a long line, 1.5 clerks serving the people, as soon as a new one joins, another "takes a break" not to be seen again. One customer held up one of the clerks for 15-20 minutes, and the rest of the staff didn't help. 2. Returning: they had some kind of power failure (Sat 8/5 around 8am) and the gate won't open. So there's a long line of cars and shuttle buses not able to go through... then maybe 10-15 minutes later someone figures out how to let the cars in through the Hertz facility. And then they told us to leave the cars without any processing. 3 days later my receipt appears on the web site and they tacked on a fuel charge of $60 even though I filled up the tank right outside the airport! Bottom line: the staff doesn't care, service is bad. Eeek. read more

Avis at Chicago O'Hare is the worst. We waited 2 hours in line while 1 clerk worked the entire company. This was on a Saturday afternoon at the height of the day. Go rent a car from someplace else. read more

I want to give a shout out to James in the Avis Preferred building. I rent about once a month here and Friday 9/7 was my first time dealing with James. He went out of his way to go out in the rainy weather to check on availability for a different vehicle, and then hooked up an upgrade free of charge. James you're the man. read more

Horrible service at Ohare waited 20 minutes on bus to get my rental. Hertz has been here 5 times. No Avis to be found and Customer Service is closed when you call. read more

I rented a vehicle via online and by phone at same time. I selected per the priceline ad a Chrysler/200 for $45.00 per day. The problem started at the counter. I had a smart mouthed African American female that was as dry as a bone, no personality but smart mouthed and sarcastic, on top of that.. May I add I am African American as well and a senior citizen (71) She told me they did not have any Chrysler 200, that I had requested per the add when I set' up the rental. Ok when I told her I did not need the insurance, because my auto insurance includes rentals., or the other upgrades, she became very NASTY. I was traveling from Phoenix, to Dallas for a friend, of 50 years funeral that morning. No agent went out to inspect the vehicle for interior cleanliness, or outside damage. I was told to go outside and it is parked at A-3. When we got in what a holy mess, the inside wreaked of urine and feces, and it had not been cleaned out, or vaccumed. As I stated prior we were there for a funeral, and had to go with the car as we had to go to Oakcliff, and we had never driven in Dallas at all. I called back while in route to the funeral, complained about the car and it's performance, as enroute the car would jerk/lunge forward while at a light, or stop sign, and this was a issue of safety, I spoke to a male named Ethan, or Edgar,and was told to just bring it back, when you leave the funeral as long as it is before 12:00 midnight. I returned the car somewhere around 7:00 pm same day, and express the concern to the man at the counter middle aged Hispanic, and he became aggressive and told me there would be a charge for returning it early, which I did not say. He ignored me and what I said, " I am returning for another car due to dissatisfaction with this vehicle's cleanliness, and performance" He told me that the charge is now $77.00 instead of the $51.73. I will never use Avis ever, ever ,ever again and will tell my family, friends, and CHURCH members who travel to conventions 2 to 3 times a year, to never use Avis. You need to train your people to do a better job. My reservation #731454592 June M Mesa, Arizona read more

Had a great mustang but sloppy staffing. No one available to receive returns - they wanted me to wait in line inside to return. Nah - cmon Avis read more

Horrible customer service. Counterperson was extremely rude after we declined insurance protection. Prior to picking up rental we had verified with our auto insurance carrier. Let me start by saying shame on me for 1. not saving fuel receipt 2. not checking return ticket. I contacted Avis and they declined a $96 fuel charge. I topped off the night before, prior to heading to hotel in DFW are. Drove straight to auto drop off zone in the morning and of course like a dummy I didn't check anything so I took receipt and jumped on the airport shuttle. Avis employee didn't check anything, he just scanned barcode on front windshield and assumed we didn't fill up so he AUTOMATICALLY charged $96 for fuel. BEWARE! And if you care how you're treated avoid Avis. Should have known better, used them once before in Mexico and they were just as shady. read more

My colleague and I were in town for 1 day of business, on a weekend, and needed to be in and out. Tip: there was a LONG line at the budget counter of vacationers, even though I also reserved with Budget, I cruised to the Avis desk with the lame excuse that I couldn't remember if I was with Budget or Avis, knowing that their computers are all linked:) The Avis rep got me my car in record time while 20 people continued to stand like dummies in the Budget line. heehee. Besides really liking our car, we returned late that night after a very long day and had to shuttle to the airport. the shuttle driver, Jose, was the most active driver I have ever seen. He jumped out of the shuttle to ask if we needed a ride, then waited for us to check out, chatted with us, helped us out at the airport and walked with us to show us the way, wishing us a great night. He was equally engaged with all the other passengers. It was so refreshing to see someone take an active interest in their work and the people they serve, most drivers just sit on their assess and barely give you a nod. Great job, Jose! read more

Super cheap through Priceline. Fast but pushy on upgrades. Do you want to feel young and go fast for on $15 more? How about a wifi navigation tablet for 5 people? Oh you only have two people and can only fit 4 in that bright red Ford Fiesta... read more

Short Answer: Save yourself time, go Enterprise. Do not use this AVIS or their other company Budget. Worst rental company I have experienced in my life. This Car Rental has been the absolute worst experience I have EVER had with renting a vehicle. DO NOT GO HERE PERIOD. The location has nice employees at the counter, and that's where it ends. I had rented a vehicle for a week, was charged DOUBLE my rate. I went from paying $300 for a 6 day rental to $600 on an "accident" that was a pain on the phone to get fixed. They tried to charge me for over the counter USB Outlet chargers(its 2016, we have our own.) Then even tried to charge for the gas that was filled in the tank. After being on the phone for an hour with a few customer service reps, and a manager, they finally gave back $255 of the over charged money, and said no more fees will come my way. SURPRISE WRONG, i was charged for tolls the following day on a separate charge. So much that I would literally have to be driving the toll way in circles to get that price in 6 days. So to call and check on this issue the first person on the phone wants the beginning 6 digits of my credit card (Not one other person asked for this.) so he could figure out which card i was using, here is a hint, IT WAS THE ONLY FUCKING CARD. So now from being robbed to possibly being scammed I am still dealing with this piece of shit company. If you rent from them, good luck. I wouldn't even recommend this place to my most hated relatives. read more

The worst experience at Avis last night around 11 PM. I rented a car for the 3rt time in a mount. I returned the car and the guy didn't give me any receipt because the car had scratch on the back bumper, that was notice in my paper. He told me to go inside and the lady from the from desk she will give me a receipt. She run outside and she said "where is the car " where is the car " for a few minutes I thought somebody stole my car, because that guy didn't have any ID with his name and picture on him. I ask for manager, and I talk with and Mr. "E" try to intimidates me when I ask him for business card, because he didn't have any badge with ID I didn't know who he is. My wife was running in to the parking lot and she found the car and the guy who took the car, this time I was really shaking I thought somebody stole the car. For some reason Mr. E the manager didn't want to give me his last name I thought is a raisin. I told him I would came here and anyway I will find you even if you don't want to give me your last name. He got very angry and he try to put words in my mouth because he wants to call the police he was very very angry. Finally I got the paper and I just go away from there I'm really sorry I have to pay with my emotional feeling for there unprofessional job. I'm not going to go there anymore for sure!!! I checked AVIS views and I'm not the first one who had this problem. read more

Be SURE you read the entire contract before signing it. I rented a car online. I just assumed that I was getting the car that I rented. But I was charge a $15 per day upgrade fee that I did not request, nor was I told that this was even a different car that I selected. I called Customer Service and of course I was told that it was my responsibility to read the contract before taking possession of the car. She did NOT understand my point that I felt it was dishonest to upsell someone without telling them. Kept saying that it was my responsibility. But I feel this is a very dishonest practice. read more

Avis's slogan: "We try harder" should be replaced with: "I'm sorry, there's nothing I can do." That's the line that I heard over and over when I tried to rent a car for a drive out of the city for my friend (and fellow veteran's) wedding out of state. I had been warned about Avis before. I was told that their policies were intentionally difficult, and that they enjoyed tacking hidden fees onto their reservations. I was also forewarned about this location in general, being understaffed to the point to where you should expect to spend about 30-40 minutes extra just waiting in line. So I tried my best to go in prepared. I showed up about 40 minutes early with my necessary information and was as cordial and amicable as I could possibly be knowing that the staff was likely stressed. My reservation was prepaid online for around $300 dollars. I had a pretty strict budget for gas and lodgings for the entirety of the trip so I was a little upset when the man at the counter told me that because I was paying debit that I would be charged AN ADDITIONAL $200 DOLLARS. I understand Liability, and like I said I was warned about these additional fees; the rep assured me that after the car was returned I would be refunded the $200 fee so, as put off as I was about the whole thing, I decided to pay. He asked for the card and he scanned it, there was an error message on the screen that said "DO NOT RENT" he claimed it must have something to do with my credit score. Of course I was never informed that there was going to be a credit check, but the kicker is that my credit score isn't even bad: it sits around 750. We're not going to talk about that though, because even if you have perfect credit you can't argue with this error message --I tried--. Then there it was: "I'm sorry, there's nothing I can do." After he said it he literally stood there in silence for about 2 minutes while he stared at his toes. Does saying this suddenly relieve you of assisting a customer? It certainly feels like Avis employees feel like these magic words are synonymous with "You're no longer my problem." Eventually I asked him what my options were. His advice was to get a refund and attempt to go to a different company for a rental. I asked him if I would be able to get my refund so that I could afford another car from company and he clearly said "Yes. It should be immediate." So I called their customer service line. After a brief hold I got in touch with an associate over the phone. She explained everything I already knew, and once again "I'm sorry there's nothing I can do." After hearing that I knew it was only a matter of time before I got transferred to someone else. Ultimately I cancelled my reservation (This is one hour after I was supposed to be on the road) and I was offered a full refund. Fine, I thought, until the associate who processed my cancellation finally gave me the bad news. I wouldn't receive the refund for 5-7 business days!!! WHAT A CONVENIENT POLICY. How was I supposed to go to another rental company and get a car for this trip when Avis is holding on to my refund for a week? Oh I can't, and I'd bet that's the point. But guess what: She was sorry, and there was nothing that she could do. So in the lobby I had to call my friend and explain to him that I wasn't going to be able to make the trip now thanks to Avis holding my deposit hostage until the event was over. It was very emotional, both with frustration and sadness. As I was talking I was met with nothing but blank stares from the Avis employees. Stares that dumbly said "I'm sorry, there's nothing I can do." Why did Avis take my money if there was a possibility of denying my reservation? Why can't they refund the money immediately instead of 5-7 days? I'll never know. My advice: Don't use Avis, ever. They're just sorry, and there's nothing they can do. read more

Truely the utterly worst rental car experience, ever. The staff was outright rude and contemptuous of the customers. They ran out of cars and made everyone wait. They gave me a car that had dents scratches and the front bumper partially detached. The Ipass was active instead of inactive which I didn't notice till I got to the first cash lane and paid. When I returned the car they wanted me to pay for the damage till I produced the video of the pick up. When they billed me for using their Ipass their web site did not function to permit a message. Utter incompetence from beginning to beyond the end. DO NOT go with Avis read more

It took Avis 7 hours to replace my rental car that was not drivable due to the FOD. They first told me they would pick up the car and then bring me a replacement. Explain that logic! read more

AVOID the O'hare AVIS!! Culture of overcharging!!! I was told by the customer service rep & supervisor that it was my "fault for not unfolding the rental agreement and reviewing the fine print" when I was overcharged $80+. "Sorry sir, you signed the agreement, nothing we can do!" I prepaid for a "Ford Focus or similar" via the internet. At the pick-up counter, I was asked if a Jetta was OK. I was not asked if I would like to upgrade to a Jetta. How is a Jetta (size as a Focus) with cloth interior and no sunroof an upgrade? Spent 30 minutes arguing to get the charges reversed after my return. I was asked if I wanted to prepay for gas. I said NO. Yet it was added to my bill. Had to get those charges reversed after I returned the car full of fuel. I have rented from AVIS for years, all over the world. Have never experienced such scamming. I have taken an SUV, van, luxury car, mustang, and any other vehicle on the lot, sometimes because AVIS didn't have the appropriate car, sometimes the clerk was simply being nice... all while paying my initial reservation of small/medium car. I wasn't the only one demanding a refund. Definitely a culture of SCAMMING the customer! AVIS should look into the management of this location!!!! read more

Arrived Friday night and waited 15 minutes because no one was behind the Avis counter. Several people were behind the the Budget counter (clearly connected from a business standpoint). Finally, employees started processing rentals. Then returned the car on Sunday evening. Things we were not well organized again. Waisted time searching for an employee to process my return. Shuttle service to and from the terminal was thankfully good. I will not rent from Avis/Budget next time I'm in Chicago. I have seen much better organization at other airports. read more

Never experienced a long wait for picking up a rental car until we got to this Avis rental car in Chicago O'hare airport on 8/4- We were on the line for almost 2 hours! from 1:30-3:30am! There were only 2 people behind the counter and it was painful to see how slow the line was moving- Then another person joined to help, which made everyone on line happy that it would at least move a bit more faster now, but oh boy, she decided to take a break! Are you serious?! And she made a comment that she was "human too" that needs a break- REALLY? We are also human, who just landed from a long flight, tired & wanted to get to the hotel ASAP, but waiting patiently as your office was not equipped with enough people to serve your customers! The nerve of you taking a break when there was a long line of people waiting to be served in the wee hours of the morning, & you just got behind the counter- Come on! How can this be tolerated by your co- workers or supervisor!?! The budget staff was able to move their lines faster, therefore when they finished attending to their customers, they were able to help the slow staff of AVIS & get the line moving- Otherwise, we would be seeing sunrise @ that rental place! On top of that LONG, EXHAUSTING, WAIT , they sneaked in a charge of an upgrade on the car upon returning it- REALLY? It was what was reserved- a full size car! Bad experience so never coming back to this place- Oh well, you have just lost a customer- And if things don't change sooner, you will lose more- Oh BTW, I did not see that woman come back from her break- read more

I rented a vehicle with Avis on August 1, 2020. I was returning the vehicle on August 2, 2020, dropping it off at O'Hare Airport. I hit a pot hole and blew a tire. Not a huge deal except, they remove the spare tires in the vehicles to have more trunk space and less weight for economic reasons. Had there been a spare, I could have fixed it, drop it off, and caught my flight. I called roadside assistance, the number on the key fob, and the call was dispatched to a service. The service guy text me to ask if the tire was busted or could it be inflated. I told him I don't think it can because I see tears in the tire. He immediately text back that he could not help me. I call them back. I get another rep, who was very nice, and she said she could fix it. There was another dispatch. I waited for about an hour and a half, nothing. I call back to find out, that dispatch was cancelled. Excuse me, I am waiting. This rep tried to fix it and do another dispatch. I wait. I am about 2 and half hours into this. I wait. Nothing but text messages asking me if they came. Now I have officially missed my flight with hopes to catch a later one. I call back again. They said because it was the weekend, they are busy and that they are coming. Now I am about 4 hours in this. I am hungry, I missed my flight and any other flight I could have caught, and I need a restroom. I call yet again. Same story. Now I am fed up at this point. It's dark, the gas I put in the car is running low because the car is running. It's raining cats and dogs. There are weird people roaming the streets and I had enough. I call again to speak to a Supervisor. I was instructed that I could leave the vehicle with the keys under the seat so the tow could come and I called for a Lyft. I was also instructed to follow up with customer service to make sure the vehicle was actually picked up. Which it has and to my surprise, Avis has no idea where the car is and I called and they have it as if I never turned it in. Now what do you have to say about that? Was I in the wrong? I paid the insurance on it so I could walk away but when the time came, could I walk away? I missed my flight and any other flights out that day. I would have been fine had I been picked up and taken to the airport like I should have according to the Roadside Assistance Services. I believe I was treated poorly by Avis. And I believe they should pay for my missed flight and the new one and I should not pay for the rental at all! read more

Recently I was in Chicago. Among everything I did, I rented a car from Avis. The people who worked inside this location were nice. But no one helped me with the car itself. I did not know how to sync my phone to the car. I asked 4 people and they did not know either. I was having such a good weekend that I extended a day. After much aggravation and negotiating they did give me a decent daily rate. But then charged me $83 in fees and taxes!!! Which was actually more then the four day rate for the car!!! I will never rent from Avis again!!! Again, reservation staff was rude, not helpful. Although thanks to Caesar in customer service. read more

Chose this rental car company to rent a car to drive from Chicago to Detroit. I reserved the car online. A shuttle transported me and my family to the rental car location (it's maybe 5 minutes from the airport.) Upon arriving the rental car agent could not find my reservation. I had to pull up my confirmation on my cell phone and show her the confirmation number. The agent was then able to find it, that was very perplexing. I pre-paid for a full size car. We were given a Hyndai Sante Fe. I was told on returning the car that, that particular car was an upgrade. I did not request an upgrade. They added an extra $153.00 to the bill for the upgrade. In addition to that the tire pressure on the car was low to the fact I had to stop at a tire shop and get air in the tires. The windshield wipers needed to be replaced. They caused issues while I drove in heavy snowfall. The worst part was this upgrade was a horrible gas guzzling highway car! We used a tank of gas only going 244 miles...I will not use Avis again they are too many other rental car companies and this experience was unacceptable. I will say after a lengthy phone call to their customer service line they reimbursed the upgrade fee. read more

I rented numerous cars in the past. I did happen to have to return the car this time without filling the gas tank (most of the time I do). But when they printed of my bill, I was charged $146 for refueling charge. Which came to $9.75/gallon. I don't mind, and even expect to get charged more than current local cost. But $9.75/gal? I'll never rent from Avis again. Thankfully there are lots of other options to do so. read more