Horrible customer service, claimed we had a dog in the car when we absolutely did not, then hung up on us. We came back and discussed with her, she is rude and we will never be renting here again. read more

horrible place to rent a vehicle, management is incompetent beware there employees suck. I'm persuing legal council. you think you your going to charge me for something that I didn't do. not only am I going to sue you for a broken windshield I'm gonna sue you for harassment. I'm going to make sure this one hurts. customers beware. shop around don't waste your time or money. I'll update my posts as this proceeds. read more

I made a reservation to pick up my car on Sunday at 12:30. Got there before that time and instead of having my car ready I had a handwritten scribble that they had emergency emergency or not a phone call would've been great. I actually took off one hour from work so I lostpay, and they did charge me for the car rental. horrible service do not rent from here. read more

Avis Car Rental - hand scribble note instead of life person while it's supposed to be open - Car Rental Near Me - Lacey, Washington

Rude customer service. I would rather walk than rent from them. They acted as if answering questions wasn't a part of their job.

I tried renting a car for today and planned all my travel plans around picking up this car. When I arrived at Avis there was a handwritten note "sorry we had an emergency won't be open till 11am) which dosent fit in my travel plan. If they had at least let me know that's one thing but I had to get there at my reservation time to a handwritten note. Looks very poorly on new management. It was 9:30am there is no excuse to not be open, the higher up should have came and filled in. read more

This particular Budget location was the closest available car rental office for the hotel I was staying at in Lacey. They will not pick you up from your hotel, so I chose to walk, as it was less than a mile. It turns out this location is also not very far from the transportation depot, and surprisingly the buses in Lacey are free. This Budget location is in a relatively quiet area, not really right next to anything, so I'm not sure where their business actually comes from. I got a pretty good rate by booking in advance online, and had no particular problems once I was able to actually get there. read more

Avis Car Rental - Car Rental Near Me - Lacey, Washington

Don't ever use this place give me the wrong vehicle. I requested a refund back the vehicle charge me for the day that I had it because I couldn't return it that day because by the time I got home and figured out that the vehicle wouldn't work for what I rented it for. They were closed then when I return the vehicle, I had not driven it anywhere, but there and back they charged me for the day. I used it in the Miles, but never gave me back my refund for the purpose of which I rented the last other vehicle that I didn't receive for so I'm continuously trying to get a hold of them. They will not respond to me And now I'm almost $600 out they even charge me again the next day! read more

This location is literally the BEST! Back story, I rented a car from the Lakewood location and was dumbfounded that they gave me a car that wasn't full tank. Come to find out, it was an electric car! It was my fault that I didn't know it was an electric car but still! On the verge of tears, Brandon saved the day even though he told me he couldn't switch cars at first. My family will forever be grateful! Thank you again Mr. Brandon! read more

I reserved a 26ft last Friday to move a business. When I got there I waited in line for almost 20 minutes then was told they didn't have my truck. The "person" behind the counter was said "I don't know why they took your reservation" then stood there with a blank look on "their" face rather than issuing a refund. When I asked about a refund, "they" said you have to do that online. So, Monday I have a $150 "no show" charge from these derelicts. AVOID THIS SHITHOLE, don't give them your card number. This place is running a blatant scam and they seem to think everyone is as stupid as they are. read more

Will never ever rent for here again. Brandon is rude and they lie about their rental vehicles. When I tried to talk to him, he lied that he is another Brandon which means he is refusing to talk to me. I have made reservation online for my dads truck and Brandon doubled the price that I was supposed to pay by adding all the fees insurance liabilities that we did not want. My dad had to wait 3 hours over 10 minute worth of work. And at the end he is charged double what he was supposed to pay for. Brandon likes to overcharge everyone it seems like. I will dispute and I will file complaint. I have gone to corporate with this site. read more

Most helpful staff. Enjoy working with Remy. He and his staff are wonderful. Takes care of customers with quickness and very pleasant.

Brandon did a really good job of getting me into my rental. He was working alone and there were several people ahead of me. But he moved quickly and was pleasant in his interactions. I have rented from here before and have never had a bad experience. read more

The management of this company is exploitive. The front desk employees are fine. We had to cancel our trip and to return the car cost about as much to rent it the entire week. Will not be using this business ever again. read more

Not impressed with this location. Dropped off a rental in a hurry and still waiting on my bill. I did see on my car I was charged over a 1000.00 more than I expected. The car was detailed prior to dropping off. So unsure the charges. read more

Go elsewhere! We reserved a 16 foot truck however when we arrived we learned that their trucks had been vandalized by having the fuel line leak cut. We were offered a 26' truck. Much larger than we need however that was our only option. The staff person that helped was helpful, however they "overlooked " telling us that in order for the tank to read full it required to be topped off not just stop when the fuel dispenser clicks stops like probably most people fill up a vehicle. So that resulted in an overcharge because the truck was not filled up. Will not use give this place any future business. read more

Rented a moving truck, returned it after they closed at 5pm in the lot parking lot full with gas at 6pm. Long story short...they tried charging me an extra full day and 3/4 tank of gas for shorting them. Here is where I am smart though, I read the yelp reviews ahead of time and saw the common issues. I filled up gas at station 1 mile away and took picture of gas in parking lot at unlocked parking lot of full tank that was time stamped. I Disputed $79 extra charge to my credit card company and they dropped agreed with that picture. ***Note to self, take pictures of gas gauge and vehicles. read more

Unbelievably scary and threatening experience here. If you are a woman in need of a rental car I strongly suggest you do not make a reservation here. I have been an Avis Preferred customer for 17 years and I have never been treated with such disrespect as I was at this location. read more

I returned a 26 ft. Budget truck and commented on the windshield being dirty when I picked the truck up earlier. The attendant, (Cody), had the worst attitude I've experienced in a long time. He just didn't give a damn about my concern, with his Fallout hat turned backward. If this is what avis rental is all about, then I will not use them again. Terrible customer service. I'd fire Cody if it were me!!!! read more

Paid over $50/day for the weekend rental of a basic sedan that should never have been put in service. First, it smelled like a wet dog and clearly hadn't been cleaned (plus the two previous rental contracts were still in the car). Second, the driver's side headlight points at the ground, and there's no high-beam. Third, the front end is out of alignment and pulls strongly to the left at highway speeds. I expressed these concerns when returning the car, and was told "Is what it is, would have happened with any car." Really? REALLY?! No expression of concern, no offer of compensation, just a flippant response. He then looked at the repair records and said they didn't show any problems. Well maybe that's because it hasn't been fixed! Will never rent from this facility again... read more

I rented a car from Avis/Budget on a Sunday at 12:30, they closed at 1:00p.m. When I got there, they had two cars for me to choose from, I chose the Toyota Yaris, then I was told it was going to cost me $56.00 a day! I was shocked. Alex then told me it was because I was there last minute. Needing a car to get to work the next day I had to pay it. I told Alex I wasn't going to keep this car since they were overcharging me, he then told me it had to be back at 12:30 the following day. I took the car back the following day and presented a Budget coupon I had found. When I gave it to Alex, he told me I needed to show the coupon the day I got the car. I explained to him that the coupon states no such thing and he should honor his coupon. Alex then told me he gave me an "Avis" car and not a "Budget" car so the coupon was no good. read more

This is Budget not Avis Friendly- quick and cheapest around Booking online lowered cost more They do need to clean the restroom read more

They charged us gas saying we didn't fill it up. Even when the man turned on the car and told us it was full. 78.90 they took out of are bank. Well I called and told them I had proof they hung up on me. Called back and asked for a supervisor had to show that we had proof. What a mess. They count on people not checking there bank account. I will never use them again. read more

Will never ever rent for here again. Brandon is rude and they lie about their rental vehicles. I have gone to corporate with this site.

I personally had a really good experience at Avis. They are half the price of enterprise or hertz. Someone was late returning the car we had requested so they upgraded us, no questions asked. The car they upgraded us to was really dirty. They did a quick wipe and vacuum of the car, but it wasn't a great job. They offered to deep clean it before we took it but we declined because it wasn't a serious issue for us. The reason I only gave them 4 stars is because, from their other reviews, cleanliness seems to be a reoccurring issue for them. The car seemed more dirty than it should've from just one persons use before us. They need to do more extensive cleanings on a regular basis. Over all, the staff were friendly, and I liked that no one was over dressed or fake like other rental companies . They were down to earth, and they got us out quickly. read more

We will not be renting for them again. Manager Jason, if he is even the manager was rude and not helpful. He also rented us a vehicle that wasn't very clean, had expired tabs and no washer fluid. His go to was there's nothing I can do about it. read more

DO NOT RENT A VEHICLE HERE! $327.80 One Day Rental! Returned the car over an hour before scheduled, and they snuck in a late charge. Normally I rent with Enterprise, which provides excellent service, but I urgently needed a one way rental from Portland Airport in Oregon, to get home to Olympia, Wa., and Enterprise had no vehicles available. Avis was the only car rental available. They charged me $197. I returned the car to Avis in Lacey (Olympia) WA next day. I asked for a ride home and was told by both of the employees, " we don't offer that service." "There are only two of us working here." I asked if they offered complimentary Uber ( Hertz does) and was told no, they don't. I called Avis customer service and was told if I paid extra, they would try to accommodate me. What?! I live 4 miles away. Both the employees then changed their original (we don't offer that service) to.. " We can't offer the service because you live 4 miles away, (There is only this Avis on Lacey) and we can only travel 3 miles." I had to call Uber, pay $14+tip to get Home. By the way.. both employees looked as though they needed a shower. Had absolutely no customer service skills, and were very unprofessional. Avis.. the worst car rental company ever! Oh.. and I was charged an extra $18 in gas even though I just filled up across the street and showed my receipt. What scammers! **ACTUALLY JUST FOUND OUT I WAS CHARGED $327.80 I was charged $43 for fuel..I brought it back with a full tank plus a receipt. I declined insurance, because I have full coverage! And was charged $90+ Including insurance for an extra driver...I had just flew in from CA and did not have an extra driver. I called Avis Customer Service.. and the customer service agent may have well just said "too bad, your loss, our gain." AVIS TAKES ADVANTAGE OF SENIOR CITIZENS! BEWARE! read more

This was the worst customer service experience I've had and I always try to be nice and understanding because I've worked customer for many years. I reserved a truck online and when I called to see if I could pick up the truck early Brandon told me that there wasn't any available and there wouldn't be I wasn't high enough on the list to get the bigger truck even if they did have one, I said I was leaving tomorrow and he told me "well everyone is moving". Who runs a business like that? I will never recommend budget rental because of him. read more

For the love of all that is good in this world, do NOT waste your time or money at this awful, awful "business". Showed up for my reserved car and was told that they just plain didn't have a car for me. Not so much as a "different class available", or "if you wait an hour", or "what else can we do for you?" Just flat out refused to honor the reservation. Utter scumbags. read more

Called ahead before driving over half an hour to swap out a car due to an oil change. When I arrived, I was told the car I had requested wasn't a match with the car I currently had even though I had specifically asked this question on the phone. Even if it was a mistake, AVIS should still own up to their mistakes and do the right thing. read more

Dropped Budget truck off at this location on time and full of fuel. Was charged for an extra day and 5 gallons of diesel ( truck filled 8 miles away). Went back to see why deposit was not returned and was told that it had been twice (had not been returned), was then informed that they had checked the truck in the next day and charged me for an extra day and for it being 5 gallons of fuel short. It will be a cold day on the face of the sun before I will use Budget again. read more

My experience was VERY positive. I worked with Alex and he made a terrible situation much more bearable. Alex was kind, friendly, and helped fix problems. He took care of me beyond my expectations. read more

They did not have a rental car available for me at the time I was scheduled to pick up, and only offered me a 12 passenger van, to come back later OR to pay more and upgrade. I ended up being in the area for the rest of the day, so I opted to come back, since neither driving such a large van nor paying more sounded appealing. Upon dropping the car off at the end of my rental, I was told I had not filled up the tank and would be charged. I had literally filled up the tank two blocks away. I left with the vehicle and topped off with .4 gallons to be considered "full." There was no apology or anything, even though my tank looked full prior to topping off. I felt disrespected and do not plan to ever rent from here again. read more

Disappointing experience. This was my first rental with Avis, and I rented here because they had the best price and were near my home. The office had a foul odor when I walked in, definitely someone's body odor. Not exactly the best first impression, but I tried not to let it affect my outlook. They were a little short on cars that day, and I had to wait a short time for them to clean a car that had just been returned. The funny thing is that they offered me a 12 passenger van which I see they had offered to someone who wrote a review on July 2, 2018. They also tried to interest me in a Mustang, but when I said I needed the least expensive option then they decided to keep me in the car type I had reserved. I waited approximately 10 minutes for them to give it a quick clean, and then I was on my way. There was a funky odor in the car, and the associate who cleaned it apologized and said he tried to use a bunch of Pine-Sol to get rid of the odor. The interior of the car was pretty dirty, especially in between the seat and the center console. The seats had a few stains and there was caked on food and a lot of long hair stuck to the carpet; I even found trash and a couple of water bottles under the seats. It definitely felt icky, but I knew they didn't have any other cars to offer. The car itself drove fine and it served its purpose for the quick amount of time I needed it. It just didn't give me the warm and fuzzy feeling of a clean car. During my rental and my return, I dealt with Brandon the operator and he was courteous and friendly. He apologized for the condition of the car after I described it to him. I didn't exactly expect any type of discount, but it would have been nice even if it had only been 10%. Based on the first impression, I don't think I'll be using this company and location a second time. read more

Just trying to ask a question but they keep answering the phone and immediately putting me on hold. Twice now for over 10 minutes each time.

After making on online reservation, I called the Avis rental office and spoke with Brandon (I later learned he was the branch owner) about not having a credit card but I did have a debit card from VISA. He said that was fine and that it would take a little while longer to rent the car as credit checks needed to happen. The next morning at the rental office, Brandon was not present but at a different office. When I went to pay for my rental I was told that I needed a credit card. I told the salesperson that I had already spoken to Brandon the night prior and he had given me the 'okay.' The salesperson called Brandon to verify and now Brandon wouldn't back me up and told the salesperson that I needed a credit card to rent. So, I wasted my morning and felt quite angry. read more

They saved 4th of July! We were headed to Portland when we got a crack in our windshield. Luckily we were near an Avis that was open. Brandon and his crew got us into a new car quickly so we could continue our road trip. Thanks Lacey Avis --much appreciated! read more

Worst experience ever obtained by Avis personnel ever. I have used this company in the past so when it came time to use them again I jumped at the opportunity. I prepaid for a reservation for a vehicle Nov 3 2018 to be picked up Dec 26 2018 at 1000 am. On 26 Dec I arrived 10 minutes prior to 10 only to not see any Van's there. I asked the attendant for my vehicle and he tells me "it's not here and will not be here until 11" I asked why was my vehicle there and all I kept getting was "I dont know." 1100 then 1130 and still no vehicle. I called the customer service and asked what was going on, I was told to cancel my reservation and go through another company and they would pay approximately $1054 toward and rental somewhere else and I would pay what the difference would be. So I asked them not to cancel before I found a vehicle somewhere else. After finding a vehicle I called back to get the reservation cancelled and the money for the other vehicle and was told that I would not receive the money because that was not your policy. I asked how come I was told that any the response again was "I dont know" I asked to review the notes from my previous call and they saw what I was telling them that the agent told me I would receive that m oney but that I would not get it. So now I was 3 hours late starting my trip and out another $1200 because my refund would not be there for 3-10 business days. I was only offered a 1 day rental free for my inconvenience. This was unacceptable. I will no longer consider Avis as a rental choice. I just retired from the military after 23 years and this was supposed my retired vacation and it was a foul start to a 18 hour road trip. I will not recommend Avis to my military friends as well and after 23 years this will be a very broad amount of personnel. Thank you for not helping at all. If I could give zero stars I would. read more

Booked through budget. Clean fast friendly efficient service. Fifteen minutes by car to downtown Olympia. Two blocks from bus stop on Lacey Blvd. Can drop vehicle off when closed. There is drop box. Combination Avis/Budget franchise. Very pleased. read more

If I could give a negative star rating I would. I have never in my life been so disrespected and treated so poorly as a customer as I have with the manager, Brandon. Not only did he add additional charges to our card after our rental experience, he did not have the size truck we originally reserved and he made false promises. He even had the audacity to tell me to complain to Donald Trump. Thankfully after complaining to some executive's with budget he will be handled and I hope that none of you have to deal with his unprofessionalism and disrespectful communication towards women. read more

I will never rent from Avis again. First, when I arrived at SeaTac to pick up my car (I am an Avis Preferred member) there was no vehicle assigned to me even though I had booked weeks ahead of time. I had to wait in line at the counter to get a vehicle. Then they brought me the vehicle already running, so we loaded up and went on our way. We drove 1.5 hours, arrived at our hotel, parked, turned off the engine. Checked into our hotel and came back to the vehicle to drive it to our room and it wouldn't start. This began a 30 minute nightmare phone call with Avis roadside assistance in which they took no responsibility for the vehicle not starting and gave me one option,which was to have it towed back 1.5 hours to Sea-Tac and then they threatened that if they didn't find anything wrong with the car they would charge me for the tow. During this time I kept trying to start it every few minutes, and finally, after about 30 minutes, it started. Then they added an option. I could drive it all the way back to Sea-Tac and trade it for a different car (that would be 3 hours round trip, plus whatever time spent dealing with the Avis counter. So I kept the car and didn't have the starting problem again, but I never drove it for more than about 15 minutes at a time. Then, when I turned the car in in Lacey today, I gave them the story so they'd be sure to thoroughly evaluate the vehicle before sending it out again so this same thing wouldn't happen to the next person. They then examined the car and told me I had damaged it (I had not.). All in all, it was a horrible experience that blighted what was otherwise a nice holiday with my family. I will never rent from Avis again, and suggest you beware. read more