After a series of unfortunate events on December 30, we were left without a vehicle through the…read moreholiday weekend, with 4 kids and a baby at home, of which 2 happened to be sick. We are not from the area, my spouse is active duty and assigned here. We were connected with this location, specifically Hank Ferguson, for our needs. Hank was understanding of our situation, doing everything in his ability to accommodate us, and more importantly lifting some of the stress off our family that wasn't his fault at all. As a former rental manager of over 10 years in California, I know good service in this industry and can only hope to have provided my customers with half of what Hank has provided to me. Thanks, Hank!

Overall my experience was very pleasurable, I don't think a single thing could've gone better. Not…read moreonly were the fast efficient but very understanding. 10/10 will absolutely recommend!

Alamo car rental has been very efficient on all of your travels. I am a member of their "Insiders"…read moreprogram and often utilize their Skip the Counter option when we travel. Our rentals are great the majority of the time but on the few occasions we have had an issue we have contacted their customer service via text and email and they have always worked with us to resolved any issue we have. I will rent from Alamo again in the future.

"I'm Going Slightly Mad" - Queen…read more This location was our return for the rental from SEATAC to downtown Seattle, for a 6-hour rental. We forked out the $69.00 rental for the day as we wanted to explore the city before checking into our hotel, and go shopping. It was also nice as my husband and son used the car as a crash pad to catch some ZzzzS while I was parked at Pike Market Place and went shopping alone. The return wasn't as smooth as the pick-up from the airport as the street signs were CONFUSING as heck. No left turn except for buses onto 3rd, what??? We circled around and around using Waze app due to multiple one-way streets. The entrance to Alamo for the garage wasn't really marked, either. It was the Twilight Zone. After about a stupid and ridiculous 20- minute drive being stuck on one-way streets and circling around and around, I said, "screw this! I am turning LEFT!" Once into the building, there were no signs, so we drove up a few flights to an Alamo booth and idled the car, wondering what to do. There were no signs, did I already say that? There was a lone woman in a booth talking to what appeared to be a customer. I had to get out of the car to ask her what to do, and she said we could just park the car. She was nice, though. You need sleuthing skills to return a car here. Convenient, but only if you know what you are doing.

Horrible customer service, claimed we had a dog in the car when we absolutely did not, then hung up…read moreon us. We came back and discussed with her, she is rude and we will never be renting here again.

horrible place to rent a vehicle, management is incompetent beware there employees suck. I'm…read morepersuing legal council. you think you your going to charge me for something that I didn't do. not only am I going to sue you for a broken windshield I'm gonna sue you for harassment. I'm going to make sure this one hurts. customers beware. shop around don't waste your time or money. I'll update my posts as this proceeds.

WATCH YOUR BACK! This branch will take advantage of you even…read moreif you have a reservation and a price locked in! I repeat just WATCH YOUR back! I will not rent from this location again.

Fantastic. Will definitely go with them again. Sheryl was tentive to all needs and questions…read more Cleanliness was top notch. Recommended to all my friends and family.

From the owner: Welcome to Diamond Caliber Rentals, your premier choice for veteran-owned, meticulously maintained…read morerental cars in Las Vegas! We pride ourselves on providing more than just car rentals; we offer a local experience centered on reliability and exceptional service. As a veteran-owned business deeply rooted in the community, we are committed to ensuring your satisfaction throughout your rental journey. Whether you're cruising the city in style or embarking on a scenic road trip, we have the perfect vehicle for you. Our diverse fleet caters to every local need and desire, ensuring a seamless and enjoyable experience from reservation to return. Discover the difference with Diamond Caliber Rentals in Las Vegas today!

Despite seeing the low rating and concerning comments left by prior customers, I took a chance as I…read moreneeded a last minute vehicle to get me from Aberdeen to Portland. I am so glad I took that chance! As others appear to have experienced, this location did not have the vehicle type that I reserved at the time of pickup. Regardless, the agent working the office quickly secured another vehicle that was certainly an "upgrade" to the budget type I was looking for and quickly had me on my way. To be clear: The agent working at the rental center in Aberdeen, WA was prompt, professional, helpful, and polite. Excellent work!

Absolutely terrible!! Booked car 3 weeks in advance. Got a call from the manager the day before…read moreconfirming time and pickup for next day. Arrived at appointed time. Was told the car I was supposed to be renting was not available but they were cleaning up another one and it would just be a few minutes. Waited. Waited. Waited. Manager kept apologizing. Waited. Waited. 45 minutes and still nothing. Told them to cancel. Will NEVER go to Hertz in Aberdeen again!!