So, I rented a car in Oregon and planned to return it on Sat, 9th. My estimate for that was…read more$616. I returned it a day and a half early and they charged me more. When I went to talk to them and ask them to explain it, the one guy was explaining that we rented it a week plus a day plus a few hours, so the rate was more. I explained that I haven't even had it a week and the few hours late is really just early tomorrow. And even so, how did it get to be more than our estimate?!? His co worker, Brandon jumped in and said that he literally just checked it in and any questions about the bill, I'd have to call the office in Oregon where I rented it from. I was confused because I understood them to be all one entity. He was firm that he couldn't help and I'd have to talk to Oregon. So I was understandably upset that these two gentleman couldn't count days and see that I had the vehicle less than a week! Instead of being helpful, they refused to even consider what I was saying. As I walked out, I mumbled (not as quietly as I thought) "idiots" as in someone who can't count 7 days probably shouldn't be in this business and it's idiotic. I go out and get in my car with my family. Brandon followed me out, knocked on the passenger window to I rolled it down. He said there was no need for me to be upset. He was being professional and explained why he couldn't help. He demanded an apology and then when I just looked at him, he said that he would accept my unspoken apology. I wait for him to start to walk away and i started to pull out, window still down. I heard him mumble something as he opened the door to the building. My 11 year old says: "he just called you a f'n b." (Except he didn't abbreviate it, because he said it as he heard it. ) Worst customer service ever!!!! I cannot imagine what possessed him to storm out to my car, to knock on my window, to demand anything after he refused to provide any customer service!!! I picked the car up on a Friday and returned in Thursday, how is that a week, a day and several hours??? Sadly, even though we received wonderful care in Oregon, I will never use budget (or avis as they were together) again!

I had an absolutely stellar experience with James. super intelligent. super communicative. helped…read morewith my bike rack and gave me some great tips for the road. thanks James!!!!

We bought a new small trailer and had issues with the hitch; it dragged the ground on every small…read morebump. An hour trip on I-5 was not going to be safe. Despite the later hour and a busy schedule, James fit us in and worked with us to set up the hitch so that it was safe and workable. He gave us his time willingly and ably. Highly recommend

Super professional, efficient and friendly service from Teresa(my apologies if I misspelled your…read morename), U-Haul representative. She had me in & out of there in no time, flat. I HIGHLY recommend this office. Thank you for making my move easy, Teresa.

Super professional, efficient and friendly service from Teresa(my apologies if I misspelled your…read morename), U-Haul representative. She had me in & out of there in no time, flat. I HIGHLY recommend this office. Thank you for making my move easy, Teresa.

Reserved a 10' truck on a Friday afternoon. When I arrived on Saturday, it wasn't available, so I…read moregot a free upgrade to the next size up. They were so considerate, they even gave me a discount for it being busy and me waiting a bit to get my rental. Thank you Luke for your very great service!

Please save your time and go the extra mile to go to a different location. Customer service was…read moreabsolutely terrible. The gentleman also seemed overworked. He said we don't answer phones while we are with clients. I hope you're at the right store because if you're not I would hate to charge you a wrong store fee. Absolutely no customer service skills.

System down literally all day long.. not acceptable had to…read morecall back every 30 minutes for a whole day

Today's temp is above 90, and the van just blows hot air. Too late to return the vehicle. There's…read morean expectation that everything works when provided. Very unhappy.

No muss, no fuss dump truck rental. Friendly, attentive staff…read more The Chevy pickup body dump truck has seen better days but it worked for me (moved 3 cuyd of soil one trip and 5 cuyd of mulch another trip). Recommend reading all of the policy signs (Loss Damage Waiver, credit card hold fee, etc) before renting so you are informed since they don't really review these policies with you as stand procedure; Or just ask questions about them at time of rental.

We rented a small cargo van for a local move. We were able to book online and then rebook online…read morewhen we had to shift plans by a day (paying a bit more as a consequence). Rachel answered the phone when I called to confirm that my husband and sister could rent in my stead when it turned out I couldn't go myself, and she was friendly, professional, and able to accommodate our needs. I wish the rental was a little less expensive but that's my only gripe.

Needed a quick utility vehicle to pick up a couch that we had ordered. Originally going to go with…read moreUhaul but they charged by mile while Enterprise charged a flat fee for a day rental and 300 miles. Made a reservation on line the night before and picked up the utility van the next morning! Service was fast and efficient and the clerk was so kind, wasn't able to catch her name!

Thank Alavario ( Hope I spelled your name right). After a…read morefamily members car was totaled in an accident; ininsurance paid for a rental car. A very pleasant experience. He was fun, efficient and went over information the rental. A very stressful day ended with a very positive experience. Thank you.

I had my car packed for an out of town trip and it broke down a mile down the road. Rushed to make…read morea reservation at Olympia office, secured over the phone with representative. Got to the office right before closing and within 20 minutes of making reservation and was told, apathetically, that they had just rented their last vehicle. They said that the person I made the reservation with isn't physically in their office, and that they could maybe find a car for me next day or I could drive an hour north and get one in Seatac, maybe. Wasted all my last nerves, daughter's gas and our energy with these clowns. If you are going to make reservations for people, make damn sure that the car is RESERVED. That's literally what you exist to do.