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    Dollar Rent A Car

    1.0 (1 review)

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    7 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.4(40 reviews)
    0.0 mi

    From the moment I called to schedule a car, the process was easy and the customer service was…read moreexcellent. The staff at the Enterprise on Carpenter made everything simple and stress-free from start to finish. When I arrived to pick up the car, they had just opened and there was already a line. It felt a bit like the rush you see at a high-volume airport rental counter, but Olivia handled it like a pro. She was multitasking, greeting people as they walked in, and efficiently working through each customer. Despite the morning rush, everyone was taken care of quickly and with a great attitude. Returning the car was just as smooth--it took only a couple of minutes and the same great customer service continued all the way through the end of the rental. Because of how well everything was handled, I would absolutely drive out of my way to rent from this location again. Highly recommend this team!

    If I could give zero stars, I would. Let me walk you through…read morethe disaster that was my most recent experience with Enterprise, buckle up. I dropped a vehicle off on a Friday afternoon, and honestly, I have no idea how this location is even operating. It was by far the worst Enterprise experience I've had in over 25 years of renting vehicles, across multiple states. First red flag? A guy pacing in the parking lot, glued to his phone. I figured he was just waiting on someone. Walked inside, expecting a quick return, only a few people ahead of me. Easy, right? Wrong. Twenty minutes. That's how long I stood there. Not a single employee in sight. Phones ringing nonstop, unanswered, like some kind of twisted background noise torture. I had to walk outside three times, just to escape the ringing. The entire vibe? Depressing, chaotic, and downright unprofessional. Eventually, I had enough. I was only trying to return a car, not apply for a mortgage. I walked out to the lot and found the one employee working. My daughter pointed her out because she was busy with a nitpicking customer. Picking a car like he was judging a concours d'elegance. I walked up and said: "I'm sorry to interrupt, but I have places to be. The car is over gassed, and in the exact same condition I received it. There are multiple people inside waiting. I'm not waiting another hour for a key drop." The other customer got mad at me. I apologized, handed over the keys, and left. Done. There was absolutely no reason I should've waited that long. This entire experience was a JOKE. But wait, the nightmare started in Bellevue. I was headed to Canada for my 16 year old son's junior ice hockey tournament. Everything was packed, spirits were high, and we were ready for a big weekend. (I made video, we were so excited) But when we got to the border, Canada had other plans. We were randomly selected for a vehicle search. No big deal, I thought. But things took a turn. Because of an old, fully resolved situation from 2019 (yes, a fight), I wasn't allowed entry. Despite having an attorney, completing probation, and my case being fully dismissed, they still denied me access. They literally had all the paperwork in front of them, didn't matter. They wanted the original court documents from 2019, and until I hand deliver them, I'm not allowed into Canada. So what did they do? They let my husband and son go through... and they sent me back. On foot. Separated me, humiliated me, then basically said, "Good luck." Once I crossed back into U.S. soil, I expected some relief. Nope. U.S. border patrol wasn't any better, cold, dismissive, and completely unhelpful. I was shocked. Maybe it was proximity to Canada? Who knows. But one thing's for sure. Dressed in pink and my fluffy jacket, I stood out. They didn't expect me to speak up. But I did. Oh, I let them know exactly how I felt. I'm small, but don't underestimate me, my mouth will shock you. And yep, that day, it definitely did. I left my mark. So there I was, stranded, no car, no ride, no food, no pain meds (I'm disabled, with a fused lumbar and cervical spine), and completely stressed. I walked a mile and a half to the nearest McDonald's to breathe, regroup, and cry into my Mc flurry. Eventually, I Ubered ($80!) to the nearest bus station, but of course, the ticket agent had just gone on break, and the bus left without me. Another dead end. Sat on a bench, googling like a madwoman, trying to figure out how the hell to get home. Then it hit me, rent a car. Again. I Ubered another $80 to the nearest Enterprise. They quoted me $52 to rent a car back to Lacey. Relief flooded me. Then came the gut punch: "It'll actually be $152 if you return it to a different location." Are. You. Fing. Kidding. Me?! You're charging me more to return a car for you? Unless I wanted to return it back to Blaine. FOUR hours away? Oh, sure. Let me just plan a weekend getaway to the site of my emotional collapse. I was exhausted, desperate, and defeated! so I paid it! I walked out to the lot, saw the vehicle, and literally laughed. A minivan... Anyone who knows me knows I clown on minivans. I'm an SUV girl through and through. But in that moment, I didn't care. Four wheels and a gas pedal? Good enough. I climbed in, locked the doors, and just sat there crying for 15 minutes. Then I wiped my tears, cranked up some music, and drove that minivan like a champ. Singing, dancing, belting out lyrics like I was headlining Coachella. People could totally see me. I didn't care. But the story doesn't end there. I called Enterprise customer service to let them know just how absolutely horrendous their service had been, and they completely blew me off. Cold. Robotic. No apology, no care, no accountability. So guess what? I'm done. Enterprise, you've officially lost a loyal 25 year customer. I'll take my business to Budget and Turo from now on. Because when the world is falling apart and you're just trying to get home? You deserve better than this.

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    Dollar Rent A Car - carrental - Updated May 2026

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