We landed here after we suffered severe water damage at our house and they had to demolish our…read morekitchen and test for asbestos and lead... Our insurance company put us up here and we had a great experience. The breakfast is very high-quality, the customer service is excellent, and the rooms are very comfortable. We had adjoining rooms at the end of the building , and My daughter managed to get us locked out of one of our rooms with the throw bolt closed and the management was amazing about helping us get back in and didn't make her feel bad at all because it was a genuine accident. We have also had the opportunity to swim in the pool when friends were staying here a few months back and it's very clean and even though it's outdoor, it's a very inviting environment. Everything is clean and everyone is so friendly... The fire pit out front is really nice and they have a little market at the front desk if you just need a couple of small things and don't want to run to the store. The rooms are well appointed with what you need to cook, and that was really nice considering we had left everything behind at our water damaged house. We will definitely stay here again if the need arises.

During my stay from July 3-8, I experienced several unacceptable issues. My room was not properly…read morecleaned upon arrival, requiring me to clean the surfaces, dishes, and a dirty toilet myself. I documented the room's condition with photos, although I am not including the toilet photos due to their graphic nature. At 4:12 a.m. on July 8, while getting ready for the airport, I discovered there was no running water. Although the front desk brought me bottled water, guests were never informed about the plumbing issue. Because of the poor room condition, lack of communication, and no water on the morning of my departure, I requested a price reduction/refund. I have not received any response from the hotel staff or manager, despite sending an email. When I checked out, there was no one at the front desk available to speak with. Unfortunately, I cannot recommend this location. I also stayed here in December and experienced similar issues. I chose to give the hotel another chance, but I encountered the same problems with the condition of the room. It is very disappointing to have had the same experience twice. Areas for Improvement: The biggest opportunities for improvement are communication, room readiness, and quality control. * Guest communication: If there are known facility issues, such as plumbing problems or loss of water service, guests should be notified as soon as possible. Clear communication allows guests to make arrangements and avoid unexpected disruptions. * Room cleanliness and preparation: Rooms should be fully inspected before guests arrive to ensure they are clean and ready. This includes checking bathrooms, dishes, floors, surfaces, and all areas of the room. Guests should not have to clean upon arrival. * Quality checks and accountability: A final room inspection process would help identify issues before check-in and ensure housekeeping standards are being met. * Front desk availability and follow-up: Having staff available during checkout and responding promptly to guest concerns would greatly improve the overall experience

If you have anxiety issues, keep looking. Your nervous system has enough responsibilities without…read moreadding this hotel to its workload. Way too many unpleasant, unsolicited surprises to ever venture here again. I've stayed at some lovely Holiday Inns and I can definitively that this is not one.

This hotel has highway noise since it's right by the highway, but they go above and beyond to make…read moreup for this with amenities I haven't seen offered at other Holiday Inns. They provided earplugs in the room and offered a white noise machine if you call the front desk. There were other offers too, like the offer to use a bath mat if you call the front desk and a water bottle and Oreo gift for platinum members. The Holiday Inn breakfast is pretty standard but the little variations were nice. For example, they offered the egg white omelette and low sugar high protein yogurt which not every Holiday Inn has. I also appreciated that this Holiday Inn is 5 minutes from Lakewood Towne Center, where you can buy groceries at Target or pick from a variety of restaurants.

Impressive. A very modern and attractive design. Feels European in style. A touch of elegance in…read morethe fixtures. Comfortable bed, a blackout curtain available on the window. And a reasonable price. The free breakfast had a wide variety, with do it yourself waffles, bacon, eggs, sausage, biscuits and gravy, as well as cereal choices. Clean, modern, well cared for. Good experience!

Unsafe, Discriminatory & Hostile Retaliatory Behavior - Now Under State Review…read more Severe mismanagement, racial harassment, and safety hazards define Best Western Lakewood. After I filed a complaint detailing egregious behavior, bed bugs, untrained staff, and $2,500 in unauthorized charges, management ordered me to leave - and my car tires were slashed that same day. Police report #2529301098 has been filed with Lakewood Police Department, and a formal complaint submitted to the Washington State Attorney General. Corporate has remained completely unresponsive. This property endangers guests and violates every standard of safety, professionalism, and human decency. Proceed with extreme caution.

Last week I stayed at the Candlewood Suites location inside the JBLM base in Washington. I felt…read morecompelled to share my thoughts on my experience. Warning: this is long The front desk associates were so kind. They had a lovely studio available, with a kitchenette. Long story short, I had some last minute emergencies I had to deal with when I got there, as well as a guest with accessability challenges. The next day I needed a last minute wheelchair to transport my guest. (Don't ask) So I called the hotel in a panic, and they had a wheelchair ready when we came back. Excellent! So overall... Staff: AMAZING. I work closely with hotels and employees for my occupation. So I can't help but notice the subtle little behaviors of team members. Every single person I came in contact with was happy, positive, friendly, clean work habits, and very professional. The front desk team, the hotel manager, the maintenance guys, housekeeping, the ladies serving the grab and go in the mornings, I mean everyone! The hotel manager was very attentive to our challenges, and made sure to check in with us during our stay. She's great example to the members of your team. (My apologies for not remembering her name!) The bbq & grilling gazebo outside was beautiful and the guests seemed to really enjoy it. Sanitation and Safety: Impeccable! Every surface in the hotel was sparkling clean. Any trash in the hallway left from the guests was removed almost immediately. The elevators and rooms were spotless, and all cabinets were signed and sealed for safety. The lobby pantry was neat and nicely stocked. My only need was a beer, but that was easily attained at the gas station on the corner When I needed to extend a day, they were very kind and supportive in getting that done as well. So finally...When I got to the airport, I realized I left an important item in the room. I called the front desk in another panic. The young lady reassured me that they would check immediately. She promptly called me back and said they had it safely stored and could be picked up when we were ready. What a relief!!! So we got it back and they saved the day! These folks are a great reflection on the organization, and I have shared my experience with basically anyone I can. Highly recommended!!

Military spouse & mother - deeply disappointed and concerned…read more I'm writing this review not just as a guest, but as a military spouse and a mother. What happened to my family at this IHG property was truly shocking and unacceptable. This is not just about poor service -- it involves child safety and possible discrimination. Date & Time: September 20, 2025 (Saturday), between 9:20-9:30 AM Location: IHG Candlewood Suites - McChord Field (JBLM, WA), breakfast area That morning, I went to breakfast with my mother and my young children. Although breakfast was advertised until 10:00 AM, there was almost no food left and no plates available. When I politely asked a staff member for a plate, she completely ignored me -- even though I was standing right in front of her. Moments later, she responded immediately and courteously to another male guest who asked for the same thing. The difference in treatment was blatant and made me feel disrespected and possibly discriminated against. When I asked again, she replied in a dismissive tone. Then, as she pointed to the cabinet where the plates were stored, she pushed my 3-year-old son, who happened to be standing in front of it. She physically touched my child without my consent. I immediately told her not to touch him and asked to speak to the manager. This happened in front of other families and children. My husband reported the incident to the Military Police, and that same day, investigators came to the hotel to look into it. We were told that the hotel does not store CCTV footage at all, meaning there was no video evidence available. To hear that a hotel located on a military installation has no system for recording or retaining CCTV footage was extremely concerning. From a safety and security perspective, this seems like a serious risk -- not only for incidents involving children, but for any situation requiring evidence. What's worse is that there has been no formal apology, no proper follow-up, and no visible corrective action. The same staff member was working again the very next morning as if nothing had happened. Because of this, we avoided the breakfast area for the rest of our stay, even though we had paid for it. What's even more heartbreaking is the impact this incident had on my son. The next day, he showed clear signs of stress and trauma -- yelling, pushing his younger sibling in the chest, and mimicking the aggressive behavior he experienced. This is something we had never seen from him before. As a parent, it was devastating to witness how a brief but frightening interaction with a hotel staff member could affect his sense of safety and behavior. Now, three weeks have passed, and despite sending two follow-up emails to the hotel manager, I have received no response at all. This complete lack of accountability and communication is extremely disappointing. As a military family that has relied on IHG during multiple PCS moves, we expected a safe and respectful environment. Unfortunately, this experience has left us feeling unsafe and dismissed. I have already reported the incident through the appropriate channels, but I believe it's important for other families to be aware. Incidents like this should not be minimized or ignored. I sincerely hope that IHG leadership and base authorities take this seriously and hold the staff accountable so that no other family has to experience something like this.

Everything was very clean and spacious. When my mom offhandedly mentioned "having the kids with…read moreher" for our trip, the lady at the front desk offered to move us closer to the pool no questions asked. Then she had to explain we were all infact teens lol. All to say, the staff is kind, place is clean, hot tub is amazing, and overall I would recommend.

Standard Hampton Inn. Easy to check in and check out. Staffs were very friendly. We stopped here…read morefor just a single night. Checked in late and checked out in the morning. Haven't used any amenities other than the breakfast area. Very nice Rooms - comfortable beds and pillows. Stay was very smooth and relaxing after a long drive. The breakfast was decent - pretty standard options for a Hampton. Staffs at the breakfast area were very friendly. The parking was full by the time we reached. Had to park at the back - very lucky to find one to be fair. Decent experience overall.

My cousin and I scored tickets to one of the November Garth Brooks concerts at the Tacoma Dome and…read morenot wanting to drive up from Portland the day of the concert, I decided to find us a room. Our first room was freezing cold and seemed older. Clean, but in that way that doesn't totally feel clean. Not the best, but not quite the worst either. So we turned on the heater and went across the street for a late, leisurely lunch. (The Chinese place across the street is really good!) Came back a couple of hours later to find our room was still freezing cold. The gal at the front desk came to investigate the AC/heater unit and promptly called maintenance. After tinkering with it for a bit, he asked if we minded moving to another room - one in which he'd already started to heat up for us. The second room was like being in another hotel! It was on the 2nd floor, which made me feel safer and had a newer fridge and TV. It also felt cleaner. My cousin's assessment was that it appears they may be updating the rooms. I really appreciated the accommodating front desk in moving us from room to room. Not only that, upon our arrival, she let us check in early. The other pro is it is very close to the Lakewood Station park and ride which made for easy transportation to and from the Tacoma Dome for the concert and which was a factor in choosing a place to stay. Only real con was the continental breakfast was pretty sparse (though we were late getting to it so it may have been better earlier) and they didn't offer tea. I can't have coffee and had brought my own as I'm used to hotels not offering tea but I think it got left in the first room. But again, the front desk clerk tried to be accommodating and looked around the staff area to see if she could find some for me. Overall, I would stay here again. What the hotel lacks in amenities, the staff makes up for.

This is a great facility if you are looking for economy. Room, sheets, towels were clean. What…read moremore would you want on a dime. Breakfast at front office is included. Coffee, orange juice, fresh fruit, packaged danish included. Front desk staff very welcoming. Did see something in the bathroom that I haven't seen anywhere before. An itemized list of what you will be charged for damages to the room. I do recommend this location if you don't need a Hilton or Best Western. Would I stay here again? Probably not.

Are you looking for a place for that special place for a special reception or memorable place for a…read morewedding? Consider Thornewood Castle Thornewood Castle is located near Joint Base Lewis-McChord, south of Tacoma, Washington. Hidden in the local neighborhood, the facility is strategically placed to take advantage of stunning shoreline views. The building has its historic origins from 400 years ago and moved brick by brick from the United Kingdom to Tacoma 1907. There have been many modern upgrades since its origins, but the staff has kept its ancient charm and made it a welcoming place for a modern 21st-century audience and beyond. Several parts of the facility can be decorated to meet the needs of your event. Chairs in the garden for announcements or wedding vows. The covered loggia, located on the eastern wing of the facility, can house plated or buffet dinners with room for a hosted bar. Mind you, a little elbow grease will be needed to make the facility as stunning as you need it to be. This includes having lawn reception for dinner in the back portion of the facility, facing the sun and beach. Be advised to make sure your caterers and vendors are aware of the facility's restrictions and limitations. Parking can also be a challenge given the size of the facility, but again, check with staff when making your booking. Now there are rooms for rent, and they are stunning. Rates and photos are available on their website. The photos can not adequately express how the rooms have been curated for short-term stays for guests. They are amazing in person to see. The staff is helpful to vendors and guests alike, as long as everyone understands the importance of preserving and enjoying the historic nature of Thornewood Castle. Would totally return if given an opportunity! Take the opportunity to visit!!

Thornewood castle is a hidden gem in Lakewood, WA. This does not feel like Tacoma area-more like…read moreEngland or somewhere magical. My friend had her wedding here and I was in awe of the breathtaking grounds and castle. We all felt like princesses during our time here. The outdoor ceremony was so beautiful and the dinning room as well. The nearby lake really added to the ambiance. This is an amazing wedding venue!

Been staying here a while now had to inform the management of cockroaches the son brought me a…read morecouple traps haven't seen any cockroaches since,bed is really hard and uncomfortable to sleep on.But it does beat being in the streets.

All the hotels are booked in the area. I found this one last minute. Not sure if I want to stay…read morehere. The reviews are horrible and it looks run-down. The owners should invest in their property. Barely speak English so it's hard to communicate with them.

Stayed here for a full week and the price was the lowest in the area. The room was clean, they even…read morehad a mini coffee brewer and some coffee kits to go with it, there is a mini fridge and a microwave. The TV has lots of channels and there was plenty of parking. I also enjoyed the quietness, being able to sleep without being disturbed. Will return again.

DO NOT STAY AT THIS PLACE. We checked in the evening of Aug 4, 2026 and left early the next…read moremorning. When we checked our credit card, we found that Days Inn at Lakewood had made two $60 charges on Aug 5, 2026. When we called the front desk about the charges, they told us that one charge was for the 3 pillows we had stolen and the other charge was for stains on a wash cloth and a sheet. We did not steal 3 pillows or leave stains that would not wash out. The people who operate this place are fraudsters. They charge low prices and then make up for it by charging for theft and damages that did not happen.

From the MOMENT I spoke with someone on the phone to see if my room was ready, I was instantly…read morehappy to have relocated from the hotel I was previously staying in, which was awful. The staff, ALL OF THEM, are happy and smiling. The rooms are great - spacious and clean. Not a single issue. Super friendly and very accommodating. They all know my sons service dogs name already and we have been here one day. I would recommend this location to anyone. Actually had the first good night sleep in almost 2 1/2 months. Phew! Kitchenette is adequately stocked with dishes and knives etc Thank you staff at Candlewood for making our stay amazing.

Hotel is surrounded by casinos in a sketchy and inconvenient area. There is a security guard out…read morefront. Front desk had a large kitchen knife on it and no one there for a minute, although it was late at night when we arrived (still doesn't explain the knife). The entire place and all the bedding smells weird, like chemicals and animal. No free breakfast. Housekeeping once a week. The hotel is connected to a mini golf/lasertag type place so it feels trashy. There isn't a place to fill your water and no free coffee in the lobby. Just a lot of little things, and a few big concerns (smell, knife, area). IHG has gone really downhill in the last few years and I think this is the last experience I needed to confirm that Hilton is worth the extra money.