Tough start to the stay was saved by the wonderful food and very professional staff. Menus online…read morewere not updated. No Room service. 30% extra fee charged at checkin for incidentals. We ordered food from the bar and brought it back to our room. Wow! The food was amazing!!!! Saved our night!!! Front desk offered to help with bringing up the food.

I recently had the pleasure of staying at the Silver Cloud Hotel in Ruston, and by "pleasure," I…read moremean a full-contact endurance experience. Let's start with the parking lot, which appears to have been designed exclusively for clown cars or perhaps very optimistic compact vehicles. If you're driving anything larger than a shoebox, prepare for a thrilling game of "will this fit," followed by a graceful 17-point turn. The rooms are described as comfortable, which I assume is hospitality code for "cozy if you don't inhale too deeply." Spacious is not a word I would use unless we are comparing it to a broom closet. Now, if you enjoy saunas but wish they came without consent, you're in luck. My heater was stuck at a steady 78 degrees day and night, turning my room into a tropical retreat I never asked for. To their credit, they did move me... to a room where I could enjoy the next feature. Trains. Loud, proud, earth-shaking trains. All day. All night. Not "in the distance" trains, but "is there a locomotive in my hallway" trains. If you've ever wanted to feel like you're sleeping directly on a railroad track, this is your moment. There is technically a water view, which sounds lovely until you realize the parking lot sits right below your window. So when you open the blinds, you're not just enjoying the scenery, you're starring in it. Breakfast was... ambitious. I would have gladly paid extra for something edible, or at least something that didn't feel like it lost a fight with a microwave. After working a very long night, I thought maybe, just maybe, there'd be a small gesture of goodwill like a late checkout. Instead, I was told they had 68 checkouts that day, which apparently made flexibility impossible. No apology, no acknowledgment of the sauna experience, no effort to make it right. Just a firm "time to go." All things considered, I'd rate this stay somewhere between a 1 and a 2 out of 5. I won't be returning, and consider this your friendly warning: if you stay here, bring a small car, earplugs, and a strong sense of humor.

Stayed here with my students to take part in a conference/student event. The front desk staff were…read more*stellar*, super friendly and helpful with each interaction. The hotel interior is absolutely beautiful and serene - sophisticated and colorful art graces each hallway. The lobby is spacious and comforting. The location is primetime Tacoma, walking distance to the convention center (1 block), Pantages Theater/Rialto Theater (2 blocks) and many restaurants. I actually think if they updated their *exterior* it would take this hotel to a 5 star hotel. It seems a bit dated outside, but walking inside is a breath of fresh air! The room was clean and updated. Housekeeping was done daily (we stayed for 3 nights) and top notch. Gym was good.. 2 treadmills, 2 ellipticals, a bike, a full free weights rack and two other machines, 1 weight bench. Each time I went to the gym, I was alone, so thumbs up from me for accessibility. *Runners know, however... the treadmills were on a 0.5-1.0 incline which is pretty much death. :) Not sure if it's the floor or the treadmills themselves, but they're both on a slight hill. Parking was easy, and they provided a nightly discount for our conference! Thank you to Hotel Murano and their manager for this. Beautiful place, great location, good price - would definitely stay here again.

We were excited to try out this hotel; unfortunately, around 2:00 a.m., I found what I believed was…read morea bed bug on my pillow. We immediately inspected the mattresses and contacted the front desk. The staff offered to move us to another room, but after thoroughly checking our room and finding no additional bugs or signs of infestation, we still felt uneasy about the possibility that another room could be worse. Given the late hour and the difficulty of finding another hotel, we decided to remain awake in the room until daylight. We carefully rechecked the entire room and, thankfully, found no more evidence of infestation. We also thoroughly inspected all of our belongings and temporarily moved them to the bathroom while waiting for the front desk manager to arrive. I'm honestly not sure which would be worse--a tick or a bed bug. If it was a tick, does that mean the sheets weren't changed? Update -- March 4, 2026 (approx. 6:00 PM): When I spoke with the front desk staff around 2:30 AM and again at approximately 6:30 AM, I was told that the manager would be reaching out to me. I returned to the front desk around 8:00 AM and spoke with another staff member, who informed me that the manager, Anthony, had not arrived yet. I requested that he call me back. As of 5:47 PM, I have still not been contacted by anyone from Hotel Murano. However, I was charged over $222 for the night, despite this being the worst hotel experience we have ever had.

I actually had a great experience at Holiday Inn Express Tacoma. Stayed the night here to attend a…read moreconcert at the Tacoma Dome. It was literally minutes away. About a 5 minute drive there and we walked back which took us about 20 minutes. Easy peasy. We had 2 rooms, next to each other. One to get dressed and the other for family as we would explore Tacoma the following day. The rooms were decent size. We had a king bed and a full size pull out couch and a nice view. The room also had a Keurig and a mini fridge. The rooms were clean and comfortable. There was breakfast in the morning that was pretty good. I was thrilled about the garage parking as I saw broken car windows of cars parked on the street. The garage was gated and required a key card for entry. I worried for nothing. My car was safe. My only gripes are that the rooms were not connected and there was construction going on. That was not enough to make me unhappy with my stay. Overall, 9/10 I would recommend.

My stay here last night was pretty great! The king size bed was so comfortable, trust me. I would…read moredefinitely stay in this room again. I also really loved the towels, lol. They weren't a 100% cotton and that makes them just a little bit softer. My room was very clean. What can I say? I would come back when I'm driving through Tacoma. The downside.. Around 9:30 a.m. a dog started howling so I contacted the front desk and they said it was a service dog. Time to get up.

As promised in my last review from 2022, my husband and I returned to Silver Cloud for a staycation…read moreand booked one of the jacuzzi rooms. Highly recommend, and completely worth the price tag. Since we've stayed here before, we were pretty clear on what to expect. Check in was smooth, the valet staff were super nice, and we had a fantastic stay. The jacuzzi room is definitely spendy, but we were dead set on it. My husband and I started a tradition a few years ago where we nixed Christmas presents and decided to book 2-3 day vacations instead. With this being our belated gift to each other, we knew we wanted to splurge. I'm fully convinced there isn't a room here that has a bad view. We had sweeping views of the water and once the fog lifted in the morning, it was gorgeous! The jacuzzi tub is a little finicky to get the temperature correct, but once we had that figured out it was great. It takes a bit to fill up (about 20 minutes) so just be ready. Silver Cloud at Ruston definitely is a little on the pricier side, but it's entirely worth it in my opinion!

My daughter and I just got back from a 3 night stay. I cannot recommend this place enough!!…read more The good- The beds are sooooo COMFORTABLE! Maybe the best bed I've slept on in a hotel and I'm comparing to 5 star and 5 diamond resorts. Simply so comfy from the mattress to the pillows to the bedding. Top notch. The only recommendation I would make is for the staff to use fragrance free detergent. Aside from that, the beds are perfection. The rooms are CLEAN. I am very particular about cleanliness and usually base my hotel choice on who has the best reputation. This place was spotless daily. Love the two little windows that open in the rooms. It is so nice to have fresh air come in to the room. The gym is very nice. New, clean equipment, a nice bathroon, and filtered water available. The downsides- Only valet available. If you're like me and come and go all day, just park in the structure across the street during the day. Valet at night. No room service. This isn't the end of the world. Call the restaurant downstairs to ask for take away. They are sweet and have things ready quickly.

Look we stay at a lot of Marriott properties. Why, because…read morethe rooms are spacious and clean. The value is evident and the staff is almost always exceptionally friendly. Almost.... I had a run in with a gal one fine morning, her name is Edith. She was rude, curt and well a few other words I won't use here. I came down for coffee. 5:45 ish I approached the Bistro counter to ask where I could get coffee. "We don't open until 6:30!" Oh I see do t you have house coffee set up out here? "What do you want just like regular drip coffee?" Um yes. "Well I don't have a till yet so you can pay at the host desk and then come back here." You don't just have any out here like complimentary? "Well you can just drink the coffee in your room!" Ok! So I walked away from what was about to get explosive!!! Sat nearby to wait . At 6:15 she started to serve others, no "hey I'm ready now" or " I can help you now" When I finally ordered my $6.07 coffee I paid in cash. I could tell by the "humph" that this annoyed her. I don't believe I have stayed at a Marriot Courtyard that did not have house coffee in the lobby! I know I have never been verbally accosted like this. Look you are in the hospitality business m, I myself have been for 45 plus years, that ain't how you do it! She should maybe pursue a different career! This doesn't fit the Marriot guidelines I am used to! I will also say they during my stay I interacted with two other employees at said Bistro , Jasmine and Hellen and they both were extremely pleasant

Best mojito in town. I know! Crazy! I was just meeting my boyfriend and his family for his son's…read moregraduation ceremony across the way at the Convention Center and had low expectations. Honestly I just wanted to get some drink in me to deal with the combo of step family tension and graduation ceremony. But it was way better than I expected. I live in Tacoma but may even go back just to get a drink.

In love with this place. I'm from Europe and this captures the charm of Europe quite well, with…read moregood American hospitality. Jane and Skip are good people with great style. They made vegan breakfast for us, and pointed us to some other points of interest in the area. We will definitely come back.

*This review is for exceptional customer service not the actual hotel*…read more I was scheduled to stay here tomorrow for a concert. The owner just called to let me know the concert was canceled and to cancel my reservation without penalty. Ticketmaster hadn't even notified me yet!!! I am blown away by the amazing customer service. Also I am vegetarian and gluten free and the owner was able to accommodate me without issue. I hope I get the opportunity to stay here in the future. It looks amazing!

Standard Hampton Inn. Easy to check in and check out. Staffs were very friendly. We stopped here…read morefor just a single night. Checked in late and checked out in the morning. Haven't used any amenities other than the breakfast area. Very nice Rooms - comfortable beds and pillows. Stay was very smooth and relaxing after a long drive. The breakfast was decent - pretty standard options for a Hampton. Staffs at the breakfast area were very friendly. The parking was full by the time we reached. Had to park at the back - very lucky to find one to be fair. Decent experience overall.

Very nice stay here it was peaceful, welcoming and the staff was kind and attentive. The…read morecontinental breakfast was also very good.

Pretty fun place. Security is low-key and around every corner. They are very very friendly!…read more The events...

I reserved a room at McMenamins Elks Temple since we were attending an event nearby. We also…read moreparticipate in the McMenamins passport program. I did receive an email detailing where to park. I didn't really read it very closely, and let me tell you it was stressful finding parking near the hotel! All the spots near the hotel were taken and we drove up and down the streets looking for parking. At first, we were going to park down a ways, in a neighborhood. But it seemed too far to lug our luggage. So one more try..and someone just vacated a spot close to the hotel in one of those spots that is back in parking only. Okay, for me that is stressful trying to back into a spot with traffic coming towards me! Finally, I was parked and told that my vehicle should be fine during our stay. We arrived 2 hours early. I got in line behind a couple, they were given a room. When it was my turn, my room wasn't yet available. No problem. They stowed our luggage, they had my phone number to text when my room became available. We went to the restaurant to eat lunch and start getting our passports stamped. It was typical McMenamins food. We went to other bars to get stamps, and we got to one of the bars right before 2 and was told that if we went down to the Spanish ballroom, there was a tour starting at 2 that we could get the stamp without buying a ticket. How very fortunate! The ballroom is beautiful! Shortly after that, we had all our stamps. We went to sit in the lobby to wait for our room to become available. One of the front desk clerks came to ask our name to check our room. She did not come back. Next thing I know, the check in rush arrived! Everyone got their rooms! Finally, I just got up and got in line and was given a room. The room was nice. Wished there was a fridge and microwave. Never turned the TV on. We were on the 7th floor and had a cool view of the atrium on the 6th floor. There's coffee on the 6th floor in the morning. Also, in the lobby. It's a fun place to visit. But we paid over $300 for one night. $275 plus taxes and fees. I would never stay here again based on my parking experience alone.

We landed here after we suffered severe water damage at our house and they had to demolish our…read morekitchen and test for asbestos and lead... Our insurance company put us up here and we had a great experience. The breakfast is very high-quality, the customer service is excellent, and the rooms are very comfortable. We had adjoining rooms at the end of the building , and My daughter managed to get us locked out of one of our rooms with the throw bolt closed and the management was amazing about helping us get back in and didn't make her feel bad at all because it was a genuine accident. We have also had the opportunity to swim in the pool when friends were staying here a few months back and it's very clean and even though it's outdoor, it's a very inviting environment. Everything is clean and everyone is so friendly... The fire pit out front is really nice and they have a little market at the front desk if you just need a couple of small things and don't want to run to the store. The rooms are well appointed with what you need to cook, and that was really nice considering we had left everything behind at our water damaged house. We will definitely stay here again if the need arises.

Ill be here 3 weeks! Long time!!!! But ill definitely stay again. Stayed in a 2 queen suite…read more Beds very comfy, big bathroom, low tub, great water pressure, good breakfast. There are 2 separate outlets for hair dryer and other stuff anf not be in the way. Well this is important to me. Theres a dinner table for 4, great for a desk. Parking is good and I felt safe a night. Staff friendly and semi-knowledgable of area. I forgot to mention the great closet, i loved it. Very spacious and clean. Thank you. I have to comment why a 4. There were 3 full days with no tv service spotty internet. Yes, it was fixed.

Beautiful hotel in Tacoma. My husband and I were the karaoke dj/host for a convention…read more Everyone were super nice at this hotel except for the manager of the people who do cleanup. This short Latina came screaming at my husband wondering why we are set up in that room, and why we are still having loud music/karaoke past 10pm. My husband said he was just hired, he's not the person to talk to. So the person in charge of the convention went up to state that they have a contract that ends at midnight, and that when we will start breaking down our equipment. There's no reason to scream and yell, and not be cordial when your other co-workers who set us up in that room had over the top service. I'm not happy about this situation especially when we were hired to do this event.

Overall, a very pleasant stay. The hotel was very clean and quiet, and the staff was consistently…read morecourteous and professional, which made check-in and the overall experience smooth and welcoming. Great spot if you want to frequent University of Washington - Tacoma, Tacoma Art Museum, Museum of Glass and Children's Museum The location is not exactly in the center of downtown Tacoma, so I'd recommend having a rental car or using ride share. Ride share costs ranged from about $15 for a 4-mile trip to around $40 for a 6-mile trip, depending on time and demand, so that's something to factor into your plans. The hotel has a for-purchase shop that's surprisingly well stocked with just about anything you might need snacks, drinks, and essentials. There's also an onsite restaurant that serves breakfast and dinner, with dinner starting at 5 PM, which is convenient if you don't feel like heading out. Overall, a clean, comfortable, and reliable option with great service just plan transportation ahead of time if you want to explore downtown or surrounding areas.